- Gut: Zustand der Unterkunft
- Verbesserungswürdig: Personal & Service
Booked this accommodation for a birthday weekend to see elephants. WORST check-in experience of my life. Upon arrival, reception told me we would stay at the Country Club instead of The Ark. This is a totally different location about one hour drive from the saltlick/lake where the Ark is built and located in town not in the park with wildlife. It’s a plain hotel. After explaining that there was a mistake and showing her my booking confirmation for The Ark, the receptionist rolled her eyes at me and walked away. Another receptionist approached and curtly told me I had no choice but to stay at the Country Club, because they didn’t have any rooms left and five other people also didn’t have rooms so I should not complain. After four hours of talking to different staff and being told to wait, we were given a room at the Ark, begrudgingly. By the time we finally arrived it was 5pm (we arrived at noon at check-in), so half the day was gone. The room was small and the floors were dirty. Book at Tree Tops instead. I stayed there before, and it was a womderful experience-also located over a saltlick in the Aberdares and their rooms are beautful/clean and all are directly overlooking wildlife.