- Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Chose to stay elsewhere. Beware of charges.
After visiting the hotel and looking over the premises, we decided to look for accommodations elsewhere. We cancelled our reservations for out 8 night stay. Despite cancelling, the hotel charged my credit card for the full amount for all nights claiming it is against hotel.com policy to not charge if the cancellation is late. I am disputing the charge with my credit card company. I understand hotels.com has a 20% fee for cancellation, so it is inexcusable for the hotel to charge me for all 8 nights when we chose not to stay at the hotel for even one night. Overall, the hotel seemed haphazardly kept up. We just did not feel comfortable being there.