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Bewertungen von Secrets Akumal Riviera Maya - Adults Only - All Inclusive

5 out of 5
Secrets Akumal Riviera Maya - Adults Only - All Inclusive
Carretera Federal 307, km 254 600, Pueblo de Akumal, Akumal, QROO

Bewertungen

9,2

Wunderbar

765 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
131 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
52 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
25 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
29 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,6/10

Personal & Service

9,6/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Jason

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property friendly staff with beautiful landscape. Staff went above and beyond with anything we asked for and always have a smile and never heard the word NO well we were there. Nice beach always open palapa to get chairs. We swam with turtles in front of the property everyday as well as seeing plenty of fish. Worth getting the preferred club. Room was clean and updated with great amendments. Had plenty of food options and portions were good. We have stayed at dozens of adults only all-inclusive and other Secrets. All and all this was one of the best ones we have been at.
Aufenthalt von 6 Nächten im Mai 2024

10/10 – Hervorragend

Kellie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A true 5 star resort. Staff is incredibly friendly and professional, food is great, resort is beautiful and the room was exquisite. Best resort I’ve stayed at this far- cannot wait to make my way back to Secrets Akumal.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Nicte-Ha Gonzalez, E-Concierge am 25. Mai 2024
Dear Kelie, TThank you very much for your preference, we feel very happy to know that your stay has been magnificent and we look forward to having the honor of receiving you again in this paradise of the Riviera Maya.Kind regards from all the Secrets Akumal Riviera Maya Team!

10/10 – Hervorragend

Karen Dias

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best all inclusive I’ve been so far
Aufenthalt von 7 Nächten im April 2024
Antwort von Nicte-Ha Gonzalez, E-Concierge am 21. Mai 2024
Dear Karen Dias ,Thank you very much for your preference, we feel very happy to know that your stay has been magnificent and we look forward to having the honor of receiving you again in this paradise of the Riviera Maya.Kind regards from all the Secrets Akumal Riviera Maya Team!

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have been to a bunch of All Inclusive Resorts the service and small details were above all.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Nicte-Ha Gonzalez, E-Concierge am 20. Mai 2024
Dear Michael,Thank you very much for your preference, we feel very happy to know that your stay has been magnificent and we look forward to having the honor of receiving you again in this paradise of the Riviera Maya.Kind regards from all the Secrets Akumal Riviera Maya Team!

10/10 – Hervorragend

Michael John

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hands down the best resort that I have ever been to. The resort is spectacular and the staff is amazing!!!
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Nicte-Ha González - E-Concierge am 20. Mai 2024
Dear Michel John, Than you for choosing Secrets Akumal Riviera Maya. It is a pleasure to know that you enjoyed your getaway with us. We look forward to your soon return to this your home.

6/10 – Okay

Kristina Lee

Gut: Personal & Service
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Nicte-Ha Gonzalez, E-Concierge am 20. Mai 2024
Dear Kristina Lee, We thank you very much for sharing with us your rating about your recent experience, and we are very sorry to know that your stay in our resort was not the best. We hope to have the opportunity to have your preference in a future vacation to provide the excellent service and quality you deserve.Sincerely,

10/10 – Hervorragend

Annett

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff here is amazing!!!! Big shout out out to bartenders Francisco. Such a great guy! While I have no major complaints, I didn’t like how all the restaurants required pants. Not even dress shorts were allowed and no speakers by the pool. I understand they were respecting everyone taste in music but consider we were at a adult resort, I thought they would be more flexible . The beach was amazing on the days it was clean but not the resorts fault. Would definitely recommend
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Nicte-Ha Gonzalez, E-Concierge am 15. Mai 2024
Dear Ms. Annet,Thank you very much for choosing Secrets Akumal Riviera Maya,It is a pleasure for us to know that you enjoyed your stay very much, we hope to have the pleasure of having you back home soon.Best regards from the entire Secrets Akumal Riviera Maya team!

10/10 – Hervorragend

Meko

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was simply amazing. The pictures and other things online dont do it justice in person
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Nicte-Ha Gonzalez, E-Concierge am 13. Mai 2024
Dear guest,Thank you very much for your preference, we feel very happy to know that your stay has been magnificent and we look forward to having the honor of receiving you again in this paradise of the Riviera Maya.Kind regards from all the Secrets Akumal Riviera Maya Team!

10/10 – Hervorragend

Canan Esra, howard beach

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We love staying secrets resort, at Akumal beach is amazing. Service is above and beyond plus VIP service is excellent. We are definitely returning back to the resort this year again. At the concierge Fernanda went above and beyond for us, exceptionally with the room upgrade. We had the swim out room. We enjoy the beach and the pool.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Nicte-Ha González - E-Concierge am 13. Mai 2024
Dear guest, Thank you very much for leaving us your evaluation of your stay with us.It will always fill us with joy to know the things we are doing well so we can continue pampering them at every opportunity.Please do not hesitate to visit us again whenever you have the opportunity, it will be a great honor for all of us to receive you at home!

10/10 – Hervorragend

Melissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Nicte-Ha Gonzalez, E-Concierge am 13. Mai 2024
Thank you for choosing Secrets Akumal Riviera Maya !!

10/10 – Hervorragend

Abigail

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loveliest staff!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Nicte-Ha Gonzalez, E-Concierge am 20. Mai 2024
Dear Abigail, Thank you very much for leaving us your comment, be sure we will share it with the entire Secrets Akumal Riviera Maya team. We hope to see you soon in this piece of paradise in Mexico.

10/10 – Hervorragend

Joshua

Gut: Sauberkeit
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Diana Guzmán - Social Media Manager am 9. Mai 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 – Hervorragend

Cirstain Raquel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Needs more entertainment
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Nicte-Ha Gonzalez-Sales Assistant am 7. Mai 2024
Dear guest, Thank you very much for leaving us your evaluation of your stay with us.We look forward to welcome you back to your second home in Riviera Maya very soon

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Nicte-Ha Gonzalez| Sales Assistant am 7. Mai 2024
Dear guest, Thank you for taking the time to rate your stay at Secrets Akumal Riviera Maya.We look forward to welcoming you again on your next vacation to give you the excellent service you deserve.

10/10 – Hervorragend

Angie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Incredibly beautiful property and facilities, wonderful and friendly service, a lot of beautiful areas and nooks to discover. Best food I've ever had at an all inclusive resort. The best private beach by far. We can't wait to come back.
Aufenthalt von 5 Nächten im April 2024
Antwort von Kind regards from Secrets Akumal Riviera Maya Team am 4. Mai 2024
Dear Angie, We are pleased to hear that your stay was excellent and that you enjoyed a wonderful vacation in this little paradise.please do not hesitate to come back soon to this, your second home!Greetings from the entire Secrets Akumal Riviera Maya!

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great food and snorkeling
Aufenthalt von 7 Nächten im April 2024
Antwort von Kind regards from Secrets Akumal Riviera Maya Team am 2. Mai 2024
Thank You for Choosing Secrets Akumal Riviera Maya!

2/10 – Ungenügend

Jesus H

Aufenthalt von 4 Nächten im April 2024
Antwort von Secrets Akumal Resort Team am 10. Mai 2024
Dear Guest, We thank you very much for sharing with us your opinion about your recent experience, and we are very sorry to know that your stay in our resort was not the best. We hope to have the opportunity to have your preference in a future vacation to provide the excellent service and quality you deserve.Sincerely,

10/10 – Hervorragend

Ianina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the best resorts we’ve been to. We’re avid Sandals travellers and this was our first Secrets chain stay. Absolutely stunning property with amazing food options, premium drinks and fantastic service. Highly recommended!
Aufenthalt von 9 Nächten im April 2024
Antwort von Nicte-Ha Gonzalez| Sales Assistant am 16. Apr. 2024
Dear guest,Thank you very much for choosing Secrets Akumal Riviera Maya. We are very happy that your first visit with us was more than pleasant and that you had a wonderful vacation.We look forward to welcoming you again in this, your second home to enjoy the excellent service and warmth you deserve.

10/10 – Hervorragend

Diane M., Crystal Lake

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff, property, overall a fantastic experience Everyone works so hard and the customer service, is exceptional! We’ve been to this resort twice and without a doubt will return again!
Aufenthalt von 9 Nächten im April 2024
Antwort von Diana Guzmán - Social Media Manager am 15. Apr. 2024
Thank you for choosing Secrets Akumal Riviera Maya!

6/10 – Okay

Maryna

Gut: Personal & Service
Stayed at the resort for 7 nightstands. The staff is very helpful, service is great. All Pool areas are beautiful. But my room had mold on the lamp and on the bed head frame, you could smell so strongly all day. The cleaning of the rooms wasn’t very good. Weeding parties almost every day, loud music as is right under the rooms the majority of the time, also restricted me to the access of my room a few times due to photos and ceremony. On my third night I had some kind of food poisoning and couldn’t eat for the following two days. Also had a deep tissue massage at the spa on the first day that was more of a relaxing massage, did some on one side of the body and the other not. I have my feedback for the concierge but nothing was done about it.
Aufenthalt von 7 Nächten im April 2024
Antwort von Diana Guzmán - Social Media Manager am 15. Apr. 2024
Dear guest,Thank you for sharing your experience with us, and we're glad to hear that you found our team helpful and the service great, and that you enjoyed the beautiful pool areas.However, we're deeply sorry to hear about the issues you encountered during your stay. We apologize for any inconvenience and discomfort these issues may have caused you. Please know that we will address these issues with our team to ensure that corrective measures are taken and improvements are made to prevent similar occurrences in the future.We appreciate your feedback as it helps us to identify areas for improvement, and we hope to have the opportunity to welcome you back in the future and provide you with a much more positive and enjoyable experience. Thank you for choosing our resort for your stay.

8/10 – Gut

SIMONE

Aufenthalt von 5 Nächten im März 2024
Antwort von Kind regards from Secrets Akumal Riviera Maya Team am 2. Mai 2024
Thank you for choosing Secrets Akumal Riviera Maya!We hope you return soon to this piece of paradise in Mexico.

10/10 – Hervorragend

Jayme

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great at this resort! I would definitely stay again.
Aufenthalt von 5 Nächten im März 2024
Antwort von Diana Guzmán - Social Media Manager am 10. Apr. 2024
Dear guest,We're thrilled to hear that you had a great experience at Secrets Akumal Riviera Maya! Thank you for your positive feedback and for considering staying with us again. We look forward to welcoming you back for another wonderful stay in the future!

10/10 – Hervorragend

Kadria Ilaria, Bend

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very welcoming and polite. I did not like being told i could not use the side of the beach that was fir VIPs only and was escorted to the overcrowded, full of boats beach.
Aufenthalt von 5 Nächten im März 2024
Antwort von Diana Guzmán - Social Media Manager am 9. Apr. 2024
Dear guest,We're delighted to hear that you found our team welcoming and polite during your stay. However, we're truly sorry to learn about your disappointment regarding beach access. Our intention is always to ensure every guest has an enjoyable experience. We apologize for any inconvenience caused and appreciate your feedback. We'll certainly review our policies to ensure all guests feel valued and accommodated during their time with us. We hope to have the opportunity to welcome you back and provide a more satisfying beach experience in the future.

10/10 – Hervorragend

Yolande Lenore

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My husband and I have been to several different resorts in Mexico and this one is definitely top 2. The staff is number one, catering to your every whim. If you’ve been hesitating, don’t. Just book it now!
Aufenthalt von 6 Nächten im März 2024
Antwort von Paola Lescale - E-Concierge am 8. Apr. 2024
Dear Ms. Lenore,Thank you very much for giving us your time and comments about your recent stay with us.It is really wonderful to read the things you enjoyed, as well as the things you didn't like so we can take actions and improve them for your next visits.Please do not hesitate to come back, thanks to your comments we will be able to look for solutions and options to make your vacation perfect. Please receive a big greeting from your great Mexican family!Sincerely,

10/10 – Hervorragend

Aleksandra A

Aufenthalt von 5 Nächten im März 2024
Antwort von Diana Guzmán - Social Media Manager am 27. Apr. 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 – Hervorragend

Ebony

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Kind regards from Secrets Akumal Riviera Maya Team am 25. Apr. 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 – Hervorragend

Sonya Christine

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are very attentive. Beautiful property. Rooms are kept very clean. We had a small problem with our room and they upgraded us to a suite with an incredible view!!
Aufenthalt von 4 Nächten im März 2024
Antwort von Paola Lescale - E-Concierge am 3. Apr. 2024
Dear Mrs. Tolson,We feel very grateful to have had your preference to celebrate your husband's birthday with us, and we thank you very much for giving us the opportunity to resolve any situation that was not to your liking during your stay, our teams will always be oriented to do everything in our power to ensure that you enjoy the best romantic vacation on every visit.Please do not hesitate to return soon, for all of us it will always be a pleasure to welcome you home!

10/10 – Hervorragend

lisa luizza

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024
Antwort von Diana Guzmán - Social Media Manager am 22. Apr. 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 – Hervorragend

Kevin James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was an incredible experience. Second trip to this property. Will be back.
Aufenthalt von 4 Nächten im März 2024
Antwort von Paola Lescale - E-Concierge am 5. Apr. 2024
Dear Mr. Edwards,We are very happy to have welcomed you to our little piece of paradise for the second time and to know that you enjoyed a wonderful stay.Thank you very much for your preference and it will be a great pleasure to welcome you at every opportunity just as if you were arriving home!Warm regards from Secrets Akumal RIviera Maya!

10/10 – Hervorragend

Timothy George

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed on the property except for a bike ride- stopped at Yal- ku park which is nice for snorkeling. Tulum, Xel-ha, and Yal-ku are close by and transportation available. The resort is so beautiful, clean, friendly, and safe, we didn’t feel the need to leave to explore.
Aufenthalt von 5 Nächten im März 2024
Antwort von Paola Lescale - E-Concierge am 1. Apr. 2024
Dear Timothy George Schultz,We are very happy that you have chosen us to enjoy an exceptional vacation in this small paradise of the Riviera Maya.For us the most important thing is to have managed to provide you with the experience you needed for your vacation and with great joy we will be waiting for you for your future vacations, here we will always welcome you with open arms.Sincerely,

10/10 – Hervorragend

Steven

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Restaurants were superb. Grounds immaculate. Staff very attentive and accommodating !!
Aufenthalt von 7 Nächten im März 2024
Antwort von Paola Lescale - E-Concierge am 1. Apr. 2024
Dear Mr. McTaggart,Thank you very much for taking a moment to share with us your general overview about your recent stay with us.It fills us with joy to know that we were able to provide you with the amazing experience you wanted for your vacation.Please do not hesitate to choose us for every holiday season you have, for all of us it will be a true honor to welcome you home again!Sincerely,

10/10 – Hervorragend

Kelli Anne

Aufenthalt von 4 Nächten im März 2024
Antwort von Diana Guzmán - Social Media Manager am 15. Apr. 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 – Hervorragend

Aaron Nava, Torrance

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Paola Lescale - E-Concierge am 25. März 2024
Dear Mr. Nava,We especially want to thank you for choosing us to enjoy with your wife a wonderful and romantic vacation in our little tropical paradise.Personally it was a great honor to have been able to take care of you before your arrival so we could pamper you just as you deserve.Thank you very much for giving us the opportunity to wrap you up as if you were at home and we will be looking forward to your next visit.We send you both a big hug!

10/10 – Hervorragend

Brian

Aufenthalt von 6 Nächten im März 2024
Antwort von Diana Guzmán - Social Media Manager am 15. Apr. 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 – Hervorragend

Tatiana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort with stunning views. Amazing service from stuff. Great food and lots of activities. Will definitely return!
Aufenthalt von 5 Nächten im März 2024
Antwort von Paola Lescale - E-Concierge am 25. März 2024
Dear Ms. Maliucov,We feel very happy to know that you had an amazing time at our little romantic paradise.Please do not hesitate in come back again for your next vacation.For the entire team will be a pleasure to welcome you home!

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked: - staff friendy and attentive - excellent service - Layout of resort is excellent with everything a short walk while lush vegetation made it feel private throughout - restaurants did not require reservations, (eliminated stress of booking) with very good variety and many options - many bar options surronding 2 main pools and near beach - rooms are spacious - accommodation buildings not too big and quiet - mutliple outdoor entertainment events daily - outdoor entertainment ended at a good time to allow guests who would like to sleep at 11pm For improvement: - resort starting to show a bit of age, and may benefit from some additional maintenance or renovation in some areas - bathroom by pools was air conditioned and too cold if you are a bit wet after swimming (perhaps not necessary to have AC)
Aufenthalt von 5 Nächten im März 2024
Antwort von Paola Lescale - E-Concierge am 25. März 2024
Dear Mr. Nadeau,We are delighted to have had you at our home and we are very happy to know that you enjoyed your stay in our little paradise.For us the most important thing is the well-being and comfort of our guests, so we have gladly shared your comments to improve with our management teams and we hope in the near future we can have the honor of welcoming you back home!Please receive our best regards from the entire Secrets Akumal Riviera Maya team!Sincerely,

10/10 – Hervorragend

Patricia

Aufenthalt von 5 Nächten im März 2024
Antwort von Diana Guzmán - Social Media Manager am 11. Apr. 2024
Thank you for choosing Secrets Akumal Riviera Maya

10/10 – Hervorragend

Karla, Medford

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 4 Nächten im März 2024
Antwort von Diana Guzmán - Social Media Manager am 19. März 2024
Thank you for choosing Secrets Akumal Riviera Maya!

2/10 – Ungenügend

Mina

Aufenthalt von 3 Nächten im März 2024
Antwort von Secrets Akumal Riviera Maya Team am 8. Apr. 2024
Dear Mina Jabro,We thank you very much for sharing with us your comments about your recent experience, and we are very sorry to know that your stay in our resort was not the best. Thank you very much for visit and we hope to have the opportunity to have your preference in a future vacation to provide the excellent service and quality you deserve.Sincerely,Secrets Akumal Riviera Maya Management Team

10/10 – Hervorragend

MELODIE

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely stunning property. The attention to details was second to none. The staff is wonderful. The beach front water and room was stunning. Our concierge Alejandro was outstanding. Made for a memorable birthday and honeymoon!!
Aufenthalt von 4 Nächten im März 2024
Antwort von Thank you for choosing Secrets Akumal Riviera Maya am 19. März 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 – Hervorragend

Iris Beatriz

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is amazing!! Our pool concierge Antonio Perez was really nice!! The service at the pool was amazing, concierge and waitresses!! The entertainment is the best!! Live music every day by the pool! We are really happy with the experience in this resort!!
Aufenthalt von 7 Nächten im März 2024
Antwort von Diana Guzmán - Social Media Manager am 19. März 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 – Hervorragend

Chandelle

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean, staff/service was excellent.
Aufenthalt von 6 Nächten im März 2024
Antwort von Diana Guzmán - Social Media Manager am 19. März 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 – Hervorragend

Jason, THORNHILL

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just perfect!
Aufenthalt von 4 Nächten im März 2024
Antwort von Diana Guzmán - Social Media Manager am 19. März 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 – Hervorragend

ROMAN

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Went during Christmas time and I will say overall the staff, food selection, drinks and customer service exceeded my expectations. Very well maintained and mannered. I felt safe during my trip and was able to have the fun and relaxation without any headaches, nor worries. Great job to management and their team. Will definitely book again.
Antwort von Paola Lescale - E-Concierge am 14. März 2024
Dear guest,We thank you very much for choosing us to enjoy a splendid vacation season full of activities, relaxation and food and beverages that you were looking for to have a great end of the year.We hope to have the honor of welcoming you again for every future holiday season, you know we will always do our best to make sure you enjoy every moment to the fullest!Sincerely,

10/10 – Hervorragend

Wojciech Marek

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stuff, smaller, but nice property.
Aufenthalt von 8 Nächten im März 2024
Antwort von Paola Lescale - E-Concierge am 12. März 2024
Dear Wojciech Marek,Thank you for taking the time to rate your stay at Secrets Akumal Riviera Maya.We are pleased to hear that your stay was excellent and that you enjoyed a wonderful vacation in this little paradise.Please do not hesitate to visit us again whenever you have the opportunity, it will be a great honor for all of us to receive you at home!Sincerely,

10/10 – Hervorragend

Jenna Irene Bellardi

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My husband and I just returned from a 5 night stay at Secrets Akumel. This is a beautiful property and I would absolutely recommend it. The grounds were beautiful. The size of the resort was perfect. Not too big and not too small. Easily walkable to the pools and beach. We found the food to be better than average for an all inclusive. I’m not a fan of buffets. Too many hands touching utensils etc, and unfortunately the buffet was the only option for breakfast unless you upgraded to the preferred club. We talked to a few people who thought the upgrade was worth it and some who didn’t. That being said, the food at the buffet was good. A large variety and made to order omelets. The other restaurants were also very good. You only needed reservations for the hibachi, which I thought was great. We could show up whenever we felt like it and we waited maybe 15 minutes tops. The service at the resort was excellent. From the bellhops to the servers and bartenders, everyone was friendly and helpful. Our room was nice enough, they brought us extra pillows when requested and extra water and beer. I found the bed too hard and the bathroom could use a remodel, but overall not bad. When we first checked in they tried to get us to agree to a breakfast meeting with the promise of some free stuff, massages etc. They claim it’s not a time share presentation but we found out from talking to others they are trying to sell a membership program. FYI We loved secrets and would return.
Aufenthalt von 5 Nächten im März 2024
Antwort von Paola Lescale - E-Concierge am 11. März 2024
Dear Ms. Bellardi,Thank you very much for choosing us to enjoy a sensational vacation and for giving us a few moments to share with us what you enjoyed most during your stay.We are honored to have been able to provide you with unique experiences filled with culinary delights, fun activities and exceptional service from our beloved staff.We look forward to having the pleasure of welcoming you again, it will be wonderful for all of us to welcome you in your new home. Sincerely,

10/10 – Hervorragend

Greg

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024
Antwort von Paola Lescale - E-Concierge am 12. März 2024
Dear Mr. Fiore,We thank you very much for choosing us to enjoy a magnificent stay.We are pleased to know that you had an amazing time with us, and we look forward to welcoming you again on your next vacation to give you the excellent service you deserve.Sincerely,

10/10 – Hervorragend

MAGDALENO, CLIFTON

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
todo me gusto
Aufenthalt von 3 Nächten im März 2024
Antwort von Paola Lescale - E-Concierge am 9. März 2024
Apreciable huésped,No sentimos muy contentos de que su reciente experiencia con nosotros haya sido excelente.Les agradecemos mucho el habernos elegido para sus vacaciones y con mucho gusto les estaremos esperando en sus próxima escapada de relajación y diversión.Sinceramente,

10/10 – Hervorragend

Rayleen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stunning jungle property and beach. Everything was perfection.
Aufenthalt von 8 Nächten im Februar 2024
Antwort von Paola Lescale - E-Concierge am 4. März 2024
Dear Ms. Tritt,Let us thank you very much for choosing us to enjoy a romantic vacation in the magnificent setting of our beautiful tropical paradise.For all of us it was an honor to have received you and provided the comfort and attention that our distinguished guests like you deserve.We hope to welcome you again for your next vacation, you already know that we will wait for you here as if you were returning home!Personally, allow me to send you a warm and loving hug.Sincerely,

10/10 – Hervorragend

Jason John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very easy to find things. Excellent resort We will be back
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Diana Guzmán - Social Media Manager am 2. März 2024
Dear guest,We're thrilled to hear that you found everything easily and enjoyed your time at our resort! Your satisfaction is our priority, and we're delighted to know that you had an excellent experience. We can't wait to welcome you back for another fantastic stay in the future. Sincerely,