Poolbar

Bewertungen von Ocean Coral & Turquesa All Inclusive

4.5 out of 5
Ocean Coral & Turquesa All Inclusive
Super manzana 12, Lote 1-05, Puerto Morelos, QROO

Bewertungen

8,0

Sehr gut

695 von insgesamt 1592 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
436 von insgesamt 1592 Gästebewertungen haben eine Bewertung von 8 - Gut" "
236 von insgesamt 1592 Gästebewertungen haben eine Bewertung von 6 - Okay" "
146 von insgesamt 1592 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
79 von insgesamt 1592 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Moritz

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Personal & Service
Das Hotel ist ein Wechselbad der Gefühle. Teilweise ist der Service grottenschlecht - mir hat ein Kellner beim Servieren das halbe Glas nochmal auf den Tisch gekleckert, ohne auch nur anstalten zu machen, es danach zu trocknen - bis gut (Lage der Zimmer, Essen und Ausstattung der Anlage). Jedenfalls rechtgertigt sich die Sternekategorie nur auf dem Papier, nicht aber in Wirklichkeit. Dafür ist das Personal (teilweise) zu sehr trainiert auf irgendwelche Trinkgelder und nur wenig Service- und Hilfsbereit sowie das Essen oft versalzen oder lieblos aufgewärmt, obwohl es gut sein könnte. Persönlich hatte ich ausserdem mehrere tote Kakerlaken im Zimmer, die selbst nach der Zimmerreinigung nicht entfernt wurden . Erst als dann Lebende dazukamen musste ich darum bitten, diese entfernt zu bekommen.
Aufenthalt von 3 Nächten im April 2024
Antwort von Ocean Coral & Turquesa am 5. Mai 2024
Guten Morgen, Herr Moritz,Wir möchten Ihnen unseren Dank aussprechen, dass Sie unser Hotel für Ihren vergangenen Urlaub gewählt haben. Es tut uns aufrichtig leid, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Wir schätzen Ihre Kommentare sehr, da sie uns helfen, Bereiche zu identifizieren, in denen wir uns verbessern können, und ein außergewöhnliches Erlebnis für all unsere Gäste zu gewährleisten.Wir haben Ihre Kommentare zur Kenntnis genommen und sie mit den betroffenen Abteilungen geteilt. Wir sind entschlossen, in den genannten Bereichen zu arbeiten, um sicherzustellen, dass zukünftige Besuche Ihren Erwartungen und denen aller unserer Gäste entsprechen.Wir danken Ihnen für Ihre Ehrlichkeit, Ihre Kommentare auf dieser Seite zu teilen, da Ihre Meinung für uns von unschätzbarem Wert ist. Wir hoffen, dass Sie uns eine neue Chance geben, Sie in unserem Hotel zu empfangen, und Ihnen zeigen können, dass sich Ihre Wahrnehmung ändern kann. Unser Ziel ist es, Ihnen bei Ihrem nächsten Besuch ein außergewöhnliches Erlebnis zu bieten.Wir freuen uns darauf, Sie erneut in diesem, Ihrem Zuhause, begrüßen zu dürfen.Mit freundlichen Grüßen,

6/10 – Okay

Franziska

Aufenthalt von 1 Nacht im März 2023
Antwort von Jorge C. am 20. Apr. 2023
Dear Miss Franziska:Thank you for taking your vacation at Ocean Coral & Turquesa.We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your excellent comments regarding the positive and let us know that we have achieved the best to end your stay satisfactorily. We thank you for your comments that help us to get better; We will send the comments to the departments involved in making you and your family a great vacation. Likewise, we will continue working to further improve the quality of our services.We look forward to your soon return; to offer our best to you have a great experience again at Ocean Coral & Turquesa.

8/10 – Gut

Tamara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im November 2021
Antwort von Privilege & Guest Services Supervisor. am 1. Dez. 2021
Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa. Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones. Esperamos su regreso y nuevamente dejarse consentir por Ocean Coral & Turquesa

8/10 – Gut

Hairely Santana

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
I like the property it was nice and big. Nice clean pools. The food was ok, rooms ok.. customer service was ok but the staff try to push too much for people to buy excursion and to get into things you not really interested in doing ...
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Janelle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved that the property had themed nights for dining and events and entertainment for the guests. Fine dining was so impressive and we definitely got our money’s worth. Drinks were really good too, I recommend the Mango Margarita! One day of our stay, they had stands (jewelry/handcrafted items/souvenirs) on the property, which I was impressed by so we wouldn’t need to leave the resort to shop for those things. Maid service and in room mini bar was great too!
Aufenthalt von 5 Nächten im Mai 2024

2/10 – Ungenügend

Pamela

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Very rude staff, very limited amenities and activities. All the activities are outsourced from another hotel, hence the price is doubled. No sense of respect for the older/seniors. The staff will try to rip you off and take advantage of every opportunity to make money out of you, they will create inconvenience to get you to tip them to make things happen. As simple as getting your room refrigerator/water refilled, getting towels, getting in yoga class or even getting a seating for dinning. You would order a drink at the pool it will be an hour to 2 hours to see the waiter pass by you again and definitely without your order until you tip.
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Darrell

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Pros: Nice, clean and fun resort. Restaurants and food pretty good. Bartenders excellent 👍 Cons: Seaweed on the beach is ridiculous.They do try and clean the seaweed but to no avail. Beware at check-in they will try and sell you some type of timeshare/membership and it's borderline harassment.
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Deborah Lee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel. Excellent service. Would stay here again.
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Jamie

Aufenthalt von 4 Nächten im Mai 2024

8/10 – Gut

TENESHA

Mit einer Gruppe gereist
Gut: Ausstattung
The resort was pretty good! However our flight with Frontier airlines was terrible and we didn’t get our shuttle from resort to airport that I had paid for. The resort wasn’t much help with that either. Ended up having to get a cab to the airport or miss our flight!!!! Never will fly Frontier again. Everyone on the plane felt the same. It was Terrible!!!!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 25. Mai 2024
Dear Mrs. Tenesha:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

8/10 – Gut

Evraam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Jessica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Mai 2024

10/10 – Hervorragend

Jocelyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was amazing service , staff were welcoming and helped out the best they could. We had unlimited food options and some reservations but it was fine because it was worth the wait. The place is safe and isolated for only the hotels located there which is perfect for not some much people at the beach. There tours offered at the hotel and we took one and it was amazing . Cleaning service were good just that they would come at different times every day.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 25. Mai 2024
Dear Mrs. Jocelyn:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 – Gut

Anna

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 25. Mai 2024
Dear Mrs. Anna:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 – Hervorragend

Luis R. Vazquez

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es un lugar maravilloso con un servicio increíble, gracias a todo su personal por la buena atención.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 24. Mai 2024
Estimado Luis R. Vazquez:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 – Hervorragend

Jair

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hermoso, agradable ambiente, excelente cocina y personal 10 de 10 sin duda volveria...
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 23. Mai 2024
Estimado Jair:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

10/10 – Hervorragend

Dmytro

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Great property. Perfect vacation. Will return.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 22. Mai 2024
Dear Dmytro:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 – Hervorragend

Blanca

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 22. Mai 2024
Estimada Blanca:Gracias por elegir sus vacaciones en Ocean Coral & Turquesa.Apreciamos mucho su excelente calificación ya que nos hace saber que hemos hecho todo lo posible para finalizar con éxito su estancia. Gracias por tomarse el tiempo para calificarnos en esta página. Esperamos su pronto regreso, para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia de nuevo en Ocean Coral & Turquesa.Saludos cordiales

10/10 – Hervorragend

MIRKO RUBIO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente servicio, muy atentos todos
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 22. Mai 2024
Estimado Mirko Rubio:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 – Hervorragend

Jenny

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
there was a group of 10 of us with all different interests - they offered many excursions for all types of people. Just staying at the resort there was plenty to do as well. My one complaint would be the Italian restaurant - the food was not great there - otherwise we thought it was great!
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 21. Mai 2024
Dear Jenny:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property, awesome staff and unforgettable vacation!
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 19. Mai 2024
Dear Jennifer:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 – Gut

Jaime

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall, it was a great place to stay. Extremely friendly and helpful staff, good food variety. Some days the pools had some kind of gunk floating in it but the beach was very disappointing- a foot of seaweed and it wasn’t until our last day there we saw them cleaning it up. Was really looking forward to what the pictures looked like. But had a great time and overall worth the money.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 19. Mai 2024
Dear Jaime:Thank you for choosing Ocean Coral & Turquesa for your vacation. We greatly appreciate your excellent comments and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. We value your opinions and comments, as they help us to continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you will return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you back and serving you on your next trip.Thank you once again for your confidence in us.Best regards

8/10 – Gut

Anna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was my 3rd time at the resort, love it.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 19. Mai 2024
Dear Anna:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 – Hervorragend

Kimberly

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely location and friendly and helpful staff. And they had hammocks!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 19. Mai 2024
Dear Kimberly:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

6/10 – Okay

Geraldeen

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Had to visit the front desk 5 times as my access card didn't work. The manager refused to speak with me. I received racial treatment in some restaurants and the front desk. No one card that it was inconvenience for me and I recently had a knee surgery and went there to rest and recuperate. Big mistake as i had to walked so many times to the front desk. I also had to walk to me room after checked in. selected persons go ride on the golf cart. will not return
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 21. Mai 2024
Dear Mrs. Geraldeen:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 – Hervorragend

Cherry A, Houston Tx

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 19. Mai 2024
Dear Cherry A:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 – Hervorragend

jajaira

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
this resort is super underrated. I was in my research. A lot of people were putting a lot of negative comments on this resort and I was afraid of my experience But I can say that I loved my stay here. It was my first time staying here and my first time in Mexico and it would definitely not be my last. The staff were amazing and super welcoming, This resort had activities throughout the day, and even the staff participated with the guest. The food was high quality and had excellent flavor as well as the restaurants they Had, Had a lot of options to choose from. I honestly had so much fun here and I cannot wait to plan my next vacation with this resort. I wish I was able to thank everyone for the fun I had but honestly there were so many of the staff members who played a part of it
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 19. Mai 2024
Dear Jajaira:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 – Gut

Luis

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was absolutely amazing, many food options. Biggest and only complaint was most of the buffet foods were not hot just room temperature. Room service food was good. Overall a great hotel, would recommend!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 21. Mai 2024
Dear Luis:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

2/10 – Ungenügend

Amzad

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check in was horrible. They make you wait until 3pm I have VIP with Expedia but that didn’t help. Not much to do here for younger folks.. they ask you to pay cleaning fee for the beach and yet it’s dirty you can’t go into the water. Not much entertainment either I stay at better resort before. Mini bar in room only had 2 beers lol.. checkin staff was very rude especially the one that works for Expedia no greetings from when you arrive.
Antwort von Ocean Coral & Turquesa am 19. Mai 2024
Dear Amzad:We appreciate your comments and regret the bad experience during check-in. We have checked in our system and you booked two rooms requesting early check-in for both rooms. Due to the hotel's occupancy, it was only possible to deliver one room to you before the normal delivery time, which is 3:00 pm. We also have information that “El Beso” bracelets were given to all guests of both reservations so that they could enjoy all the hotel facilities.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 – Hervorragend

Miguel Angel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente hotel, grandes espacios, variedad de restaurante, habitaciones nuevas y cómodas, buen trato de parte del personal.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ocean Coral & Turquesa am 17. Mai 2024
Estimado Miguel Angel:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

10/10 – Hervorragend

Kamman

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort, wished the beach was more swimmable! Also if the buffet choices can switch up more will be great! Otherwise great overall and will come back!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 14. Mai 2024
Dear Kamman:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 – Gut

Ane Kirstine, Galveston

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The only thing really was the fridge was barely ciol. Room could have been cooler temp but not too hot just I like it a tad cooler. Otherwise beautiful property. Great food big lovely room nice staff very helpful
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 14. Mai 2024
Dear Ane Kirstine:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 – Gut

Jonathon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The food quantity was bountiful but quality was lacking. Silverware and glassware were often dirty, which is understandable with such a large operation but not a 5 star operation. 4 stars.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 14. Mai 2024
Dear Jonathon:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 – Hervorragend

Ricardo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy buena atención, en ningún momento sentimos que hubiera alguna distinción entre la atención a clientes extranjeros o nacionales. La comida fue buena en cada uno de los restaurantes. Las actividades y eventos en general fueron entretenidas. La variedad de amenidades dentro del hotel nos permitió tener una estancia bastante divertida y relajante. Nuestra única queja es la limpieza de la playa. Se entiene que la situación del sargazo es incontenible, pero de igual forma esperabamos que se retirará periodicamente la acumulación a la orilla, lo cuál no pasaba, por lo cuál nunca pudimos entrar al mar. Adicionalmente, percibimos muchos desechos plásticos a lo largo de la playa.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 14. Mai 2024
Estimado Ricardo:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

4/10 – Schlecht

Kate

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Our "free upgrade" to El Beso ended up placing us in the farthest point of the resort. The air conditioning did not work in the room and despite repeated calls and visits to the front desk the problem was not resolved for the duration of our stay. The check-in process was inconvenient as it required several visits to the check-in counter (on arrival, at 3pm to see if room is ready, at 3:30 to check again if room is ready. These visits/times were as directed by resort staff). The concierge was pleasant and helpful on arrival, only to learn his agenda was to have us attend a time-share meeting. Otherwise, he did not provide any of the services he offered or follow-through with simple requests such as for dinner reservations or helping to find maintenance to have AC fixed. The taxi service was wonderful! The driver waited for 2 hours while we explored the town and the rates were reasonable. Through no fault of the resort, it is seaweed season so the beach and ocean was basically unusable for the entire trip. Service and presentation at the outdoor Italian Terrace restaurant was wonderful and possibly the highlight of our trip! There is plenty of pool space, they aren't crowded, but chairs are hard to come by unless you are reserving one with your towel before 9 a.m. Bar service was quick at all locations.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 14. Mai 2024
Dear Mrs. Kate:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 – Hervorragend

Joanna Sarah Meganne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great resort!!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 14. Mai 2024
Dear Joanna Sarah Meganne:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 – Hervorragend

Anthony

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful! Friendly staff!
Aufenthalt von 7 Nächten im April 2024
Antwort von Ocean Coral & Turquesa am 12. Mai 2024
Dear Anthony:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 – Gut

Irina

Gut: Sauberkeit und Personal & Service
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 14. Mai 2024
Dear Irina:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 – Gut

lissette Joanna Rodríguez

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
La comida es muy buena, la. Mayoría nos trato muy bien, solo hay algunas personas muy elitistass con el servicio hacia los mexicanos, y muchos gatos y otro tipo de fauna, entonces los pasillos y corredores del hotel huelen mucho a popo de toda la fauna que tienen
Aufenthalt von 4 Nächten im April 2024
Antwort von Ocean Coral & Turquesa am 11. Mai 2024
Estimada Lissette Joanna Rodríguez:Queremos expresarle nuestra gratitud por haber elegido nuestro hotel para sus pasadas vacaciones. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas. Apreciamos mucho sus comentarios, ya que nos ayudan a identificar áreas de mejora y a garantizar una experiencia excepcional para todos nuestros huéspedes.Hemos tomado nota de sus comentarios y los hemos compartido con los departamentos involucrados. Estamos comprometidos en trabajar en las áreas señaladas para garantizar que futuras visitas cumplan con sus expectativas y las de todos nuestros huéspedes.Agradecemos su sinceridad al compartir sus comentarios en esta página, ya que su opinión es invaluable para nosotros. Esperamos que considere darnos una nueva oportunidad para recibirlo en nuestro hotel y demostrar que su percepción puede cambiar. Nuestro objetivo es brindarle una experiencia excepcional en su próxima visita.Esperamos tener la oportunidad de darle la bienvenida nuevamente en esta, su casa.Saludos cordiales

10/10 – Hervorragend

Leticia

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente atención del personal , la comida deliciosa. Un hotel grande y bello por cualquier lado que lo mires Me encanta y definitivamente volveré y lo recomendaré.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ocean Coral & Turquesa am 11. Mai 2024
Estimada Sra. Leticia:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 – Hervorragend

Michelle Rhea

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was lovely and clean, and we had a beautiful view of the garden and the ocean. The staff throughout the hotel were very helpful and generous. We only faced one issue where we called room service and requested 4 bathrobes and slippers, and we never received them. One of the days, the water stopped working in the bathroom but they were extremely quick to resolve the issue. Overall it was a wonderful stay, we definitely recommend this resort to everybody.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 10. Mai 2024
Dear Michelle Rhea:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 – Hervorragend

Ana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ocean Coral & Turquesa am 10. Mai 2024
Dear Ana:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

6/10 – Okay

Nomathamsanqa

Mit dem Partner gereist
Gut: Sauberkeit
its very far good for pple qho just want to stay at resort its very small compared to otgers the beach eater was very dirty we had to drive to cancun and playa de cal en to swim
Aufenthalt von 7 Nächten im April 2024
Antwort von Ocean Coral & Turquesa am 9. Mai 2024
Dear Nomathamsanqa:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you again in this, your home.Best regards

10/10 – Hervorragend

guadalupe

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We spent 4 days at the property and I feel like we still didn’t explore all of it. My daughter liked the kids area, my husband liked the swim up bar and we all loved the dining options. There is something to keep everyone entertained!
Aufenthalt von 3 Nächten im April 2024
Antwort von Ocean Coral & Turquesa am 9. Mai 2024
Dear Guadalupe:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 – Hervorragend

Sedina

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I loved that this property had something for everyone, a pool area with slides for kids, a pool with a bar that was more of a party spot and also a pool that was great for families! There is a lot of options when it comes to dining and entertainment at night as well as throughout the day. Overall we had a great experience!
Aufenthalt von 7 Nächten im April 2024
Antwort von Ocean Coral & Turquesa am 8. Mai 2024
Dear Sedina:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

6/10 – Okay

Balazs

Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Amzad

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property isn’t worth staying. No party life or night club. This is Mostly for people who sleep early. Food sucks same thing every day. Mini bar only 2 beers and 4 water nothing else. Not allowed to take food out or order. Room service sucks never staying here again.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 7. Mai 2024
Dear Amzad:We deeply regret that despite our efforts, such as assigning you rooms as close as possible, giving you an early room and providing you with bracelets to access the adult area El Beso as Expedia Premium VIP, we did not meet your expectations.We will take all your comments into consideration and forward them to the appropriate departments. Your comments are very valuable to us and help us to continuously improve our services.We appreciate your sincerity in sharing your comments on this page, as your opinion is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 – Hervorragend

Jocelyn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Ocean Coral & Turquesa am 7. Mai 2024
Dear Jocelyn:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 – Hervorragend

Jose israel Toledo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente servicio atención y sobre todo buen bufet . Exclusivo , un poco lastimada el camino del acceso y no tiene estacionamiento cercano
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 5. Mai 2024
Estimado Sr. José Israel Toledo:Agradecemos sinceramente sus comentarios. Nos complace saber que, a pesar de los desafíos que menciono, pudo disfrutar de su estancia. Tomaremos en cuenta sus observaciones para mejorar aún más nuestros servicios y asegurarnos de que cada huésped tenga una experiencia inolvidable.Sus sugerencias son muy valiosas, y las compartiremos con los departamentos pertinentes. Estamos comprometidos a proporcionar el mejor servicio posible. No dude en ponerse en contacto con nosotros para cualquier consulta o solicitud.¡Esperamos tener la oportunidad de recibirte nuevamente en el Ocean Coral & Turquesa!Saludos cordiales

8/10 – Gut

Oma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Having previously stayed at an Ocean hotel in Playa del Carmen, I was presently surprised when I arrived at this hotel and realized they were part of the same chain of hotels. It set my expectations high. Now my check in experience was not ideal and a bit frustrating but when I privately communicated this with management they kindly went out of their way to rectify this and ensure I had an enjoyable rest of my stay, even making me several dinner reservations and sending wine up to my room. Now I'll start with the pros. The hospitality is unmatched all the staff were so warm, friendly and helpful. The 9 dining options, many more snack bars, lounges and bars made for a delightful all-inclusive experience with many options to choose from. Blue Moon, Sensai and Route 66 being my favorites. The rooms are well furnished, comfortable, air conditioned and very spacious. Now to the cons, the bathrooms need a major renovation, they seemed older with tiling that didnt fit the rest of the rooms modern feel. The night entertainment could be better. There were no water sports or activities on the property or close by which was disappointing as I love to jet ski, parasail and kayak everytime Im in Mexico. The international buffet was not the best and could use a major overhaul with better food selections. Lastly the area of the ocean the property sits on is not stunning. The water isnt as clear and vibrant as with most of Cancun and it is filled with rocks. Otherwise had an enjoyable stay!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ocean Coral & Turquesa am 5. Mai 2024
Dear Omar:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Regarding the water activities, we are pleased to inform you that we do indeed have a variety of options to enjoy in the water. However, it is important to note that these activities have an additional cost.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards