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"The rooms are clean, but the style is outdated and extremely minimalistic no charm, no character. Definitely not what you expect from a hotel of this level. The restaurants are expensive by far too expensive for the quality offered. The Italian restaurant was honestly terrible: “homemade” seafood pasta with a tomato sauce that tasted like it came straight from a can, and a risotto that was completely wrong, both visually and in taste. It didn’t resemble a proper risotto at all. Breakfast was also disappointing: average quality, tasteless fruits, and bad coffee. On top of that, the service is rigid and unfriendly. Breakfast opens at 7:00 and they mean exactly 7:00, not a minute earlier. We were even told to wait for 40 seconds. That kind of inflexibility is frustrating, especially for families. The pool area is another issue. Guests are allowed to drink and eat in the pools, and there is little to no control. As a result, there are glasses, utensils, and trash left aroundsometimes even inside the pool. It feels messy and poorly managed. Positive: The concierge area allways helpfull and frendly. The beds are confortable for the sleep and the Laguna area Another important point: the hotel is very isolated. It only really makes sense if you plan to stay inside the resort most of the time. Conclusion: far too expensive for what you gut mediocre food, rigid service, and no real atmosphere. I would not come back and do not recommend it. "

"Schöne Hotelanlage, nettes Personal und gutes Essen."

"große Anlage mit zu wenigen Shuttles, um zu den verschiedenen Pools/Restaurants zu kommen. Buffet bietet wenig bis kaum Variation und Qualität unterirdisch. Vor allem am Wochenende war die Anlage voll mit Partygästen, die bis in die Nacht gefeiert haben und lautstark an den zimmern vorbeigegangen sind. Hauptpool ab Mittags nicht mehr zum entspannen zu nutzen, da hier neben extrem vielen Gästen auch sehr laute Musik vorhanden ist und das Entertainment Programm viel zu laut gestaltet ist (laute Mikro-Ansagen, ...)"

"Absolutely amazing Resort! Best Location in Mayakoba. Quiet, friendly staff and delicious food. "

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