1/5 – Ungenügend
Esra
Mit dem Partner gereist
28. Mai 2022
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We spent 4 days at the Hotel and it was from the beginning a disaster. Everywhere were dirt (at the room, in the sunbed etc.)
Especially the bathroom were very very dirty so we couldn’t stay there and change the room but still: stain and lime almost everywhere.We didn‘t even had privacy in the other bathroom.
There is a little window there and men keep going up to the roof to fix sth- we cannot even shower because of the window slot. The man was keep telling me he won‘t look in?! Are you kidding me?!
I’ve called about this issue 9 times the receptionist (6 times they did not even pick up the phone)
They all said they send somebody to check but after 2 hours later nobody came at all.
So we had to go to the receptionist and thell them again! what our concern is about, but they didn’t even care- no apologies at all! The housekeeper locked the window with a screw but the very next they the remove it.. the cleaning lady gave us a trash-bag to cover it but I didn’t expect something like that in a 4* star Hotel!
Also the staff at the pool are very noisy.
There is no way that is a 4* Hotel- they don’t even deserve one- never again!
Aufenthalt von 4 Nächten im Mai 2022