Wir möchten Ihnen danken, erneut unser Hotel Barceló Palace. für Ihren Urlaub gewählt und ihr fantastisches Feedback zu Ihrem kürzlichen Aufenthalt bei uns geteilt zu haben. Es ist durchaus belohnend zu lesen, dass es uns gelungen ist, Jahr für Jahr alle Ihre Urlaubswünsche und Erfordernisse zu erfüllen. Wir bitten Sie aufrichtig um Entschuldigung für die Mängel, die Sie in Ihrem Bericht beschreiben. Alle Zimmer werden vor Ankunft eines neuen Gastes von unserer Hausdame standardmäßig doppelt überprüft, um sicher zu gehen, dass alles funktioniert und makellos sauber ist. Bei dieser Gelegenheit haben wir unsere Arbeit deutlich unter dem gewohnte Standard ausgeführt und bedauern es, nicht sofort informiert worden zu sein, um umgehend Maßnahmen zu ergreifen und Sie Ihnen einen genussvollen Aufenthalt zu bieten. Für die Zukunft bitten wir Sie, die Rezeption zu benachrichtigen, die sich gerne darum kümmert sofort eine Lösung für Sie zu finden.

Dear Sir,Thank you for sharing your experience with us.We regret to hear that our culinary offerings did not meet your expectations. Our goal is to provide a wide variety of quality dining options that cater to the tastes of our guests, and we are continuously improving our menu selections to ensure satisfaction. We are, however, delighted to learn that the cleanliness of our rooms, the condition of the hotel, and the amenities provided in the rooms were to your satisfaction. Our staff takes great pride in maintaining our facilities to the highest standards for your comfort and enjoyment.We are looking forward to welcoming you again. All the best!The Management

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are saddened to hear that the room assignment did not fully meet your expectations, and we extend our sincerest apologies for any inconvenience this may have caused. Our aim is always to provide accommodations that not only meet but exceed our guests' wishes. Please rest assured that your feedback is invaluable and will be considered with great care.We are delighted, however, to learn that our beautiful property and the wonderful efforts of our staff contributed positively to your experience. Our team takes great pride in delivering exceptional service and creating a friendly and inviting atmosphere for all our guests.We hope to welcome you back. Best wishes,The Management

Dear Mr Emmanuel,Thank you very much for this kind review.We are thrilled to learn that the dining, pools, beach, and activities at Barceló Maya Palace - All Inclusive met your expectations and contributed to a memorable experience. It is particularly gratifying to hear that you found our staff exceptional and that our commitment to service excellence resonated with you.Your appreciation for the room cleanliness, condition of our hotel, and the amenities provided fills us with pride, as we strive to maintain the highest standards of hospitality. We are pleased that these aspects of your stay enhanced your overall enjoyment.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Faton,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that your experience was enhanced by the complimentary upgrade to our adults-only Riviera Maya hotel, and that you found the attentiveness of our staff to be a highlight of your stay. Your commendations for Norma, Marcos, Alejandro, Arturo, Melendy, Antonio, Cristian, Gilberto Losanos, Alexandar, Omar, Juan Velazquez, and Yaneth Garcia are greatly appreciated and have been shared with them as an encouragement to continue providing exceptional service.We note your ratings on room cleanliness, hotel condition, service, and room amenities. While these aspects did not detract from your overall positive experience, we take your feedback seriously as it aids in our continuous efforts to improve and ensure that all guests have a memorable stay. Our commitment to maintaining the high standards of Barceló Maya Palace - All Inclusive is unwavering, and we are always seeking ways to enhance every aspect of our resort.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Sir,Thank you for sharing your experience with us.We regret to hear about the aspects of our grounds and room service that did not meet your expectations. Rest assured that the vibrant greenery of our resort is typically maintained with the utmost care, and we apologize if there was any shortfall during your visit. Regarding the restocking of amenities, we strive for consistency and completeness to ensure our guests' utmost comfort, and we're saddened to learn of any oversight in this area.On the other hand, we are pleased to note your satisfaction with the cleanliness of our rooms and the quality of service provided by our team. Our staff is committed to delivering exceptional experiences, and your recognition of their efforts is greatly appreciated.We are looking forward to welcoming you again. All the best!The Management

Dear Sir,Thank you for sharing your experience with us.We regret to hear that you found the size of our property to be quite expansive, which required more walking than expected. Our resort is indeed designed to offer a variety of experiences across a wide area, and we provide a guest transport service to assist with navigating our grounds. We hope that this service was able to facilitate your movement around the resort.It is delightful to learn that you enjoyed the culinary offerings at our restaurants and the service at our bars. We take pride in our beachfront location and are pleased that you found the ocean water to be warm, enhancing your experience. Your compliments on the room cleanliness, the overall condition of our hotel, the service provided by our staff, and the amenities in your room are greatly appreciated.We are looking forward to welcoming you again. All the best!The Management

Dear Shannon,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are truly glad to hear that the serenity and upkeep of our resort contributed positively to your experience. Our culinary team will be delighted to know that the variety and quality of food met your expectations. It's equally rewarding to learn that our diligent staff made a notable impact on your stay.We regret to hear of your concerns regarding the dolphins. At Barceló Maya Palace - All Inclusive, we care deeply about all aspects of our guests' experience and the environment. We work with certified partners who are committed to the well-being of their animals and adhere to strict regulations to ensure their care.The Management

Dear Sir,Thank you very much for this kind review.We are overjoyed that the upgrade to our Adult Only section met your expectations and provided a memorable experience. Your commendation of our culinary offerings brings great pride to our dedicated culinary team, who strive to deliver a wide array of delectable options. It's also gratifying to know that the pool and beach facilities contributed positively to your stay, ensuring a relaxing and enjoyable environment.Your appreciation for the cleanliness of your room, the overall condition of our hotel, the service provided, and the amenities available is sincerely valued. We aim to maintain our property to the highest standards for our esteemed guests such as yourself.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Georgann,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

Dear Kara,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that our night time entertainment did not meet your expectations and appreciate your desire for more grilled meat options at our buffet. While we strive to provide a diverse range of entertainment and culinary choices, we understand there is always room for improvement.We are delighted to know that you found our property to be beautifully clean and the variety of pools to your liking. It is also wonderful to hear that you enjoyed delicious dining experiences at our a la carte restaurants, Tokyo and La Brasserie. Our all-inclusive resort takes pride in offering a wealth of amenities and dining options to please our guests, and your positive remarks validate our efforts.The Management

Dear Sir,Thank you for sharing your experience with us.We regret to hear that the absence of a snack bar at the pool area and the lack of hard alcohol options in the room did not meet your expectations. Our all-inclusive offering is designed to cater to a wide array of preferences, and we continuously evaluate our services to enhance our guests' experience.It pleases us to learn that the waterpark and slides brought joy to your children, and that you found our room cleanliness, hotel condition, service, and room amenities to your satisfaction. We strive to maintain the highest standards of comfort and hospitality, and it is rewarding to know these efforts resonate with our guests.We are looking forward to welcoming you again. All the best!The Management

Dear Mr Luis,Thank you for sharing your experience with us.We are truly glad to hear that you enjoyed the variety of pools, restaurants, and beach access at our resort. It is heartening to know that our well-maintained grounds and accommodations met your expectations, and that the friendliness and excellence of our staff contributed to a pleasant experience during your stay.While we are pleased that you found our food acceptable, we understand that there is always room for improvement. We take pride in offering a diverse range of dining options and strive to cater to a wide array of palates, ensuring that every meal is a delightful moment for our guests.We are looking forward to welcoming you again. All the best!The Management

Dear Madam,Thank you for the time taken to share your experience of staying with us.Rest assured, we take all feedback seriously and we are disheartened to learn about the miscommunication that led to unexpected charges upon your arrival. Our guests' satisfaction is paramount, and we strive to ensure transparent and accurate booking information. While we maintain a rigorous standard of excellence across our services, we deeply regret that your experience with the booking process did not meet these standards.We are heartened to know, however, that the condition of our hotel, the cleanliness of your room, the service provided by our team, and the room amenities met with your expectations. Our staff takes great pride in maintaining our property and ensuring that all guests have a comfortable and enjoyable stay.We hope to welcome you back. Best wishes,The Management

Dear Mr Vasilyevich,Thank you very much for this kind review.It's delightful to hear that the pristine condition of our beach and the family-friendly environment contributed to your memorable experience. Our dedicated housekeeping team strives to maintain impeccable cleanliness throughout the resort, so your acknowledgement is truly appreciated.Your recommendation is the highest compliment we can receive, and we're overjoyed that Barceló Maya Palace - All Inclusive left such a positive impression on you.We look forward to a return visit from you in the future.Best wishes,The Management

Querido señor, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Lamentamos profundamente que su última experiencia con nuestro curso de buceo no haya cumplido con sus expectativas y le ofrecemos nuestras más sinceras disculpas por cualquier inconveniente que haya podido experimentar. Nuestro objetivo es siempre brindar un servicio excepcional y lamentamos si esta ocasión no reflejó nuestros estándares habituales.Nos complace mucho saber que, aparte de este incidente, encontró nuestro personal amable y el servicio de calidad. Es gratificante saber que disfrutó del ambiente familiar que siempre nos esforzamos por ofrecer en Barceló Maya Palace - All Inclusive. Apreciamos sus amables comentarios y nos alegra que estas facetas de su estancia hayan sido positivas.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,La Gerencia.

Dear Mr Bruce,Thank you very much for this kind review.We regret to hear about the challenges you encountered with underwater rocks at our beachfront. We strive to maintain clear and safe access points and appreciate your suggestion for better marking of these areas. We are also looking into the impact of feeding wildlife, such as turtles, to ensure all interactions are healthy and sustainable.We are delighted to hear that you enjoyed the dining options, the beautiful views, and the high level of service provided by our team. Your comments affirm the hard work we put in every day to ensure our guests have a memorable experience. Moreover, the cleanliness of our rooms and the variety of food options are aspects that we pride ourselves on at Barceló Maya Palace - All Inclusive.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Sir,Thank you very much for this kind review.We regret that the room amenities did not completely meet your expectations. At Barceló Maya Palace, we strive to provide the highest quality in every aspect of our guests' stay.It's gratifying to learn that you loved our beautifully maintained property and the pristine beach, ideal for snorkeling. Your commendations regarding the diverse culinary offerings and the friendliness of our staff are much appreciated. We are also thrilled that the overall cleanliness and condition of our hotel contributed positively to your stay.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Mr Scott,Thank you very much for this kind review.It is truly rewarding to know that our dedication to maintaining impeccable room cleanliness and providing top-notch service has resonated with you. Our team takes great pride in the condition of our hotel and the array of amenities offered to enhance the comfort of our guests' stays. Your recognition of these details is immensely appreciated and confirms our commitment to excellence.We are delighted that you experienced the quality and hospitality that Barceló Maya Palace - All Inclusive is known for. It is our sincere hope that the memories created during your visit will bring you back to our beautiful location in the future.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to learn that Barceló Maya Palace - All Inclusive exceeded your expectations, setting a new benchmark for your holiday experiences. Our culinary team will be delighted to know that the offerings at our à la carte restaurants left a lasting impression, and we take pride in the exceptional service our staff provided. The beauty and accessibility of the beaches are indeed one of our most treasured highlights, and we are glad you took the time to explore and enjoy them.The spaciousness and cleanliness of our guestrooms are aspects we focus on meticulously, and your appreciation for these details, as well as the evening shows, is immensely gratifying. Our commitment to providing a diverse array of amenities is driven by our desire to ensure that each guest's stay is nothing short of spectacular.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Sir,Thank you for sharing your experience with us.We regret to hear that certain aspects of our accommodations did not meet your expectations, and we appreciate your candid feedback regarding the room decor. We strive to maintain a balance between the charm of our resort's design and modern comfort. Although our buffet variety did not entirely satisfy your palate, it pleases us to know that the Brazilian steak house was to your liking.It's wonderful to learn that the cleanliness of our rooms met your standards and that the multiple pool options brought joy to your children. We are also glad that the positive aspects of your stay have left a lasting impression on your family, so much so that your children are already looking forward to another visit. We understand the morning rush to reserve pool chairs can be a challenge, and we are continuously working on improving this experience for all our guests.We are looking forward to welcoming you again. All the best!The Management

Dear Sir,Thank you for sharing your experience with us.We are sorry to hear your thoughts on the pricing of the small shops within our resort. While we strive to offer a variety of options catering to the diverse preferences of our guests, we understand that value perception can vary. Please rest assured that we are committed to providing quality products that reflect the essence of the Barceló experience.We are overjoyed to learn that the friendliness of our staff and the pristine condition of our resort contributed positively to your experience. At Barceló Maya Palace - All Inclusive, our team takes great pride in maintaining the highest standards of cleanliness and guest service, ensuring that every stay is a memorable one.We are looking forward to welcoming you again. All the best!The Management

We regret to hear that the availability of shade did not meet your expectations. Our guests' comfort is of utmost importance, and we continuously work to ensure that our facilities cater to all preferences. We are pleased, however, to learn that the cleanliness of your room, the overall condition of our hotel, and the quality of service provided left a lasting, positive impression on you.The positive feedback regarding our room amenities is especially appreciated, as we strive to offer a comfortable and enjoyable experience for all our guests. It is heartening to know that these efforts have resonated with you. Thank you for choosing Barceló Maya Palace - All Inclusive, and we eagerly anticipate your nextThe Management

We are glad to hear that you found the size and comfort of our rooms to your satisfaction and that our resort paths provided you with an enjoyable walking experience.Regarding the beach, we are fortunate to be located on a beautiful stretch of the Caribbean, and while we strive to maintain the pristine condition of our beaches, the presence of natural elements like rocks is sometimes beyond our control. We hope this did not detract significantly from the overall enjoyment of our beachfront.It is heartening to learn that the variety and quality of our food and drinks met your expectations and contributed to a delightful stay. Our dedicated culinary team takes pride in offering an array of delicious options for our guests. Furthermore, we are pleased to know that the cleanliness of our rooms, the condition of our hotel, and the high level of service provided by our team all met your standards of excellence. Your recognition of our room amenities is also greatly appreciated. At Barceló Maya Palace - All Inclusive, we aim to deliver a superior guest experience, and your positive feedback is a testament to our efforts.The Management

Dear Madam,Thank you for the time taken to share your experience of staying with us.It's gratifying to learn that the upgrade to our exclusive Adults only section added a special touch to your stay, and we are thrilled that you found the cleanliness and condition of our hotel to be impeccable. Our team strives to provide exceptional service and it brings us joy to know that we succeeded during your visit. Additionally, we are pleased that the room amenities met your expectations, contributing to a comfortable and enjoyable experience.Your kind words are a testament to the dedication of our staff, and we are proud to have been able to offer you a memorable stay. Should your travels bring you back to the Riviera Maya, we look forward to welcoming you once more to our little slice of paradise.We hope to welcome you back. Best wishes,The Management

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that the room and amenities did not live up to the high standards we strive to maintain. Our aim is to provide well-maintained and comfortably appointed accommodations, and it seems we fell short in this instance.We're surprised to learn our service did not reflect the friendliness and efficiency we are known for, as our staff is committed to providing quality care. We are dedicated to ensuring a warm and friendly environment and are genuinely sorry if we missed the mark during your visit.We take pride in our resort's all-inclusive experience and are constantly working to enhance our facilities and guest services. We appreciate your comments and will certainly use them to foster improvement.We hope to welcome you back. Best wishes,

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.

Dear Catherine B,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

Querida Sra. Rojas,Muchas gracias por la reseña acerca de su experiencia en Barceló Maya Palace - All Inclusive y la inmejorable valoración que ha compartido.The Management

Dear Sir,Thank you very much for this kind review.It is truly gratifying to know that you found our resort well maintained and enjoyed the tranquility we strive to provide. Your recognition of the cleanliness of our rooms and the pristine condition of our hotel is much appreciated. Our team is dedicated to ensuring exceptional service, and your positive feedback reaffirms our commitment to excellence. We are also pleased to hear that our room amenities contributed to the comfort and enjoyment of your stay.Thank you for choosing Barceló Maya Palace - All Inclusive, and we look forward to the pleasure of welcoming you back for another memorable experience.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Mr Morales,Thank you for sharing your experience with us.We regret to hear that your interactions with some of our reception and restaurant staff did not meet the high standards of hospitality we strive to maintain. We take pride in our staff's friendliness and service quality, which are often highlighted by our guests, and we sincerely apologize if we fell short of these expectations during your stay.We are, however, delighted to note your satisfaction with the cleanliness of your room and the amenities provided. Our team is committed to ensuring that every guest enjoys a comfortable and well-appointed environment, and your positive remarks on these aspects are greatly appreciated.We are looking forward to welcoming you again. All the best!The Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that you found the cleanliness of your room to be impeccable and that the condition of our hotel met your expectations for a perfect stay. It is also rewarding to know that you were pleased with the level of service provided by our dedicated team and that the amenities in your room contributed to your overall comfort and satisfaction. At Barceló Maya Palace - All Inclusive, we strive to ensure that every guest has a memorable experience and it's heartening to see these efforts reflected in your visit.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Guest, Thank you for this great review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back soon. Kind regards,The Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It brings us immense joy to learn that our diverse culinary offerings, especially the French restaurant, left a lasting impression on your palate. Our dedicated team strives to maintain the highest standards of cleanliness and service, ensuring that our esteemed guests, like yourself, find both comfort and delight in every aspect of our resort. The praise for our well-groomed grounds and inviting beachfront is truly appreciated and serves as a testament to the dedication of our staff. We are particularly proud to hear your commendations on the room cleanliness, overall condition of our hotel, and the thoughtful amenities provided to enhance your stay. At Barceló Maya Palace - All Inclusive, we are committed to offering an unparalleled hospitality experience, and it is gratifying to know that we have achieved this with you. Your satisfaction is our greatest reward.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It is gratifying to know that the expansive nature of our beloved Barceló Maya Palace - All Inclusive contributed to the enjoyment of your stay. Our dedicated team takes immense pride in maintaining the highest standards of cleanliness and guest service, so your commendations are most welcomed and have been shared with all.We are particularly delighted that our culinary offerings, including the fresh seafood and the variety of dishes at our a-la-carte restaurants, left a lasting impression on your palate. Thank you for recognizing the serene ambiance that we strive to provide for a restful retreat. Your kind words are a testament to our commitment to excellence in hospitality.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It fills us with joy to learn that our palm-lined beach and spacious pools contributed to a memorable visit. We are also thrilled that our VIP package, included with your Expedia booking, added a touch of exclusivity to your experience. Our team takes great pride in maintaining impeccable room cleanliness and hotel conditions, and we are delighted that these aspects stood out to you. Furthermore, we are pleased that the service and room amenities met your expectations, ensuring a comfortable and enjoyable stay.Thank you for choosing our resort as your destination in the Riviera Maya, and we look forward to the opportunity to serve you again.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,The Management

Dear Ms. Escobedo,We'd like to thank you for this positive feedback about your stay in our hotel.It brings us immense pleasure to know that our team's friendliness and the high standards of service we strive to uphold contributed to your memorable experience. Ensuring the comfort of our guests is a top priority, and we're glad to hear that the cool respite of your room provided a welcome retreat from the tropical climate.Your commendations of the diversity and quality at our buffets and fine dining establishments have been shared with our culinary team, who take great pride in their craft. The tranquility of the adult pool is indeed a highlight for many of our guests, and we're thrilled it was a favorite part of your stay. Furthermore, we appreciate your recognition of the flexibility offered with our hotel registration, allowing guests to savor every moment at our resort from the minute they arrive.We continue to be inspired by feedback such as yours to create exceptional experiences that our guests cherish. The entire team at Barceló Maya Palace - All Inclusive eagerly awaits the opportunity to welcome you back to our slice of paradise.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that certain aspects of our water activities, such as the waterslides and go karts, did not meet your expectations and we appreciate your candid feedback on these experiences. Rest assured, guest experiences help us to continuously improve our services and offerings.However, we are thrilled to know that the cleanliness of our property, the ample space around the pool, and the spaciousness of our rooms contributed positively to your stay. It is also gratifying to learn that our check-in and check-out processes were seamless for you. Your kind words about our resort being a great place for families and the variety and freshness of our food offerings are much appreciated. We are delighted that you found our resort to be well-suited for family enjoyment and that making restaurant reservations was a smooth process for you.We hope to welcome you back. Best wishes,The Management