Hotel general manager confirmed that airport transfer is booked by email
Arrived at the airport called the resort saying I couldn’t find the airport transfer. Hotel informed me that is not organised and asking me to take taxi.
After check in , our 2nd bedroom bathtub is not working , had to ask someone to come and fix it, so when running the hotel from the tab, it all came yellow colour.
On the 2nd day, our main bedroom - the toilet can’t flush and have to ask someone to fix for another problem
All this issues should be done and checked before we check in
Also we ordered the room service on first day when we arrived, after finished the food, someone can and do the housekeeping service on the second day, they took our dirty tray and plate outside (in front of our villa) and no one collect it till the next day
Also the 2nd bedroom smells really bad and no one fix at all
Overall disappointing stay, wrote the issues to general manager by email yesterday and still haven’t get replied yet, what a service.
Anyway the money we paid is not much so can’t expect much but very disappointed