Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO
Bewertungen
9,4
Außergewöhnlich
Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
1164 von insgesamt 1456 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
1.164
184 von insgesamt 1456 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
184
40 von insgesamt 1456 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
40
22 von insgesamt 1456 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
22
46 von insgesamt 1456 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
46
9,8/10
Sauberkeit
9,6/10
Personal & Service
9,6/10
Ausstattung
9,6/10
Zustand der Unterkunft
9,6/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Joanna
21. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Joanna
Aufenthalt von 7 Nächten im Januar 2024
Antwort von The Excellence Collection am 23. Jan. 2024
Allow us to thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
8/10 – Gut
Murat Han
21. Sept. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gutes Hotel!! Aber ACHTUNG DETAILS!! Lesen…
Eigentlich sehr gut und zu empfehlen im allgemeinen. JEDOCH ACHTUNG!! Sehr abgelegen!! Man braucht für alles einen Transport! Der kostet Minimum 50-70 US Dollar PRO WEG!! Hoteltransport sogar fast 100!Dollar!! Darum gut wenn man einfach im Hotelbereich bleibt. ACHTUNG!! Nehmen sie genügend Bargeld für Trinkgelder etc. mit!! Lassen sie es auf jeden Fall GELD aus dem Bankautomat im Hotel Auszuzahlen!! Die SPESEN sind eine absolute FRECHHEIT! Etwa MINIMUM 12-18% vom Auszahlungsbetrag!! Holen Sie das Bargeld an einem Bankautomaten in einer Bank in der Stadt!! Sonst sehr gutes Essen und trinken! Das Service-Team ist überall sehr freundlich und auf den Gast bezogen!
Ein spezielles Muchas Gracias an Herr MARINO vom Spa! Er hat mir in einer Notfallsituation sehr geholfen!!
Murat Han
Aufenthalt von 7 Nächten im September 2023
Antwort von The Excellence Collection am 22. Sept. 2023
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are delighted to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
8/10 – Gut
Phang
Mit der Familie gereist
27. Mai 2024
Gut: Zustand der Unterkunft
The resort felt very safe and secure and there were lots of great service and entertainment. The food from the restaurants at the resort could be better and took a long time after ordering to come out. Room service took about 1 to almost 2 hours to arrive but otherwise it was a great experience.
Phang
Aufenthalt von 4 Nächten im Mai 2024
10/10 – Hervorragend
Latasha
Mit einer Gruppe gereist
27. Mai 2024
Gut: Sauberkeit und Personal & Service
The staff was so professional and organized. They made my stay an exceptional one.
Latasha
Aufenthalt von 5 Nächten im Mai 2024
10/10 – Hervorragend
Kenneth Clifford
Mit der Familie gereist
26. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Exceeded expectations
Kenneth Clifford
Aufenthalt von 7 Nächten im Mai 2024
10/10 – Hervorragend
Stephanie Lynn
25. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stephanie Lynn
Aufenthalt von 4 Nächten im Mai 2024
10/10 – Hervorragend
Alexis
Mit einer Gruppe gereist
25. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was amazing
Alexis
Aufenthalt von 4 Nächten im Mai 2024
8/10 – Gut
Ruby
Mit der Familie gereist
25. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property and excellent, attentive staff. Food was good for an all inclusive but the appetizers in Agave we could not eat. We arrived very early at 10am and of course check in wasn’t until 3pm so we changed into swimsuits and asked to be informed when our room was available. By 3pm we still had not heard on our room and we were informed it was still not ready. It was 4pm by the time our room was ready and even after asking for a room near restaurants (because of new hip replacement) we were located at Spa 4 building, as far as you could possibly get. It was difficult to go back and forth to say the least. The day before we checked out we were called by front desk asking if they could move us closer to building 1 but by this point we were settled in and didn’t want to go through the trouble of moving. I was carrying extra clothes so I could easily change and not have to walk back and forth so much.
Ruby
Aufenthalt von 4 Nächten im Mai 2024
10/10 – Hervorragend
Ernest and Ginger, Coatesville
Mit der Familie gereist
25. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall service was exceptional. Many dining options.
Ernest and Ginger
Aufenthalt von 5 Nächten im Mai 2024
10/10 – Hervorragend
patricia
Mit dem Partner gereist
24. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff very friendly, properly very clean. Food was excellent. No need to make reservations which is a plus. I will definitely recommend this resort to my friends and colleagues.
patricia
Aufenthalt von 5 Nächten im Mai 2024
10/10 – Hervorragend
ALYSSA
Mit einer Gruppe gereist, Mit der Familie gereist
24. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was amazing !
ALYSSA
Aufenthalt von 4 Nächten im Mai 2024
10/10 – Hervorragend
Chun-Fu
Mit dem Partner gereist
23. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Excellence Riviera Cancun was magical. I have been to 5 different resorts in the area and this one takes the top. The food is one of the most important aspect of an all inclusive resort for me and this resort delivers, both on the buffet and the a la cart restaurant.
Since this is an adult only resort, the entertainment was also top notch. My favourite was the Michael Jackson performance and the circus show. Lastly, the service was unbeatable. I had pool and beach staff swinging by every 30min or so taking drink and food order, all very friendly and attentive.
I will definitely be coming back!
Chun-Fu
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Excellence Collection am 24. Mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
8/10 – Gut
Andreas Yiannis
22. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
1
Andreas Yiannis
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Excellence Collection am 23. Mai 2024
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.
2/10 – Ungenügend
Ashley
Mit dem Partner gereist, Mit einer Gruppe gereist
22. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The food was terrible. The service was terrible except for the bartenders.
Ashley
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Excellence Collection am 23. Mai 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.
8/10 – Gut
Melissa
21. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Melissa
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Excellence Collection am 22. Mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 – Hervorragend
Donna
Mit dem Partner gereist
20. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely property with lots of activities and amazing pools. Near the Spa is the quiet area & lazy pool that loops around the property. Great for sunning on floats and keeping cool from the heat. Recommend the Spa for total relaxation. Will be back!
Donna
Aufenthalt von 7 Nächten im Mai 2024
Antwort von The Excellence Collection am 21. Mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 – Hervorragend
Yvonne
Mit dem Partner gereist
18. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our 8th visit to Excellence Rivera Cancun. We got a swimout suite on the lazy river. The location was perfect. Our waiters were Hugo ,Jorge and 2 others. We were never needing a drink. We ate breakfast at the Lobster House or the Kitchen Table. Both were delicious, i did like being outside for breakfast at the Lobster House. Lunch we went to various places. Pizza, Kitchen Table and Orgeno. They all were good. Dinner we ate at a different place each night. My favorites were Lobster House and Oregano. The lobster and lasagna were delicious. We enjoyed the nightly entertainment. My favorite was Claudia Trevino. She is a fantastic singer. Go see her when you are there. The only bad thing was having to leave. We will definitely return to Excellence Rivera Cancun.
Yvonne
Aufenthalt von 6 Nächten im Mai 2024
Antwort von The Excellence Collection am 20. Mai 2024
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 – Hervorragend
Jocelyn
Mit der Familie gereist
18. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Superbe resort! Le personnel est extraordinaire
Jocelyn
Aufenthalt von 10 Nächten im Mai 2024
Antwort von The Excellence Collection am 20. Mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 – Hervorragend
Simas
Mit dem Partner gereist
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Simas
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Excellence Collection. am 17. Mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 – Hervorragend
Noreen M
Mit einer Gruppe gereist, Mit der Familie gereist
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Erwin, Osvalde, Matilde, Julio, and Javier were all wonderful. The staff really made the experience, and were super friendly.
Great dining options, plenty of pool areas, and everything was clean.
Noreen M
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Excellence Collection am 17. Mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
2/10 – Ungenügend
Yunice, palisades park
Mit einer Gruppe gereist
16. Mai 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The veranda here was full of seaweed and the excavator was working all day so it was very noisy. Even though I was a VIP member, I couldn't check out late and was told I had to pay to use the facility room.
Yunice
Aufenthalt von 6 Nächten im Mai 2024
Antwort von The Excellence Collection. am 17. Mai 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. We understand the tractor can be noisy, although the tractor is the way to remove the seaweed efficiently. Nonetheless, your concern has been addressed to the appropriate department to take it into consideration. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.
10/10 – Hervorragend
Lisa Grove, Bella Vista
Mit dem Partner gereist
15. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service cleanliness not over crowded great food
Lisa Grove
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Excellence Collection am 16. Mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelersWe are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 – Hervorragend
Mariusz
Mit der Familie gereist
15. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My first time and in mexico all inclusive and this was amazing i already cant wait to be back you will not be disapointed with this resort.
Mariusz
Aufenthalt von 5 Nächten im Mai 2024
Antwort von The Excellence Collection am 16. Mai 2024
Thank you for choosing Excellence Riviera Cancun for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 – Hervorragend
Aisha
Mit dem Partner gereist
14. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent experience!
Aisha
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 15. Mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 – Hervorragend
Jaime
13. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jaime
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Excellence Collection am 15. Mai 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 – Hervorragend
Lisa
Mit einer Gruppe gereist
13. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was great and so was the food. Would have been nice to have a place to dance at night but otherwise it was great.
Lisa
Aufenthalt von 4 Nächten im April 2024
Antwort von The Excellence Collection am 13. Mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. Nonetheless, we appreciate you highlighted your suggestions, which have been already addressed to the management department. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 – Hervorragend
Richard
Mit dem Partner gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Extraordinary resort, fantastic customer service, delicious food, beautiful property, exciting & enjoyable entertainment, especially in the evenings!
Richard
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Excellence Collection am 13. Mai 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination and for taking the time to share this review with the Expedia community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
10/10 – Hervorragend
Gary Lee
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellence resorts are great to stay at. Staff are great.
Gary Lee
Aufenthalt von 6 Nächten im Mai 2024
Antwort von The Excellence Collection am 13. Mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 – Hervorragend
Tyra
11. Mai 2024
Gut: Sauberkeit
Tyra
Aufenthalt von 6 Nächten im April 2024
Antwort von The Excellence Collection am 13. Mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 – Hervorragend
Mark
Mit der Familie gereist
11. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent stay
Mark
Aufenthalt von 7 Nächten im Mai 2024
Antwort von The Excellence Collection am 13. Mai 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 – Hervorragend
Cory
Mit dem Partner gereist
10. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay here was absolutely perfect, the staff was amazing, the food was amazing. It truly is an all-inclusive to the definition of the word. The nightly entertainment was super high quality and diverse. Highly recommend to anyone looking for a getaway vacation with zero worries or stress.
Cory
Aufenthalt von 7 Nächten im Mai 2024
Antwort von The Excellence Collection am 13. Mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 – Hervorragend
Seyed, Concord
Mit dem Partner gereist
9. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great time at this hotel, customer care was top notch , 24/27 service, friendly staff!
Seyed
Aufenthalt von 6 Nächten im April 2024
Antwort von The Excellence Collection am 13. Mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
10/10 – Hervorragend
Amber Rae
8. Mai 2024
Gut: Sauberkeit
Amber Rae
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Excellence Collection am 9. Mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 – Hervorragend
Lindsey
Mit dem Partner gereist
7. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service, always staff around.
Room was a bit dated and musty but a small downside all things considered
Lindsey
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Excellence Collection am 7. Mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 – Hervorragend
Kathleen, Springfield
6. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kathleen
Aufenthalt von 6 Nächten im April 2024
10/10 – Hervorragend
Ronald
Mit der Familie gereist
5. Mai 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property was AMAZING! So beautiful! So clean! Everything was immaculate and gorgeous!
Ronald
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 6. Mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers.We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
10/10 – Hervorragend
SHEA
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
SHEA
Aufenthalt von 4 Nächten im April 2024
10/10 – Hervorragend
Jane Louise
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Jane Louise
Aufenthalt von 10 Nächten im März 2024
10/10 – Hervorragend
Simrin
Mit der Familie gereist
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall a great resort, went with my family. A lot of groups travelling together. Food was great, love the lunch restaurants with the ocean view.
Simrin
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 6. Mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 – Hervorragend
Michael
Mit dem Partner gereist
4. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great atmosphere. All staff is super polite and helpful. Food is awesome for being an inclusive resort and the drinks are strong!
Definitely will be back next year.
Michael
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 6. Mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 – Hervorragend
Rosanna
3. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved being pampered by Antonio bringing us drinks on the beach. Our junior suite was spacious. We ate at a different restaurant every night and hard to pick a favourite as all were great.
Rosanna
Aufenthalt von 7 Nächten im April 2024
Antwort von The Excellence Collection am 6. Mai 2024
Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share this review with other travelers.We are delighted to hear from you that we are able to exceed your expectations in all the areas, which are taken care of, and you enjoyed your stay with us mainly due to the outstanding service provided by Antonio to make you feel extra pampered. We will pass your kind words along to the team.We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
10/10 – Hervorragend
Brianne
Mit dem Partner gereist, Mit einer Gruppe gereist
3. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff is wonderful and so friendly! So many dining options and food selection is wonderful. Loved the option for the pool bar, beach, or lazy river. Rooms are cool and very well maintained. Would stay here again in a heartbeat.
Brianne
Aufenthalt von 6 Nächten im April 2024
Antwort von The Excellence Collection am 8. Mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 – Hervorragend
Rachel
Mit dem Partner gereist
3. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is amazing. Great size rooms. Everything is included- mini bar, room service, restaurants, activities etc, it's nice being able to go and relax and not have to worry about anything
Rachel
Aufenthalt von 5 Nächten im April 2024
Antwort von The Excellence Collection am 6. Mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 – Hervorragend
ADRIAN
Mit der Familie gereist
1. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean welcoming resort from the moment you step out of your airport transfer to the moment you say farewell. Friendly staff ready to accommodate guests needs. Great selection of food and drinks with good domestic and international choices. Overall good experience. The ongoing seaweed problem that plagued the seashore drop a little bit from overall good experience.
ADRIAN
Aufenthalt von 7 Nächten im April 2024
Antwort von The Excellence Collection am 2. Mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.It is lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went out of their way to make sure that every request was accommodated. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
10/10 – Hervorragend
Quinn, Cambridge
Mit dem Partner gereist
1. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best resort we’ve stayed at by a long shot. Everything was great. Food was outstanding (usually it’s hit & miss at resorts), service was 10/10. Entertainment was in a whole different league compared to other resorts.
Only complaint is that the resort could use a little freshen up, and things seemed to be falling apart (chairs, parts of the room etc). Probably why the price was so discounted.
Don’t think we will go anywhere except excellence for now on!
Quinn
Aufenthalt von 7 Nächten im April 2024
Antwort von The Excellence Collection. am 2. Mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 – Hervorragend
Jonathan Michael
1. Mai 2024
Jonathan Michael
Aufenthalt von 7 Nächten im April 2024
Antwort von The Excellence Collection am 22. Mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 – Hervorragend
Quin
1. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quin
Aufenthalt von 5 Nächten im Februar 2024
Antwort von The Excellence Collection am 3. Mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 – Hervorragend
Amy
Mit dem Partner gereist
30. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was fantastic. Clean and safe. I will definitely visit this resort again in the future.
Amy
Aufenthalt von 4 Nächten im April 2024
Antwort von The Excellence Collection am 1. Mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
6/10 – Okay
Roger
29. Apr. 2024
Roger
Aufenthalt von 1 Nacht im April 2024
Antwort von The Excellence Collection am 20. Mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.
10/10 – Hervorragend
Wesley
Mit dem Partner gereist, Mit der Familie gereist
29. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tennis pro Alexis was so wonderful as was all bar service, wait staff front desk and house keeping.
Wesley
Aufenthalt von 6 Nächten im April 2024
Antwort von The Excellence Collection am 30. Apr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.