17th November 2019 - Lovely lady on Reception, helpful and plesant..
I Booked online but on arrival no knowledge of booking or room allocation to be told that room type not avail. Reallocation of Room disappointing told it was on the 3rd floor, no lift, I'm a lady in my 70s; years old, neverso on viewing the room went into the bathroom where there was a pool of water leakage which I slipped on and fell. No toilet paper.
No internet facilities on that floor.
Reported to reception the same kind lady reallocated me another room but not avail until after 15.00hrs p.m. said I'd gladly wait and was allocated a room on the ground floor, room with only bed, wardrobe, no window, no fan, chair, table but did have internet signal. Walls extremely thin, no soundproofing, clearly heard ever word conversation from next room/door, and the loud constant snoring of someone most of the night, this I appreciate not within your control but soundproofing upgrading a must. Stafff all very kind, helpful and plesaant. Thanks. .