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Bewertungen von Occidental Cozumel - All Inclusive

4 out of 5
Occidental Cozumel - All Inclusive
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO

Bewertungen

7,6

Gut

331 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
316 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
192 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
90 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
77 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,4/10

Personal & Service

7,6/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Claudia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im März 2023
Antwort von Guest Experience Manager am 12. März 2023
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 – Okay

Andrew

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
None of the facilities on the property had adequate air conditioning. Food and drink options were limited in selection and time at which they were available. Unfortunately the beach has significantly eroded from recent storms, which makes it difficult to do any snorkeling from the shore. However, the staff were all very kind and accommodating, and the pools were well maintained.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Guest Experience Manager am 23. Mai 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 – Hervorragend

Vazquez Soto

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Mal trato de los empleados
Aufenthalt von 2 Nächten im April 2024
Antwort von Occidental Cozumel am 22. Mai 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 – Hervorragend

Felix LArturo Lopez De La

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es un bonito lugar para descansar
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Occidental Cozumel am 22. Mai 2024
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.

6/10 – Okay

Laura

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved all the wildlife, walkable, not convenient to town, taxis are very expensive to go anywhwre offsite, room had a leak in our bathroom cieling and dirty water dripped into our suitcase of clean clothes. Plenty of bottled water, liquor is very watered down, not a ro do onsite, bea h is severely eroded, no coral for snorkeling. Lots of trade offs. I give ut a 3.5. Food is outstanding but very limited dining options. Gift shop onsite is convenient.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Guest Experience Manager am 20. Mai 2024
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 – Hervorragend

Jozefa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful surroundings and serenity.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Guest Experience Mnager am 19. Mai 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 – Hervorragend

Wesley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Second time staying at this resort. Not much changed in 11 years. Did add one dinner restaurant where they have the lunch buffet by the ocean which was nice. Great rooms, beach, pool, and bars. Overall the food was good, but it lacked in variety. Found ourselves eating the same things for breakfast and lunch every day. The nightly entertainment was average. It used to be a lot better, but so did a lot of things!
Aufenthalt von 9 Nächten im Mai 2024
Antwort von Guest Experience Manager am 19. Mai 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 – Hervorragend

Faik

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staying in middle of the jungle.
Aufenthalt von 15 Nächten im Mai 2024
Antwort von OCCIDENTAL COZUMEL am 17. Mai 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 – Okay

Chris

Mit einer Gruppe gereist
Gut: Sauberkeit
The concierge option was pointless and was used as a gateway to present their timeshare or whatever. Rooms never got cool. It was bearable, but not ideal. We had to keep curtains pulled and door to the bathroom shut. We brought fans and that helped. Restaurants were VERY warm and very difficult to relax and enjoy. Other reviews seemed overly harsh and others too generous. I give it a “meh”. Be warned, this is located a good distance from town. It will cost you a taxi ride coming and going and really added up to be quite substantial. If you’re excited about the all you can drink packages, don’t be. There was very little alcohol in the drinks. I believe the actual bottles of alcohol are HIGHLY diluted to the point of being nearly void of alcohol . I will admit that I am a total lightweight and had a lot to drink and still never felt it.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Occidental Cozumel am 17. Mai 2024
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

8/10 – Gut

Ruben Arredondo

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es un lugar tranquilo, cómodo, bonito, muchas vegetación, respeto por el manglar No tienen cerveza obscura en todos los bares, solo en ocasiones, pocas sombrillas en el área de alberca
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Guest Experience Manager am 16. Mai 2024
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 – Okay

Dawson

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is beautiful and quiet. If you are looking for a more live vibe I would stay closer to the city. The food is not amazing. We rented a scooter most of the days and traveled the whole island I highly recommend that. They will start high with the price but after the first day tell them 50 a day they did it with us just trying to save y’all some money cause it does add up. All in all good experience if your looking for a calm beautiful spot then I would go here if you want a more live experience I would stay in the city and then would rent the scooter and travel the island !
Aufenthalt von 9 Nächten im Mai 2024
Antwort von Guest Experience Manager am 16. Mai 2024
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Experience Manager am 16. Mai 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 – Hervorragend

Rachel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place was clean but one restaurant had an odor of too much bleach.
Aufenthalt von 9 Nächten im April 2024
Antwort von Occidental Cozumel am 13. Mai 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 – Hervorragend

Marion

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great diving in front of the resort.
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Occidental Cozumel am 13. Mai 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 – Okay

Diderot

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice place however the food was not that good in the main dine area . Specialty restaurants were OK.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Occidental Cozumel am 13. Mai 2024
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

8/10 – Gut

Justice Israel, Hutchinson

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Liked the beach access, the food was good.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Occidental Cozumel am 13. Mai 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4/10 – Schlecht

Jonn

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Ac was terrible food bad beach is not like pictures
Aufenthalt von 7 Nächten im April 2024
Antwort von Guest Experience Manager am 11. Mai 2024
Dear JohnWe sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

8/10 – Gut

Gina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Guest Experience Manager am 11. Mai 2024
Dear GinaThank you for sharing your experience with us and look forward to serving you again soon.

10/10 – Hervorragend

Maria

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good price
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Service Manager am 8. Mai 2024
Dear Maria,We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

6/10 – Okay

barbarita, arleta

Gut: Personal & Service und Zustand der Unterkunft
Muchos animales
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Experience Manager am 8. Mai 2024
Estimada barbarita,Le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.

10/10 – Hervorragend

Charles

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Smaller quiter property, great staff
Aufenthalt von 6 Nächten im April 2024
Antwort von Guest Experience Manager am 3. Mai 2024
Dear CharlesWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 – Gut

Daniel Gonzalez

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really enjoyed bar staff and waiters, all so nice and helpful, would definitely visit again in the future !
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Experience Manager am 30. Apr. 2024
Dear Daniel,We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

10/10 – Hervorragend

Jody J, Bluff Dale

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Guest Experience Manager am 29. Apr. 2024
Dear Jody JWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 – Hervorragend

Jeffrey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Guest Experience Manager am 27. Apr. 2024
Dear Jeffrey,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 – Okay

Melissa Marie

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
The property was clean and the beach access was nice but the food was terrible and staff was iffy. Some were kind but most were not very helpful or warm. We paid extra for an upgraded check in experience. When we got there, they sent us upstairs and the person who was supposed to check us in wasn’t there. So the bartender sent us down to lunch (a 5 min walk to the opposite end of the resort). When we got back to try and check in again, we were told we were in the wrong spot again and had to go halfway back across the resort to a different place for check in. When it was all said and done, I don’t know what was upgraded about our check in experience at all. It was no different than being at the front desk. The food is not good at all. We thought maybe the specialty restaurant would be better and ate there our last night only for my husband to get food poisoning. We definitely do not recommend this place.
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Experience Manager am 22. Apr. 2024
Dear Melissa Marie,We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

10/10 – Hervorragend

Leanne, North Wilkesboro

Aufenthalt von 7 Nächten im April 2024
Antwort von Occidental Cozumel am 13. Mai 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 – Gut

Kendra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Guest Experience Manager am 19. Apr. 2024
Dear Kendra,Thank you for rating us and we look forward to serving you again in the future.

8/10 – Gut

Brandi

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Nearly impossible to get a dinner reservation and watered down alochol. Staff was friendly, enjoyed the buffet crew. Buffet is best Ive had.
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Experience Manager am 17. Apr. 2024
Dear Brandi,Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 – Okay

sheri

Mit der Familie gereist
Gut: Zustand der Unterkunft
The rooms smelled really musty
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Experience Manager am 16. Apr. 2024
Dear sheri,We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

10/10 – Hervorragend

Theresa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Experience Manager am 16. Apr. 2024
Dear Theresa,Thank you for rating us!We can't wait to see you again!

4/10 – Schlecht

Kristen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The grounds are pretty and inviting. Rooms are decent and clean. Most of the staff are friendly minus a few that we encountered. The part that will not take us back to stay here is the food. The buffets are the same, everyday. The food is marginal at best, they do a poor job at keeping the buffets stocked and fresh. We had to wait quite sometime or request items that were consistently empty on the buffet. We were frustrated when we checked out as we had emptied our room and told several staff members that stated it was fine to go find our friends, but went back a short time for the pool to say goodbye to friends only to return and be told we would be charged an extra $20 for a late checkout. This was frustrating as several staff members did not communicate this when we told them we were out of the room but visiting with friends. The location is far from town. And there is just too many great options in Cozumel to return to this all inclusive. If only staying for a couple days you may find the occidental a good fit but beyond that, the food menu would get old really fast.
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Experience Manager am 15. Apr. 2024
Dear Kristen,We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

8/10 – Gut

Todd

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Guest Experience Manager am 15. Apr. 2024
Dear Todd,Thank you for rating us!We hope to see you soon!

8/10 – Gut

Kelly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Incredible staff, friendly, professional, welcoming, and helpful.
Aufenthalt von 8 Nächten im März 2024
Antwort von Guest Experience Manager am 10. Apr. 2024
Dear Kelly,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4/10 – Schlecht

Tolga

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Rooms are outdated and very humid. Ac system doesnt work properly. Staf firendly and foods are good and fresh. Don't recommend the rooms.
Aufenthalt von 7 Nächten im März 2024
Antwort von Guest Experience Manager am 4. Apr. 2024
Dear Tolga,Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

8/10 – Gut

Chris, St. Anthony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location with a beautiful beach
Aufenthalt von 6 Nächten im März 2024
Antwort von Guest Service Manager am 3. Apr. 2024
Thank you for this very kind review of our hotel and we look forward to serving you again in the future.

8/10 – Gut

Scott

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very much enjoyed our stay here. Quiet at night and the food was very good. Beach is much smaller than the pictures.
Aufenthalt von 7 Nächten im März 2024
Antwort von Guest Experience Manager am 1. Apr. 2024
Dear Scott,Thank you for sharing your experience with us and look forward to serving you again soon.

8/10 – Gut

Douglas

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The overall property was nice but limited beach area. Pictures deceiving online. Not much area for sitting on the grounds other than at the pools or beach and limited areas to walk/run(one route from front desk to beach). The adult pool, bar, bartender were fabulous! Room was clean and updated. The staff was friendly, helpful and hardworking.
Aufenthalt von 7 Nächten im März 2024
Antwort von Guest Experience Manager am 31. März 2024
Dear Douglas,We thank you for sharing your experience with us and look forward to serving you again soon.

10/10 – Hervorragend

Elizabeth Anne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great in every way. I cannot wait to go back!
Aufenthalt von 6 Nächten im März 2024
Antwort von Guest Experience Manager am 31. März 2024
Dear Elizabeth Anne,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 – Okay

kelly

Gut: Sauberkeit und Personal & Service
Aufenthalt von 7 Nächten im März 2024
Antwort von Guest Experience Manager am 1. Apr. 2024
Dear kelly,Thank you for rating us !

10/10 – Hervorragend

Deborah Rozycki

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is just beautiful and full of wildlife! Too bad about the beach-but it’s not a deal killer. Plenty of food options-in fact several that we enjoyed. Our room was spacious and comfortable. The staff is very nice.
Aufenthalt von 6 Nächten im März 2024
Antwort von Guest Experience Manager am 31. März 2024
Dear Deborah Rozycki,Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

6/10 – Okay

Cary

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Beautiful grounds and beach. Most rooms very nice and plenty big enough. Food mediocre, as expected. Entertainment enjoyable. Always keep money and other "valuables" in the room safe when you are not in the room because housekeeping staff will consider it theirs if left out.
Aufenthalt von 7 Nächten im März 2024
Antwort von Guest Experience Manager am 28. März 2024
Dear Cary,Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 – Okay

Pamela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Resort itself was beautiful, the food was good, but it was hard to get a reservation at the specialty restaurants, make your reservation when you arrive even if you don't think you want to eat at them, they book up fast. I went to Cozumel for the ocean, everything seemed focused on the hotel. You could swim in the ocean but there was no structure, not many fish, only sand. This wasn't my type of Cozumel vacation. It was very humid, because of the hotel being in the mangroves. We stayed in the Royal part of the hotel.
Aufenthalt von 7 Nächten im März 2024
Antwort von Guest Experience Manager am 28. März 2024
Dear Pamela,We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

8/10 – Gut

Hannah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024
Antwort von Guest Experience Manager am 28. März 2024
Dear Hannah,Thank you again for rating us, we look forward to your next visit.

4/10 – Schlecht

Shelbi

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 7 Nächten im März 2024
Antwort von Guest Experience Manager am 27. März 2024
Dear Shelbi,Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

10/10 – Hervorragend

Robert

Gut: Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest Experience Manager am 26. März 2024
Thank you for rating us!We hope to see you soon!

8/10 – Gut

Drew

Gut: Sauberkeit
Aufenthalt von 7 Nächten im März 2024
Antwort von Guest Experience Manager am 26. März 2024
Thank you for rating us!

8/10 – Gut

Nathan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was great. The spa was very relaxing and very good massagists.
Aufenthalt von 7 Nächten im März 2024
Antwort von Guest Experience Manager am 26. März 2024
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 – Hervorragend

Richard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a great week here for vacation. Snorkeled the beach with great visibility, had great food options, and staff was very welcoming. Night club was not exciting since it lacked people but still the DJ would play request and bar was available.
Aufenthalt von 6 Nächten im März 2024
Antwort von Guest Experience Manager am 26. März 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 – Hervorragend

Jonathan Michael, Fletcher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a relaxing and fun time which was our plan. Reservations were difficult, even on the royal level. I would also like to see a specialty coffee shop and maybe a pastry/dessert/ice cream shop.
Aufenthalt von 5 Nächten im März 2024
Antwort von Guest Experience Manager am 23. März 2024
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 – Okay

Mathew

Gut: Sauberkeit
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Guest Service Manager am 22. März 2024
Thank you for rating us!We hope we can see you soon!