Horrilble, inconvenient and embarrassing
We rented this VRBO to attend our Father's funeral and provide a peaceful and stress free place to stay for a few days to grieve for my wife and daughters. Upon arriving, we had issues accessing the upstairs unit. The lock was confusing and required a call to the property manager. Once inside, we notices several things not typical of a VRBO: 1) No extra towels/linens 2) No extra rolls of TP or paper towels 3) The beds were extremely uncomfortable and the bed frames were broken 4) There were bugs in the kitchen drawers 5) The kitchen wasn't properly stocked with the special pans for the cooktop (we couldn't use the cooktop to cook) 6) The tub had fleas 7) We saw spiders inside the unit 8) There was no shower curtain for the tub 9) No AC or fans available (Its was 95 degrees outside) After contacting the property manager about these items, we ended up moving to the downstairs unit the morning of our Dad's funeral. Very stressful!!!! The second unit wasn't much better. Overall, we had a very stressful stay at this property. The manager offered to try and correct the issues, but it was too late and we were exhausted by the time. He needs to be more hands on with the cleaning and stocking of the units to offer guests a more positive stay. I could say more, but this is plenty. I feel a partial or full refund would be in order. Not a good experience under a very emotional time in our lives.