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Bewertungen von Dreams Los Cabos Suites Golf Resort & Spa - All Inclusive

4 out of 5

Bewertungen

8,0

Sehr gut

431 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
282 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
141 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
82 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
70 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Ricardo

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Jimena Martínez, E-Concierge. am 2. Jan. 2024
Dear Ricardo, Thank you for taking the time to share such a detailed overview of your stay through this means.We are very happy to learn that your stay was a pleasant one and that you were highly satisfied with our service. particularly from the mention of staff members, we pride ourselves on having an amazing team of passionate colleagues committed to creating a memorable experience for all our guests. Please be confident that we have shared your gracious words with them.We sincerely hope we can have the honor of being your hosts again in the not-too-distant future.Cordially,

6/10 – Okay

Frank

Verbesserungswürdig: Zustand der Unterkunft
In die Jahre gekommenes Hotel mit einem nicht vorhandenen Top-Hotel Anspruch! Zimmer Ok aber nicht mehr! Zu beginn sehr aggressives marketing mit Angeboten für eine Club Mitgliedschaft! Fehlende Wartung an Aufzügen und Sanitären Anlagen. Mehrer Tage keine Papier Handtücher auf den Toiletten am Pool. Drei Tage keinen Kamillentee beim Frühstück, aber im Coco Caffee vorhanden. Zusammenfassend: ganz OK, aber nicht mehr!
Aufenthalt von 8 Nächten im September 2023
Antwort von Jimena Martínez, E-Concierge. am 11. Sept. 2023
Dear Frank, First of all, thank you for taking a minute of your time to evaluate your experience at our beloved resort. We take your valuable comments very seriously as they help us to continue providing the excellent service that distinguishes us. On behalf of our areas mentioned above, we sincerely apologize for the inconvenience. We hope that in the near future you will give us a second opportunity to show you that we are worthy of your patronage.We send you a warm and cordial greeting.

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super nett und zuvorkommendes Personal, Essen sehr gut, Hotel abwechslungsreich
Aufenthalt von 9 Nächten im Oktober 2019
Antwort von Jennifer Salcedo, Social Media & e-Concierge am 22. Nov. 2019
Lieber Gast, Zweifellos freuen wir uns über die freundlichen Kommentare, die Sie uns mitteilen, insbesondere, weil sie den außergewöhnlichen Service widerspiegeln, den wir bieten. Wir freuen uns zu wissen, dass Ihr Aufenthalt wunderbar war, während Sie von unserem Servicepersonal beeindruckt waren. Vielen Dank, dass Sie uns als Ihr Reiseziel gewählt haben, und wir laden Sie ein, auch in naher Zukunft unsere schönen Einrichtungen und die warme Atmosphäre zu genießen. Viele Grüße

10/10 – Hervorragend

Mauricio Alfredo Gomez

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelentes instalaciones, servicios, recibimiento y personal
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Heidi M, Lewiston

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dreams is on the Cabo corridor and is a great place to stay if you want Cabo but not all the hustle and bustle. We truly enjoyed the resort (it was our second time there, third time at a Dreams resort) and the amenities. Staff are very attentive and kind. We celebrated a birthday and every day there was a little surprise for us in our room or even delivered to the pool! We did not travel with children and enjoyed the adults-only pool daily. Please note the ocean is not swimmable at the resort. All in all, a great choice for all-inclusive but not too big!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Jimena Martínez, E-Concierge. am 21. Mai 2024
Dear Heidi M, Thank you for choosing Dreams Los Cabos Suites Golf Resort & Spa as your host and taking the time to share your experience with us. We are glad you found the view that characterizes every suit of our resort to be breathtaking. We hope to have the honor of welcoming you back, allowing us the opportunity to provide you a truly wonderful and memorable experience. Best regards,

8/10 – Gut

Brittney

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Jimena Martínez, E-Concierge. am 21. Mai 2024
Dear Brittaney, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 – Hervorragend

Patricia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was beautiful! A great experience.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Jimena Martínez, E-Concierge. am 20. Mai 2024
Dear Patricia, Thank you for your kind review.It was a complete pleasure for us to welcome you into your second home at Dreams Los Cabos.We will be waiting for you in the near future with open arms. We send you a warm and cordial greeting.

6/10 – Okay

Sepehr, Ladera ranch

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
From the start you are being sold services! From timeshares to joining Hyatt club to tours! We didn’t even get our room yet. Plus they did not honor Expedia VIP , they stated you have to be Expedia plus member. Their 20 percent off spa is ONLY on very few options. The staff looks like they don’t want to be there. The “entertainment” at pool was a repeat of same boring activities for the 6 days we were there. Nothing special. The Icing on cake was our last day two females in the 24hr Cafe began to verbally fight and one slammed the door because other refused to “work”. Overall it’s a property you only visit once and move on to other properties. Not worth spending your hard earned money. Oh another thing, this hotel charges $41 usd for sun lotion and $27 usd for straws. Just FYI to bring your own. They really know how to gouge the customer.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Jimena Martínez, E-Concierge. am 15. Mai 2024
Dear Sepehr, Thank you very much for providing us with your kind comments.We are sorry to hear that you did not fully enjoy your stay due to these unusual anomalies. We will promptly forward your comments to our management so that we can improve in the areas mentioned. We sincerely apologize for the inconvenience and hope that in the near future you will give us a second chance to show you that we have improved and are worthy of your kind patronage. Best regards,

10/10 – Hervorragend

Lisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I visited with my family and had a wonderful time. The property is clean and well maintained, the staff was attentive and just plain nice. I especially liked that the "all inclusive" was really all inclusive, without a bunch of miscellaneous "fees" and other sudden "costs" necessary to have a great time. We are hoping to make this an annual Mother's Day trip!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jimena Martínez, E-Concierge. am 15. Mai 2024
Dear Lisa, Thank you for choosing Dreams Los Cabos Suites Golf Resort & Spa as your host for your recent vacations and for taking the time to share with us your five-star review of our resort.Your first-hand experience truly helps other families that travel together.We are proud to know that the service you received from the staff members was consistently first-class, as were the facilities and accommodations of the hotel.One of our main commitments as a team is to ensure unforgettable experiences for our guests on their trips back home.Allow me to thank you once again for your comments, and on behalf of our team, we genuinely hope to have the opportunity to welcome you again soon.Sincerley,

4/10 – Schlecht

Theodore

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
They have only 2 choices for beer non domestic was not told before hand! Waited in concierge‘s2 hours could not resolve transportation pick up to airport the number given was not a valid number! Went back next morning again wasting last morning in concierge office finally finds it was under different name and number than I was given. Could not have 5 yr old twins visit unless we paid $500 a day for 4 people they were staying next door at Villa La Valencia who allowed us access everyday FREE!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Jimena Martínez, E-Concierge. am 14. Mai 2024
Dear Theodore,Thank you for your visit and for your feedback.It's important for us to improve ourselves and create the best memories. That’s why we highly appreciate your feedback.We are very sorry to read about these unusual anomalies, which are not common among our guests. However, we will share your comments with our management staff to make the needed improvements in order to be better in the correspondent areas you mention.We hope you can grant us a new opportunity to host you once more and prove to you the quality of the service we provide.Rest assured, your next vacation will be the best of your life and memorable.Best regards,

6/10 – Okay

Charlene

Mit dem Partner gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This property was nice but small. If you are looking to golf, there is no golf course on premise “hence the name”. The food is very limited during non dining hours. The main reason for my low rating is due to resort harassment. We sat through a presentation and after the presentation, we decided it wasn’t a good time to invest just yet. 2 additional presenters pressured us on the why and we had to keep repeating. At that point it was a hard NO! We booked an excursion with the hotel and on our return the driver did not show up which resulted in us taking an Uber back. With very little explanation as to why, other than they apologize. Overall my experience was decent.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Jimena Martínez, E-Concierge. am 8. Mai 2024
Dear Charlene, Thank you for sharing your personal experience during your stay with us. We regret the inconvenience you had with the timeshare presentation and the excursion company. Please know that we, as a resort, are completely foreign to the ways in which they run their sales and processes. However, we will send your kind comments directly to the leaders of these companies since, for us, the comfort of our dear guests is a priority. We hope that in the near future, you will give us a second opportunity to show you that we have improved and that we are worthy of your kind patronage.We send you our best regards. Sincerley,

10/10 – Hervorragend

Efrain

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed at Dreams Los Cabos for my best friends wedding. From our arrival we were treated like stars. VIP check in took us straight to the concierge and we had a drink in our hand with in minutes. We were given a late check out with our VIP package. Everyone was extremely helpful. At one point a staff member even came to my room to give me a lesson in how to use the steamer in our room. It was extremely helpful as I recorded it and sent it to the wedding party so we could steam our dresses and suits. The food and drinks were top tier. Our excursion was a blast and easy to set up. Extremely friendly staff. All around an amazing trip. We will never forget our stay and look forward to returning.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jimena Martínez, E-Concierge. am 8. Mai 2024
Dear Efrain, First of all, thank you very much for taking a minute of your valuable time to write your kind comments about our labor. We are pleased to know that you thoroughly enjoyed your stay. Please know that your comments are a great motivation to continue providing excellent service to our dear guests. We hope that in the near future we will welcome you back to your second home at Dreams Los Cabos. We send you our best regards! See you soon!

8/10 – Gut

Victor, Moore

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful!!
Aufenthalt von 4 Nächten im April 2024
Antwort von Jimena Martínez, E-Concierge. am 2. Mai 2024
Dear Victor, Thank you for your kind review. We are pleased to know that you had a wonderful stay at our resort.We hope to have you back home very soon. Best wishes.See you soon!

10/10 – Hervorragend

Geraldina

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I don’t usually leave reviews but this one is rightfully earned ! I’ve traveled to A LOTTT of places, first time in Cabo was AMAZING. The resort is not a party resort, very family friendly with the option to be in an adults only section. Food options were good considering all inclusive resorts aren’t always good in that sector. Super relaxing and quiet but close enough to the Cabo strip/other food/drinking places! Stay here! You won’t regret it especially if you’re looking to relax and have Spa services with nice big rooms and a sweet staff
Aufenthalt von 3 Nächten im April 2024
Antwort von Jimena Martínez, E-Concierge. am 2. Mai 2024
Dear Geraldina, Thank you for your kind comments. We are proud to know that we were worthy of your generous patronage.We hope that very soon you will grant us the honor of being your hosts again.We will be waiting for you with open arms. Best regards.

10/10 – Hervorragend

EDNA GRACIELA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fabuloso hotel realmente supero las expectativas. Se llevan un 100 en atención del personal
Aufenthalt von 4 Nächten im April 2024
Antwort von Jimena Martínez, E-Concierge. am 2. Mai 2024
Apreciable Edna Graciela, Gracias por brindarnos sus amables comentarios sobre su más reciente estancia. Nos enorgullece saber que contamos con un personal altamente capacitado para brindarle el mayor confort. Esperamos que en un futuro próximo nos otorgue nuevamente el honor de ser sus anfitriones. Le enviamos un cordial saludo.¡Hasta pronto!

10/10 – Hervorragend

Antoinette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved everything about the property. There is a few things I think they can improve on but other than that, it was amazing. The staff was so friendly and inviting made us feel at home.
Aufenthalt von 5 Nächten im April 2024
Antwort von Jimena Martínez, E-Concierge. am 29. Apr. 2024
Dear Antoinette, Thank you for your kind words and evaluation of your most recent stay with us. We look forward to welcoming you again soon and continuing to provide you with unique moments. We send you our best regards. See you soon!

8/10 – Gut

Alda, Discovery Bay

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was clean and well kept. The food at the restaurants was not very good. Breakfast took a long time to get and was always cold. Selection of restaurants was not very good. Drinks at the bars were terrible.
Aufenthalt von 3 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 18. Apr. 2024
Dear Alda, Thank you for giving us your feedback on your experience at our beloved resort. We regret that we did not meet your expectations with our gastronomic proposal. Please know that your comments will be passed directly to the food and beverage area, where they will take the necessary actions to improve these aspects. We invite you to give us a second opportunity in the near future to show you that we have improved and that we are worthy of your kind patronage.We send you our best regards.Sincerely,

2/10 – Ungenügend

Sandra

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service and food was horrible
Aufenthalt von 5 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 16. Apr. 2024
Dear Sandra, Thank you for giving us your personal impressions about your experience at our resort. We are sorry to hear that you did not enjoy our gastronomic offerings. We will forward your comments directly to our manager in question for improvement.We hope you will give us a second chance to prove to you that we are worthy of your kind patronage.I send you a cordial greeting.

8/10 – Gut

Darren, Calgary

Aufenthalt von 6 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 2. Mai 2024
Dear Darren, We would like to thank you for taking the time to leave your kind comments after your recent stay with us at Dreams Los Cabos Suites Golf Resort & Spa.It was a pleasure to have the opportunity to have you stay at our property for your vacation. We are glad to hear how much you enjoyed spending your time in this beautiful destination and the outstanding service provided by our staff. Let me assure you that your opinion is very important and we will take your comments into consideration; as our mission is to provide the best quality service to our valued guests.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Regards,

8/10 – Gut

Mauricio

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Overall, my stay was good and pleasent but just because I was there when the ocuppancy was low season. There are still better hotels around the same price point in the area. The food in the buffet was average. I would not say it is terrible, but it is not very tasty either; the dinner needs to be in a restaurant where they have first come, first serve, so be prepared to stay there before they open or wait for one hour at dinner time. The pool areas require more attention. So many wrong things are happening here, from being dirty, allowing people to throw things, and not behaving considering it is a family resort; the chairs are permanently reserved, and never enforce the rule to avoid reserving more than 30 minutes; good luck if you find one after 7 am, even if nobody will come to use them until midday. The staff in the pool bars is the worst. I read terrible comments about their attitude, customer service, wait times, and drink quality, and I can confirm that all are true. Supervising the staff is a problem here. On a positive note, the food in the restaurant is above average in my humble opinion. The staff and waiters are exceptionally nice and humble, always striving to provide the best service. They deserve a perfect score of 10 for their efforts. Overall, the beach area is also tiny. Even though they have room to grow, they prefer not to do anything, which becomes a problem if the hotel occupancy is higher, as you won't find any shadows.
Aufenthalt von 5 Nächten im April 2024
Antwort von Jimena Martínez, E-Concierge. am 12. Apr. 2024
Dear Mauricio, It is a complete pleasure for us to have been your hosts this vacation. We regret that some aspects of your stay were overshadowed by these unusual anomalies in our services. Rest assured that we will forward your comments to the general management so that they can improve the areas involved as soon as possible. We hope that, in the near future, you will give us a second opportunity to demonstrate that we are worthy of your kind patronage. Best regards.

8/10 – Gut

khurram ali

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
CHECK IN WAS HORRIBLE I GOT MY ROOM 1 HOUR LATE AND I WAS ASSIGINED WRONG ROOM AND I RESERVED ROOM WITH KITCHEN THERE WAS NO KITCEHN AND NO OCEAN VIEW AFTER I COMPLAIN I WAS ASSIGINED ROOM WITH OCEAN VIEW BUT NO KITCEHN I WAS VERY DIS APPOINTED
Aufenthalt von 5 Nächten im März 2024
Antwort von Dreams Los Cabos Suites Golf Resort & Spa am 9. Apr. 2024
Dear Khurram,We sincerely apologise for any confusion regarding the features and services provided in our suite. We immediately report it to our sales manager so that they can confirm the details and take care of it for next visitors.We appreciate you taking the time to talk with our Chief Concierge and Front Desk Manager.Thank you,

10/10 – Hervorragend

Aldo

Aufenthalt von 1 Nacht im April 2024
Antwort von Jimena Martínez, E-Concierge. am 29. Apr. 2024
Dear Aldo, Thank you very much for your kind evaluation. It will be a pleasure to welcome you again in now your second home. Dreams Los Cabos. We send you our best regards.See you soon!

4/10 – Schlecht

Bryant

Gut: Sauberkeit und Ausstattung
Aufenthalt von 5 Nächten im April 2024
Antwort von Jimena Martínez, E-Concierge. am 29. Apr. 2024
Dear Bryant, Thank you for taking a minute of your time to give us your personal feedback on your most recent stay. All evaluations are taken into account for the improvement of our beloved resort. We hope that, in the future, you will give us a second chance to prove to you that we are worthy of your kind patronage. We send you cordial greetings.

10/10 – Hervorragend

peter

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
A great property and a great vacation
Aufenthalt von 5 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 6. Apr. 2024
Dear Peter, We would like to thank you for taking the time to leave your kind comments following your recent stay with us at Dreams Los Cabos Suites Golf Resort & Spa.It was our pleasure to have the opportunity to host your holidays. We are glad to know how much you enjoyed spending time in this beautiful destination and the service highlighted by our staff’s attentiveness. Let me assure you that your feedback is very important and that we will take your comments into account since our mission is to offer the best quality service to our guests.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterize our brand and resort.Best wishes,

6/10 – Okay

Guy

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall it’s a great hotel but had some weird issues. The property is in great condition, food is fairly good, kids club is great and the staff is friendly. The issues I ran into - significant shortage in both room and beach towels which was stressful and created a scarcity situation where people were hoarding towels. This be never experienced anything like this before. The second one- on the first night of our stay every single restaurant had a 1.5 hour wait and even if you were willing to eat simple or junk food there were no options. It was very disorganized and people waiting in line seemed to have reservations despite the hotels policy not to allow reservations. People recommended to us to pay off the staff in order to get a “reservation”. The next few nights we sent one of us to a restaurant 15 mins before it opened and that seemed to solve the issue but again this is not great. Bottom line, proceed with caution
Aufenthalt von 4 Nächten im April 2024
Antwort von Jimena Martínez, E-Concierge. am 6. Apr. 2024
Dear Guy, Thank you for your visit and for your feedback.It's important for us to improve ourselves and create the best memories. That’s why we highly appreciate your feedback.We are very sorry to read about these unusual anomalies, which are not common among our guests. However,  we will share your comments with our management staff to make the needed improvements in order to be better in the correspondent areas you mention.We hope you can grant us a new opportunity to host you once more and prove to you the quality of the service we provide.Rest assured, your next vacation will be the best of your life and memorable.Best regards,

10/10 – Hervorragend

Santiago

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
SERVICIO DE LOS EMPLEADOS EXCELENTE, SIEMPRE ATENTOS A LO QUE NECESITÁRAMOS, NO VI DIFERENCIA EN EL TRATO A EXTRANJEROS Y NOSOTROS COMO MEXICANOS. LA DIVERSIDAD DE RESTAURANTES FACILITA COMER SABROSO, OBVIO QUE HABÍA QUE HACER FILA EN ALGUNOS. LO NEGATIVO: A LAS INSTALACIONES LES HACE FALTA MANTENIMIENTO, HABITACIONES, MOBILIARIO Y PISOS. LAS ALBERCAS ESTÁN MUY BIEN Y LA VISTA AL MAR ES MUY HERMOSA. FUE UNA ESTADIA MUY BONITA, SI SE LOS RECOMIENDO.
Aufenthalt von 7 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 5. Apr. 2024
Apreciable Santiago, Gracias por elegir Dreams Los Cabos Suites Golf Resort & Spa como anfitrión de sus recientes vacaciones y por tomarse el tiempo para compartir con nosotros su calificación de cinco estrellas sobre nuestro Resort.Su experiencia de primera mano realmente ayuda a otras familias que viajan juntas.Estamos orgullosos de saber que el servicio que recibió por parte de nuestro personal fue siempre de primera clase, así como las instalaciones y el alojamiento del hotel.Uno de nuestros principales compromisos como equipo es crear experiencias inolvidables a nuestros valiosos huéspedes en sus viajes.Permítanos agradecerle una vez más por sus comentarios y en nombre de nuestro equipo, esperamos sinceramente tener la oportunidad de darle la bienvenida nuevamente pronto.Saludos,

4/10 – Schlecht

Anita

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
- our room was ready one hour after check in time. -the food was terrible, no variety, long waiting times in every restaurant. - no pool beds available , just one pool to share with noisy kids that were throwing beverages in jacuzzi and pool. - shortage on staff. For the price that we paid not worth it If you don’t want to ruin your vacation don’t go there
Aufenthalt von 3 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 4. Apr. 2024
Dear Anita, We appreciate the time you have invested in writing a review of your stay with us.We are sorry to hear that we did not meet your expectations during your visit. Rest assured that we have taken your comments seriously and will work on our areas of opportunity to provide better service to our guests.We really appreciate your overall description, as this allows us to know our areas of opportunity to improve our service levels. We work every day to exceed the expectations of our guests and hope to have the opportunity to welcome you again in the near future to offer you an extraordinary stay.Best regards,

6/10 – Okay

Maryori Faviola

Aufenthalt von 5 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 8. Apr. 2024
Dear Maryori Faviola, Please receive a warm greeting on behalf of our team. Thank you very much for taking the time to share your personal impressions of your stay. We always appreciate feedback, as it allows us to continually improve the experience we create for our guests.We regret that we did not meet your expectations during your recent visit. Please be assured that we have taken your comments seriously, and in the meantime, we have informed the team in detail of your feedback.Once again, we thank you for sharing your valuable feedback during your stay, which helps us to always improve the services we offer. Despite these inconveniences, we hope to have you back home and have the opportunity to make a difference in your stay.Best regards,

8/10 – Gut

Robert

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
Limited dinning and shortage of staff would stop me from visiting this property again.
Aufenthalt von 4 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 19. März 2024
Dear Robert, Thank you for taking the time to share with us your personal experience, we really appreciate the confidence you have given us by choosing Dreams Los Cabos Suites Golf Resort & Spa to have your vacation; your first hand experience really helps other travelers.Likewise, we sincerely regret to read that some aspects of your stay did not meet your expectations, we have taken your comments very seriously as our guests are really important to us, and we will conscientiously review all your remarks.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,

6/10 – Okay

Vanessa

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Nice property, but extremely understaffed, not great food, long waits for restaurants, and hard to get pool/beach chairs and towels. Staff was really nice and our daughter loved kids club.
Aufenthalt von 4 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 19. März 2024
Dear Vanessa, Thank you very much for taking the time to rate your recent experience at the resort.We are very sorry to read of these unusual anomalies at our property, as we have high standards for quality and service.However, we welcome your comments to follow up in a timely manner. Rest assured that your kind comments will be shared with the appropriate areas to implement the necessary improvements.With this, we would love to regain your trust and you can give us a second chance to show you the excellent experience we can provide to our guests.Best regards,

2/10 – Ungenügend

Megumi, EDMONTON

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
We stayed at this property in 2018 and enjoyed our stay so much that we wanted to stay again next time we were in Cabo. So we did that now in 2024 and the property is so bad now it’s not even comparable. We’re not sure if it is because it is now owned by Hyatt but the condition of the property, the food and the way it is run is honestly, terrible. We had no hot water for our showers 4 out of the 7 days we stayed. So disappointing that the management there seems to spend more time trying to hide problems and come up with excuses for shortfalls in service and hospitality. Rather than spending the time to ensure guests that have spent alot of money and time on planning their dream vacation have exactly that at this resort. And lastly, stop calling your property a golf resort when you do not even have a golf course on the property. So sad that I have to write a review like this but I feel obligated to Al others that are considering a stay here. We won’t be back again unfortunately.
Aufenthalt von 7 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 19. März 2024
Dear Megumi, Thank you for your visit and for your comment.It is important for us to improve and create the best memories, which is why we really appreciate your comments.We are very sorry to read about these unusual anomalies among our guests; however, we will share your comments with our management staff to take the necessary actions to improve the corresponding areas you mention.We hope that you can give us another opportunity to have you stay once again at our property and demonstrate to you the quality of service we have.Rest assured that your next vacation will be the best of your life and memorable.Best regards,

8/10 – Gut

Gursharan Singh, Corona

Aufenthalt von 3 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 1. Apr. 2024
Dear Gursharan Singh,Thank you very much for sharing your comments through our travel community on Expedia. We are delighted to know that you had a pleasant stay with us.Our mission is to offer the best quality services to our guests, and your message is a source of motivation to continue working in this direction.It has been a pleasure to serve you at Dreams Los Cabos Suites Golf Resort & Spa, we hope to have the opportunity to serve you again in this your home, where serving you is a pleasure!Best regards,

10/10 – Hervorragend

Sharmika

Aufenthalt von 3 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 1. Apr. 2024
Dear Sharmika, We would like to thank you for taking the time to share your kind comments after your recent stay with us at Dreams Los Cabos Suites Golf Resort & Spa.It was a pleasure having you stay at our property. We are glad to hear how much you enjoyed spending your time in this beautiful destination and the outstanding service and attention of our staff. Let me assure you that your opinion is very important and we will take your comments into consideration, as our mission is to offer the best quality of service to our guests.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best wishes,

6/10 – Okay

Elena

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My room did not have an iron
Aufenthalt von 3 Nächten im März 2024
Antwort von Jimena Martínez, E-Concierge. am 11. März 2024
Dear Elena, Thank you for your review of your stay at our resort. Please note that the irons should have been requested with concierg to be brought to your room. However, we also have a steam iron inside the room. We hope that this experience does not completely overshadow the whole perception of our beloved resort and give us a second chance to show you that we are worthy of your kind patronage.Best regards.

4/10 – Schlecht

Catherine

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Overall, our experience at Dreams Los Cabos Resort was mixed. While the property itself had a stunning view and the staff were kind and friendly, there were several issues that detracted from our enjoyment of our stay. The food was subpar and overpriced, with a lack of variety and quality that did not live up to the price of the stay. Additionally, the attempt to charge $560 per day for a 13 year old for the all inclusive package was outrageous and not justified by the amount of food he could realistically consume. There were also issues with our reservation, as it took us two hours to sort out upon arrival. The furniture in our suite was dirty and stained, and the doors were difficult to close. We were not the only ones in our party to experience problems, as some members suffered from food poisoning and others did not receive their resort credit coupons until check out. Overall, while the staff and view were pleasant, the overall experience at Dreams Los Cabos Resort left much to be desired. We would not recommend this property to others until they address these issues and improve the quality of their accommodations and services.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jimena Martínez, E-Concierge. am 11. März 2024
Dear Catherine, It is a pity for us to know that you experienced some unusual anomalies during your stay with us. We sincerely apologize. Comments like yours inspire us to continue to improve in the areas mentioned above. Please let me know if you have any further comments in this regard. It will be our pleasure to channel them to the general management. We remain attentive. Best regards.

6/10 – Okay

Joseph

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
When we checked in they gave us the wrong room and we were apart of a wedding and they did that to everyone in the wedding. We paid for a ocean view and received a garden view. They didn’t show us around when we checked in. They made us wait and no map or anything to make us feel welcomed.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Jimena Martínez, E-Concierge. am 11. März 2024
Dear Joseph, First of all, let me thank you for giving us your personal experience about your stay at our resort. We are sorry for the inconvenience you experienced. Please know that this is an unusual anomaly, and I will gladly forward your comments directly to our management for prompt resolution. We hope that this experience will not completely cloud your perception and will give us a second chance to prove ourselves worthy of your kind patronage. Best regards.

8/10 – Gut

Morgan Elizabeth

Aufenthalt von 4 Nächten im Februar 2024
Antwort von Jimena Martínez, E-Concierge. am 22. März 2024
Dear Morga, We thank you for giving us your kind evaluation of your stay with us. We look forward to having you back home soon.Best regards.

8/10 – Gut

Georgina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bueno pero con algunos detalles
La estancia en general bien. El hotel es bonito, el personal es amable y la comida en los restaurantes es buena para ser un todo incluido. Sin embargo, nos dijeron que hicieron un “upgrade” de habitación pero no entendimos nada. Las persianas estaban rasgadas, la regadera con hongos y se salía toda el agua, la vista (ocean view) a unas sillas y a la alberca y unas palmeras y ya por ahí al fondo un poquitito de mar, súper ruidoso el cuarto! La cafetería 24 horas en la noche ya no tenía nada de lo que pedíamos… y para completar, no dejan entrar uber a cargar pasaje! Así que de salida nos tocó caminar con maletas por un camino de piedras hasta la carretera!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jimena Martínez, E-Concierge. am 26. Feb. 2024
Apreciable Georgina. Estamos muy agradecidos de que nos haya brindado sus amables comentarios.  Sepa que es muy valioso contar con su experiencia de primera mano, ya que esto nos ayuda a mejorar en todas las áreas mencionadas. Esperamos que en un futuro próximo nos conceda nuevamente el honor de ser sus anfitriones para así demostrarle que mejoramos y que somos dignos de su amable patrocinio. ¡Hasta pronto!Saludos cordiales.

6/10 – Okay

Melanie

Gut: Personal & Service
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Jimena Martínez, E-Concierge. am 26. Feb. 2024
Dear Melanie, We appreciate you taking a minute of your time to evaluate your experience at our beloved resort. We regret that we did not meet an excellent score. Please know that we will work hard so that in the near future you can give us a second chance to prove that we are worthy of your kind patronage.See you soon! Best regards.

10/10 – Hervorragend

Melissa

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff, beautiful location.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Jimena Martinez, E-concierge, Dreams Los Cabos am 6. Feb. 2024
Dear Melissa,Greetings from beautiful Dreams Los Cabos, happy to read you’ve enjoyed our privileged location and beautiful resort.Best,

8/10 – Gut

Paul

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Jimena Martínez, E-Concierge. am 22. März 2024
Dear Paul, We thank you for giving us your kind evaluation of your stay with us. We look forward to having you back home soon.Best regards.

4/10 – Schlecht

Joanne

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Do not go here..if you do don’t go preferred.. there is no advantage at all.
Aufenthalt von 9 Nächten im Januar 2024
Antwort von E-concierge am 6. Feb. 2024
Thank you for taking the time to provide your feedback about your experience in our resort. We are very sorry to hear that we were short in your expectations. Please share with us more details via Expedia chat.

10/10 – Hervorragend

Tamika Andretta

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Jimena Martínez, E-Concierge. am 1. Feb. 2024
Dear Tamika, We would like to thank you for taking the time to leave your kind comments after your recent stay with us at Dreams Los Cabos Suites Golf Resort & Spa.It was a pleasure to have the opportunity to have you stay at our property for your vacation. We are glad to hear how much you enjoyed spending your time in this beautiful destination and the outstanding service provided by our staff. Let me assure you that your opinion is very important and we will take your comments into consideration; as our mission is to provide the best quality service to our valued guests.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,

6/10 – Okay

ashok, moorpark

Mit der Familie gereist
poor quality and choice of food long waits for restaurants very slow service good location on beach
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Jimena Martínez, E-Concierge. am 29. Jan. 2024
Dear ashok, Thank you for taking the time to share with us your personal experience, we really appreciate the confidence you have given us by choosing Dreams Los Cabos Suites Golf Resort & Spa to have your vacation; your first hand experience really helps other travelers.Likewise, we sincerely regret to see that some aspects of your stay did not meet your expectations, we have taken your comments very seriously as our guests are really important to us, and we will conscientiously review all your remarks.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,

8/10 – Gut

Bradley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dreams in Los Cabos is a wonderful property. We discovered the best food was in the French restaurant. The entertainment team is one fun loving group. Loved the health club. Reception was always helpful. Disappointed with 'The Petite Chef', the soup was the highlight. We asked for ground floor, ocean view. Second floor, pool view was our reality. Overall I would recommend the property, especially if you have kids. If you dont have kids, ask for a room around the 'Oceania' restaurant. Its quieter. Greet all staff with 'Hola', be polite, be courteous, and respectful. Lastly, please remember a package deal includes tipping. You dont have to tip on top of tipping, except maybe the sweet ladies cleaning your suite. Book today!
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Jimena Martínez, E-Concierge. am 26. Jan. 2024
Dear ,Thank you for taking the time to share with us your personal experience. We really appreciate the confidence you have given us by choosing Dreams Los Cabos Suites Golf Resort & Spa to have your vacation; your first-hand experience really helps other travelers.Likewise, we sincerely regret to read that some aspects of your stay did not meet your expectations. We have taken your comments very seriously, as our guests are really important to us, and we will conscientiously review all your remarks.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterize our brand and resort.Best regards,

10/10 – Hervorragend

Arielle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing property the hospitality is great
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Jimena Martínez, E-Concierge. am 26. Jan. 2024
Dear Arielle, Thank you for taking the time to share with us your personal experience. We really appreciate the confidence you have given us by choosing Dreams Los Cabos Suites Golf Resort & Spa to have your vacation; your first-hand experience really helps other travelers.Likewise, we sincerely regret to read that some aspects of your stay did not meet your expectations. We have taken your comments very seriously, as our guests are really important to us, and we will conscientiously review all your remarks.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterize our brand and resort.Best regards,

10/10 – Hervorragend

Sharon Louise

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I haven't traveled internationally a lot, so this was new to me. I've never stayed at an all-inclusive resort before. It was absolutely unbelievable! The room was so comfortable and clean, every staff member we worked with was kind and professional, the surroundings were spectacular, and the food was absolutely amazing! It was truly the best experience I've ever had! My daughter and I are already planning our next DREAM vacation!!
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Jimena Martínez, E-Concierge. am 23. Jan. 2024
Dear Sharon, We would like to thank you for taking the time to leave your kind comments after your recent stay with us at Dreams Los Cabos Suites Golf Resort & Spa.It was a pleasure to have the opportunity to have you stay at our property for your vacation. We are glad to hear how much you enjoyed spending your time in this beautiful destination and the outstanding service provided by our staff. Let me assure you that your opinion is very important, and we will take your comments into consideration, as our mission is to provide the best quality service to our valued guests.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterize our brand and resort.Best regards,

8/10 – Gut

Rhett

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Jimena Martínez, E-Concierge. am 23. Jan. 2024
Dear Rhett, Thank you very much for your positive review of your recent stay at our property. It is a pleasure to know that the service provided by our staff exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have a pleasant and memorable experience with us.We will share your kind comments with our staff, our greatest strength is the service we provide to our guests which has become a signature of our brand.Our team looks forward to having you back at Dreams Los Cabos Suites Golf Resort & Spa for your next visit to our destination.Best regards,

6/10 – Okay

Jainit

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Jimena Martínez, E-Concierge. am 19. Jan. 2024
Dear Jainit, Thank you very much for sharing your evaluation. We are delighted to know that you had an enjoyable stay with us.Our mission is to offer the best quality services to our guests, and your message is a source of motivation to continue working in this way.It has been our pleasure to attend you at Dreams Los Cabos Suites Golf Resort & Spa Los Cabos. We hope to have the opportunity to serve you again in this home.Best regards,

6/10 – Okay

Parth

Mit der Familie gereist
Gut: Zustand der Unterkunft
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Jimena Martínez, E-Concierge. am 18. Jan. 2024
Dear Parth, Thank you very much for sharing your evaluation. We are delighted to know that you had an enjoyable stay with us.Our mission is to offer the best quality services to our guests, and your message is a source of motivation to continue working in this way.It has been our pleasure to attend you at Dreams Los Cabos Suites Golf Resort & Spa Los Cabos. We hope to have the opportunity to serve you again in this home.Best regards,