5/5: Hervorragend
Verifizierter Reisender
Mit dem Partner gereist, Mit der Familie gereist
19. Apr. 2021
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our experience at Hyatt Zilara was amazing! We couldn’t have selected a better hotel. From the moment that we arrived they made us feel welcomed, they even said “welcome home” like if they had been waiting for us. Every staff member seemed to be hand picked to provide the best customer service. They were extremely kind, helpful and accommodating. Amado was pretty much our guide through the hotel. He would go out of his way to take us wherever we wanted to go. Heriberto was one of the servers at the Italian restaurant and the buffet. He took very good care of us, checked on us constantly to make sure we were enjoying ourselves. The guy speaks 4 languages and his manners are a good representation of the Hyatt brand. Alcibiades, one of the chefs at the Japanese restaurant was very entertaining, creating an amazing atmosphere and dining experience. The food was tasty and his show made the night even better. Julio was one of the servers at the buffet. He was also very informative and attentive. He made it posible for us to learn more about the restaurants at the hotel. 5 stars are not enough to rate this amazing hotel and the wonderful experience we had. Every night the entertainment team presents a different show, the hotel has over 7 restaurants with open access, the gym is brand new, the rooms are comfortable and pretty and the hotel has uncountable spaces to take beautiful pictures.
Aufenthalt von 4 Nächten im April 2021
