Design-Loft, 1 King-Bett, Meerblick | Ausblick vom Zimmer

Bewertungen von Papaya Playa Project

4 out of 5
Papaya Playa Project
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO

Bewertungen

8,0

Sehr gut

169 von insgesamt 315 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
55 von insgesamt 315 Gästebewertungen haben eine Bewertung von 8 - Gut" "
31 von insgesamt 315 Gästebewertungen haben eine Bewertung von 6 - Okay" "
27 von insgesamt 315 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
33 von insgesamt 315 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,2/10

Personal & Service

8,2/10

Ausstattung

8,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Patrick

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Man muss damit rechnen, dass im Januar einige Raves stattfinden die bis tief in die Nacht gehen.
Antwort von Guest Experience Team. am 2. Feb. 2023
Dear Patrick. Thank you so much for taking the time to write us your review, we work very hard to give you the best experience. I would love to apologize for the noise that you may have in your room during your stay, I invite you to visit us during December! Its a perfect and very quiet season to enoy out beautiful property!

10/10 – Hervorragend

Zvikomborero

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When you think of paradise, think of this place
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Kori

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My boyfriend and I came here for my birthday and it was beautiful. The staff were friendly and very helpful! Will definitely be back.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Justin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024

6/10 – Okay

Rikysha

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.
Antwort von Luis Quijano am 11. Mai 2024
Thank you for sharing your feedback about your stay at Papaya Playa Project.We're glad you found the property nice, but we apologize for the poor restaurant service and the delay in addressing the issue with your room.We take your concerns seriously and will address them with our team to ensure improvements are made.We appreciate your understanding and hope to welcome you back for a better experience in the future.Best regards,

6/10 – Okay

Griselda, Golden

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Beautiful place, totally felt safe, dinning wasn't what I expected, a/c never worked properly since arrival, attentive and kind staff, breakfast was simple.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Luis Quijano am 11. Mai 2024
Thank you for your feedback about your stay at Papaya Playa Project.We're delighted to hear that you found our place beautiful and felt safe during your stay. However, we apologize for the dining experience not meeting your expectations and the issues with the air conditioning.We appreciate your kind words about our attentive and kind staff. We'll address the concerns regarding the A/C and the dining experience with our team to ensure improvements are made.Thank you for your understanding, and we hope to welcome you back for a better experience in the future.Best regards,

2/10 – Ungenügend

fereshteh

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not clean at all. Not the place u feel comfortable at all
Aufenthalt von 1 Nacht im April 2024
Antwort von Luis Quijano am 11. Mai 2024
Thank you for sharing your feedback about your stay at Papaya Playa Project.We're sorry to hear that you didn't find the place clean and comfortable during your stay. Providing a clean and comfortable environment for our guests is a top priority for us, and we apologize for falling short of your expectations.We take your concerns seriously and will address them with our team to ensure improvements are made.We appreciate your feedback, and we hope to have the opportunity to welcome you back for a much more pleasant experience in the future.Best regards,

10/10 – Hervorragend

alain

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Luis Quijano am 11. Mai 2024
¡Gracias por tomarse el tiempo de calificarnos! Nos alegra saber que disfrutaste de tu estancia en Papaya Playa Project.Esperamos darte la bienvenida de nuevo pronto para otra experiencia maravillosa.Saludos cordiales,

2/10 – Ungenügend

Vanessa, Blue island

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Extremely unwelcoming. You pay for. $750 dollar room, and they treat you like your nothing. The staff was stuck up, rude, unwelcoming, unhelpful, and they expected a top for just looking at them after you spend a fortune to even stay there. They never asked us if we needed anything by the “serviced pool” which was only about 7 by 5 feet pool for the public.the second pool was small and unserviced. 1 drink at their supposedly EDM party was $38 usd plus a tip. You need to add money to a bracelet and if you don’t use it you loose it. We felt robbed the whole time. We travel a min of 5 times a year for the past 7 years and this was by far the worst experience ever. The beach is very dirty and they have money to clean it but they didn’t.
Aufenthalt von 1 Nacht im April 2024
Antwort von Luis Quijano am 11. Mai 2024
We're deeply sorry to hear about your disappointing experience during your stay at Papaya Playa Project. Your feedback is concerning, and we sincerely apologize for any unwelcoming behavior you encountered from our staff.We strive to provide exceptional service to all our guests, regardless of the room rate, and it's disheartening to hear that we fell short of this during your stay. We will address your concerns with our team to ensure that all guests feel valued and welcomed.Regarding the pool and drink prices, we apologize for any inconvenience caused. Your feedback will be shared with our management team for review.We regret any inconvenience caused by the cleanliness of the beach. We take cleanliness seriously, and we will work to ensure that the beach is properly maintained in the future.Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a much more enjoyable experience at Papaya Playa Project.Best regards,

6/10 – Okay

Mar Y Sol, Cupertino

Mit dem Partner gereist
Gut: Sauberkeit
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
Aufenthalt von 1 Nacht im April 2024
Antwort von Luis Quijano am 11. Mai 2024
Gracias por compartir tus comentarios sobre tu reciente estancia en Papaya Playa Project.Lamentamos mucho escuchar que encontraste la propiedad descuidada y experimentaste demoras en el servicio. También nos preocupa tu feedback sobre la limpieza de la playa y el comportamiento de algunos miembros del personal.Tomamos tus comentarios muy en serio y los discutiremos con nuestro equipo para garantizar que se realicen mejoras. La discriminación de cualquier tipo no es tolerada en nuestro establecimiento, y investigaremos este asunto a fondo.Apreciamos tu honestidad y esperamos tener la oportunidad de darte una experiencia mucho mejor en el futuro.Saludos cordiales,

10/10 – Hervorragend

Roberta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would definitely stay again
Aufenthalt von 1 Nacht im März 2024
Antwort von Luis Quijano am 11. Mai 2024
That's great to hear! If you're happy to return, we'd love to have you back at Papaya Playa Project. Let us know if there's anything specific you'd like us to do to make your next stay even better!

8/10 – Gut

Shammi

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great for couples and the staff are nice.
Aufenthalt von 4 Nächten im Februar 2024

8/10 – Gut

Miranda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
Aufenthalt von 6 Nächten im Februar 2024

2/10 – Ungenügend

Christopher

Mit einer Gruppe gereist
Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

ana rosa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024

2/10 – Ungenügend

Shelley

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort is supposedly secure, with security guards at the entrances, and a private beach, but our credit cards and cash were stolen from our room on the first night of our honeymoon by housekeeping, WHILE we were sitting right outside the room on the deck. Luckily our passports and ID and one of our cards and our electronics were locked in the safe at the time. Management did nothing about it. Didn't respond for days, didn't apologize, basically blew us off, and said it was our fault for not having our stuff locked up. We just didn't think in a secure resort where we're paying $500 a night we needed to worry about being robbed by the staff. Especially while we're sitting a few feet away. To top it off, we had wild animals that got into our room at night trying to get to the food we had in the room. A shower that didn't drain, and stopped working intermittently, chipped and broken dishware we were served on daily, incorrect orders that they basically refused to correct and were like "just eat this ok?" So I did...I mean...at that point we'd sort of given up. They say they have a lot of amenities they don't actually have...things are kind of run down and looking shabby. The beach and the scenery are gorgeous though. The staff was very nice. The management, not so much. I don't think they really care about customer service, or repeat business. We certainly won't return, and I wouldn't recommend it to anyone. Which is sad because it has the potential to be great.
Aufenthalt von 7 Nächten im Februar 2024

10/10 – Hervorragend

Andrea

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Morgan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Magical
Aufenthalt von 9 Nächten im September 2023
Antwort von Guest Experience Team am 25. Sept. 2023
Thank you, Morgan, for your magical review of the Papaya Playa Project. We look forward to welcoming you back for another memorable stay.

4/10 – Schlecht

Felix

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023
Antwort von Guest Experience Team am 14. Sept. 2023
Dear Felix, thank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully, when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 – Hervorragend

Elad

Aufenthalt von 3 Nächten im August 2023

10/10 – Hervorragend

susan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good for nature people lovers .
Aufenthalt von 4 Nächten im August 2023
Antwort von Papaya Playa Project am 14. Sept. 2023
Thank you, Susan, for your review of the Papaya Playa Project. We're glad to hear that it's a good choice for nature lovers. We appreciate your kind feedback.

6/10 – Okay

Robert

Aufenthalt von 3 Nächten im Juli 2023
Antwort von Papaya Playa Project am 14. Sept. 2023
Dear Robert, thank you for choosing Papaya Playa Project and for taking the time to rate your recent stay. I would like to take this opportunity to apologize for creating the wrong impression of our service. Once again thank you for your time, and hopefully, when you come back to Tulum you will give us the opportunity to change and exceed your expectations.

10/10 – Hervorragend

arnaud

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Call Center PPP am 25. Juli 2023
Dear ArnaudWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 – Hervorragend

Danielle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
PPP
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Call Center PPP am 25. Juli 2023
Dear DanielleThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

4/10 – Schlecht

Mark

Mit dem Partner gereist
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Call Center PPP am 8. Juli 2023
Dear MarkThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully, when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 – Hervorragend

MARISLEIDYS

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well. Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Call Center PPP am 17. Juni 2023
Dear MARISLEIDYSA million thanks for your excellent, detailed review. Your thoughts are significant, and confirming you have enjoyed your stay makes us feel so proud of the continuous work we do to create Papaya Playa Project's magic. I already shared your compliments with all the team. I must say we are pleased to know that everything went above and beyond your expectations.Thank you for recommending us. I hope that we will have the pleasure of having you back soon! We will make sure you will have a wonderful experience once again.

2/10 – Ungenügend

George

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room
Antwort von Call Center PPP am 17. Juni 2023
Dear GeorgeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 – Hervorragend

Karolina

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excelente! 20/10
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Call Center PPP am 12. Juni 2023
Dear KarolinaWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

2/10 – Ungenügend

George

They checked me into a lower category room, not what I paid for, no running water on the room
Aufenthalt von 7 Nächten im Mai 2023
Antwort von Call Center PPP am 8. Juni 2023
Dear GeorgeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

2/10 – Ungenügend

zainab

Verbesserungswürdig: Sauberkeit
Aufenthalt von 5 Nächten im Mai 2023
Antwort von Call Center PPP am 2. Juni 2023
Dear zainabThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

8/10 – Gut

Sergey

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel with private beach club, total property size is huge. The restaurants in the hotel are extremely overpriced.
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Call Center PPP am 20. Mai 2023
Dear SergeyThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 – Hervorragend

thabata

Aufenthalt von 4 Nächten im Mai 2023
Antwort von Call Center PPP am 29. Mai 2023
Dear thabataWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

6/10 – Okay

Ahmad

Gut: Personal & Service
Aufenthalt von 4 Nächten im April 2023
Antwort von Call Center PPP am 29. Mai 2023
Dear AhmadWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 – Hervorragend

Maria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Call Center PPP am 4. Mai 2023
Dear …We are so glad to receive your warm review. Thank you for choosing us to disconnect from the rush of daily life! Traveling solo is always a fantastic adventure, an opportunity to recharge, clear the mind and work on life's essential relationship with one-self.My team and I are pleased you allowed us to take care of you and make you feel at home. Now you will have a lovely experience to remember while you come back to visit us, which hopefully will be soon. Please let me know whenever you plan to return to our paradise. I will be happy to personally welcome you and make sure your stay is memorable once again.

6/10 – Okay

Paige

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
enjoyed our first night here, nice staff and great beach party. We didn’t mind the noise even though it was extremely loud. What we did mind was coming back to our room with raccoon pee everywhere and our second night spent trying to get a raccoon out of our roof. The resort did nothing to compensate our last night or our bad experience l- not even an offer to move to a new casita! the whole night I was staring up at a raccoon looking down at us-trying to burry his way through the roof. The room had a very small light so I could hardly see where the raccoon was moving which made it even more terrifying. The property says this is what to expect on a property with animals- I understand, but not inside the villa! I was scared to go to the bathroom or take a shower as the raccoon had buried a hole fully through the roof to access the bathroom. Super disappointed by how this was handled.
Antwort von Call Center PPP am 1. Mai 2023
Dear PaigeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 – Hervorragend

Melissa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im April 2023
Antwort von Call Center PPP am 25. Apr. 2023
Dear MelissaThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 – Hervorragend

Lydia, Brooklyn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing hotel .
Aufenthalt von 2 Nächten im April 2023
Antwort von Call Center PPP am 16. Apr. 2023
Dear Lydia:Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 – Hervorragend

Abel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was beautiful. Staff was so friendly and helpful with everything. It seemed as though we were in a whole new world. Room was so beautiful also, just great. We would definitely come back again
Aufenthalt von 3 Nächten im März 2023
Antwort von Esteban L am 4. Apr. 2023
Dear AbelA million thanks for your excellent, detailed review. Your thoughts are significant, and confirming you have enjoyed your stay makes us feel so proud of the continuous work we do to create Papaya Playa Project's magic. I already shared your compliments with all the team. I must say we are pleased to know that everything went above and beyond your expectations.Thank you for recommending us. I hope that we will have the pleasure of having you back soon! We will make sure you will have a wonderful experience once again

10/10 – Hervorragend

Jeff

Aufenthalt von 3 Nächten im März 2023
Antwort von Call Center PPP am 31. März 2023
Dear JeffMy team and I would like to thank you for sharing your kind review. It is a pleasure to know you had a great time during your stay with us. Hope to have you back soon!

10/10 – Hervorragend

gali

Aufenthalt von 3 Nächten im März 2023
Antwort von Esteban L am 19. Apr. 2023
Dear galiWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating

10/10 – Hervorragend

NAVID

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Diego B am 22. März 2023
Estimado DavidMuchas gracias por tu review, nos complace saber que todo fue perfecto durante tu estancia, esperamos tenerte pronto de vuelta.

6/10 – Okay

Adriano

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing hotel But is overcharge" too much money for everything ....
Aufenthalt von 3 Nächten im März 2023
Antwort von Diego B am 5. März 2023
Dear AdrianoThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. . You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

2/10 – Ungenügend

Karena

Aufenthalt von 2 Nächten im März 2023
Antwort von Call Center PPP am 27. März 2023
Dear KarenaThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 – Hervorragend

Shakeia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von Call Center PPP am 18. März 2023
Dear ShakeiaWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 – Hervorragend

Viral

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Big shout out to Papaya playa to make our honeymoon super memorable! They were so warm and welcoming. Shout out to there crew: Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!
Antwort von Sales Manager am 17. Feb. 2023
Viral, Many thanks for taking the time and sending your coments. Your opinion is really important in Papaya Playa Project.We hope to see you soon in this beautiful Caribe

10/10 – Hervorragend

Daniel

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Diego B am 6. März 2023
Dear danielThank you for the review! My team and I are delighted you had a fantastic time staying at Papaya Playa Project, enjoying our beautiful paradise and the warm service we love to provide, creating a connection from our soul to yours.

8/10 – Gut

Yehor

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing eco hotel!
Antwort von Guest Experience Team. am 19. Jan. 2023
Dear Yehor.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

10/10 – Hervorragend

ERENDIRA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
EL LUGAR ES COMODO, EXCELENTE WIFI EN LA HABITACION, MUY BUENA COMIDA, HAY ESTACIONAMIENTO, PERO LO MEJOR, ES EL STAFF; TODOS ESTÁN ATENTOS HASTA A LAS MÍNIMAS NECESIDADES Y LAS ATIENDEN PRONTO. MUERO POR REGRESAR EN LA SIGUIENTE VISITA A TULUM
Antwort von Guest Experience Team. am 12. Jan. 2023
Querido Erendira.Gracias por sus cálidos comentarios. Mi equipo y yo creemos que la hospitalidad es un camino para conectar el alma y estamos muy emocionados de superar sus expectativas y hacer que su estadía sea memorable.En Papaya Playa Project, nuestro objetivo es brindar experiencias únicas a nuestros huéspedes, y recibir reseñas como la suya nos hace sentir muy orgullosos del trabajo continuo que hacemos para crear esta magia.Nuestro proyecto está en constante evolución y vienen cosas nuevas y emocionantes, espero que puedas volver pronto. ¡Será un placer atenderte!

8/10 – Gut

Sherry

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall good experience
Antwort von Guest Experience Team. am 12. Jan. 2023
Dear Sherry.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

8/10 – Gut

hongjun

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful place full of nature. Nice people. Expensive.
Antwort von Guest Experience Team am 12. Jan. 2023
Dear Hongjun.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.