Dear Jenaya,Thank you for this great review.We're thrilled to hear that our staff made a lasting impression, especially Hector at the Rum & Juliet pool bar, who embodies our commitment to providing a harmonious and carefree environment. It's wonderful to know that the cleanliness of your room and the overall condition of our hotel met your expectations, reflecting our mindful approach to creating an inviting and sophisticated atmosphere. Our team is inspired by comments like yours that appreciate the luxury and elegance we strive for in every guest interaction.We look forward to welcoming you back soon. Kind regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Apreciado Jose Juan,Muchas gracias por sus comentarios.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Ariel Colina,Thank you for such a great review.We are thrilled to hear that the cleanliness and amenities in your room met your expectations with a perfect score! Our team takes great pride in ensuring our guests enjoy a harmonious and sophisticated environment, and your recognition of our efforts is truly inspiring. From the Smart TVs to the terrace with a whirlpool bathtub, we aim to provide a luxury experience that is both mindful of your needs and inviting to your senses.We look forward to a return visit from you in the future.Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Apreciable Jefree,Estimado huésped, Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma.Nos complace saber que su estancia fue una experiencia maravillosa y divertida, y que el trato recibido por parte del personal, especialmente de Janahira y su compañera, fue excepcional. En Paradisus Grand Cana, nos esforzamos por ofrecer un servicio atento y un ambiente lujoso y armonioso que invite a nuestros huéspedes a sumergirse en la naturaleza y apreciar nuestro entorno tropical. Nos alegra que las instalaciones y amenidades hayan sido de su total agrado, reflejando nuestro compromiso con la excelencia y el confort sofisticado.Nos encantará volver a hospedarle muy pronto. Le enviamos nuestros más cordiales saludos,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Yessel,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Anaïs,Thank you for such a positive review.We're thrilled to hear that the swim-up pool added a touch of luxury to your daughter's 1st birthday celebration, and it's wonderful to know that our efforts to maintain a harmonious and sophisticated environment have been recognized in your 100% ratings for room cleanliness, hotel condition, and service. Our team is committed to providing an inviting and relaxed atmosphere, and we're glad that this resonated with you during your stay.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Ledeja,Thank you for this great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back soon. Kind regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Nestor,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Branislav,Thank you for such a great review.We're thrilled to hear you found our staff and services exceptional, and it's wonderful to know that our commitment to a luxury, carefree family vacation resonated with you. It's inspiring to read that the pristine condition of our resort contributed to a memorable vacation spot for your family. Your satisfaction with the cleanliness of our room and the high quality of amenities reflects our dedication to providing a harmonious and sophisticated stay for all our guests.We look forward to a return visit from you in the future.Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Mrs. Sara,Thank you for such a positive review.We truly appreciate your kind words about our team members. It's a boost for us every time we receive positive reviews such as this.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Kentavious,Thank you for taking the time to review your stay.It is inspiring to hear that you found the room cleanliness, hotel condition, service, and amenities to be of the highest standard. We take pride in our sophisticated approach to hospitality, ensuring our guests a carefree and luxurious stay with us. We are, however, truly sorry to hear about your dining experience. Our array of restaurants aims to offer world-class culinary delights, from the sizzling steaks at Karnica to the vibrant flavors of Machu's Peruvian dishes, and it is disappointing to learn that we fell short of your expectations. We are continually mindful of our guest feedback as it helps us enhance our offerings, ensuring a harmonious experience that fully immerses you in the tropical charm of Punta Cana.We are looking forward to welcoming you again. All the best!Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Ely,Thank you for such a great review.We are thrilled to hear that our culinary offerings and the warmth of our hospitality hit the mark for you! Our team takes great pride in providing a luxury dining experience and service that makes every guest feel special. The cleanliness of our suites is a testament to our mindful approach to ensuring a harmonious stay, and we are glad you noticed the impeccable condition of our hotel. Rest assured that your kind words serve as an inspiring reminder of our commitment to excellence.We look forward to a return visit from you in the future.Best wishesFélix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Giuseppe,Thank you for taking the time to review your stay.We're thrilled to hear that the cleanliness of your room and the condition of our hotel met your impeccable standards, reflecting our commitment to providing a sophisticated and harmonious environment. It is also gratifying to know that our service and room amenities contributed to a relaxed and carefree stay. We do note your comments regarding dining options and would like to mention that our resort offers a variety of restaurants featuring international, Asian, Mediterranean, and local cuisine, aiming to cater to a wide array of palates while offering an elegant dining experience. We hope you had the chance to enjoy these during your stay and immerse yourself in the tropical ambiance that makes our resort so inviting.We are looking forward to welcoming you again. All the best!Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Ciesha,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you and your family back for another memorable vacation in the future.Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Zevanique,Thank you for rating our property. We wil lbe looking forward to welcome you again.Regards,

Dear Matthew,Thank you for rating our property. We wil lbe looking forward to welcome you again.Regards,

Dear Richard,Thank you for taking the time to review your stay.We are delighted to hear you enjoyed the 80% cleanliness of our rooms, the condition of the hotel, the service, and our room amenities. It is great to know that our efforts to provide a luxury experience with sophisticated touches are appreciated. Our team takes pride in ensuring that every aspect of your stay is harmonious and inviting, from the comfort of our DreamMaker mattress to the excitement of our Blast! Water Park. We are mindful of the presence of mosquitoes and have procedures to manage it, ensuring a carefree and relaxed environment for all our guests. While these uninvited guests are a part of our tropical setting, we strive to minimize any inconvenience they may cause and appreciate your understanding.We are looking forward to welcoming you again. All the best!Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Estimado Huésped, Lamentamos sinceramente escuchar que su experiencia en nuestro hotel no estuvo a la altura de sus expectativas, especialmente durante un evento tan significativo como su cumpleaños. En primer lugar, deseamos abordar su preocupación sobre la reserva de restaurantes. Nos esforzamos por ofrecer un servicio de alta calidad en todas las áreas, incluida la gestión de reservas de nuestros restaurantes. Entendemos la importancia de este aspecto para la experiencia global de nuestros huéspedes. Asegúrese de que su comentario será tomado en serio y se investigará a fondo para garantizar que este tipo de incidencias no vuelvan a ocurrir en el futuro.Respecto a la limpieza en las habitaciones, nos entristece saber que no cumplimos con sus estándares. La limpieza y el mantenimiento adecuados son prioridades fundamentales para nosotros, y tomamos muy en serio cualquier falta en este aspecto. Sus comentarios han sido compartidos con nuestro equipo de limpieza para que puedan tomar medidas correctivas inmediatas y garantizar que todas nuestras habitaciones estén impecables para futuros huéspedes.Una vez más, lamentamos sinceramente cualquier situación que haya experimentado durante su estancia con nosotros. Su retroalimentación es invaluable para nosotros ya que nos ayuda a mejorar continuamente nuestros servicios y asegurar que cada huésped disfrute de una experiencia inolvidable.Atentamente,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Jasmin,Thank you for rating our property. We wil lbe looking forward to welcome you again.Regards,

Dear Jonathan,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al Paradisus Grand Cana - All Suites.Nos complace enormemente saber que su estancia en nuestro oasis de lujo fue una experiencia inolvidable y que los servicios, desde la atención hasta las actividades, superaron sus expectativas. Agradecemos sus palabras hacia la decoración especial que Leonela y Stefanie prepararon para el cumpleaños de su hijo, siempre nos esforzamos por crear momentos mágicos y personalizados.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Melinda,Thank you for such a positive review.It's truly heartwarming to hear how Omar, our concierge, provided you with such an inspiring service, making your stay memorable. We're delighted that the sophisticated beauty of our resort and the respectful, attentive nature of our staff left a lasting impression on you. Our location, harmoniously tucked away yet just a tropical, carefree minute's ride by golf cart to the inviting beach, is designed to offer both seclusion and convenience to our esteemed guests.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Randy,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Amber,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Sue,Thank you for such a positive review.We're thrilled to hear that you enjoyed a harmonious blend of pool and beach, creating that carefree atmosphere we strive for. Your appreciation for our room cleanliness and amenities reflects our commitment to providing a luxurious and sophisticated stay. The elegant conditions of our hotel and the respectful service from our team are aspects we take great pride in, and we're glad they contributed to your positive experience.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Peter, Thank you for taking the time to review your stay.We're thrilled to hear that you found our room cleanliness and hotel condition impeccable; our team takes great pride in maintaining a harmonious and sophisticated environment. Your appreciation for our service is equally inspiring, as we strive to provide a carefree and inviting atmosphere for our guests. It's fantastic to know that our room amenities contributed to a luxury experience, complete with our DreamMaker mattress and a variety of pillow choices in our Swim-Up Suites for a truly relaxed stay.We are looking forward to welcoming you again. All the best!Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Guest,Thank you for taking the time to review your recent stay.We're absolutely delighted to hear about your amazing family vacation and appreciate your kind words on the diverse activities we offer, ensuring a carefree and enjoyable experience for all ages. It's heartwarming to know that our service met your expectations, providing an inviting and harmonious atmosphere throughout your stay. We're also thrilled that you enjoyed the diverse gourmet experiences, with our sophisticated and world-class dining options leaving a lasting impression. A special thanks for recommending Gustavo; it's always inspiring to hear about team members who make our guests' experiences truly memorable.We look forward to welcoming you back soon. Kind regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Jafet,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Iva,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Guest, Thank you for reviewing your recent experience.We regret to hear about the issues you encountered with the room's motion sensors affecting the air conditioning. Our sophisticated systems are designed for energy efficiency and guest comfort, and we apologize if they did not provide the relaxed environment we strive for. We appreciate your feedback as it inspires us to continuously enhance our guest experience, ensuring a harmonious stay for all.On the other hand, we're absolutely thrilled to hear that our staff provided top-notch service during your stay; their dedication to creating an inviting and mindful atmosphere is indeed a cornerstone of our hospitality. Additionally, it's wonderful to know that our all-inclusive offerings met your expectations, bringing a taste of luxury and international flavors to your dining experience. We hope to welcome you back. All the best.Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Carolina,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Estimada Andra,Muchas gracias por su reseña acerca de su experiencia en nuestro hotel.Nos alegra saber que la limpieza de la habitación cumplió con sus expectativas al 100%, algo que consideramos esencial para una experiencia sofisticada y relajada. Es un placer leer que la condición del hotel estuvo a la altura de sus deseos de lujo y elegancia.Lamentamos que su calificación final no haya sido la más alta, sin embargo, confiamos en que esto solo se debió a un pequeño error.Ha sido un placer poder recibirle y esperamos volver a hacerlo en un futuro muy próximo.Un cordial saludo,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Katia,Thank you for taking the time to share your feedback,While we're thrilled to hear that you found our hotel to be in impeccable condition, it seems we've missed the mark on some aspects of your stay. We strive to provide a harmonious and sophisticated experience, and it saddens us to hear that our service did not meet these standards during your visit. Regarding the food quality, we take pride in offering a variety of culinary experiences, from the vibrant flavors at Machu to the elegant dishes at Karnica, and we regret that we did not enchant your palate this time.We would have loved that you share these comments with us while you were still staying here. We can assure you that our kitchens and restaurants teams would have offered you options that suit your needs, as we understand that receiving hundreds of people from all over the world daily implies making adjustments to our gastronomic offer. We bear in mind that the tastes and preferences of each person vary drastically. What may be overwhelming flavors for someone may not be enough for others. That is why our team will always have options for our guests.Our team is always mindful of our guests' experiences and we appreciate your candidness as it inspires us to continually improve.We hope to welcome you again in the future. Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Alain,Thank you for taking the time to review your stay.We're sorry to hear that our service did not meet your expectations. We are sorry if during your accommodation a staff member has not made you feel at home. For us, the most important thing will always be offer a quality service and human warmth. Through this same opinion forum we can find hundreds of comments that highlight and appreciate the excellent work that our team does every day.All our team share a philosophy service and we are sorry that you have had an approach with a staff member who does not share this with us. Undoubtedly, your comments will be shared with the heads of each department to make the corresponding adjustments.While we cannot change the past, we are always seeking ways to enhance our guest interactions to ensure a relaxing and carefree stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Annis,Thank you for taking the time to share this feedback.We're thrilled that you embraced the carefree spirit of our resort and enjoyed your stay. It's our goal to provide a harmonious and luxurious environment that allows every guest to create their own inspiring story. Regarding the culinary experience, we're always striving to offer a diverse and sophisticated array of dining options to suit all palates. While it's disappointing to hear that our food did not consistently meet your expectations, we appreciate your feedback as it is essential in helping us improve and maintain the high standards we set for our dining experiences.All of the team hope that we may be able to see you again in the future. Kindest regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Yanel,Thank you for such a positive review.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It's also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.We hope to see you again in the future.Kind regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Ricardo,Please accept our sincere thanks for this kind feedback.Your appreciation for our pristine white sands and the crystal-clear waters at our private beach area resonates with our commitment to offering a harmonious and elegant beachfront experience. It is delightful to hear that you found our resort to be spotlessly clean and spacious, allowing for a carefree and relaxed atmosphere during your stay. We take pride in our sophisticated amenities and are thrilled that they contributed to making your stay luxurious and memorable.We hope to welcome you back in the future.Best wishesFélix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Valeria,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Leonel,We thank you for your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again.Best regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Jeffry,Thank you for your positive review, we appreciate it.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of seeing you again in the future. Kind regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Bin Hon,Thank you for sharing this review of your time at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Jasieen,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Tanya,Thank you for this great feedback about your recent stay.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to welcoming you and your family back for another memorable vacation in the future.Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Nicole,Thank you for taking the time to share your feedback.It is troubling to hear about your dining experience and the discomfort you faced. Our array of world-class restaurants and culinary experiences are typically a highlight for our guests, and we regret that you found the options limited. We aim to offer a sophisticated and carefree experience, and it seems we fell short in this instance. Please rest assured that we take all feedback seriously and are mindful of our guests' experiences.We hope we can provide you with an improved stay in the future.Kind regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana