Dear Liindcy,Thank you so much for your glowing review! We are thrilled to hear that you had such a wonderful experience at Shibari. It is always our aim to go above and beyond for our guests, and your kind words about our staff and service mean a lot to us. Our team takes great pride in providing top-notch service and ensuring that every guest feels welcome and cared for.While we acknowledge your feedback about the menu options, we strive to offer quality dining experiences. We are constantly working to improve and expand our menu to meet our guests' expectations.Thank you for highlighting the beauty of our grounds and the convenience of having our own cenote. We are delighted that you found your room spotless, spacious, and comfortable. Your positive comments about the cleanliness and comfort of our accommodations are greatly appreciated.We are honored that you plan to stay with us again on your next visit to Tulum. We look forward to welcoming you back and making your next stay just as memorable.Fernando CamachoGuest experience Manager

Dear Viviana, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your stay.We understand that unexpected fees can be upsetting. We strive to provide clear communication regarding all charges, and we regret that this was not your experience. Your comments about the breakfast service fee and resort fee have been noted, and we will review our pricing and information policies to ensure they are transparent for all guests.The situation with the eggs and the restaurant charges is certainly concerning. We aim to offer a variety of quality dining options at fair prices, and we apologize if these did not meet your expectations. We will address your comments with our culinary team to prevent similar issues in the future.Regarding the complimentary services such as bike availability and water bottles, we apologize for the delays and lack of availability at the time you requested them. We will work on improving our stock management and service efficiency to ensure these amenities are consistently provided as advertised.As for the cenote access and the DJ, we strive to create a balance between relaxation and entertainment for our guests. We apologize if the schedule and the noise level negatively impacted your experience. We will consider your feedback as we evaluate our event programming.We are sorry to hear that our customer service did not meet your expectations. Our staff is trained to provide excellent service, and it is disappointing to learn we fell short during your stay. Your comments will be shared with the team for improvement.We regret that we could not provide you with the experience you deserved. We value your feedback and will use it to improve our services. Should you reconsider staying with us in the future, we would like the opportunity to make it right.Thank you again for your review.

Dear SandraWow, thank you for the amazing review! We're so glad you loved Diego's service, the welcome drinks, and the cenote DJ! We appreciate you recommending us.Hope to see you back again soon!Sincerely,Fernando CamachoGuest Experience Manager

Thank you Ms. Niesha for your review and your kind commentts about Ricardo and his amazing F&B team! We will bee looking forward to your return!Fernando CamachoGuest Experience Manager

Dear Sarah!Thank you very much for your review and comments! we will be looking forward to hosting you again!Fernando CamachoGuest Experience Manager

Dear Mark, Thank you so much for taking the time to leave such a wonderful review! We are very glad to hear that you were able to achieve complete relaxation during your stay.We're especially happy to know you enjoyed our cenote – it truly is a unique feature of the property. We appreciate your feedback on the food and drinks, we're always striving to improve our offerings. And most importantly, we're glad our staff struck the perfect balance of attentiveness and allowing you space to unwind.We hope to welcome you back for another relaxing stay in the future!Sincerely,Fernando CamachoGuest Experience Manager

Dear Karyn, Thank you very much for your feedback and compliments! We will be looking forward to welcoming you back again soon!Fernando CamachoGuest Experience Manager

Dear Maya, Thank you so much for sharing your experience! We are so happy to learn of your stay at Shibari exceeded your expectations and left such a positive impact on you. Our team works diligently to create a space that not only provides comfort and luxury but also fosters a deep connection with nature and oneself.It's wonderful to hear that you enjoyed the atmosphere of our Tuuch cenote and also its musical vibes. We take great pride in our attention to detail and service, ensuring that every aspect of your stay is seamless and memorable.Thank you for traveling as well through the Expedia VIP Program, we appreciate your comments on our room features and facilities and of course our yoga classes amidst the jungle setting are designed to elevate both body and spirit, and we're thrilled that you found them energizing.We understand the importance of catering to dietary preferences, and we're glad you found our wealth of vegetarian options to your liking.Thank you again for choosing to stay with us and for sharing your glowing review. We look forward to welcoming you back to continue your journey of soulful connection and relaxation in the high vibrations of Shibari Tulum.Fernando CamachoGuest Experience Manager

Sr. Hector, Muchísimas gracias por su calificación y sus palabras para un servidor y el equipo. Le agradezco mucho su paciencia y el haberme permitido atenderle a usted y su esposa en el momento que se requirió. Esperamos pronto poder recibirle de nuevo en esta su casa. SinceramenteFernando CamachoGerente de Experiencia del Cliente

Dear Piotr!Thank you for giving us a perfect score and of course for your comment, we really appreciate it and we are very glad we were able to meet your expectations. Thank you again and looking forward to welcoming your back in the future. Fernando CamachoGuest Experience Manager

Gracias Eduardo por su calificación!Esperamos verle de vuelta en el futuro. Fernando CamachoGerente de Experiencia del Huesped

Dear Ariel, Thank you for sharing such a detailed and glowing review of your stay at Shibari! We are very glad to hear that you enjoyed our prime location, offering a peaceful oasis amid the bustling heart of Tulum, and of course all our array of amenities, from the cenote and swim-up bar to the jacuzzi and outdoor spaces.We are very proud of our staff and it is wonderful to hear that the butler service and our staff really improved your experience. We are very glad that your spa service and yoga sessions were enjoyable, we always strive to create a complete experience for our guests.Thank you also for mentioning the convenience of visiting multiple beach clubs of the Ros Negra with our free access program, weunderstand that beachside proximity is important for some guests, so thank you for pointing that out for others considering our hotel.Lastly, we appreciate your note on food prices in Tulum; we aim to offer quality dining at reasonable prices in line with the area, and we're glad you found our offerings satisfactory.Thank you once again for your kind words and thoughtful feedback. We look forward to welcoming you back to Hotel Shibari for another memorable stay. If there's anything we can do to make your next visit even more enjoyable, please let us know!Fernando CamachoGuest Experience Manager

Ms. Rashad!Thank you very much for your great review! We are so happy hear that you and your girlfriends had such a great time at Hotel Shibari. Diego will be especially delighted to know that he made your stay special. We hope to welcome you back soon for another amazing experience. If there's anything we can do to make your next visit even better, please let us know!Fernando CamachoGuest Experience Manager

Dear William, Thank you so much for this amazing review and of course for choosing Hotel Shibari for your stay. We're thrilled to hear that you had an amazing experience and that our staff, property, and amenities exceeded your expectations. It's great to know that you enjoyed the cenote and the ambiance created by our residen DJ Giglio. We're also glad to hear that you enjoyed our suites set up. We truly appreciate your recommendation and look forward to welcoming you back on your next visit. Thank you again for your wonderful review!Sincerely, Fernando CamachoGuest Experience Manager

Cari Angela e Paolo,È stato un piacere avervi come ospiti. A nome di tutto il team, ti ringraziamo per la tua valutazione e speriamo di riaverti in hotel. La sua catena è ben mantenuta dagli alux.Cordiali salutiFernando CamachoResponsabile dell'esperienza degli ospiti

Dear Jennifer, We truly appreciate your feedback, we hope to be your hosts again in your next visit to Tulum. Thank you so much!Fernando CamachoGuest Experience Manager

Dear Martin!Thank you for your review! We're thrilled to hear that you enjoyed your stay with us and had the chance to experience our amazing cenote. Our team works hard to provide exceptional service, and it's wonderful to see that reflected in your feedback. We hope to welcome you back again soon for another memorable stay at our sanctuary. Fernando CamachoGuest Experience Manager

Muchas gracias Itzel, We're grateful for your feedback and thrilled to hear that you found our place beautiful especially from a colleague! We appreciate your compliments on the quality of our restaurant food and are taking note of your comments regarding service for further improvement. We are passing on your compliments to our butler department, they will be very glad to learn of it. Thank you for choosing us, and we hope to have the pleasure of hosting you again soon at our sanctuary.Fernando Camacho

Dear Stella, Thank you so much for your kind workds, we are veryg glad to hear that you had an excellent stay with us and that you found everything about the property to be top-notch.It's great to know that our staff's kindness,made the diference in your experience. We can't wait to welcome you back for another memorable stay!Fernando CamachoGuest Experience Manager

Dear Dequan, Thank you for your kind words! We're delighted to hear that you found our space peaceful. Your satisfaction is our top priority, and we hope to provide you with many more serene experiences in the future.Fernando CamachoGuest Experience Manager

Ms. Danielle!Thank you so much for choosing Hotel Shibari and for sharing your kind words! We're thrilled you found our atmosphere so peaceful Is there anything else that made your stay exceptional? We'd love to hear your thoughts on how we can continue to provide the best possible experience for our guests and get a perfect score next time!Fernando CamachoGuest Experience Manager

Thank you Edismary!Absolutely wonderful to hear, thank you for sharing your experience! We strive to create a truly zen and peaceful atmosphere, so we're thrilled it resonated with you. Looking forward to welcoming you back!Fernando CamachoGuest Experience Manager

Thank youy Lloyd!I'm thrilled to hear Hotel Shibari exceeded your expectations! It sounds like everything contributed to a fantastic experience. We strive to create a welcoming and relaxing atmosphere for our guests, so your feedback is truly valuable.Thank you very much!Fernando CamachoGuest Experience Manager

Dear Susanne, I'm glad to hear you had a wonderful stay at Shibari! It sounds like you truly enjoyed the beauty of our property. We are glad you enjoyed your visits at our restaurant, we take pride in providing delicious breakfasts to fuel your Tulum adventures.See you back soon!Fernando CamachoGuest Experience Manager

Dear Damion!Your 5-star review is the best kind of compliment! Thank you for supporting us.Fernando CamachoGuest Experience Manager

Dear Chelsey, Thank you for your fantastic review! We are so happy to hear that your stay at Shibari Hotel was one of the best you've experienced.We're delighted to hear that you plan to return to our property in the future. We look forward to welcoming you back and ensuring another wonderful stay with us.Fernando Camacho Guest Experience Manager

Dear Tamyra, Providing a relaxing and accommodating experience for our guests is our top priority, and we're delighted that our staff made your stay memorable with their amazing service.Thank you for your recommendation, and we're delighted that you found Shibari to be a great place to relax and visit. We look forward to welcoming you back for another rejuvenating stay in the future!Fernando CamachoGuest Experience Manager

Hello Pebel!Thank you for your WOW-worthy review! We are super happy to hear about your stay. Our team works hard to ensure every guest feels welcomed and cared for It's fantastic to know you enjoyed our elicious food and drinks, compliments have been passed on to Chefs and bartenders. Can't wait to welcome you back for more memorable experiences! Fernando CamachoGuest Experience Manager

Dear Jose Luis, Thank you for your lovely review! We're delighted to hear that you found Shibari Hotel to be a wonderful and peaceful retreat that prioritizes environmental care. Providing great service is always our aim.We take pride in our commitment to sustainability and eco-conscious practices, and it's wonderful to hear that you appreciated this aspect of your stay.Thank you for choosing Shibari Hotel, and we look forward to welcoming you back for another peaceful and enjoyable experience in the future! Fernando CamachoGuest Experience Manager

Dear Carlee, Thank you for choosing Hotel Shibari for your first Tulum experience! We're thrilled to hear that you enjoyed so mucy your stay overall. It's fantastic to know that you found our location convenient for exploring the beach clubs and restaurants nearby. Providing exceptional service is what we strive for, and we're delighted that it made your stay memorable. We truly appreciate your recommendation and look forward to hosting you again soon! Fernando CamachoGuest Experience Manager

Dear Timothy, We sincerely appreciate your valuable feedback and the time you took to share your thoughts about your recent stay at Shibari Tulum. We thank you for your detailed comments.Creating a relaxing and enjoyable environment for our guests is our utmost priority, and it's heartening to know that we achieved this during your stay creating a great price-benefit balance.Your insights regarding the limited menu at our main restaurant and the music played by the DJ are duly noted. We apologize for any inconvenience caused by these aspects and assure you that we will carefully review and address these concerns to enhance our offerings and overall ambiance.We also understand the challenges you faced with transportation and the pricing of nearby establishments. While these factors are beyond our direct control, we appreciate your understanding and will continue working towards finding solutions for a more seamless experience.Once again, thank you for providing us with your feedback. It is through insights like yours that we can continually improve our services. We hope to have the pleasure of welcoming you back to Shibari Tulum in the future, ensuring a more enjoyable and enhanced stay.Fernando CamachoGuest Experience Manager

Gracias Othon!Thank you for the perfect score! We're grateful for your support and hope to welcome you back soon for another exceptional experience!Fernando CamachoGuest Experience Manager

Thank you Raul!We're glad you enjoyed your stay at Shibari. If there's anything specific you particularly liked or any suggestions you have for improvement, we'd love to hear them!Fernando CamachoGuest Experience Manager

Thank you Erick!We're very happy to hear that you had a wonderful stay with us. Your kind words about our staff and the beauty and tranquility of our hotel mean a lot to us. We hope we can welcome you back for another fantastic stay at our sanctuary!"Fernando CamachoGuest Experience Manager

Dear Kelsy, It is such a pleasure to learn about your experience. It's wonderful to know that you enjoyed our excellent service, delicious breakfast, and the peaceful ambiance of our hotel and of course our location that makes access to nightlife and beach clubs really easy. Thank you for recommending us! We look forward to welcoming you back to Shibari Tulum for another fantastic stayFernando CamachoGuest Experience Manager

Dear Sheena, Thank you for the fantastic review! We'd love to hear more about your experience sometime. Feel free to reach out if you have any questions or inquiries for your next visit.Fernando CamachoGuest Experience Manager

Dear Luis, Thank you very much for sharing your feedback about your stay. We hope to welcome you next time and score a 5! Please reach back if there is anything we can do for you to make sure your stay goes perfect next time. Fernando CamachoGuest Experience Manager

Dear Esam,Thank you for your kind words! We're thrilled to hear that Shibari Tulum exceeded your expectations. We aim to provide our guests with an unforgettable experience amidst the beauty of Tulum. Looking forward to welcoming you back soon for another fantastic stay!Fernando Camacho Guest Experience Manager

Dear Yaniv, We truly appreciate your amazing review, our team strives to provide the best possible experience and we are very glad to learn we fullfilled your expectations. Thank you again and looking forward to welcome you back!Fernando CamachoGuest Experience Manager

Dear Chris, We truly appreciate your positive feedback. We would love to welcome you back soon! Thank you very much!Fernando CamachoGuest Experience Manager

Muchas gracias Sr. Castro, Estamos muy contentos de recibir sus comentarios y saber que ha disfrutado su estancia. Muchas gracias por visitarnos, les esperamos pronto de regreso en nuestro santuario. Fernando Camacho Guest Experience Manager

Dear Skyler, Thank you for your feedback, we are very sorry we did not fullfill your expecattions, we look forward to hosting you again and make sure your experiencie goes in the true Shibari fashion.

t's wonderful to hear that you had such a lovely experience at Hotel Shibari during your babymoon. From the lush landscaping to the attentive service and beautiful rooms, it sounds like the hotel provided the perfect backdrop for your special getaway. The cenote and the vibey atmosphere created by the DJ added to the relaxing ambiance, allowing you to fully unwind and enjoy your time away.While the dining options at the hotel's Atta restaurant were delicious, it's understandable that you were hoping for more variety, especially with some simpler options like tacos or traditional Mexican fare. We are glad to say that these are available at the Tuuch cenote menu along with simpler options. Regarding the Tulum hotel zone, we acknowledge that the area is still under development, While we cannot control the surrounding environment, we strive to provide a luxurious and relaxing haven within our hotel grounds.We appreciate your honest feedback and are committed to continuously improving the guest experience at Hotel Shibari. We hope to welcome you back in the future and provide you with an even more memorable and enjoyable stay, tailored to your specific needs and preferences.Fernando CamachoGuest Experience Manager

Dear Steven, Thank you for taking the time to share your feedback about your recent stay at Hotel Shibari. We're happy to hear you enjoyed your room and found our staff to be excellent. We're glad we were able to accommodate your request for a quieter room.The cenote is truly a special feature of our property, and we're thrilled you found it to be a relaxing and beautiful addition to your evenings. We strive to provide a unique and serene atmosphere for our guests, and it's rewarding to know that we achieved that for you.Thank you again for your kind words and feedback. We hope to welcome you back to Hotel Shibari in the future, where we can continue to provide you with an exceptional and peaceful experience.Sincerely,Fernando CamachoGuest Experience Manager

Dear Christa, thank you for sharing your experience! We would love to welcome you back shortly at our sanctuary.Fernando CamachoGuest Experience Manager

Thank you for your feedback. We strive to provide exceptional experiences for all our guests, we are very sorry we did not meet your expectations. If there is anything specific you feel we could improve upon, please let us know. We hope to welcome you back for an even better stay in the future.

Thank you so much! We're delighted you enjoyed your stay. We hope to host you soon again in our sanctuary.Fernando CamachoGuest Experience Manager

Dear Evelyen, We are so grateful for your 5-star review! It means a lot to us. Looking forward to welcome you back!Fernando Camacho

Dear Katie, Thank you so much for your glowing review! We're thrilled to hear that your experience at Hotel Shibari exceeded your expectations and left you with such positive memories. It's fantastic to know that you enjoyed everything from the food and accommodations to the service and amenities. Our team works hard to ensure that every aspect of your stay is exceptional, so your kind words mean a lot to us.We're delighted that you appreciated our partnership with three beach clubs, offering you access to various areas and concepts of the beach entartainment and enhancing your overall experience. We strive to provide our guests with diverse and enjoyable experiences, and it's wonderful to hear that you found it fun and exciting.Thank you for choosing Hotel Shibari, and we sincerely hope to welcome you back for another dream-worthy stay in the future! If there's anything else we can do to make your next visit even more memorable, please let us know.Fernando CamachoGuest Experience Manager