Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
107 von insgesamt 149 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
107
13 von insgesamt 149 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
13
13 von insgesamt 149 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
13
9 von insgesamt 149 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
9
7 von insgesamt 149 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
7
9,6/10
Sauberkeit
9,2/10
Personal & Service
9,2/10
Ausstattung
9,6/10
Zustand der Unterkunft
9,6/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Ge-Ann
Mit einer Gruppe gereist
22. Mai 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
This was a beautiful property and would definitely visit again.
Ge-Ann
Aufenthalt von 3 Nächten im Mai 2024
10/10 – Hervorragend
Valeria
Mit einer Gruppe gereist
11. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing
Valeria
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Office Manager am 14. Mai 2024
Dear Valeria. Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel Alcántara
2/10 – Ungenügend
DANIEL
5. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
DANIEL
Aufenthalt von 5 Nächten im April 2024
Antwort von Front Office Manager am 14. Mai 2024
Dear Daniel. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
10/10 – Hervorragend
Luelvy
Mit der Familie gereist
21. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente!
Luelvy
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Office Manager am 14. Mai 2024
Querido Luelvy.Estamos sinceramente agradecidos por su comentarios positivo. Es maravilloso saber que superamos sus expectativas. ¡Gracias por elegirnos y estamos ansiosos por darle la bienvenida nuevamente para otra estadía excepcional!Atentamente,Itzel AlcántaraGERENTE DE RECEPCION
10/10 – Hervorragend
Erika Monique
Mit der Familie gereist
9. Apr. 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
This was one of the best properties I’ve been stayed at. Everything from arrival to checkout was perfect! They have the best staff who works to ensure that your needs are met. I will be returning!’ and I highly recommend this resort if you are looking for relaxation and peace.
Erika Monique
Aufenthalt von 4 Nächten im März 2024
Antwort von Front Office Manager am 14. Mai 2024
Dear Erika. Your glowing review has made our day! We're thrilled to know that we were able to meet and even surpass your expectations during your stay. Providing a seamless and enjoyable experience for our guests is what we strive for, and your feedback affirms our efforts.We look forward to the pleasure of hosting you again soon for another outstanding stayRegards, Itzel AlcántaraFRONT OFFICE MANAGER
8/10 – Gut
Onica
Mit einer Gruppe gereist
8. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The service at this hotel was impeccable. Beach was nice. A great hotel to relax. The food at the Mediterranean restaurant was the best meal we had in Tulum. Request Casa 3, it’s closer to the lobby and pool. The only thing we didn’t like was how far away the hotel was from where the action is, Tulum hotel district, about 30-45 minutes drive.
Onica
Aufenthalt von 3 Nächten im März 2024
Antwort von Front Office Manager am 14. Mai 2024
Dear Onica. We are sincerely grateful for your positive feedback. It's wonderful to hear that we exceeded your expectations. Our team works hard to ensure every guest has a fantastic experience, and your kind words inspire us to continue our commitment to excellence. Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
10/10 – Hervorragend
Tomasz, Houston
7. Apr. 2024
Tomasz
Aufenthalt von 7 Nächten im März 2024
Antwort von Front Office Manager am 14. Mai 2024
Dear Tomasz. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
10/10 – Hervorragend
sergio
Mit der Familie gereist
31. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gran servicio, costo de la comida muy elevado
sergio
Aufenthalt von 4 Nächten im März 2024
Antwort von Front Office Manager am 14. Mai 2024
Querido Sergio. Estamos sinceramente agradecidos por sus comentarios positivos. Nuestro equipo trabaja arduamente para garantizar que cada huésped tenga una experiencia fantástica y sus amables palabras nos inspiran a continuar con nuestro compromiso con la excelencia.Muchas gracias, Itzel AlcántaraGERENTE DE RECEPCION
8/10 – Gut
Jorge Gandarela
Mit der Familie gereist
30. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gracias
Jorge Gandarela
Aufenthalt von 3 Nächten im März 2024
10/10 – Hervorragend
Carrine
Mit der Familie gereist
28. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Meticulously maintained, aesthetically gorgeous, and the best staff ever- the anticipated needs and wants and we were so impressed. Would highly recommend to families or couples
Carrine
Aufenthalt von 6 Nächten im März 2024
Antwort von Front Office Manager am 3. Apr. 2024
Dear Carrine. Thank you so much for taking the time to share your positive experience with us on! We are delighted to hear that you enjoyed your stay. Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Conrad Tulum Riviera Maya.
6/10 – Okay
Kimmerly
Mit der Familie gereist
16. März 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The property was pristine. But my first night there I had an allergic reaction. My face was swollen due to my room not being deep cleaned. It was to the point where the hotel manager had to call the doctor on call and I was given a perscription for an antihistamine to contain my face swelling. To make things worse. We ate at one of the outdoor resturants and at the bottom of my ketchup there was a piece of hair. The resturant manager had to be called to assist.
Other, than that the staff was friendly and the hotel was beautiful. We were unable to use the pool outside our room as it had a small frog in it, my kids had a pet the whole time there.
Kimmerly
Aufenthalt von 3 Nächten im März 2024
10/10 – Hervorragend
Amy
6. März 2024
Amy
Aufenthalt von 4 Nächten im März 2024
Antwort von Front Office Manager am 3. Apr. 2024
Dear Amy.We're thrilled that you had such a positive experience with us. We'll share your compliments with. Thank you for acknowledging their excellent service! Providing a seamless and enjoyable experience for our guests is what we strive for.Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Conrad Tulum Team
10/10 – Hervorragend
TAKESHI
Mit Haustieren gereist
4. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
建物トイレ、全て綺麗で満足でした
TAKESHI
Aufenthalt von 2 Nächten im März 2024
10/10 – Hervorragend
Amel
27. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amel
Aufenthalt von 8 Nächten im Februar 2024
Antwort von Front Office Manager am 19. März 2024
Dear Amel: We're thrilled that you had such a positive experience with us. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.Conrad Tulum Team
10/10 – Hervorragend
James Leslie
23. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
James Leslie
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Front Office Manager am 19. März 2024
Dear James Leslie: We're thrilled that you had such a positive experience with us. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.
10/10 – Hervorragend
james
13. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
10/10
james
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Front Office Manager am 19. März 2024
Dear James: We're thrilled that you had such a positive experience with us. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.Conrad Tulum Team
10/10 – Hervorragend
Ingrid
29. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Ingrid
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Office Manager am 11. Feb. 2024
Dear Ingrid. We're thrilled to hear you had a fantastic experience with us. We hope to welcome you back soon!Sincerely,Conrad Tulum Team
10/10 – Hervorragend
Juan
28. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Juan
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Front Office Manager am 11. Feb. 2024
Dear Juan. We're delighted you had a wonderful time. If there's anything specific you loved about your visit, we'd love to hear more. See you on your next adventure!Regards, Conrad Tulum Team
10/10 – Hervorragend
Adina
Mit dem Partner gereist
27. Jan. 2024
Gut: Ausstattung
Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!
Adina
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Front Office Manager am 11. Feb. 2024
Dear Adina.Your generous review warms our hearts! Knowing that we could contribute to making your stay special is truly gratifying. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.Best regards, Conrad Tulum Team.
10/10 – Hervorragend
Thomas, Ridgewood
Mit dem Partner gereist
24. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is AMAZING!
The staff is KIND, HELPFUL, FRIENDLY, ACCOMIDATING.
The food is out of this world!
Be prepared to spend money If you want to enjoy the luxaries to the fullest extent!
Thomas
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Front Office Manager am 11. Feb. 2024
Dear Thomas.We are sincerely grateful for your positive feedback. It's wonderful to hear that we exceeded your expectations. Our team works hard to ensure every guest has a fantastic experience, and your kind words inspire us to continue our commitment to excellence. Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Best regards,Conrad Tulum Team
10/10 – Hervorragend
Mina
24. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Mina
Antwort von Front Office Manager am 11. Feb. 2024
Dear Mina.We're delighted you had a wonderful time. If there's anything specific you loved about your visit, we'd love to hear more. See you on your next adventure!Regards, Conrad Tulum Team
6/10 – Okay
ALFREDO
17. Jan. 2024
ALFREDO
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Front Office Manager am 11. Feb. 2024
Dear Alfredo. We appreciate your honest feedback. If there's anything we could improve upon, please let us know. We value your perspective and hope to have the opportunity to provide an even better experience next time.Best regards,Conrad Tulum Team
10/10 – Hervorragend
Rosy, TORREON
Mit der Familie gereist
4. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
TODO TODO EL HOTEL HERMOSO, EL PERSONAL EXCELENTE, TODOS SIN EXCEPCIÓN SUPER AMABLES, ATENTOS Y SIEMPRE AYUDANDO EN TODO.
LA COMBINACION PERFECTA HOTEL INCREIBLE, PLAYAS HERMOSAS PERSONAL SUPER AMABLE Y COMIDA DELICIOSA.
Rosy
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Front Office Manager am 11. Feb. 2024
Estimada Rosy. ¡Muchas gracias por tu fantástica reseña! Nos llena de alegría saber que tu experiencia fue maravillosa. Tus amables palabras significan mucho para nuestro equipo. ¡Esperamos recibirte de nuevo pronto!Sinceramente,Conrad Tulum Team
6/10 – Okay
Rene
2. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rene
2/10 – Ungenügend
anna
Mit der Familie gereist
28. Dez. 2023
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Extremely expensive for what they offer. Definitely not an upscale hotel. Spent tow nights to on a mildewy mattress, closet light would not turn off and our bed faced the closet. Not once did they clean our room even after requesting specifically that they please make our room and provide fresh towels. Very average beach and terrible food. Definitely not worth the cost.
anna
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Office Manager am 11. Feb. 2024
Dear Anna. We appreciate your feedback and are sorry to hear about any issues you encountered. Your input is invaluable, and we'll use it to improve our services. We hope to have another chance to exceed your expectations in the future.Best regards, Conrad Tulum Team
10/10 – Hervorragend
John
27. Dez. 2023
John
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Front Office Manager am 11. Feb. 2024
Dear John. We genuinely appreciate your kind words and the fantastic review you've left for us. It brings us immense joy to learn that your stay was pleasant and memorable. Our dedicated team strives to create a welcoming atmosphere, and your feedback motivates us to continue delivering outstanding hospitality. We can't wait to have you as our guest again soon!Regards, Conrad Tulum Team
10/10 – Hervorragend
Christina Bernheim
18. Dez. 2023
Christina Bernheim
Aufenthalt von 5 Nächten im November 2023
Antwort von Front Office Manager am 11. Feb. 2024
Dear Ms. Bernheim. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.See you on your next adventure!Regards, Conrad Tulum Team
6/10 – Okay
Justin
13. Dez. 2023
Gut: Sauberkeit und Zustand der Unterkunft
Justin
Aufenthalt von 10 Nächten im Dezember 2023
10/10 – Hervorragend
Katherine
27. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Katherine
Antwort von FOM am 30. Nov. 2023
Dear Katherine. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you. We are looking forward to welcoming you again!Regards, Conrad Tulum Riviera Maya Team.
10/10 – Hervorragend
Fakhteh
Mit dem Partner gereist
27. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The nicest hotel in Tulum
Fakhteh
Aufenthalt von 3 Nächten im November 2023
Antwort von FOM am 30. Nov. 2023
Dear Fakteh. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you. We are looking forward to welcoming you again!Regards, Conrad Tulum Riviera Maya Team.
10/10 – Hervorragend
Monica Sandy
Mit dem Partner gereist
26. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was spectacular! Had a great private beach that you’re able to see fish and even stingrays! But best of all all the employees there made us feel very welcome and were super nice and helpful throughout the whole stay. I would definitely recommend going there and we had an amazing anniversary celebration
Monica Sandy
Aufenthalt von 6 Nächten im November 2023
Antwort von FOM am 30. Nov. 2023
Dear Monica. Thank you! We are truly grateful for your compliments. As you discovered, our entire Conrad Tulum Riviera Maya team takes great pride in ensuring each guest is enjoying a spectacular experience. At the core of our service philosophy is providing trusted and authentic responses to our guests’ needs. it is our greatest pleasure to see that your expectations were exceeded, and we sincerely hope that you will soon have the opportunity to return to us.Kind regards,Conrad Tulum Riviera Maya Team
10/10 – Hervorragend
Isabel
17. Nov. 2023
It’s a beautiful place, very quite safe, and very clean. Excellent customer service, their employees well manners and very professional. I will come back again.
Isabel
Aufenthalt von 3 Nächten im November 2023
Antwort von FOM am 19. Nov. 2023
Dear Isabel. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you.We are looking forward to welcoming you again!Conrad Tulum Team.
10/10 – Hervorragend
Albert
14. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Albert
Aufenthalt von 8 Nächten im November 2023
Antwort von FOM am 19. Nov. 2023
Dear Albert. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you.We are looking forward to welcoming you again!Conrad Tulum Team
10/10 – Hervorragend
RADHA
9. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
RADHA
Aufenthalt von 3 Nächten im November 2023
Antwort von FOM am 19. Nov. 2023
Dear Radha. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you.We are looking forward to welcoming you again!Conrad Tulum Team
10/10 – Hervorragend
Mina
6. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful
Mina
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von FOM am 7. Nov. 2023
Dear Mina. Thank you very much for your comment, we hope to have you with us again and continue creating emotional moments that will remain in your memory.Best regards, Conrad Tulum Riviera Maya
10/10 – Hervorragend
Dangill
Mit der Familie und kleinen Kindern gereist
23. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is amazing. I could stay here forever. Sofia at the front desk made our stay comfortable and memorable. She truly made out vacation awesome
Dangill
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von FOM am 25. Okt. 2023
Dear Dangil. Thank you! We are truly grateful for your compliments. As you discovered, our entire Conrad Tulum Riviera Maya team takes great pride in ensuring each guest is enjoying a spectacular experience. At the core of our service philosophy is providing trusted and authentic responses to our guests’ needs. it is our greatest pleasure to see that your expectations were exceeded, and we sincerely hope that you will soon have the opportunity to return to us.Kind regards, Conrad Tulum Riviera Maya
10/10 – Hervorragend
Luz
Mit der Familie gereist
18. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is great, the service and the food especially ,we will definitely come back
Luz
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von FOM am 25. Okt. 2023
Dear Luz. Thank you for your review. It was a pleasure to read that you enjoyed your visit and that you were impressed with our impeccable hotel. Enjoying the charm of our resort with so many well-thought-out amenities is a real treat! Whether it’s the world-class hospitality delivered by our enthusiastic team, the breathtaking scenery, or divine culinary options—we are thrilled that all aspects of the hotel make for a magnificent holiday experience.We will very much look forward to seeing you again sometime soon.Regards, Conrad Tulum Riviera Maya.
10/10 – Hervorragend
Mehmet Yasar, JERSEY CITY
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
17. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is an amazing hotel. Very clean. Pools are awesome. Water is the most beautiful water one can possibly find. If you want peace and quiet, this is the place. Live sweet music in the evenings. Great restaurant selection with great food. We are definitely going back.
Mehmet Yasar
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von FOM am 25. Okt. 2023
Dear Mr. Yasar.It is wonderful to know that every detail of your stay was beautifully orchestrated. It is our aim to provide our valued guests with enjoyable and memorable experiences. We are delighted to know that you were impressed with every moment of your stay with us - our convenient location, impressive pools, and stunning beachfront views. It is our greatest pleasure to see that your expectations were exceeded, and we sincerely hope that you will soon have the opportunity to return to us.Best regards, Conrad Tulum Riviera Maya
4/10 – Schlecht
Steven
14. Okt. 2023
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Steven
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von FOM am 1. Nov. 2023
Dear Mr. Steven. Allow us to offer you an apology for any inconvenience during your stay and we hope you give us one more opportunity to show you the service that characterizes Conrad Tulum Riviera Maya.Best regards, Front Office Manager
4/10 – Schlecht
Miguel, El Paso
Mit der Familie gereist
13. Okt. 2023
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
its not what you expect from a Conrad hotel
Miguel
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von FOM am 25. Okt. 2023
Dear Miguel. A visit to Conrad Tulum Riviera Maya should leave you with a feeling of relaxation thanks to the luxurious atmosphere, the unparalleled views, the normally incomparable service, and meticulous attention to detail. As such, I’m sincerely sorry as well as surprised about the experience described in your review.We hope that your experience on this particular visit will not hinder you from visiting us again, allowing us the opportunity to rectify your impression in the near future.Warmest regards,Conrad Tulum Riviera Maya Team
10/10 – Hervorragend
Dharmesh
Mit der Familie gereist
24. Sept. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff & service, especially at the Ultramar bar!
Thanks so much to the amazing hotel staff for a memorable stay!
Dharmesh
Aufenthalt von 6 Nächten im August 2023
Antwort von Monserrat Gomez Guest Experience Manager am 11. Okt. 2023
Dear valuable guestThank you very much for your comment, we hope to have you with us again and continue creating emotional moments that will remain in your memory.Monserrat GomezGuest Experience Manager
10/10 – Hervorragend
Jorge, miami
Mit der Familie und kleinen Kindern gereist
10. Sept. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property , amazing staff, but food and drinks are really expensive
Jorge
Aufenthalt von 4 Nächten im August 2023
Antwort von Monserrat Gomez Guest Experience Manager am 11. Okt. 2023
Dear valuable guestThank you very much for your comment, we hope to have you with us again and continue creating emotional moments that will remain in your memory.Monserrat GomezGuest Experience Manager
10/10 – Hervorragend
Iris
Mit der Familie gereist
6. Sept. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Todos nos encantó, súper bonito, limpio, la atención súper excelente todas las personas súper amables
Iris
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Monserrat Gomez Guest Experience Manager am 11. Okt. 2023
Estimado huésped, ¡Muchas gracias por puntuarnos!¡Esperamos recibirlo pronto en nuestro santuario de Maravillas!Monserrat GomezGuest Experience Manager
10/10 – Hervorragend
Evgeny
6. Sept. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything is perfect!
Evgeny
Aufenthalt von 5 Nächten im August 2023
Antwort von FOM am 25. Okt. 2023
Dear Evgeny. We are truly humbled. Thank you for your review following your recent visit to our Conrad Tulum Riviera Maya.Extraordinary experiences should begin from the moment you arrive to the moment you depart, and we are happy to hear you encountered this. We look forward to welcoming you soon!Regards, Conrad Tulum Riviera Maya
10/10 – Hervorragend
Maria de jesus Salomon
Mit dem Partner gereist
4. Sept. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Un hotel espectacular, la comida exquisita, las instalaciones preciosas. Lo único que no me gusto es el traslado a las diferentes areas, ofrecen bicicletas pero no te infoman el proceso para obter una, si bien acudian de inmediato los carritos. Pero hubiera sido un gran experiencia. Pronto volveremos.
Maria de jesus Salomon
Aufenthalt von 2 Nächten im Juli 2023
Antwort von FOM am 25. Okt. 2023
Estimada Sra. Salomon. Nos alegra mucho saber que disfrutó de su estancia en nuestra hermosa propiedad. Tomamos nota de los aspectos que comenta en referencia a la transportación interna pues esto nos permite mejorar.Valoramos mucho sus comentarios y nos servirán de feedback para, de forma interna, mejorar aún más nuestro servicio de cara al futuro.Esperamos tener la oportunidad de servirle en futuras ocasiones.Saludos, Conrad Tulum Riviera Maya
10/10 – Hervorragend
Jorey
29. Aug. 2023
Gut: Sauberkeit und Zustand der Unterkunft
Loved the property! Gorgeous. Very expensive to leave resort in taxis so I would recommend a car if you’re trying to save money and eat in the city. Great experience overall. Seaweed in august was a big downfall but still great experience.
Jorey
Aufenthalt von 3 Nächten im August 2023
Antwort von FOM am 25. Okt. 2023
Dear Jorey. Our mission is to turn moments into memories, and it is always nice to hear when we have been successful. We love to hear from guests what they enjoy most about their stay with us, and you have neatly summed it up. Your passion for the resort is evident!We hope to see you again very soon.Warmest regards,Conrad Tulum Riviera Maya.
10/10 – Hervorragend
liza
Mit dem Partner gereist
28. Aug. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is one year old. The staff is exceptional and the hotel is beautiful, serene and quiet. It's excellent if you are looking for relaxation and recharging.
The hotel staff service is on another level.
We have travelled extensively and this by far is one of the best hotels we have stayed at.
liza
Aufenthalt von 6 Nächten im August 2023
Antwort von FOM am 21. Okt. 2023
Dear Liza,Thank you so much for choosing Conrad Tulum Riviera Maya for your recent visit to Tulum. Certainly, this is the perfect place to disconnect and enjoy of a spectacular scenery, nothing makes us happier than creating memorable experiences.We can’t wait to welcome you again for your next vacation!Conrad Tulum Riviera Maya Team
8/10 – Gut
Jessica
27. Aug. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jessica
Aufenthalt von 7 Nächten im August 2023
10/10 – Hervorragend
Frey Rogelio
24. Aug. 2023
Frey Rogelio
Aufenthalt von 1 Nacht im August 2023
Antwort von FOM am 21. Okt. 2023
Dear guest,We're delighted to read your fantastic experience to detail at Conrad Tulum Riviera Maya! Certainly, this is the perfect place to disconnect and enjoy of a spectacular scenery, exquisite food and an exceptional service. Nothing makes us happier than creating memorable experiences.We can’t wait to welcome you again for your next vacation!Conrad Tulum Riviera Maya
10/10 – Hervorragend
Lyshell
Mit dem Partner gereist
21. Aug. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The stay was amazing, staff was great. Breakfast was a bit pricey so you would need to budget for that if you stay more than 2 nights. There is no fridge or microwave so you’re forced to order room service or go to one of their restaurants.