Dear Guest, We would like to thank you for trusting in our Barceló Bávaro Palace, we are glad that you spent an amazing time in our wonderful hotel, and that we were able to meet your expectations. We would be grateful to welcome you back in our little Caribbean paradise. Regards, Cesar GüílamoGeneral Manager at Barceló Bávaro Palace

Lieber Gast, Erhalten Sie einen herzlichen Gruß vom gesamten Team des Barcelo Bavaro Palace. Obwohl wir Ihre Enttäuschung über Ihren Aufenthalt in unserem Barceló Bavaro Palace aufrichtig bedauern, möchten wir Ihnen dafür danken, dass Sie uns Ihre Kommentare mitteilen, da dies uns helfen wird, besorgniserregende Bereiche zu identifizieren und sofort zu handeln, um die Erfahrung unserer zukünftigen Gäste bei uns zu verbessern. Ihre Meinung ist uns sehr wichtig und von großem Wert, denn durch diese Art der Kommunikation geben uns unsere Gäste die Möglichkeit, unsere Leistung zu beurteilen und zu bewerten sowie die von uns erwartete Servicequalität aufrechtzuerhalten und anzubieten. Es tut mir sehr leid, dass ich Ihre Erwartungen bei dieser Gelegenheit nicht erfüllen konnte, und ich entschuldige mich für alle Unannehmlichkeiten, denen Sie begegnet sind, denn entgegen unserem Wunsch haben wir nicht den positiven Eindruck hinterlassen, den wir uns von Ihnen gewünscht hätten Besichtigung unseres Anwesens. Es ist unsere aufrichtige Hoffnung, dass dies kein Grund ist, in Zukunft nicht bei uns zu bleiben. Es gäbe keine bessere Belohnung, als die Gelegenheit zu haben, Sie wieder willkommen zu heißen, um Ihr Vertrauen zurückzugewinnen und Ihnen unser Engagement für exzellenten Service zu demonstrieren. Herzlich, César Güílamo Regie: Barceló Bávaro Palace.

Lieber Gast, Vielen Dank, dass Sie diese Meinung zu Ihrem letzten Aufenthalt im Barceló Bavaro geteilt haben Palast. Wir freuen uns über Ihr Feedback nach Ihrem letzten Besuch. Da wir ständig versuchen, uns zu verbessern, ist Ihr Feedback entscheidend für unseren zukünftigen Erfolg. Wir sind enttäuscht, Ihre Kommentare über den Service zu lesen, den Sie während Ihres Aufenthalts bei uns erhalten haben. Vor allem, weil Ihre Kommentare nicht den gewohnten Servicestandard widerspiegeln, den wir unseren Gästen bieten möchten. Sie können jedoch sicher sein, dass Ihre Meinung mit unseren Abteilungsleitern geteilt wird, um sie über diese Situation zu informieren und entsprechend zu handeln. Darüber hinaus haben wir Ihre Beobachtungen bezüglich des Vorhandenseins von Kakerlaken in unserem zur Kenntnis genommen Installationen. In Anbetracht des karibischen Klimas, abhängig von Feuchtigkeit und Hitze, ist das Vorhandensein von Insekten in jedem Hotel, Geschäft oder Privathaus unvermeidlich. Wir haben jedoch einen speziellen Plan zur vorbeugenden Schädlingsbekämpfung sowie regelmäßige Behandlungen, um ihr Vorhandensein im Hotel zu verhindern. Nochmals vielen Dank, dass Sie sich für uns entschieden haben, und für Ihre konstruktive Kritik. Wir hoffen, dass wir die Gelegenheit haben, Sie in Zukunft wieder zu bedienen und Ihre Erwartungen zu übertreffen. Herzlich, César Güílamo Director: Barceló Bávaro Palace.

Lieber Gast, Erhalten Sie einen herzlichen Gruß vom Team des Barceló Bávaro Palace. Zunächst möchten wir uns für Ihren Kommentar bedanken, in dem Sie Ihren kürzlichen Besuch in unserem Barcelo Bavaro Palace Hotel loben, und wir freuen uns, dass wir Ihre Erwartungen erfüllen konnten. Wir sind auch dankbar, dass Sie auf die Bemühungen unserer Assistenten hingewiesen haben, unsere Einrichtungen und Unterkünfte jederzeit makellos zu halten. Dies garantiert die Einhaltung unserer hohen Standards in Bezug auf Hygiene und Sauberkeit, die für Barceló sehr wichtige Aspekte sind. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben. Vielen Dank, dass Sie sich bei Ihrem Besuch in der Region für uns entschieden haben. Wir freuen uns, Sie sehr bald wieder begrüßen zu dürfen. Herzlich, Cesar Güílamo Geschäftsführer Barceló Bávaro Palace

Lieber Gast, Erhalten Sie einen herzlichen Gruß vom Team des Barceló Bávaro Palace. Wir möchten Ihnen dafür danken, dass Sie diese Meinung zu Ihrem letzten Aufenthalt im Barceló Bavaro Palace geteilt haben. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und stimmen Ihnen zu, dass unser aufmerksames Personal eine Schlüsselrolle für das Gesamterlebnis unserer Gäste spielt. Das gesamte Team arbeitet sehr hart, um sicherzustellen, dass wir einen qualitativ hochwertigen Service und ein anderes und unvergessliches Erlebnis bieten. Wir danken Ihnen für den Hinweis auf die Sauberkeit unserer Einrichtungen und sind uns bewusst, dass dies ein wichtiger Aspekt ist, damit sich unsere Gäste in unserem Hotel wohlfühlen. Unser Reinigungspersonal führt täglich eine gründliche Reinigung unserer Einrichtungen und Zimmer durch. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben. Vielen Dank, dass Sie sich bei Ihrem Besuch in der Region für uns entschieden haben. Wir freuen uns, Sie sehr bald wieder bei uns begrüßen zu dürfen. Herzlich, Cesar Güílamo Geschäftsführer Barceló Bávaro Palace.

Lieber Gast, Wir danken Ihnen, dass Sie sich für diesen Anlass für unser Barceló Bavaro Palace entschieden haben, sowie für Ihre freundliche Empfehlung an die Hotelreisenden-Community. Diese sehr positiven Meinungen sind ein Motivationsinstrument, um die Qualität der von uns angebotenen Dienstleistungen ständig zu verbessern. Vielen Dank für Ihr wunderbares Feedback zu dem Service, den Sie von den Teammitgliedern erhalten haben. Wir werden Ihre freundlichen Worte mit Sicherheit teilen, die ihnen sicherlich viel bedeuten. Nochmals vielen Dank für diese herzerwärmende Bewertung Ihres Aufenthaltes bei uns, wir freuen uns auf Ihren nächsten Besuch. Freundliche Grüße, Cesar Güílamo General Manager at Barceló Bavaro Palace.

Dear Guest, Thank you very much for having selected our resort as your holiday destination. We appreciate your impressions regarding our facilities, we are glad to know that were of your liking. In another hand, we were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We hope we have the possibility to welcome you again in our resort. Sincerely, Cesar Güílamo General Manager at Barceló Bávaro Palace

Dear Mr Jaramillo,Thank you very much for this kind review.We are overjoyed to read your high praise for our service and the pristine condition of our beach, which is indeed one of the best globally and perfect for a leisurely swim. Your satisfaction with the cleanliness of your room and the state of the hotel fill us with pride, as we strive to maintain the highest standards. Additionally, knowing that you appreciated the quality of our room amenities is a testament to our commitment to guest comfort and convenience.Our team is dedicated to creating an environment where every aspect of a guest's stay is infused with the luxury and relaxation that Barceló Bávaro Palace All Inclusive is known for. Your positive feedback is a valuable affirmation of our efforts.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.It is truly rewarding to know that you found the room impeccably clean and appreciated the state of our hotel. Our team takes great pride in ensuring that every guest has an enjoyable and comfortable stay, and we're glad that our service met your expectations. The amenities we provide in each room are thoughtfully chosen to enhance your stay, so it's wonderful to hear that they contributed positively to your visit.Thank you for highlighting the various aspects that made your stay memorable. We are committed to maintaining the high standards that you experienced and hope that Barceló Bávaro Palace All Inclusive left a lasting impression.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, We would like to thank you for trusting in our Barceló Bávaro Palace, we are glad that you spent an amazing time in our wonderful hotel, and that we were able to meet your expectations. We would be grateful to welcome you back in our little Caribbean paradise. Regards, Cesar GüílamoGeneral Manager at Barceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We are pleased that your experience was memorable.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, We would like to thank you for trusting in our Barceló Bávaro Palace, we are glad that you spent an amazing time in our wonderful hotel, and that we were able to meet your expectations. We would be grateful to welcome you back in our little Caribbean paradise. Regards, Cesar GüílamoGeneral Manager at Barceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We are delighted to know that the pristine condition of the room, the impeccable state of our hotel, the quality of service provided by our team, and the variety of amenities available met your expectations and contributed to a memorable vacation experience. It is our aim to provide an exceptional stay for all our guests, and we are grateful that we could achieve this during your visit.Your kind words serve as a testament to the hard work and dedication of our staff in maintaining the high standards that Barceló Bávaro Palace All Inclusive is known for. We are proud to offer a little piece of paradise where our guests can enjoy the beauty of Punta Cana, complemented by our all-inclusive luxury services and facilities.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimada señora, Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos sinceramente leer sus observaciones respecto a la limpieza en la ducha y le aseguramos que es una prioridad mantener nuestros estándares de higiene y calidad en todo momento. Nos gustaría transmitirle que contamos con un equipo de limpieza diario y que tomamos muy en serio cada comentario para asegurar la satisfacción total de nuestros huéspedes.Nos alegra que haya disfrutado de las amenidades de su habitación y esperamos que haya podido aprovechar al máximo todo lo que Barceló Bávaro Palace All Inclusive tiene para ofrecer.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimada señora, Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos que no haya encontrado suficientes actividades a su gusto. Nos esforzamos por ofrecer una variedad de entretenimiento y opciones de ocio que complementen la estancia de nuestros huéspedes y nos entristece no haber cumplido con sus expectativas en esta área.Nos complace saber que la limpieza de la habitación, el estado del hotel, el servicio proporcionado y las comodidades de la habitación fueron de su agrado. Estos aspectos son fundamentales para garantizar una experiencia de alojamiento de primera clase en el Barceló Bávaro Palace All Inclusive.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for taking the time to share your review.We're sorry to learn that your experience hasn't been as good as we usually receive.We wish we had known about the issue during your stay so that we could have provided a solution. We would appreciate knowing more details about any incident you may have experienced.We hope we can provide you with an improved stay in the future. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, We would like to thank you for trusting in our Barceló Bávaro Palace, we are glad that you spent an amazing time in our wonderful hotel, and that we were able to meet your expectations. We would be grateful to welcome you back in our little Caribbean paradise. Regards, Cesar GüílamoGeneral Manager at Barceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that certain aspects of your stay did not meet your expectations, particularly regarding the odors you experienced. We strive to maintain the highest standards of cleanliness and service, and we apologize if we fell short in this instance.We are continuously working to provide a wide variety of culinary options to satiate diverse palates and we regret that our offerings did not leave you completely satisfied. We take pride in the overall maintenance and condition of our property, as well as the service provided by our dedicated team, and we are disappointed to learn that these did not resonate with you as intended.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimada señora, Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos cualquier inconveniente que haya experimentado en cuanto a la oferta gastronómica y el olor en el área del sport bar. Tomamos en cuenta todos los comentarios para evaluar y mejorar continuamente nuestros servicios y asegurar la satisfacción de nuestros huéspedes.Nos complace saber que la limpieza de su habitación y el estado del hotel estuvieron a la altura de sus expectativas, así como las amenidades en la habitación. Nuestro equipo se esfuerza por ofrecer instalaciones impecables y una estancia confortable para todos nuestros visitantes.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to learn that our team's dedication to service excellence made such a wonderful impression. Your commendations regarding the pristine condition of our rooms and the overall upkeep of Barceló Bávaro Palace All Inclusive are truly appreciated. It is heartening to know that this was your third visit, and the experiences we provide continue to meet your expectations for a memorable and enjoyable vacation.Your satisfaction is our greatest reward, and we're elated that you're already planning another escape to our tropical haven.It would be our pleasure to have you return on another occasion. Very best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to learn that our buffet offerings did not meet your expectations and that you experienced anything less than stellar service; these insights will be shared with our culinary and hospitality teams. Our aim is always to provide a wide gourmet selection and attentive service that delights our guests.We are, however, pleased to know that you found our hotel to be well-maintained and enjoyed the beautiful beach location. Our commitment to providing excellent facilities and a serene tropical paradise is paramount, and we are glad these aspects contributed positively to your experience.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimado Huésped,Gracias por habernos elegido como destino de sus vacaciones, apreciamos enormemente saber que pudimos superar sus expectativas al 100%.Estaremos muy complacidos de recibirles en nuestras instalaciones y que nos permita ser parte de su experiencia en el Caribe una vez más.Atentamente, Cesar GüílamoDirector Barceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.While we are glad to hear about your satisfaction with our pristine beach and the condition of our hotel, we have taken note of your sentiments regarding the service and room amenities. Rest assured, our team is dedicated to providing a complete and enjoyable experience for all our guests.We are thrilled that you found the room to your liking and that our staff's friendliness and helpfulness stood out during your visit. Our commitment to maintaining a high standard of cleanliness and comfort in our accommodations is unwavering, and your positive remarks affirm our efforts.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you for sharing your experience with us.We regret that some aspects of your stay did not meet your expectations. While room service, bowling, golf, mini-golf & water park, and pool access are indeed additional services, we aim to provide clear information about inclusions and extra costs. We apologize for any inconvenience this may have caused and will strive to ensure our communication is as transparent as possible.We are concerned to learn of your experience with our entertainment offerings and staff service. We typically take pride in our team's dedication to providing a welcoming atmosphere, and it is disappointing to hear that we fell short of this during your visit. Rest assured, we take all comments seriously and will look into these matters.However, we are pleased to hear that you found our room cleanliness to be satisfactory. Our housekeeping team works diligently to maintain high standards, and it is rewarding to know their efforts are appreciated. Additionally, we are glad that the general condition of our hotel met your expectations, providing a comfortable environment for your stay.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you for sharing your experience with us.We regret to hear about the delay you experienced at our Japanese restaurant and apologize for any inconvenience this may have caused. Our aim is always to provide prompt and efficient service, and it seems we fell short in this instance.It delights us to know that the cleanliness of our rooms, the overall condition of our hotel, and the amenities provided met your expectations. Our team strives to ensure that every aspect of our guest's stay is nothing short of excellent.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for taking the time to share your review.Your remarks concerning room cleanliness and hotel condition have been noted, and while our daily housekeeping is diligent in maintaining the highest standards of cleanliness, we regret any perception to the contrary. We are also disheartened to learn of your experience with our dining options. Our culinary teams are dedicated to providing a variety of fully-cooked and delicious meals, and it is disappointing to hear that this was not reflected in your experience.We are also surprised to hear about the service you received, as our staff is committed to delivering exceptional service. The comfort provided by our room amenities, which typically receive positive remarks, is of great importance to us, and it is unfortunate that we did not meet your expectations on this occasion.We hope we can provide you with an improved stay in the future. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We are thrilled to know that our dedicated staff made a lasting impression and that the pristine condition of our rooms, as well as the amenities provided, met your expectations and contributed to a perfect stay.Your kind words are a testament to our commitment to delivering impeccable service and accommodation. The entire team at Barceló Bávaro Palace All Inclusive strives to provide a unique and memorable experience for all our guests.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimado Huésped,Gracias por habernos elegido como destino de sus vacaciones, apreciamos enormemente saber que pudimos superar sus expectativas al 100%.Estaremos muy complacidos de recibirles en nuestras instalaciones y que nos permita ser parte de su experiencia en el Caribe una vez más.Atentamente, Cesar GüílamoDirector GeneralBarceló Bávaro Palace

Dear Guest,Thank you very much for choosing our Barceló Bávaro Palace as a holiday destination. We regret that your stay at our wonderful hotel has not been entirely perfect.We hope that Barceló will continue to be an option for your next vacation and that we will have the opportunity to restore your faith in our company in the near future.

Querido Sr. Castro, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Lamentamos profundamente los inconvenientes que experimentó con relación a la inundación en su habitación. Nos esforzamos por ofrecer estancias impecables y sentimos que esta vez no haya sido así. Por otro lado, es importante para nosotros resaltar que nuestras Jr. Suite están diseñadas para ofrecer confort y privacidad, y sentimos que haya habido alguna confusión al respecto.Nos complace saber que, aparte de estas situaciones, su estancia ha sido agradable y que ha valorado positivamente la limpieza de la habitación, el estado general del hotel y el servicio ofrecido. En Barceló Bávaro Palace All Inclusive, nuestro objetivo es brindar experiencias inolvidables y nos alegra que, en muchos aspectos, hayamos cumplido con nuestras expectativas.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr Jovon,Thank you for sharing your experience with us.We regret to hear about the inconvenience caused by mosquitoes in your room. Our team is committed to ensuring a comfortable environment for our guests, and we apologize for any discomfort you experienced.We are delighted to learn that the cleanliness of the room, the condition of our hotel, the service provided, and the amenities offered met your expectations. Our staff strives to maintain the highest standards to ensure our guests have a memorable experience at Barceló Bávaro Palace All Inclusive.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir, Thank you for taking the time to share your review.We regret to hear of the challenges you encountered with staff communication and support contactability; it is always our aim to provide prompt and courteous service to all our guests. We are equally disheartened to learn of your discomfort regarding the unwelcome visitors in your room. Please rest assured that our housekeeping standards are designed to ensure that each guest enjoys a comfortable and clean environment during their stay.While we acknowledge your dissatisfaction, we would like to highlight that our resort is committed to offering a wide array of activities, entertainment, and dining experiences, aimed at providing our guests with a memorable and enjoyable vacation. We take pride in our well-appointed rooms and the all-inclusive amenities designed for the utmost relaxation and fun.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr Restrepo,Thank you for sharing your experience with us.We regret to hear that our service did not consistently meet your expectations and apologize for any inconvenience you encountered during the check-in and check-out process. Our team is dedicated to ensuring a seamless experience for all guests, and we take your comments seriously as we continuously strive to improve our services.We are delighted, however, that you appreciated the beauty of our hotel and the range of offerings available for the price paid. It is heartening to note that you found the room amenities to your satisfaction and acknowledged the cleanliness of your room as well as the overall condition of our establishment.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimado Sr. Pellot, o nosso muito obrigado pelo seu comentário.É para nós uma satisfação que tenha optado pelo nosso hotel — e que este tenha ido ao encontro das suas expectativas.Esperamos revê-lo em breve.Melhores cumprimentos,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that our expansive property, with its large pools and numerous activities for children and adults alike, contributed to a pleasant stay. It is also heartening to know that our entertainment offerings, including the much-enjoyed Michael Jackson night, met your expectations and added enjoyment to your experience.We regret to hear that some aspects did not meet your satisfaction. Please accept our apologies if you felt that the interaction with our buffet staff was anything less than courteous; this is not reflective of the high standards of hospitality we strive for. Furthermore, your feedback regarding the DJ's performance is invaluable to us, and rest assured, we are continually working on enhancing our entertainment to cater to the diverse tastes of all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you for sharing your experience with us.We regret to hear that certain aspects of your stay did not meet your expectations, such as the lack of clarification regarding our VIP services, which aim to provide an exceptional level of comfort and exclusivity to our guests. We apologize for any inconvenience caused by noise and understand that peace is an important component of a relaxing vacation. Additionally, we are disheartened to learn that the room refrigerator was not functioning properly despite being reported, and that the musical selection at our disco did not align with your preferences.On a positive note, we are delighted to hear that you found our hotel to be in good condition and the cleanliness and amenities of the room to your satisfaction. It is gratifying to know that the service provided by our staff contributed positively to your experience.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We are pleased to hear that you found our hotel's condition to your satisfaction and that our service met your expectations, as we strive to deliver an exceptional experience for all of our guests. However, we also take note of your rating on room cleanliness. While we are committed to maintaining the highest standards, we regret if any aspect did not meet your expectations.Our dedicated staff works diligently to ensure our guests enjoy the pristine conditions of our accommodations and the variety of services available. We are delighted that these efforts positively impacted your experience.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr Kyle,Thank you very much for this kind review.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, We would like to thank you for trusting in our Barceló Bávaro Palace, we are glad that you spent an amazing time in our wonderful hotel, and that we were able to meet your expectations. We would be grateful to welcome you back in our little Caribbean paradise. Regards, Cesar GüílamoGeneral Manager at Barceló Bávaro Palace

Estimado señor, Su excelente reseña nos alegra el día.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Querido Sr. Velez, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Lamentamos leer que el servicio y la comida no cumplieron con sus expectativas. Nos esforzamos por ofrecer una experiencia excepcional y nos disculpamos por cualquier inconveniente relacionado con la espera para recibir agua embotellada, un aspecto que ciertamente es importante para el confort de nuestros huéspedes.Nos complace, sin embargo, saber que encontró nuestras instalaciones en buenas condiciones y que la zona le resultó agradable y acogedora. Nos alegra mucho que la experiencia en nuestro restaurante Santa Fe y el servicio brindado por César en la barra de la playa hayan sido de su agrado.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, We would like to thank you for trusting in our Barceló Bávaro Palace, we are glad that you spent an amazing time in our wonderful hotel, and that we were able to meet your expectations. We would be grateful to welcome you back in our little Caribbean paradise. Regards, Cesar GüílamoGeneral Manager at Barceló Bávaro Palace

Querido señor, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Lamentamos saber que la limpieza de la habitación y la condición del hotel no hayan cumplido con sus expectativas y que haya experimentado inconvenientes con el aire acondicionado. Siempre nos esforzamos por ofrecer instalaciones de calidad y un ambiente confortable, por lo que sus comentarios son muy importantes para nosotros.Nos complace, sin embargo, escuchar palabras tan positivas sobre la excelencia en el servicio de nuestro personal y que haya disfrutado de la experiencia culinaria en nuestro restaurante japonés. Nuestro equipo trabaja incansablemente para brindar un servicio excepcional y crear momentos memorables para nuestros huéspedes.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Querido señor, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Nos complace saber que la atención de nuestro personal fue de su agrado, es siempre nuestro objetivo brindar un servicio excepcional. Lamentamos profundamente que las condiciones de aire acondicionado en los restaurantes y dormitorios no hayan cumplido con sus expectativas; nuestro equipo se esfuerza continuamente en asegurar el confort y la satisfacción de nuestros huéspedes. Referente al minibar de su habitación, queremos asegurarle que disponemos de un mantenimiento constante para que todos los equipos estén en perfecto estado de funcionamiento. Sentimos mucho que haya percibido un olor desagradable en áreas comunes; tomamos nota de su observación para revisar y asegurar la frescura y limpieza que caracterizan nuestras instalaciones.Agradecemos sus comentarios sobre la atenta disposición de nuestro equipo, los cuales son un reflejo del compromiso que tenemos en ofrecer una experiencia memorable a quienes nos visitan.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

We are sorry that your experience at our resort did not fully meet your expectations. We are glad to know that you found our facilities spacious and well-maintained, as well as our beach pleasant and clean. However, we are sorry that the food options and restaurants were not up to your standards, and we will take your feedback into account to improve. We also apologize if the age of the room affected your comfort, although we are pleased that it was well maintained and clean. We appreciate your feedback and hope to have the opportunity to offer you a better experience in the future.

Dear Sir,Thank you for sharing your experience with us.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that the service at the Coral restaurant did not meet your expectations and apologize for any inconvenience this may have caused. Furthermore, we understand your desire for more convenient poolside snack options and appreciate your suggestion for quick bites like fries and burgers to enhance the leisurely pool experience.It's wonderful to learn that our array of shops, attentive poolside staff, and dining options, particularly Mexico Lindo and Las Brisas, contributed to a pleasurable stay for you and your group. We are also delighted that the overall cleanliness and beauty of our resort added to your enjoyment. Rest assured, we continually strive to make group reservations more seamless and will take your feedback into account.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace