This was my first international trip with my daughter, and I was excited for a relaxing vacation. Unfortunately, MeliĂĄ Caribe Beach Resort was a huge disappointment from the moment we arrived.
âą Our room had a leaking fridge that left water all over the floor
âą There were red ants crawling inside the in-room jacuzzi
âą We found bugs on the buffet food and the food itself was mostly cold or poorly prepared
âą Shuttle drivers ignored us multiple times even when we signaled for pickup
âą The staff overall were rude and unhelpful, and the managers kept forgetting to book our dinner reservations
âą To top it all off, we found a huge cockroach in our room
We tried to make the best of it and spoke to the staff, but nothing improved. We were offered a chance to move to another resort but only if we paid $180 more per night which is insulting after how bad the conditions were.
I contacted Expedia (who I booked through), and they admitted there were problems but said the hotel refused a refund. Another guest in my group received a full refund for the exact same experience, yet I was only offered $200. This is completely unfair and shows that neither the resort nor Expedia took my concerns seriously.
This experience was stressful, disappointing, and far from what was promised. I do not recommend this resort, especially if youâre expecting comfort, safety, or good service. Iâll never return.
