Außenpool, Sonnenschirme
Verfügbarkeit prüfen

Bewertungen von Samba Vallarta - All Inclusive

3.5 out of 5
Samba Vallarta - All Inclusive
Av. Costera y Playa S/N, Nuevo Vallarta, NAY

Bewertungen

7,6

Gut

258 von insgesamt 883 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
317 von insgesamt 883 Gästebewertungen haben eine Bewertung von 8 - Gut" "
172 von insgesamt 883 Gästebewertungen haben eine Bewertung von 6 - Okay" "
83 von insgesamt 883 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
53 von insgesamt 883 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,8/10

Personal & Service

7,6/10

Ausstattung

7,2/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Hans

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Nur für Strandurlaub geeignet
Strand sehr gut, Pool geht so, Zwei Shows in einer Woche waren gut, die anderen eher schwach. Zu weit vom Ortskern entfernt
Aufenthalt von 7 Nächten im Februar 2019
Antwort von Front Desk Manager am 26. Feb. 2019
Good evening dear Hans, Thank your valued comments. They help us better ourselves and to offer a better service to our future guests. We hope we see you again in the near future and give us a chance to make an unforgetable experience for you and your family. See you soon. Best regards,

8/10 – Gut

Daniel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Los meseros y camareras son muy amables, de la habitación, las llaves de la regadera están aparentemente dañadas, no cierran bien, al llegar, huele a humedad como si estuviese sucio, el elevador tiene aspecto viejo y da la impresión que se dañará
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Maria Eugenia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy buenos restaurantes
Aufenthalt von 4 Nächten im Februar 2024

10/10 – Hervorragend

Kassandra

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Todo
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Brandon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Una lugar, que aunque sea pequeño... es muy agradable la estadía. Excelente comida de los restaurantes, tanto como el buffet y los restaurantes especiales.
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Uriel

Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Monica R

Mit der Familie gereist
They tried to give me a double bed room when I paid for a King room and the AC leaked the third day, phone kept ringing in the room. I’d recommend hiring a translator.
Aufenthalt von 8 Nächten im April 2024

10/10 – Hervorragend

Cynthia Yvonne

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
All the staff are so wonderful, year after year. Special thanks to Salvador for always making us feel at home and part of the family. This was my 5th stay (2nd for 2024), and I can’t wait to return.
Aufenthalt von 6 Nächten im April 2024
Antwort von Alan Esparza am 2. Mai 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

10/10 – Hervorragend

Juan Carlos

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente lugar muy agradable y familiar buena atención y mucha variedad de comida excelente comida y servicio.
Aufenthalt von 4 Nächten im April 2024
Antwort von Alan Esparza am 2. Mai 2024
Muchas gracias por haber dedicado su valioso tiempo en compartir sus comentarios respecto a su experiencia durante su pasada estancia en Samba Vallarta. Nos da un gusto enorme que haya sido placentera. Agradecemos sus apreciaciones sobre nuestras instalaciones, la amabilidad y servicio ofrecido por nuestro personal. Con mucho gusto nos ponemos a sus órdenes y así nos contacte directamente para sus futuras visitas.

8/10 – Gut

Derrick

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Building is very outdated
Aufenthalt von 6 Nächten im April 2024
Antwort von alan esparza am 15. Apr. 2024
Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services. We appreciate the comments that allow us to see our areas of opportunity to work on them and improve day by day, always seeking the satisfaction of our distinguished guests.Our facilities are under constant maintenance so they can be functional and comfortable for our guests. We are happy to be at your service so that you can contact us directly to provide you with the excellent service that you deserve.

8/10 – Gut

Guillermo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es un excelente hotel para familias
Aufenthalt von 4 Nächten im April 2024
Antwort von alan esparza am 15. Apr. 2024
Thank you very much for visiting us again, it gives us great pleasure to know that your stay was pleasant. We greatly appreciate the good comments you refer to and we are pleased to see that you perceive the improvements and changes we have made for the better comfort and tastes of our customers. We also appreciate every comment that helps us improve.We are at your service to host you again soon, it will be a pleasure!

2/10 – Ungenügend

Amanda

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property looked as if it was once well kept but that is not the case anymore. The pictures on the website are deceiving and make the pool amd kids park look bigger than they actually are. The first meal(dinner) was clearly the food recycled from lunch. This was confirmed when many of the same dishes were served at breakfast the next morning. As a result of this my wofe got food poisoning and was ill for two days. When I went to get water for her I was informed that bottles of water were not included with the "all-inclusive" and I was forced to pay for water for my sick wife. We decided to move to a better resort after less than 24 hours. At no point in dealing with the staff was I asked why we were leaving or offered anything resembling an apology. The resort refused any sort of refund despite the fact that we were there for less than 24 hours of a seven night stay. Needless to say do not go to this resort. It is over priced for the terrible quality.
Aufenthalt von 7 Nächten im März 2024
Antwort von alan esparza am 15. Apr. 2024
We greatly appreciate that you have taken your valuable time to share your experience and we are especially grateful that you provided us with more detail regarding your experience with us through your comments. Thanks to these comments we can identify our areas of opportunity to continue improving every day and achieve the satisfaction of our distinguished guests. It is a motivation for all our associates to know their appreciation of the service provided by them. Every day we strive to provide the best possible service and we apologize for not having offered you the level of quality service that you expected in various aspects of your stay. We hope you will give us the opportunity to host you again and offer you the best service.

8/10 – Gut

Isabela

Aufenthalt von 1 Nacht im März 2024
Antwort von Alan Esparza am 18. Apr. 2024
Muchas gracias por haber dedicado su valioso tiempo en compartir sus comentarios respecto a su experiencia durante su pasada estancia en Samba Vallarta. Nos da un gusto enorme que haya sido placentera. Agradecemos sus apreciaciones sobre nuestras instalaciones, la amabilidad y servicio ofrecido por nuestro personal. Con mucho gusto nos ponemos a sus órdenes y así nos contacte directamente para sus futuras visitas.

6/10 – Okay

Cynthia

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Older property, staff was decent. Very musty on arrival, but turned on A/C and got a bit better. Room very dated and taps all leaked - some things clearly not cleaned between guests. Lights in room left much to be desired. No balcony. Beds were comfortable. Overall it was ok, no great value for the $$ paid to stay but location was good and the grounds are beautiful. Pools good. Worked for what we needed. Def a 2 maybe 2.5 star.
Aufenthalt von 2 Nächten im März 2024
Antwort von Alan Esparza am 15. Apr. 2024
Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services. We appreciate the comments that allow us to see our areas of opportunity to work on them and improve day by day, always seeking the satisfaction of our distinguished guests.Our facilities are under constant maintenance so they can be functional and comfortable for our guests. We are happy to be at your service so that you can contact us directly to provide you with the excellent service that you deserve.

2/10 – Ungenügend

BERTHA, MORENO VALLYE

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The food es terrible
Aufenthalt von 3 Nächten im März 2024
Antwort von Alan Esparza am 22. März 2024
Thank you very much for sharing your comments about your stay at the Hotel Samba Vallarta. We appreciate both good and critical comments, this helps us identify our areas of opportunity and evaluate our performance seeking continuous improvement to provide you with the excellent service you deserve and guarantee your complete satisfaction.We hope to welcome you again in this your Samba Vallarta home.

4/10 – Schlecht

Giuseppe

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
It was very clean but needs a renovation badly No hit water taps wirn out cant turn off wster without a fight Staff were anazing and the food was good and they kept the place very clean everywhere
Aufenthalt von 3 Nächten im März 2024
Antwort von Alan Esparza am 20. März 2024
Thank you very much for having dedicated part of your valuable time to give your comments about your stay at this home, Samba Vallarta. These comments are very valuable for all our staff, they motivate us to continue offering the best services, as well as allow us to see our areas of opportunity and look for improvements to offer a better experience to our distinguished guests. We are happy to be at your service so that you can contact us directly to provide you with the excellent service that you deserve.

10/10 – Hervorragend

Nadia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Me gustó mucho es un lugar tranquilo y cómodo
Aufenthalt von 4 Nächten im März 2024
Antwort von Alan Esparza am 20. März 2024
Muchas gracias por haber dedicado su valioso tiempo en compartir sus comentarios respecto a su experiencia durante su pasada estancia en Samba Vallarta. Nos da un gusto enorme que haya sido placentera. Agradecemos sus apreciaciones sobre nuestras instalaciones, la amabilidad y servicio ofrecido por nuestro personal. Con mucho gusto nos ponemos a sus órdenes y así nos contacte directamente para sus futuras visitas.

10/10 – Hervorragend

Heather, bronx

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent property for my family of 5. The staff are above and beyond. Buffet is always serviceable. Love the pools and beach access.
Aufenthalt von 7 Nächten im März 2024
Antwort von Alan Esparza am 20. März 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

10/10 – Hervorragend

Jamie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Right on the beach! Great with the kids (9 and 8), very friendly Had a great time!
Aufenthalt von 7 Nächten im März 2024
Antwort von Alan Esparza am 20. März 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

10/10 – Hervorragend

Adrienne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What a wonderful experience!! The Staff is so friendly and accommodating! Property is immaculate! My family and I really enjoyed our stay!! Thank you!! We made the best memories!
Aufenthalt von 5 Nächten im März 2024
Antwort von Alan Esparza am 20. März 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

4/10 – Schlecht

Terry

Our problems began when we arrived at the front desk and learned that our Expedia reservation was not acceptable. The front desk staff were unhelpful and indifferent. Only when we called for the manager did anything get resolved. We found the room and the pool area to be good. The staff were excellent and friendly. The buffet however was bland overheated and overcooked. On one occasion at the food station near the pool our hamburger was raw and had to be returned. The second attempt was also undercooked. Both of us got sick during our stay while taking all precautions. It's hard to determine the cause. The activities at the pool were good and the evening entertainment was okay. Overall we would not recommend the Samba.
Aufenthalt von 8 Nächten im Januar 2024
Antwort von Alan Esparza am 20. März 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

10/10 – Hervorragend

Steven John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is great. Family friendly for children. Activities all day.
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Alan Esparza am 20. März 2024
Hello, thank you very much for your comments and thank you for your visit.

8/10 – Gut

EUGENE

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The property is over 40 years old so gardens and greenery is well established and beautiful. There are many different types of birds and also many iguana's on the grounds which I think are really cool. We have used this resort for many years because it is small, the staff is awesome and it is a quiet family oriented option. we love it.
Aufenthalt von 15 Nächten im Februar 2024
Antwort von Esmeralda Luna am 28. Feb. 2024
Dear Eugene:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, friendliness and service. We are happy to remain at your service for your future visits.

10/10 – Hervorragend

Katelynn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay. Older resort but kept nice and clean. Great place for families as it's a smaller resort and easy to get around.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Esmeralda Luna am 28. Feb. 2024
Dear Katelynn:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, friendliness and service. We are happy to remain at your service for your future visits.

10/10 – Hervorragend

Althea

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is fantastic for families with young kids. We have two kids ages 3 and 5 and the pool set up is perfect for kids of these ages (as well there are pools for older ages, I should mention). There is a shallow little kids pool and waterslide as well as a larger, slightly deeper pool and waterslide set up for the older kids. The Kids Club was also excellent with fun crafts and activities for the kids to do. Really, really nice grounds and although we only made it to one nighttime show, it was excellent and family friendly as well. Great, quiet location in Nuevo Vallarta.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Esmeralda Luna am 28. Feb. 2024
Dear Althea:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We are happy to remain at your service for your future visits.

8/10 – Gut

jenna rene

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great time! The staff were very nice and accommodating. Great access to the beach or lounge by the pool. They had plenty of dining options but we found the buffet to be the best! Salvador and Bruno at the bar were extra friendly and provided great service!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Esmeralda Luna am 28. Feb. 2024
Dear Jenna Rene:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We are happy to remain at your service for your future visits.

6/10 – Okay

Bradford

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Property is old needs work. Food was okay and the staff excellent. Very small resort not crazy busy. Was fun being there with family and grandsons. Would not return. Nothing to do outside of resort.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Esmeralda Luna am 21. Feb. 2024
Dear Bradford:Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services.

10/10 – Hervorragend

Nathan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
We enjoy Samba for it's small size, staff, and location on the beach. The rooms are clean, beds comfortable, and the food is fine.
Aufenthalt von 10 Nächten im Februar 2024
Antwort von Esmeralda Luna am 28. Feb. 2024
Dear Nathan:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, friendliness and service. We are happy to remain at your service for your future visits.

10/10 – Hervorragend

Anna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Esmeralda Luna am 21. Feb. 2024
Dear Anna:Thank you very much for taking your valuable time to give your rating about your stay here at Samba Vallarta. We hope to see you soon back here at your Samba Vallarta home.

10/10 – Hervorragend

Herman

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Good service Helpful staff
Antwort von Esmeralda Luna am 21. Feb. 2024
Dear Herman:Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services. We hope to see you soon back here at your Samba Vallarta home.

8/10 – Gut

Alyssa

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
This was a very family friendly resort. Lots of families with children. The pool was great for adults and children alike, the children's pool had a safe depth for younger kids. Facilities were constantly being cleaned and tidied. Very clean resort. Food was average. It's not fancy which suited us fine. Expect a lot more of traditional Mexican food vs Western food. There were theme nights at the buffet and 2 other restaurants you could book and choose from. Uortunately we did have one restraunt experience where our food was extremely salty, but I'm expecting that was a one off issue as our previous experience was better. Buffet was very busy at peak times but the staff did well at trying to keep up with replenishing food, drinks etc. This resort offers a lot of activities and has evening shows to enjoy. Expect that there will be music playing through the resort through the day so its not the quietest resort but this didn't bother us to much. The property definitely shows it's age and has some things that are falling apart. There are things that are in a bit of disrepair and one of the rooms we had booked had issues with a smell in the bathroom. It's a nice small resort though and easily navigated and isn't a long walk to your room if you forget something which is nice. Overall we enjoyed our stay and felt welcomed and safe at the resort. Location was great for beach activities, and us 30 minutes from the airport by taxi. We would stay again in the future.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Esmeralda Luna am 21. Feb. 2024
Dear Alyssa:Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services. We hope to see you soon back here at your Samba Vallarta home.

10/10 – Hervorragend

Lois Miyeko, Vauxhall

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Samba is an older property, but it has been maintained well inside and outside. Caretakers work hard every day. Lots of sand sweeping, cups and garbage was pick up all the time and the pool workers were very diligent in keeping the pool clean of sand and "floaties". We loved the pool beds! A very happy lady (sad I didn't get name)washed the stairs up to our fourth floor using soap and water and a scrub broom every day! The front desk girls(Karen/Nicole)were very strict with keeping us within the Samba's rules, but always courteous. Carlos, our bellman, was so welcoming and kind! We changed rooms after checking in and he promptly delivered our bags to our new suite. Thanks Carlos! Our servers were amazing and made our meal times enjoyable - Genaro, Salvador, Ivan at the beach. The most spectacular person was Berenice, who ran the Kid's Club! Our 8 year old granddaughter went every day, just because of Bere! They formed a very special bond. She made a special going away gift for Q, which I know she will treasure, always. Thank you so much Berenice! We always found something good to eat at the buffet. Some of our group's favorites were the fresh guacamole, pico, chips, omelet station and the carrot cake! The beef and steak did not measure up (we love Canadian beef) but, we always found good options from a large selection. We look forward to visiting again. Thank you to all who made this a great vacation for our family. Group of 5 adults, one child(8 years old)
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear Lois Miyeko:Thank you for your 5 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserveAnd we will share the comments with our colleagues who gladly receive your mention.

10/10 – Hervorragend

Kelsey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very engaging with a verity of entertainment. The facility was very clean. Overall a great experience!!
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear Kelsey:We appreciate your visit and the time to give us your rating and we hope to have you soon at your home Samba Vallarta

6/10 – Okay

Syl

Mit der Familie gereist
Okay
It could have been a better quality stay mainly due to the food quality but was what I was expecting from prior reviews and for the age of this resort...
Aufenthalt von 8 Nächten im Januar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear Syl:Thank you very much for taking your valuable time to share your comments about your last stay at Samba Vallarta. We are very sorry and apologize for any service failures by our staff; Rest assured that we are constantly working on training to always provide the best services with timely information about our services and Consumer Centers. We are very sorry that these failures have depreciated your general perception of the hotel and the service of our staff, which is what characterizes us and has made us one of the favorite places to vacation. We will take your comments into account to continue working on continuous improvement.

4/10 – Schlecht

Claudia

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This resort is mediocre at best for room quality. The food was good. Bar tenders are excellent! Beach is very nice! The room we reserved was supposed to have 2 double beds but when we arrived it had a king bed (which was nice) but then had a twin XL placed into the room which had a mattress that felt like a box spring and was terrible! The pass through door to other room didn’t have a door handle or lock on it so the other room next to us could open their door and been able to walk into ours, when we arrived at the room we asked them about this and they told us no one was staying in that room and not to worry about it but about 3 hours later when we came back to our room after checking out the area there was a deadbolt that was reversed so we would need a key to open it and screws on the door frame so the door wouldn’t open from the our side and there were guests in the other room but nothing saying they had entered our room but a letter was left requesting us to go to the front desk. We went to the front office they didn’t tell us about the door but instead told us that they undercharged us by 84 pesos, approximately 5 dollars and required us to pay it! When we asked about someone going into our room they said oh yeah, we fixed it and that was it. The bathroom was falling apart, the tissue holder frame is metal and when I pulled a tissue out it fell out on my foot! There is no fan in the bathroom so smells are bad! It was noisy from staff carts at all hours!
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear Claudia:Thank you very much for taking your valuable time to share your comments about your last stay at Samba Vallarta. We are very sorry and apologize for any service failures by our staff; Rest assured that we are constantly working on training to always provide the best services with timely information about our services and Consumer Centers. We are very sorry that these failures have depreciated your general perception of the hotel and the service of our staff, which is what characterizes us and has made us one of the favorite places to vacation. We will take your comments into account to continue working on continuous improvement and we hope you will give us the opportunity to host you again at Samba Vallarta.

8/10 – Gut

Lupita

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Más variedad en comida
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Estimada Lupita:Agradecemos su visita y el tiempo que se ha tomado para darnos sus comentarios sobre su experincia y nos complace que esta haya sido satisfactoria y así mismo nos haga llegar nuestras areas de oportunidad para seguir mejorando para ustedesEsperamos tenerlo pronto nuevamente en su casa Samba Vallarta

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear Jennifer:We appreciate your visit and the time to give us your rating and we hope to have you soon at your home Samba Vallarta

2/10 – Ungenügend

Nicolas

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear NicolasThank so much for take your time and give us your score calficatios. Regards

8/10 – Gut

Allison

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Staff was amazing
Aufenthalt von 10 Nächten im Januar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear Allison:Thank you for your 4 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserve.And we will share the comments with our colleagues who gladly receive your mention.

10/10 – Hervorragend

Jesus

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente lugar tranquilo y excelente servicio
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Estimado Jesus:Agradecemos su visita y el tiempo para darnos su calificación y esperamos tenerlo pronto en su casa Samba Vallarta

10/10 – Hervorragend

Gary

Aufenthalt von 14 Nächten im Januar 2024
Antwort von Alan Esparza am 20. März 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

4/10 – Schlecht

David

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear David:Thank you very much for taking your valuable time to share your rating about your last stay at Samba Vallarta. We are very sorry and apologize for any failure in service. Please rest assured that we are constantly working on training to always provide the best services

8/10 – Gut

Deborah

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It is an old hotel and showing it's age, but it was very clean and comfortable. Staff were constantly cleaning. The grounds, pool and beach were all beautiful. There were plenty of chairs at the pool area and plenty of palapas at the beach. The resort is one of only a few resorts that has palapas at the beach.The staff were very friendly and seemed very happy all the time. We were a party of 4 adults and really enjoyed ourselves. We felt very safe walking the area.
Aufenthalt von 14 Nächten im Januar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear Deborah:Thank you for your 5 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserve.And we will share the comments with our colleagues who gladly receive your mention.

8/10 – Gut

Dennis

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A smaller older property on the beach.Staff and service was excellent.Food was a good variety for buffets.The restaurants were very good. Internet was good.We had a lot of noise at night from the hotel beside us from their nightclub but it would be fine on the other side.Would stay there again.
Aufenthalt von 14 Nächten im Januar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear Dennis:We appreciate your visit and the time you have taken to give us your comments about your experience and we are pleased that it was satisfactory.We hope to have you again soon at your home Samba Vallarta

10/10 – Hervorragend

Landen David James, Bonnyville

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great resort for a family. Kids are 10 and 7, they both enjoyed it as well as us. Resort was quiet and not huge so you aren’t walking miles. Staff is friendly and takes time to get to know you, everything was clean. Food was great, always something for the kids to eat, beach was awesome for swimming and relaxing as well. Coolest thing is the amount of iguanas on the property. So fun to see and watch. Wifi was decent as well. Only cons would be the building is old and outdated but if you can look beyond the appearance this is a great resort for families with lots of kids running around. Also, there wasn’t a whole bunch of activities from the staff like most resorts (volleyball/water polo, etc), but that could have been due to not as many people around the pool at those times when they were supposed to start.
Aufenthalt von 9 Nächten im Januar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear Landen David James:Thank you for your 5 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserve.And we will share the comments with our colleagues who gladly receive your mention.

8/10 – Gut

GREGORY

Gut: Sauberkeit und Personal & Service
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear Gregory:We appreciate your visit and the time to give us your rating and we hope to have you soon at your home Samba Vallarta

10/10 – Hervorragend

Ramon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Buen día Ramón:Agradecemos su visita y el tiempo para darnos su calificación y esperamos tenerlo pronto en su casa Samba Vallarta

10/10 – Hervorragend

Jennifer Alice

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very much enjoyed this resort. The staff, food, extracurricular options & equipment and rooms were amazing. The resort is on the smaller size which was very nice for getting around and getting familiar with the staff and layout. I’d highly recommend it!
Aufenthalt von 10 Nächten im Januar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear Jennifer Alice:We appreciate your visit and the time you have taken to give us your comments about your experience and we are pleased that it was satisfactory.We hope to have you again soon at your home Samba Vallarta

10/10 – Hervorragend

Nadia

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La atención del personal es lo mejor que me ha tocado en hoteles todo incluido, me toco que el check-in fue en máximo 5 minutos, llevamos un menor de 5 años de ultima hora al cual no mencionamos en la reserva y no se nos cobró nada en absoluto ni pusieron pretexto alguno, la comida es deliciosa y tienen variedad, la limpieza es buena en las habitaciones lo normal si volvería sin duda y gracias a expedia por la reserva tan fácil y sin engaños, es confiable
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Estimada Nadia:Gracias por su calificación de 5 estrellas, realmente apreciamos su apoyo y esperamos tener su visita nuevamente en Samba Vallarta para ofrecerle el servicio que merece.Y compartiremos los comentarios a nuestros compañeros quienes reciben con gusto su mención

2/10 – Ungenügend

Carla

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Esmeralda Luna am 16. Feb. 2024
Dear Carla:Thank you very much for taking your valuable time to share your rating about your last stay at Samba Vallarta. We are very sorry and apologize for any failure in service. Please rest assured that we are constantly working on training to always provide the best services