Arrived at the hotel at 8:30 pm abd there was no one at the reception desk even so the website says that someine was there intil 9:00pm. Received instructions on how to get my room key from a key box but the receptionist forgot to mention where the key box was located and it took me a while before I could find the key box and it was raining. Also, when we opened the room door we could not turn on the lights and it took us a while to figure out that the room key must me inserted on the wall in order to get electricity in the room. Obviously the refrigerator was off and therefore it took a while before our beverages/food and medicine could be refrigarated. The room was located in the basement and moving our luggage to the room downstairs and then again up the stairs the next morning was a major challenge because we are not young. The room was nice and very clean. The parking was available but very tight. To the point that we had to unload our luggage before we were able to park. At time of check -out I could not locate the drop-off box for keys do I left it on the reception desk hoping that no one would take it and use the room after our departure because I noticed the main entrance door was fully opened and anyone could easily enter without been noticed. The location of the hotel was perfect because it only took us an 8 minutes drive to the Airport. Overall, our stay here was good but with a little bit more of information provided by the hotel staff, it could have been better.