Hello Jasmin, Thank you for sharing your experience with us. We are delighted to hear that you found our location convenient for your city trip. Our underground setting does provide a unique cocoon-like atmosphere that minimizes outside noise to enhance your sleep quality. We are pleased to know that you were able to adapt to the subtle background noise of the metro and still enjoy a good night's rest. At Zedwell, we prioritize creating a tranquil environment conducive to relaxation and well-being, which often includes carefully curated design elements like soundproofing and comfortable bedding. We appreciate your feedback and are pleased that you found our location ideal for your needs. Should you have any specific preferences or requirements for your next stay, please do not hesitate to let us know. We look forward to welcoming you back to Zedwell Underground Tottenham Court Road.Be well… Zedwell,AfshanZedwell Family

Hello, We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. At Zedwell Underground Tottenham Court Road, we prioritize creating a serene sanctuary for our guests, which includes offering rooms without windows to minimize outside distractions and promote restful sleep. Our underground location allows for a noise-reduced environment conducive to relaxation and tranquility. While we understand that this design choice may not suit everyone, we believe it contributes to the peaceful atmosphere that many of our guests appreciate. Regarding property conditions and facilities, we are continuously striving to improve and enhance our offerings. We value your input and will consider your comments as we work towards providing an even better experience for our guests. Thank you for choosing Zedwell Underground Tottenham Court Road, where we strive to provide a unique experience centered around well-being and a good night's sleep.Be well… Zedwell,AfshanZedwell Family

Hello Brigitte, Thank you for sharing your thoughts on your stay with us. We appreciate your feedback on our unique underground location and compact room design. At Zedwell, we intentionally focus on providing essential amenities while maintaining a tranquil setting to promote rest and well-being. Regarding the app-based room key system, we have implemented this feature to enhance security and streamline our guests' experience. We understand it may differ from traditional key systems, but we believe it aligns with our minimalist approach to hospitality. We invite you to explore our handmade oak beds, sleep-inducing lighting, and other design elements that contribute to a peaceful stay. Our commitment to noise reduction and optimal rest within our cocoon-like atmosphere sets us apart as a sanctuary in the heart of the city. We value your feedback and hope to welcome you back for another chance to experience the tranquility and comfort that define the Zedwell ethos. Be well… Zedwell,AfshanZedwell Family

Hello Janin, We are pleased to hear that you found our team to be friendly during your stay at Zedwell Underground Tottenham Court Road. Our goal is to provide a space that fulfills its purpose of promoting rest and well-being. As an underground property, our design choices are intentional to create a serene environment free from the distractions of the bustling city above. Our thick carpets, comfortable handmade oak beds, and sleep-inducing lighting are all meant to optimize your sleep and relaxation. While we do not have irons in the rooms to maintain a minimalist atmosphere, they are available upon request to ensure your needs are met. Our focus on simplicity and tranquility extends to every aspect of your experience with us. Thank you for your feedback, and we welcome any further thoughts you may have to improve your stay. We hope to welcome you back to Zedwell for another peaceful visit. Be well… Zedwell,AfshanZedwell Family

Dear Christoph, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!Be well… Zedwell,AfshanZedwell Family

Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Be well… Zedwell,AfshanZedwell Family

Hello Gresa,Thank you for staying at Zedwell and for taking the time to rate us. We appreciate your feedback and regret to hear that our cleanliness and housekeeping failed to exceed your expectations. We hold ourselves to a much higher calibre of service, so we'll be sure to address your concern with our housekeeping team so we may improve our processes. We trust that everything else was in order, and we look forward to an opportunity to welcome you back and hope to delight you with a more enjoyable experience on your next visit. Thank you for choosing Zedwell - a hotel you check in to tune out.Be well… Zedwell,AfshanZedwell Family

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for choosing Zedwell for your recent stay and for taking the time to provide us with your valuable thoughts. We are a new hotel so we are continuously learning, improving and implementing guest suggestions. We hope you will consider staying with us again in the future for a full Zedwell experience.

Thank you for choosing Zedwell for your recent stay and for taking the time to provide us with your valuable thoughts.At Zedwell, we intentionally embrace simplicity to create a tranquil environment for you.Our focus is on promoting sleep, positive health, and well-being, allowing you to tune outand find a calm and balanced state of mind amidst the chaos of the city. Our minimalisticcocoons were designed to have an open and uncluttered feel, intentionally avoiding stimulilike hairdryers, TVs and shelving.We welcome you to try our bigger cocoons for your next stay.

We apologize for any issues you experienced during your stay. Our goal is to provide exceptional service that meets our guests' needs, and we regret falling short on this occasion. We hope you will consider staying with us again in the future for a full Zedwell experience.

Thank you for choosing to stay with us at Zedwell Underground Tottenham Court Road Hotel. We appreciate your trust and take this responsibility seriously. Our team is dedicated to providing a comfortable and calm experience.

We want to extend our sincere apologies for the issues you experienced during your stay. It is never our intention to fall short of providing excellent service, and we understand how frustrating it can be when expectations are not met. We appreciate you bringing these matters to our attention, as it allows us the opportunity to improve. Please know that we are actively working to make necessary changes and hope that you will consider staying with us again in the future for a complete and satisfying experience.

We deeply apologize for the issues you experienced. Your comfort is of utmost importance to us, and we regret any discomfort you experienced. We have now addressed these issues with concern teams.Your feedback is crucial to us as we continue to improve our very new hotel. We hope you will consider staying with us again, and we would be delighted to provide you with a more enjoyable and hassle-free experience that aligns with our brand.

Thank you for sharing your feelings regarding your recent stay at Zedwell Hotels. We appreciate your thoughts, as we are a new hotel and are looking to continuously improve our guest experience.We are sorry to hear you were unable to connect with our Zedwell experience. Perhaps if we explained our vision more clearly you would have gotten the chance to take in the private sanctuary, that is Zedwell, amidst the chaos of the city. We hope you will give us another chance to win back your trust in the future.

Thank you for choosing Zedwell for your recent stay

We are sorry we did not hit the mark this time, and we apologize for any inconvenience caused. Our check-in time is set at 3:00 PM to allow our dedicated staff enough time to prepare the rooms to the highest standards for our guests. Additional time and effort is put in by our Zedwell family to accommodate early check-ins so an additional charge is added to compensate them. Our fee also aligns with other London hotels.

Hello cydell,We sincerely apologize for the inconveniences you experienced during your stay at Zedwell Underground Tottenham Court Road. Your feedback is crucial, and we deeply regret that your visit was not up to our usual standards.The hot water issue you encountered is unacceptable, and we understand how this impacted your comfort. Our maintenance team has been alerted to prevent such occurrences in the future.Our minimalist room design, focusing on simplicity and tranquility, aims to promote rest and well-being. We recognize, however, that the lack of furniture and storage space can be inconvenient. We will consider this feedback to better balance minimalism with practicality.Regarding the bathroom layout, we strive for a clean and efficient design but understand that the small sink and open shower can cause issues. We are reviewing these aspects to improve guest comfort.We apologize for any inconvenience regarding luggage storage fees and check-in policies. While we aim to maintain a smooth operation, we will reassess our policies to better accommodate our guests' needs.Thank you for bringing these issues to our attention. We hope to have the opportunity to provide a better experience in the future.Be well… Zedwell,AfshanZedwell Family

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Elizabeth,Thank you for sharing your feedback about your recent stay at Zedwell Underground Tottenham Court Road.We're sorry to hear that you found the room size smaller than expected and experienced issues with cell reception. While we strive to provide comfortable accommodations and modern amenities, we understand that individual preferences vary. Your feedback is valuable, and we will take it into consideration as we continue to refine our offerings.Ensuring value for our guests is important to us, and we appreciate your input regarding the cost-effectiveness of our accommodations. We continuously review our pricing to provide competitive rates while maintaining the quality of our services.Thank you for choosing Zedwell, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.Be well… Zedwell,AfshanZedwell Family

Hello Maëlise,We're glad to hear that you had a nice stay at Zedwell Underground Tottenham Court Road.We apologize for any inconvenience caused by the noise from the pipes. Ensuring a peaceful and restful environment for our guests is important to us, and we'll look into ways to mitigate this issue to enhance the quality of your stay.Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Be well… Zedwell,AfshanZedwell Family

Hello James,We're thrilled to hear that you had an incredible sleep and enjoyed the comfort of our beds, the peaceful ambiance, and the cool room design at Zedwell Underground Tottenham Court Road.We appreciate your compliments about our staff and are glad to hear that you found them great. However, we apologize for any inconvenience caused by the wait for the elevator and the additional charges for amenities such as luggage storage. We understand the importance of convenience and value for our guests and will take your feedback into consideration for future improvements.Thank you for sharing your experience with us, and we're delighted that you found your stay well worth it for a night or two. We hope to have the opportunity to welcome you back for another peaceful and comfortable stay in the future.Be well… Zedwell,AfshanZedwell Family

Hello,We're pleased to hear that you found the location of Zedwell Underground Tottenham Court Road convenient, with its proximity to many stores and a nearby train station.Our hotel's central location allows for easy access to shopping and transportation options, providing convenience for our guests during their stay.Thank you for sharing your experience, and we hope to welcome you back for another enjoyable stay in the future.Be well… Zedwell,AfshanZedwell Family

Hello Jorge,Thank you for your support! We're delighted to hear that you plan to return to Zedwell Underground Tottenham Court Road.We look forward to welcoming you back for another wonderful stay. If you have any special requests or preferences for your next visit, please don't hesitate to let us know.Be well… Zedwell,AfshanZedwell Family

Hello gisela,We're deeply sorry to hear about your disappointment with the facilities and cleaning service during your stay at Zedwell Underground Tottenham Court Road.Maintaining cleanliness and providing excellent service are top priorities for us, aligned with our commitment to promoting relaxation and tranquility. We follow a minimalist philosophy to create a serene environment, and we apologize for any shortcomings you experienced in these areas. We take your feedback seriously and will address these issues with our team to ensure immediate improvements.We're committed to providing a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Be well… Zedwell,AfshanZedwell Family

Hello Lee,Thank you for sharing your detailed feedback about your stay at Zedwell Underground Tottenham Court Road. We're glad you found our location convenient and enjoyed the vibe of our reception area, including the teas and coffees. It's great to hear that you found our staff to be friendly and helpful. We're also pleased that the cleanliness and functionality of the room met your expectations, even if the minimalist design didn't completely suit your preferences.We understand that storage space and additional comforts can be important, and we're sorry that our minimalist approach fell short in providing the amenities you prefer. We aim to create a simple, uncluttered environment that encourages relaxation, but we appreciate your feedback on how we can improve.Regarding the noise from the pump system and other sounds that disturbed your sleep, we're sorry for the disruption. We know how critical a good night's rest is and will investigate the noise issue to find ways to minimize it. It's our goal to create a peaceful and restful experience for every guest.We appreciate your honest review and understand that our concept may not suit everyone. If you give us another chance in the future, we'll do our best to make your stay more comfortable and aligned with your expectations.Be well… Zedwell,AfshanZedwell Family

Hello,Thank you for sharing your positive experience with us. It's wonderful to hear that our staff made you feel welcome and that you found our location peaceful and convenient for exploring central London. Being in the heart of the city with easy access to transportation is one of our unique strengths, and we're glad you enjoyed it.We're also happy to know that you felt safe and comfortable in our surroundings. Creating a tranquil atmosphere for our guests is key to the Zedwell experience. If you need any recommendations for your next visit or have any special requests, we're always here to assist.We appreciate your feedback and look forward to welcoming you back to Zedwell. Until then, safe travels and see you soon!Be well… Zedwell,AfshanZedwell Family

Hello Neil,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Be well… Zedwell,AfshanZedwell Family

Hello Marjorie,Thank you for sharing your experience with us. We're very sorry to hear that you felt so disappointed during your stay, to the point of wanting to go home. This is not the kind of experience we want for our guests, and we deeply regret that we fell so short of your expectations.It's concerning to hear that our staff was unhelpful and that the cleaning in your room was poorly done. Linen should be changed regularly, and we apologize that this was not the case. We will address these issues with our housekeeping and front desk teams to ensure they are providing the level of service our guests deserve.Regarding amenities and property conditions, we understand how important these are for a comfortable stay. We appreciate your feedback, and we'll take it into account as we work to improve our facilities and guest experience.If you'd like to discuss your experience further or if there's anything we can do to make things right, we're here to listen. Your feedback is invaluable, and we're committed to learning from it to ensure a better experience for our guests in the future.Thank you for giving us the opportunity to address these concerns, and we hope you'll consider giving us another chance in the future.Be well… Zedwell,AfshanZedwell Family

Hello, Thank you for sharing your feedback with us. We appreciate your insights into your room experience. We understand the importance of temperature control for optimal comfort during your stay. At Zedwell Underground Tottenham Court Road, we prioritize a serene and cool environment conducive to quality sleep. We are constantly looking into enhancing air conditioning settings to offer guests like you a more customizable experience in the future. In line with our commitment to tranquility, we purposefully maintain a minimalistic design to reduce visual distractions in our corridors, promoting a sense of calm and relaxation as you transition to your room. Our focus on simplicity and peace ensures that guests can unwind fully during their stay. We are thrilled to hear that you will book with us again, and we are eager to welcome you back to Zedwell for another restful experience.Be well… Zedwell,AfshanZedwell Family

Hello Alfredo,Thank you for your feedback. We're sorry to hear that your stay at Zedwell was disrupted by noise from the subway trains. Our underground location should ideally help with noise reduction, but it's clear that wasn't the case for you. We understand how challenging it can be to rest with constant noise, and we'll look into solutions to address this issue.We appreciate your comments about the room setup and the lack of furniture. Our minimalist design is meant to create a simple and tranquil environment, but we understand that it can be inconvenient without adequate space for your belongings. We'll take your feedback into consideration to see how we can improve functionality without compromising our ethos.Regarding the late check-in and early check-out, we know this can feel like a shorter stay, especially if you're used to different check-in times. We do our best to balance guest turnover and cleanliness, but your feedback will help us rethink our approach.We're particularly concerned about your comment regarding the old mattresses where you could feel the springs. This is not acceptable, and we'll immediately investigate and address the condition of our bedding.We apologize for the discomfort and inconvenience you experienced. If you'd like to discuss your stay further or have any suggestions for improvement, we're here to listen. We hope you'll consider giving us another chance to provide a better experience.Be well… Zedwell,AfshanZedwell Family

Hello HIROTAKA,Thank you for your feedback. We're sorry to hear that our service did not meet your expectations. Providing excellent service is crucial to us, and it's concerning that you had a negative experience.We'd like to learn more about what went wrong so that we can address the issues and improve our service. If you're willing, could you let us know what specific aspects of our service were unsatisfactory? This would help us understand your experience better and take the necessary steps to ensure that future guests receive the level of service they deserve.We appreciate your feedback, and we hope you'll consider giving us another opportunity in the future.Be well… Zedwell,AfshanZedwell Family

Dear Anastasiia, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!Be well… Zedwell,AfshanZedwell Family

Hello, We appreciate you taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. At Zedwell Underground Tottenham Court Road, our unique underground location contributes to a serene, cocoon-like atmosphere that is designed to minimize noise and provide optimal conditions for rest and relaxation. The minimalistic design and intentional absence of distractions, such as TVs, aim to promote a tranquil environment conducive to peaceful sleep. We offer bag storage facilities for our guests' convenience, reflecting our commitment to simplicity and functionality. Our team is dedicated to providing a clean and comfortable environment, and we apologize if this aspect fell short during your stay. We value your input and will use it to enhance our guest experience further. We invite you to reach out to us directly to discuss your concerns in more detail. Thank you for your insights, and we hope for the opportunity to welcome you back in the future.Be well… Zedwell,AfshanZedwell Family

Hello, Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness and location of our hotel. We apologize for any inconvenience you experienced due to the limited internet connectivity in the room. As an underground hotel, we strive to create a serene and distraction-free environment for our guests to promote rest and relaxation. While we purposely limit certain technological elements like TVs to enhance tranquility, we understand the importance of strong internet connectivity for guests who may need to work during their stay. We are sorry to hear that this aspect did not meet your expectations. We will review our internet services to see how we can improve this experience for our guests while maintaining the peaceful ambiance that defines Zedwell. We appreciate your understanding and hope to have the opportunity to welcome you back for a more restful stay in the future. Thank you for choosing Zedwell Underground Tottenham Court Road.Be well… Zedwell,AfshanZedwell Family

Dear Luke, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Be well… Zedwell,AfshanZedwell Family

Hello, Thank you for sharing your thoughts on your recent stay at Zedwell Underground Tottenham Court Road. We're delighted to hear that you found our beds comfy and appreciated the cleanliness of our hotel. At Zedwell, we aim to provide a serene environment that promotes rest and well-being through minimalist design choices. Our early check-in and baggage storage fees are intended to offer guests flexibility in their stay, with the option to secure their belongings or access their room ahead of the standard check-in time. We regret if our room design did not fully meet your expectations. Our minimalist approach is deliberate to create a tranquil space without distractions, allowing guests to truly unwind. However, we appreciate your feedback and will consider ways to enhance the functionality of our rooms while maintaining our commitment to simplicity. We genuinely value your insights and hope that you consider staying with us again to experience our dedication to providing a peaceful and rejuvenating stay. If there's anything we can do to improve your future visits, please don't hesitate to let us know. Thank you for choosing Zedwell.Be well… Zedwell,AfshanZedwell Family

Hello, We appreciate you taking the time to share your feedback. We sincerely apologize for the lack of response from our 24-hour manned reception during your stay. We understand the importance of communication, especially during family emergencies, and we deeply regret that we fell short in providing the support you needed. At Zedwell, we strive to offer a serene and distraction-free environment to promote optimal rest and well-being. The absence of TVs in our rooms is intentional, allowing guests to disconnect and reconnect with themselves. We do provide amenities like irons upon request or in designated areas to maintain our minimalist design ethos. Regarding your experience with our staff, we will address this issue internally to ensure that such oversights do not recur. Your comfort and peace of mind are paramount to us, and we will take this feedback to heart to improve our service. We are grateful for your insights and would welcome the opportunity to discuss this matter further. We hope to have the chance to restore your faith in Zedwell in the future. Thank you for choosing Zedwell Underground Tottenham Court Road.Be well… Zedwell,AfshanZedwell Family

Hello, We're delighted to hear that you had a great overnight stay with us at Zedwell Underground Tottenham Court Road. Our unique underground setting is designed to create a calm and peaceful atmosphere, enhanced by our ambient lighting and soothing music. We're glad you appreciated these elements during your business trip. At Zedwell, we aim to provide a tranquil sanctuary for our guests, whether they are traveling solo or as a couple. The minimalist design and intentional lack of distractions like TVs are meant to promote relaxation and optimal rest for all our guests. Thank you for recommending us for business travel. We hope to welcome you back soon and continue providing you with a peaceful and rejuvenating stay. Be well… Zedwell,AfshanZedwell Family

Hello, We appreciate your feedback regarding the cleanliness and restful environment at Zedwell Underground Tottenham Court Road. Thank you for choosing Zedwell Underground Tottenham Court Road. We look forward to welcoming you back for another rejuvenating experience. Be well… Zedwell,AfshanZedwell Family