8/10 – Gut
Verifizierter Reisender
24. Juni 2025
Gut: Sauberkeit
Good location
The good… The location of the property is great. The entry way needs a cleaning and refresh but the loft was clean and spacious and comfortable beds. The bad…. There is a nighttime bar scene right below the window so it was quite loud ALL night. The ugly…. Communication through Vacas (I assume the property mgmt) started out ok but when I asked them about the washing machine the first evening (after a load of laundry was placed in it) because since it was unplugged I wanted to make sure it was usable. I got back a response that they would “forward to their local branch”. 14 hours later I reached back out to them, after we pulled out the clothes and discovered that they apparently had bleach in the washer. We washed our clothes in the bathtub but several items were ruined, which I sent them pictures of. Again I got responses that they would forward to local branch. I finally was asked if a repair person could enter the loft in our absence, which I approved. Later when I reached out again I was told that they needed to replace the dryer and it may not happen during our stay (it was a combined stacked unit). So my anger with all this is they knew there was a problem and the mess could have been handled with a sign on laundry not to use. Once the laundry mess was in action the communication turned to crickets. I have reached out since our stay and if I hear back with resolution, I would gladly update my review. Like I said there is good, bad, and ugly to this loft.
Verifizierter Reisender
Aufenthalt von 2 Nächten im Juni 2025