In general we have been in better hotels. Employees harass you to sell you membership and want tips just for doing their job. There were cockroaches in the hotel, one ran past us in the theater (it seems like it was part of the show, hahaha). The water park was closed and this was not informed when we booked. One night they called my room at about 11 PM saying we were making noise when we were actually asleep and my 2 year old son had been crying because he had a fever. The buffet is not good, the variety of food is limited. The theme restaurants were good. The pool was in poor condition, I injured my knee when I rubbed against one of the walls of the pool. There was noise throughout the hotel as they were repairing some buildings and this was never reported when we made the reservation. The shows are the worst I have seen in a hotel, I think they should invest more in the shows. The carousel was always closed and my son got bitten by a lot of mosquitoes. There were little monkeys throughout the hotel that took your food and searched your bags, they must solve this problem. Anyway, the experience was bad and I think they should have given us an upgrade, instead of selling the membership. Beware of Romeo, who is only harassing guests to sell you the membership instead of asking how their stay was.
