- Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
- Verbesserungswürdig: Personal & Service
Me and my husband are visiting nyc once a year and we like to stay at the Roosevelt. This year we had a big problem. Two times around 3 o’clock at night, the flashing light of the fire alarm woke us up, worrying us quite a bit. Next day they excuse themself and promise to fix the problem, the same things happen 2 nights later and when I complained they were extremely rude. I know New Yorker are not the nicest person, but I expect from a hotel like the Roosevelt that they take complain seriously.