Außenpool, geöffnet von 08:00 Uhr bis 20:00 Uhr, Cabañas (gegen Gebühr)

Bewertungen von Dreams Natura Resort & Spa - All Inclusive

4.5 out of 5
Dreams Natura Resort & Spa - All Inclusive
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO

Bewertungen

8,2

Sehr gut

599 von insgesamt 1211 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
282 von insgesamt 1211 Gästebewertungen haben eine Bewertung von 8 - Gut" "
147 von insgesamt 1211 Gästebewertungen haben eine Bewertung von 6 - Okay" "
101 von insgesamt 1211 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
82 von insgesamt 1211 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

April

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent stay but the food was horrible but better than other resorts in Mexico.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

tiffany

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great family friendly resort with beautiful spa.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Liliana Ventura am 25. Mai 2024
Dear TiffanyThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.

6/10 – Okay

Angela, Marlton

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
This was my 3rd time at the property. I've always been preferred, this time I was not checked in at the preferred lounge. The first 2 nights were great, except the beach. Didnt know it was seaweed season. After the 2nd night we started hearing the construction outside of our room. The last day it was terrible and it woke us up. We paid extra for a swim out room. If there was construction they should have not booked guest in that area. I specifically brought my husband here for the Spa. Since I've experienced it twice before. The experience was not as great. As a preferred member we should have received the pre massage by the Hydro Therapy area but we didnt get it. No offer of refreshments that was sitting there. We were rushed through each area to get to our massage. Once we were finished our services (Tony, Oscar and Monica were great) we wanted to sit in the lounge area. But was kicked out. I expressed my concern and got a phone call when we got back to our room. The manager said the floors had chemicals and they didn't want anyone in that areas. Why wasn't that explained when we arrived. Lastly, Jorge and Check out was terrible. On the phone the whole time and just handed me a slip and said "you're done". Another guest and I just looked at each other and shook our heads. Daniel at Oceana was amazing great personality. Erik at the Hibachi was fantastic.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Liliana Ventura am 23. Mai 2024
Dear AngelaThank you for sharing your feedback with us. We're sorry to hear that we didn't meet your expectations. We apologize for falling short of your expectations. We eagerly await the opportunity to provide you with a more memorable experience during your next visit. We eagerly look forward to hosting you again for a better relaxing getaway in the near future!Best regards.

10/10 – Hervorragend

Herlitte

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed at Dreams Natura on April 23-26 as a family with our toddler. We had a great time throughout our stay. Check-in: We were offered the ocean view as a VIP. They mentioned something about resort cash/coupon included with the VIP but it was all so unclear. It took a while for them to bring us to our room because there was a lack of communication between the staff. Room: We were in the 5th floor with an ocean view. We loved that it was right next to the elevator. They could not give us a king size so we had 2 double beds. Nevertheless, the beds were comfortable. Food: We thought the VIP room would have something special but the food was ok. There were nice comfy chairs and the AC was great. It's almost always empty so it's a nice quiet cool place to hang out. We tried to grill and the Italian restaurant. Both service were excellent. The food was good. We did not find the pizza and pasta dishes at the Italian restaurant appetizing. We enjoyed the food at the buffet more often. Overall, the resort was nice and it's very close to the airport. Pools are clean and our toddler enjoyed the kiddie pools.
Aufenthalt von 3 Nächten im April 2024
Antwort von Liliana Ventura am 22. Mai 2024
Dear HerlitteThank you for sharing your wonderful experience with us! We're thrilled to hear that our team provided excellent service during your vacation dinner. It's fantastic to know that he was attentive to your needs and ensured that you had a memorable dining experience. We're delighted that you enjoyed the well-made and delicious food, as well as the excellent wine and appetizers. We look forward to welcoming you back for another delightful dinner before you return home. Thank you for choosing us, and we can't wait to see you again soon!Best regards.

10/10 – Hervorragend

victor

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Liliana Ventura am 21. Mai 2024
Dear VíctorThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards

10/10 – Hervorragend

Jacqueline, Frisco

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff. Mr. Estrada was so amazing at el patio restaurant
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Liliana Ventura am 17. Mai 2024
Dear Jacqueline,Thank you for your kind words! We're delighted to hear that Mr. Estrada provided you with amazing service at El Patio restaurant. We'll be sure to pass along your compliments. We look forward to welcoming you back soon!Best regards.

6/10 – Okay

Lisa

Verbesserungswürdig: Personal & Service
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Liliana Ventura am 17. Mai 2024
Dear Lisa,We appreciate your feedback and apologize for not meeting your expectations. We eagerly await the opportunity to provide you with a more memorable experience during your next visit.Best regards.

8/10 – Gut

Anton, Irving

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Liliana Ventura am 17. Mai 2024
Dear guest,Thank you for your feedback! We're glad you had a positive experience. If there's anything we can do to make your next stay even better, please let us know. We look forward to hosting you again soon!Best regards.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Liliana Ventura am 16. Mai 2024
Dear Michael,Thank you so much for the perfect score! We're thrilled to hear that you had an amazing experience with us. We can't wait to welcome you back for another fantastic stay!Best regards.

10/10 – Hervorragend

monica

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A beautiful resort with so much to see and do. They staff was very nice and kind. Definitely recommend and will be back this summer!
Aufenthalt von 2 Nächten im April 2024
Antwort von Liliana Ventura am 14. Mai 2024
Dear MónicaThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.

10/10 – Hervorragend

Guillermo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff, courteous and very attentive. Had a great stay.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Liliana Ventura am 14. Mai 2024
Dear GuillermoThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.

10/10 – Hervorragend

Debbie

Gut: Zustand der Unterkunft
Clean and staff are friendly
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Liliana Ventura am 13. Mai 2024
Dear guest,Thank you for your kind words! We're delighted to hear that you found our hotel clean and our staff friendly. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay soon!Best regards.

10/10 – Hervorragend

yaxing

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good
Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 10. Mai 2024
Dear guest,Thank you for your feedback! We're glad you enjoyed your experience. If there's anything we can do to make it even better next time, please let us know. We look forward to welcoming you back!Best regards.

6/10 – Okay

Jeffrey William

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist
Gut: Sauberkeit
The pool are was outdated and had terrible food. Some of the servers didn’t come around for a long while.
Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 8. Mai 2024
Dear JeffreyThank you for sharing your feedback with us. We're sorry to hear that we didn't meet your expectations. We apologize for falling short of your expectations. We eagerly await the opportunity to provide you with a more memorable experience during your next visit. We eagerly look forward to hosting you again for a better relaxing getaway in the near future!Best regards.

10/10 – Hervorragend

Trevor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Liliana Ventura am 8. Mai 2024
Dear TrevorThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards

10/10 – Hervorragend

arletty

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Especialmente para familias súper lindo me encantó
Aufenthalt von 4 Nächten im April 2024
Antwort von Liliana Ventura am 6. Mai 2024
Estimada Arletty,¡Gracias por tu amable reseña! Nos alegra mucho saber que te encantó tu experiencia con nosotros, especialmente para familias. Siempre nos esforzamos por brindar un ambiente acogedor para todos nuestros huéspedes. Esperamos tener el placer de darte la bienvenida nuevamente en el futuro. Saludos cordiales.

2/10 – Ungenügend

Murshid

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pool and rooms was very dirty. Staff was unfriendly. No life guards anywhere. Buffet had nothing good to eat.
Aufenthalt von 6 Nächten im April 2024
Antwort von Liliana Ventura am 6. Mai 2024
Dear Murshid,We're truly sorry to hear about your disappointing experience. This is not the standard we strive to uphold. Your feedback is valuable, and we'll address these concerns to ensure improvements are made. We hope you'll consider giving us another chance to provide you with a more enjoyable stay. If there's anything specific you'd like to discuss further, please feel free to reach out to us. Thank you for bringing these issues to our attention.Best regards.

10/10 – Hervorragend

Nancy

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Despite the property being small I really enjoyed the quality of the property.Nice restaurants with good food and good entertainment. Definitely would recommend the stay, especially with kids but still expect to fully enjoy in luxury without the stress. Daycare available Incase needing a few hours to yourself or maybe the whole day , staff seemed trustworthy and ensured the kids had a good time. I would def stay here again!
Aufenthalt von 4 Nächten im April 2024
Antwort von Liliana Ventura am 6. Mai 2024
Dear guest,Thank you for your review! We're thrilled to hear that you enjoyed the quality of our property, including the nice restaurants, good food, and entertainment. It's great to know that you would recommend our resort, especially for families with kids, and that you felt able to fully enjoy luxury without stress. We're delighted that our daycare services provided peace of mind and that our staff ensured the kids had a great time. We can't wait to welcome you back for another wonderful stay! Best regards.

8/10 – Gut

Jessica F, LaPlace

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the swim out room. Everything was very nice, however a bit disappointing that the beach was covered in seaweed.
Aufenthalt von 4 Nächten im April 2024
Antwort von Liliana Ventura am 3. Mai 2024
Dear guest,Thank you for your review! We're thrilled to hear that you loved your swim-out room and found everything to be very nice. We apologize for the seaweed on the beach; it's a natural occurrence that we work hard to manage. We appreciate your understanding and hope that this didn't detract too much from your overall enjoyment. We look forward to welcoming you back for another wonderful stay! Best regards.

10/10 – Hervorragend

Freda

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort was very walkable. It had a lot of entertainment and dining options for the size. Our room was amazing!
Aufenthalt von 7 Nächten im April 2024
Antwort von Liliana Ventura am 3. Mai 2024
Dear Freda,Thank you for sharing your experience! We're delighted to hear that you found our resort to be very walkable and enjoyed the variety of entertainment and dining options available. It's wonderful to know that your room exceeded your expectations. We hope to welcome you back for another amazing stay soon! Best regards.

6/10 – Okay

Shane

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Liliana Ventura am 2. Mai 2024
Dear Shane,Thank you for your feedback! We appreciate your positive comments and are glad to hear that you had a great experience with us. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Best regards.

10/10 – Hervorragend

Lorne John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A few restaurants were excellent, a couple were so-so. but overall, excellent food for all-inclusive.
Aufenthalt von 7 Nächten im April 2024
Antwort von Liliana Ventura am 30. Apr. 2024
Dear Lorne Thank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.

8/10 – Gut

Hala

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice resort with friendly stuff. Lots of activities. Food was good but of slightly Limited variety.
Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 29. Apr. 2024
Dear HalaThank you for sharing your thoughts on your recent stay with us! We're thrilled to hear that you enjoyed our resort and found our staff to be friendly. It's fantastic that you were able to take advantage of the many activities we offer. We appreciate your feedback regarding the food variety, and we'll certainly take it into consideration as we continuously strive to enhance our dining options. We hope to welcome you back.Best regards.

10/10 – Hervorragend

Hyuck Jin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Liliana Ventura am 30. Apr. 2024
Dear HyuckThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.

10/10 – Hervorragend

Maria Isabel Reyes

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelent en definitiva nuestro favorito, mi esposo y yo quedamos encantados
Aufenthalt von 4 Nächten im April 2024
Antwort von Liliana Ventura am 29. Apr. 2024
Querida MaríaMuchas gracias por compartir su experiencia con nosotros. Nos alegra mucho escuchar que hayan disfrutado tanto de su estancia en nuestro maravilloso hotel. ¡Esperamos tener la oportunidad de darles la bienvenida de nuevo pronto!.Saludos cordiales

8/10 – Gut

Ariba

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Liliana Ventura am 18. Mai 2024
Dear AribaThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.

10/10 – Hervorragend

Karen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The resort was beautiful. Not too big, easy to get around. The restaurants were amazing. The construction was unfortunate but not a big deal. Would love to go back with our while family
Aufenthalt von 6 Nächten im April 2024
Antwort von Liliana Ventura am 29. Apr. 2024
Dear KarenThanks for sharing your thoughts on Dreams Natura Resort! It's great to know you had a satisfying stay with us. From the delicious food to the attentive service and fun activities, it sounds like you had a memorable vacation. We're glad our staff could make your experience enjoyable and meet your needs. Your review will definitely help other travelers choose their next vacation spot. We can't wait to have you back for another relaxing getaway soon!

10/10 – Hervorragend

CHASE

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great family vacation here. Multiple options for food to include a pretty good buffet overall. We saw a lot of complaints in other reviews about noise but honestly it wasnt bad. By 10pm everything seemed to pipe down, this is vacation so I think its pretty resonable to expect noise til then. The kids club was neat (this resort starts at 3 years old as well). Staff was extremely friendly and seemed to genuinely enjoy working and they worked hard. Overall great time and experience.
Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 29. Apr. 2024
Dear ChaseThanks for sharing your thoughts on Dreams Natura Resort! It's great to know you had a satisfying stay with us. From the delicious food to the attentive service and fun activities, it sounds like you had a memorable vacation. We're glad our staff could make your experience enjoyable and meet your needs. Your review will definitely help other travelers choose their next vacation spot. We can't wait to have you back for another relaxing getaway soon.Best regards

8/10 – Gut

Peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 29. Apr. 2024
Dear Peter Thank you for taking the time to share your feedback and opinions with us. Your input is highly valued as it helps us in our continuous efforts to improve. We look forward to the opportunity of welcoming you back soon. Best regards.

8/10 – Gut

Austin

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Overall this would be a solid 7 out of 10, opportunity to be closer to an 8 if there was less construction shutting down main walkways (would have been fine if elevators didn’t keep going out of service). Also only one day of 9 we’re all 3 water slides actually working. Travelled with a group of 10 including 3 children (2 of which were picky eaters) and found that there wasn’t a lot of food they would eat, they ended up loving on yogurt and watermelon. Restaurants were great, highly recommend over the buffet which was at best a 5/10 and some days as low as a 2/10. It’s made up for by not needing reservations for the restaurants and all of them were 8/10. We had a swim up non preferred and despite other reviews saying it smelled bad on the mangrove side, we didn’t notice anything. Rooms were clean, service was great, I’d actually take a non preferred swim up again for the privacy. This resort should basically just market themselves as a Wedding resort with the amount of weddings each day. They didn’t really bother us but definitely can get loud with music till 11pm and then the 11pm-1am people that enjoyed themselves a lot walking to their rooms slamming doors, yelling or celebrating loudly. Again, didn’t really bother us but definitely woke up the kids a couple times. Overall I would go back with the family and controlled expectations but for an adults trip would choose another resort. 7/10 overall
Aufenthalt von 9 Nächten im April 2024
Antwort von Liliana Ventura am 29. Apr. 2024
Dear Austin Thanks for sharing your thoughts on your stay! It sounds like you had a mostly positive experience, despite a few issues like the construction and water slide availability. We're glad to hear that you enjoyed the restaurants and found the rooms clean with great service. Your feedback is valuable to us, and we'll keep working to improve. We hope to welcome you back for another family vacation in the future!Best regards.

10/10 – Hervorragend

Tricia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great customer service. Family friendly. Fun kids activities.
Aufenthalt von 4 Nächten im April 2024
Antwort von Liliana Ventura am 29. Apr. 2024
Dear TriciaThanks for sharing your thoughts on Dreams Natura Resort! It's great to know you had a satisfying stay with us. From the delicious food to the attentive service and fun activities, it sounds like you had a memorable vacation. We're glad our staff could make your experience enjoyable and meet your needs. Your review will definitely help other travelers choose their next vacation spot. We can't wait to have you back for another relaxing getaway soon!Best regards

10/10 – Hervorragend

Mario

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Some area are under construction.
Aufenthalt von 7 Nächten im April 2024
Antwort von Liliana Ventura am 29. Apr. 2024
Dear MarioThank you for taking the time to share your feedback and opinions with us. Your input is highly valued as it helps us in our continuous efforts to improve. We look forward to the opportunity of welcoming you back soon. Best regards.

10/10 – Hervorragend

Harvinder singh

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The all-inclusive Dreams Natura resort provided a comprehensive and satisfying experience. The culinary offerings were diverse and of high quality, catering to various palates with attentive service. The resort's amenities were well-appointed, offering an array of recreational activities and entertainment options. The staff demonstrated professionalism and hospitality, ensuring guests' needs were promptly addressed. Overall experience was one of relaxation and fulfillment, ideal for individuals seeking a comprehensive vacation experience
Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 29. Apr. 2024
Dear Havinder Thanks for sharing your thoughts on Dreams Natura Resort! It's great to know you had a satisfying stay with us. From the delicious food to the attentive service and fun activities, it sounds like you had a memorable vacation. We're glad our staff could make your experience enjoyable and meet your needs. Your review will definitely help other travelers choose their next vacation spot. We can't wait to have you back for another relaxing getaway soon!Best regards

2/10 – Ungenügend

Alexis

Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 17. Mai 2024
Dear Alexis,Thank you for taking the time to share your feedback. We're sorry to hear that we fell short of your expectations. Please feel free to reach out if you require any assistance; we're here to help.Best regards.

4/10 – Schlecht

Nara Ribeiro

Mit der Familie gereist
Restaurants were good. Unfortunately rooms smells like mold. Not all of them, however the one assigned to us made my mother really sick.
Aufenthalt von 6 Nächten im April 2024
Antwort von Liliana Ventura am 24. Apr. 2024
Dear Nara,Thank you for your feedback. We're glad to hear that you enjoyed the restaurants. We apologize for any inconvenience caused by the odor in your room. Please rest assured that we take such matters seriously and will address them promptly. We appreciate your understanding and hope to welcome you back for a more comfortable stay in the future.Best regards.

10/10 – Hervorragend

Monique

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had wonderful stay with our family of 4. It was easy to walk around and we felt safe.
Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 23. Apr. 2024
Dear MoniqueThank you for sharing your experience with us! We're delighted to hear that you and your family had a wonderful stay and felt safe throughout your time with us. We hope to welcome you back for another fantastic stay in the future!Best regards!

8/10 – Gut

Leslie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would’ve rated our stay as an excellent as everyone was fantastic however, the waterslides were not all operating. Out of our 7 day stay, we only had 1.5 days with the tube slide… then the following day the middle slide was down so we had 1 slide, then 2 for the remainder of our stay. The reason we chose this hotel was mainly for this amenity for our kids so it was very frustrating that we didn’t get to really have the full experience of them. As for the restaurants, the food was great- the Himitsu was our favorite. We also loved the coco cafe and our kids loved the grill by the pool! We loved that the resort was a smaller size and not insanely busy and packed. Service at the pool was great as well! Also, highly reco the jacuzzi on the balcony! Was very fun for the kids in the afternoon after a long day at the beach and pool!
Aufenthalt von 7 Nächten im April 2024
Antwort von Liliana Ventura am 23. Apr. 2024
Dear LeslieThank you for sharing your experience with us! We're thrilled to hear that you found our staff fantastic and enjoyed many aspects of your stay, including the restaurants and pool service. We apologize for any inconvenience caused by the limited availability of the waterslides during your visit. Your feedback is important to us, and we'll address it with our team to ensure improvements are made. We're delighted that you and your kids had fun with the jacuzzi on the balcony. We hope to welcome you back for another enjoyable stay in the future!Best regards

8/10 – Gut

Emily

Aufenthalt von 8 Nächten im April 2024
Antwort von Liliana Ventura am 13. Mai 2024
Dear Emily,Thank you for your feedback! We're glad you had a positive experience. If there's anything we can do to make your next stay even better, please let us know. We look forward to hosting you again soon!Best regards.

10/10 – Hervorragend

TAMIR

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Love it
Aufenthalt von 3 Nächten im April 2024
Antwort von Liliana Ventura am 23. Apr. 2024
Dear TamirThank you for your positive feedback! We're thrilled to hear that you loved your experience with us. We hope to welcome you back for another enjoyable stay soon!Best regards!

2/10 – Ungenügend

Nina

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Hotel was terrible. Too noisy, too many kids. Swim up pool had barely any sun. Was the last one and close to all construction. Terrible experience
Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 23. Apr. 2024
Dear NinaWe're truly sorry to hear that your experience at our hotel fell short of your expectations. Your feedback is invaluable to us, and we apologize for any inconvenience caused by noise, crowding, and the location of your room. We're committed to ensuring all guests have a comfortable stay and will address your concerns with our team. We appreciate your honesty and hope to have the opportunity to provide you with a more enjoyable experience in the future.Best regards!

10/10 – Hervorragend

Michelle, Cornwall

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property. Great for kids!
Aufenthalt von 9 Nächten im April 2024
Antwort von Liliana Ventura am 22. Apr. 2024
Dear MichelleThank you for your wonderful review! We're thrilled to hear that you enjoyed our beautiful property and that it was great for kids. We strive to create a welcoming and enjoyable experience for families, and we're delighted that you had a positive stay. We hope to welcome you back soon for another fantastic visit!Best regards

10/10 – Hervorragend

Joaquin Julian

Aufenthalt von 5 Nächten im Februar 2024
Antwort von Liliana Ventura am 13. Mai 2024
Dear guest,Thank you so much for the perfect score! We're thrilled to hear that you had an amazing experience with us. We can't wait to welcome you back for another fantastic stay!Best regards.

6/10 – Okay

Lauren

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Dreams Natura was not what we hoped for. The entertainment during the day and in the evening was great and kid friendly. Our room was sufficient and cleaned regularly and overall the staff were friendly and attentive! During our 5 night stay there were 1-2 weddings daily which shut down part of the pools and grounds. The only notice was day of and it interfered with our vacation. The food was 2.5 out of 5 stars at the buffet and restaurants- though all of the servers were friendly and attentive. It was also not clear what was included in our preferred status that we paid for until our last day when we realized we had access to top shelf liquor at one bar at the resort. We would not return to Dreams Natura again.
Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 22. Apr. 2024
Dear LaurenThank you for sharing your feedback with us. We're glad to hear that you enjoyed the entertainment and found our staff to be friendly and attentive. However, we apologize for any inconvenience caused by the weddings during your stay and the lack of notice provided. Your comments regarding the food quality and clarity of the preferred status are duly noted, and we'll take them into consideration for improvement. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards.

10/10 – Hervorragend

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff, nice pools, variety of dining options and quality of drinks was great. The beach and quality of the water at the beach is poor. If you want to spend time in the ocean then stay somewhere else. Very loud at night, lobby shows and wedding music blasting nightly.
Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 22. Apr. 2024
Dear guest Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the friendly staff, nice pools, variety of dining options, and great quality of drinks. We apologize for any inconvenience caused by the beach conditions and the noise at night. Your feedback is important to us, and we'll use it to improve our services and ensure a more peaceful environment for our guests. We appreciate your honesty and hope to welcome you back for another enjoyable stay in the future!Best regards.

8/10 – Gut

Karen T

Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 8. Mai 2024
Dear KarenThank you for sharing your feedback with us. We're sorry to hear that we didn't meet your expectations. We apologize for falling short of your expectations. We eagerly await the opportunity to provide you with a more memorable experience during your next visit. We eagerly look forward to hosting you again for a better relaxing getaway in the near future!Best regards.

10/10 – Hervorragend

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great pools, great service at all places (bar, restaurants, pools, rooms, guest services) only con is the beach is not swim able due to seaweed.
Aufenthalt von 5 Nächten im April 2024
Antwort von Liliana Ventura am 17. Apr. 2024
¡Hello Melissa!Thank you for your fantastic review! We're thrilled to hear that you enjoyed our great pools and excellent service throughout the resort. We appreciate your feedback regarding the seaweed on the beach and apologize for any inconvenience it may have caused. We hope to welcome you back soon for another enjoyable stay!

10/10 – Hervorragend

Maria Virginia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Took my kids and mom on their first out of the country vacation and this hotel exceeded my expectations! I had read the reviews and made the choice to book as it was family friendly. We had the junior family suite and it was huge! The view was perfect our balcony overlooking the whole resort. Maribel our housekeeper made sure to arrange my sons teddy bears every night she paid attention to these tiny details that showed she cared about us feeling at home. Adrian our concierge welcome us and was extremely accommodating. The spa is a must! Food at the buffet was sooo good my kids had a ball. Bluewater grill was my favorite the steak cooked to perfection and service was on point! Make sure you take advantage of the activities with Mimi the activities staff really do a fabulous job at engaging with everyone! Lastly we celebrated my son’s birthday and they treated us with some delicious treats! Thank you for treating us all so well!
Aufenthalt von 5 Nächten im April 2024
Antwort von Paula Landa am 15. Apr. 2024
Dear MariaThank you for sharing your wonderful experience with us! We are delighted to hear that your family's first international vacation surpassed your expectations. It's heartwarming to know that our family-friendly atmosphere, spacious suite, and attentive staff members like Maribel and Adrian contributed to making your stay memorable. We appreciate your kind words regarding our amenities, dining options, and activities. We strive to provide exceptional service to all our guests, and we are thrilled that you felt well taken care of during your son's birthday celebration. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Best regards.

8/10 – Gut

Danielle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beau site. Point négatif: 5 mariages dans notre semaine qui prend une bonne partie des espaces piscines
Aufenthalt von 5 Nächten im April 2024
Antwort von Paula Landa am 10. Apr. 2024
Merci beaucoup d'avoir partagé votre avis avec nous! Nous sommes ravis que vous ayez apprécié notre site. Nous comprenons vos préoccupations concernant les mariages et nous sommes désolés pour tout inconvénient que cela a pu causer. Nous prenons note de vos commentaires et nous efforcerons d'améliorer cette expérience pour nos futurs clients. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt!

6/10 – Okay

kellie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was clean very family friendly. The staff was kind and helpful. The food was not great and the resort was so crowded that if you didn’t wake up before 7 AM, there weren’t chairs left at the pool.
Aufenthalt von 5 Nächten im März 2024
Antwort von Paula Landa am 8. Apr. 2024
Dear Kellie,Thank you for your kind words regarding our clean and family-friendly property, as well as our helpful staff. We appreciate your feedback regarding the food and pool chair availability. We'll work to address these concerns to enhance your experience next time. We hope to welcome you back soon!Warm regards.

10/10 – Hervorragend

HAHNA

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Liliana Ventura am 29. Apr. 2024
Dear HannaThank you for taking the time to share your feedback and opinions with us. Your input is highly valued as it helps us in our continuous efforts to improve. We look forward to the opportunity of welcoming you back soon. Best regards.