Sehr geehrter Gast, vielen Dank für das Feedback.Es tut uns leid zu hören, dass bestimmte Aspekte Ihres Aufenthaltes nicht Ihren Erwartungen entsprochen haben. Wir nehmen Ihre Anmerkungen zu den erforderlichen Renovierungsarbeiten sehr ernst, obwohl unser Hotel stets bemüht ist, die Einrichtungen kontinuierlich zu pflegen und zu verbessern. Die von Ihnen beschriebenen Sicherheitsbedenken sind für uns höchst ungewöhnlich, da die Sicherheit unserer Gäste eine unserer obersten Prioritäten ist. Wir bedauern zutiefst, dass Ihre Erfahrung mit unserem WLAN nicht zufriedenstellend war. Unser Ziel ist es, einen störungsfreien Service zu gewährleisten, und wir werden uns bemühen, die Verbindungsqualität zu optimieren.Es freut uns sehr zu hören, dass Sie die Freundlichkeit und Hilfsbereitschaft unseres Personals sowie die kulinarische Vielfalt und die Qualität unserer Restaurants wertschätzen. Unsere großzügig gestalteten Poolanlagen und der wunderschön angelegte Strandbereich sind in der Tat darauf ausgerichtet, unseren Gästen hervorragende Entspannungsmöglichkeiten zu bieten. Dass Sie Ihr Zimmer als geräumig und die Betten als bequem empfunden haben, bestärkt uns in unserem Bestreben, einen komfortablen und erholsamen Aufenthalt im Barceló Maya Colonial zu bieten.Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen!Barceló Maya Colonial, Management

Wir möchten uns bei Ihnen für die schöne Bewertung bedanken, die Sie nach Ihrem kürzlichen Besuch in unserem Hotel Barceló Maya Colonial abgegeben haben. Wir freuen uns zu lesen, dass wir Ihre Urlaubserwartungen erfüllen konnten und freuen uns, Sie bald wiederzusehen.

Dear Ms. Lynn,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to know that the cleanliness of our rooms, the condition of our hotel, and the level of service provided met your expectations and contributed to an enjoyable stay. Our team takes great pride in maintaining our facilities and ensuring that every guest receives the attentive and high-quality service they deserve.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Dear Madam,Thank you for taking the time to share your review.We are deeply saddened to learn of the discomfort experienced, and we regret any inconvenience this may have caused. We also take note of your concerns regarding the room allocation. Please rest assured, our team is dedicated to providing excellent service.However, we are thankful that you found the cleanliness of your room satisfactory. Our housekeeping team works diligently to ensure that our guests enjoy a clean and comfortable environment throughout their stay.Kind regards,Barceló Maya Colonial, Management

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Barceló Maya Colonial, Management

Dear Sir,Thank you very much for this kind review.We are delighted to hear that you found our rooms to be clean, and that the condition of our hotel and the amenities provided met your expectations. Our team works tirelessly to maintain our facilities to the highest standard and to ensure that our guests have a comfortable and enjoyable experience.It is always gratifying to receive positive feedback, and we are thrilled that these aspects contributed positively to your stay. At Barceló Maya Colonial - All Inclusive, we take great pride in offering a diverse range of amenities to enhance our guests' stays, and we're pleased that you appreciated these efforts.We look forward to a return visit from you in the future.Best wishes,Barceló Maya Colonial, Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled that the beauty and cleanliness of Barceló Maya Colonial - All Inclusive met your expectations and contributed to a memorable stay. Our dedicated team takes great pride in maintaining our facilities and ensuring that every guest feels welcomed and cherished during their visit. Your compliments about the hardworking staff, the ambiance of our lobby, and the pristine condition of your room are truly appreciated and serve as a testament to our commitment to excellence.It warms us to know that you would recommend Barceló Maya Colonial - All Inclusive to your friends and relatives. We are especially grateful for your intention to return, as there is no better reward than our guests' desire to relive their experiences with us.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Dear Sir,Thank you for sharing your experience with us.We regret to hear that our restaurant service did not meet your expectations. At Barceló Maya Colonial - All Inclusive, we take pride in our selection of dining options and strive to deliver impeccable service, so your experience is certainly not reflective of our high standards. We apologize if there was any delay or oversight in service at our restaurants.It is heartening to know you enjoyed the beautiful views and found our resort to be a good fit for family vacations. We're also glad to hear that the cleanliness and condition of our hotel, as well as the amenities provided in your room, contributed positively to your stay. Your comfort and satisfaction are paramount to us, and we are delighted that these aspects of our resort were up to your liking.We are looking forward to welcoming you again. All the best!Barceló Maya Colonial, Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It brings us immense pleasure to know that your third visit to Barceló Maya Colonial - All Inclusive met your expectations in every aspect, from our culinary offerings to the engaging activities available. Your commendations regarding the service provided by our dedicated team, the excellent condition of our hotel, and the quality of our room amenities are greatly appreciated and serve as a testament to our commitment to delivering exceptional experiences.We're particularly delighted that our commitment to maintaining high standards of cleanliness and condition throughout our accommodations contributed to your enjoyable stay. It's our honor to have guests like you return time and again, and to know that we continue to meet your expectations with each visit.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Dear Guest, Thank you for taking the time to review your stay.We are thrilled that you enjoyed our stunning beach and pool facilities, as well as the comfort of our beds. It is always rewarding to know when our guests can relax and enjoy the natural beauty of our location.We regret to hear that our culinary offerings did not meet your expectations. We take pride in providing a variety of dining options and strive to cater to all tastes, and we sincerely apologize if we fell short during your stay. Rest assured, we are dedicated to continuous improvement and your feedback is valuable in this endeavor.We hope to welcome you back. All the best.Barceló Maya Colonial, Management

Dear Mr Patrick,Thank you very much for this kind review.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to a return visit from you in the future.Best wishes,Barceló Maya Colonial, Management

Dear Ms. Reyes,We'd like to thank you for this positive feedback about your stay in our hotel.It is delightful to learn that your first visit to Mexico was made memorable by our resort's offerings and that you found a plethora of activities to indulge in without ever feeling the need to venture out. Our aim is always to provide a sanctuary where our guests can truly unwind and we're glad that we could deliver a relaxing and enjoyable experience for you. The culinary team will be overjoyed to know that the variety and quality of our food selections met your expectations, catering to both children and adults alike. We also take great pride in maintaining the highest standards of cleanliness and service, ensuring that our facilities and amenities contribute to an impeccable stay. Your kind words affirm the dedication of our staff to uphold the luxury experience that Barceló Maya Colonial - All Inclusive is known for.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It is heartening to know that our efforts in providing a variety of fresh food options and engaging activities for all ages have enriched your stay. We are particularly proud of our attentive staff, who strive to ensure that every guest experiences the warmth and hospitality we are known for.While we are pleased that you enjoyed many aspects of your stay, we take note of your sentiment regarding the room amenities. Rest assured, we continuously aim to provide comfortable and well-appointed accommodations to enhance our guests' experiences. Your commendation of our room cleanliness and overall hotel condition reflects our commitment to excellence. Thank you for recommending Barceló Maya Colonial - All Inclusive, and we are thrilled to hear that you consider us your go-to place in Mexico.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Estimada Sra. Escalante, Gracias por su reseña acerca de su experiencia en nuestro hotel.En el complejo están los autobuses rojos de dos pisos descapotados para el traslado dentro de nuestro amplio complejo. Entendemos que el tamaño del hotel puede parecer desafiante, pero nos esforzamos por asegurar que la belleza y diversidad de nuestras instalaciones sean accesibles y disfrutables para todos nuestros huéspedes.Apreciamos que haya reconocido la limpieza de nuestras habitaciones y las condiciones generales del hotel, aspectos que consideramos esenciales para una estancia placentera. Nos comprometemos a revisar los puntos que ha señalado sobre el servicio y las comodidades de la habitación para garantizar la satisfacción de nuestros huéspedes.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Barceló Maya Colonial, Management

Dear Mr Michael,Thank you very much for this kind review.It is a delight to know that our property's variety of offerings met your expectations and provided a memorable experience. We pride ourselves on creating an environment where our guests can find everything they desire within our resort for a truly enjoyable stay.Your commendations on our room amenities and the overall condition of our hotel are greatly appreciated. It's rewarding to hear that our dedication to maintaining a high standard of luxury and service is recognized by our esteemed guests like yourself.We look forward to a return visit from you in the future.Best wishes,Barceló Maya Colonial, Management

Estimado señor, Su excelente reseña nos alegra el día.Nos complace enormemente saber que su estancia en Barceló Maya Colonial - All Inclusive fue tan gratificante y que nuestro personal estuvo a la altura de sus expectativas.La limpieza y condiciones de nuestras habitaciones, así como la calidad de nuestro servicio y las comodidades ofrecidas, son aspectos que cuidamos con especial atención para brindar experiencias inolvidables. Su reconocimiento a estos detalles nos llena de orgullo y nos motiva a seguir trabajando con la misma dedicación para todos nuestros huéspedes.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Barceló Maya Colonial, Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It is heartening to learn that our team's friendliness contributed to the positive atmosphere during your visit and that our diverse culinary offerings met your expectations. We're also delighted to hear that you appreciated the pristine condition of our facilities and the range of amenities available in your room.Allow us to express our gratitude for highlighting the cleanliness and overall condition of Barceló Maya Colonial - All Inclusive. Your kind words serve as a wonderful testament to the dedication of our staff in providing exceptional service and experiences to our guests. We are proud to have been able to create such a memorable stay for you and look forward to continuing this tradition of excellence during your next visit.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Dear Sir,Thank you very much for this kind review.Your commendation of our food offerings and entertainment is greatly appreciated, as our team strives to provide exceptional culinary experiences and engaging activities for our guests. We are delighted to know that our staff's dedication to service excellence played a key role in enhancing your stay with us. Furthermore, it is gratifying to hear that you found our room amenities to your satisfaction, contributing to a comfortable and enjoyable visit at Barceló Maya Colonial - All Inclusive.Thank you once again for choosing us for your vacation. Your eagerness to return is the highest compliment we could receive, and we can't wait to welcome you back to the beautiful Riviera Maya.We look forward to a return visit from you in the future.Best wishes,Barceló Maya Colonial, Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.Your kind words regarding the cleanliness of our rooms, the impeccable condition of our facilities, the attentive service provided by our staff, and the quality of our room amenities truly warm our hearts. It is gratifying to know that our dedication to maintaining a high standard of hospitality is appreciated by our valued guests like yourself. We are continuously striving to provide exceptional experiences and it's always encouraging to receive such positive feedback.Thank you once again for choosing Barceló Maya Colonial - All Inclusive for your vacation. Your repeated visits are the highest compliment we could receive, and we're thrilled to have exceeded your expectations once more.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Dear Guest, Thank you for taking the time to review your stay.We regret to hear that your interactions with our reception team did not meet your expectations, and we extend our sincere apologies for any inconvenience caused during your transportation arrangements. It brings us joy to know you enjoyed the beauty of our beach, the cleanliness of our pools, and the diligent efforts of our housekeeping team to ensure a comfortable stay. We also take pride in the commendable service provided by our buffet staff and are thrilled to note their positive impact on your breakfast experience. At Barceló Maya Colonial - All Inclusive, we strive to create memorable moments for our guests, and we are heartened to know that these aspects of your visit were delightful.We hope to welcome you back. All the best.Barceló Maya Colonial, Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It is wonderful to know that you found our property beautiful and our grounds stunning, reflecting the natural charm of our resort. We are also delighted that the kindness of our staff made a positive impression on you. Your recognition of the overall condition of our hotel and the quality of service is greatly valued, as we continuously work to create memorable experiences for our valued guests like yourself.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It fills us with pride to know that you found great value during your time with us and that the impeccable cleanliness of our rooms, the pristine condition of our hotel, and our attentive service significantly contributed to your experience. Your positive remarks are a testament to our team's dedication to excellence, and we are thrilled to have met your expectations. Rest assured, we will continue to uphold the high standards that you so graciously appreciated.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Dear Mrs LisaWe'd like to thank you for this positive feedback about your stay in our hotel.It is heartwarming to know that our beautiful beach, diverse activities, and delicious culinary offerings contributed to making your family vacation truly special. The high standards we set for room cleanliness, hotel condition, service, and amenities are all intended to create an exceptional experience for our guests, and we are delighted that these aspects stood out to you.Our team at Barceló Maya Colonial - All Inclusive takes great pride in fostering memorable stays, and your acknowledgment serves as a wonderful testament to their dedication. We're so glad that these facets of our resort helped in curating an 'amazing' stay for you and your loved ones.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to know that our staff's attentive service contributed to your wonderful experience. It's gratifying to hear that the pristine condition of our grounds and the stunning views left a lasting impression on you. We are also pleased that the diverse culinary options met your expectations and added to the enjoyment of your stay.Your anticipation for a return visit is the highest compliment we could hope for, and we are truly grateful for your positive feedback. Rest assured that the exceptional experiences you enjoyed are the standard at Barceló Maya Colonial - All Inclusive.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management

Dear Salvatore, Thanks for your rating. Kind regards.

Estimado huésped,Muchas gracias por sus comentarios con respecto a su estancia en nuestro hotel.Lamentamos mucho escuchar que las opciones de entretenimiento y eventos no hayan cumplido con sus expectativas. No obstante, nos enorgullecemos de ofrecer una amplia gama de actividades y espectáculos nocturnos, por lo que sus comentarios son especialmente importantes para nosotros.Nos alegra sobremanera que la limpieza de la habitación y el servicio hayan sido de su agrado, así como que las comodidades de la habitación hayan contribuido positivamente a su estancia en Barceló Maya Colonial - All Inclusive. Continuaremos esforzándonos para brindar experiencias excepcionales a todos nuestros huéspedes.Esperamos tener la oportunidad de servirle de nuevo en el futuro. Reciba un cordial saludo,Barceló Maya Colonial, Management

Dear Mrs JillThank you for the time taken to share your experience of staying with us.The positive remarks regarding the cleanliness of our rooms, the grandeur of our pools, as well as our beautiful beach, fill us with pride. It is equally gratifying to know that our culinary offerings, including the variety at our a la carte restaurants . Our team strives to provide a well-organized and accessible environment for all our guests, and we are pleased that the transportation within the resort added to the comfort of your stay. Your kind words are a testament to the dedicated efforts of our staff to create memorable experiences.We hope to welcome you back. Best wishes,Barceló Maya Colonial, Management

Dear Mr RemusThank you very much for this review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Barceló Maya Colonial, Management

Dear Hannah, Thanks for your rating. Kind regards.

Dear Leonore, Thanks for your rating. Kind regards.

Dear Cristina, Thanks for your rating. Kind regards.

Dear Mr Thomas,Thank you for sharing your experience with us.We regret to hear that our food offerings did not meet your expectations. Our culinary team strives to provide a wide variety of quality options to cater to all our guests' tastes, and we apologize if we fell short in this regard.It is disheartening to learn about your experience with the room's ambiance and comfort. Please rest assured that we have a dedicated housekeeping team committed to ensuring our rooms meet the highest standards of cleanliness and freshness, and we apologize if your room's condition was not reflective of these efforts. As for the beds, we aim to provide a restful sleep experience with our superior room categories, which include high-quality bedding.On a brighter note, we are thrilled you enjoyed our beautiful beaches, ideal for swimming and snorkeling, and our variety of pools that offer a refreshing retreat without feeling overcrowded. It is also heartening to know that our staff's dedication made a positive impact on your stay. Their commitment to service is something we are incredibly proud of.We are looking forward to welcoming you again. All the best!Barceló Maya Colonial, Management