This place was such a disappointment! The worst service we have ever experienced , and we travel frequently! Staff made us feel like we were bothering them. They reallyneed to train the staff, seemed like they didn’t know how to work in the “service” industry and didn’t care about earning tips. We booked the oceanfront suite with Butler service, the room was beautiful, but the butlers service is non existent, our one special request was to have a breakfast set up for the family one morning, and they just dropped it outside of our door, didn’t even bother to know on the door, let alone set up the table for us . No top shelf tequilita (even though they advertise it), even at the “preferred bars “. They scammed us into using our resort credits for a special lobster and steak dinner (that tasted like rubber) but ended up charging us anyway for it. The food is terrible, flavorless, and limited. I would never recommend this place to anyone. Save your headaches and book a resort with real luxury service.