Außenbereich

Bewertungen von The Royal Horseguards, London

4 out of 5
The Royal Horseguards, London
2 Whitehall Court, London, England

Bewertungen

8,8

Hervorragend

626 von insgesamt 1012 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
222 von insgesamt 1012 Gästebewertungen haben eine Bewertung von 8 - Gut" "
104 von insgesamt 1012 Gästebewertungen haben eine Bewertung von 6 - Okay" "
33 von insgesamt 1012 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
27 von insgesamt 1012 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Günther

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Services am 28. Apr. 2024
Dear Gunther,Thank you for staying with us and leaving this review. We hope to welcome you back on your next trip to our amazing city.Kind regards, Szymon - Guest Services Executive

10/10 – Hervorragend

Masis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything perfect.
Aufenthalt von 5 Nächten im März 2024
Antwort von Guest Services am 3. Apr. 2024
Dear Masis, Thank you for your wonderful review. We are delighted to hear that your stay was a memorable one. We look forward to welcoming you back. Kind Regards, John - Guest Services Executive

10/10 – Hervorragend

Markus, Soechtenau

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel hat eine top lage, u bahnstation gleich ums eck. Sauber nettes personal. Is scho a bissl älter aber sauber, großes Zimmer! Frühstück hatten wir nicht
Aufenthalt von 5 Nächten im März 2024
Antwort von Guest Services am 31. März 2024
Dear Markus, Thank you for the warm feedback. It is a pleasure to read that you enjoyed your stay and that you enjoyed our one-of-a-kind location. We hope to welcome you back for another special stay soon. Kind regards, Szymon - Guest Services Executive

8/10 – Gut

Stefan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Guest Services am 30. März 2024
Dear Stefan, Thank you for choosing to stay with us and leaving this kind review. We hope to have the pleasure of welcoming you back on your next trip to our wonderful city. Kind Regards, Szymon - Guest Services Executive

6/10 – Okay

Britta

Mit einer Gruppe gereist
Gut: Personal & Service und Ausstattung
The location is superb. 3 minutes walk from the next tube station (Embankment). 5 minutes walk to Trafalgar Square or shopping at The Strand, 10 minutes walk to Covent Garden or West End Theatres. Safe environment. Friendly staff. We liked the breakfast buffet and its ambience. Unfortunately there was not much vegan food. We were given a room without window which did not bother as much as we had thought on the first day. It was a room that could be used with a wheelchair. So there was plenty of space for us.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Guest Services am 6. Feb. 2024
Dear Britta, We are delighted to read that you had a memorable stay with us and enjoyed the ease of movement our unbeatable location gives us. I have passed on your comments regarding food options to the Head Chef. We look forward to welcoming you back soon. Kind regards, Szymon - Guest Services Executive

10/10 – Hervorragend

Jil

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Guest Services am 26. Jan. 2024
Dear Jil, Thank you for staying with us and leaving a perfect review. We hope to see you again for another wonderful trip to London.Kind regards, Szymon - Guest Services Executive

10/10 – Hervorragend

Camilla

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was perfect. Staff is so nice and helpful, beds are very comfortable & perfect location for a city trip.
Aufenthalt von 2 Nächten im November 2023
Antwort von Guest Services am 6. Nov. 2023
Dear Camilla, Thank you for the warm review regarding your recent stay. We always strive to deliver the best experience to our guests and I am delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back to our wonderful city. Kind regards, John - Guest Services Executive

6/10 – Okay

Timo

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Guest Services am 13. Nov. 2023
Dear Timo, Thank you for your review and for choosing to stay with us. We hope to have the opportunity to welcome you back soon. Kind regards, John Guest Services Executive

10/10 – Hervorragend

Rüdiger Magnus Oskar Hartmut, Solingen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Zentral gelegen, nette und hilfsbereite Mitarbeiter
Aufenthalt von 6 Nächten im August 2022
Antwort von Royal Horseguards team am 29. Aug. 2022
Thank you very much for staying with us and for your lovely review. So delighted to see you enjoyed your stay and hope to be welcoming you again with us in the future.Kind regards

10/10 – Hervorragend

Andreas

Aufenthalt von 2 Nächten im Juni 2022

10/10 – Hervorragend

Benjamin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2022

8/10 – Gut

Sabine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
In diesem Hotel fühlt man sich in viktorianische Zeiten zurückversetzt. Lage ist top. Die Top tenSightseeing points sind zu Fuß zu erreichen. UBahn Embankment gleich um die Ecke. Nur ein kleiner Wermutstropfen: hatte superior deluxe mit Kingsizebett gebucht, aber nur 140x200 erhalten. Auch der gebuchte Blick aufs London Eye war nicht dabei.
Aufenthalt von 5 Nächten im Mai 2022
Antwort von Erik am 11. Juni 2022
Dear Sabine, Thank you for staying with us and for sharing your review. We are pleased to hear that you have enjoyed your stay with us, and we all look forward to welcoming you back soon. Kind regards, Erik Guest Services Team

6/10 – Okay

Manfred

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2021

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2020
Antwort von The Royal Horseguards Hotel am 20. Jan. 2020
Thank you for the rating. We look forward to welcoming back to The Royal Horseguards Hotel for another delightful stay in the near future!

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Toller Ort für NYE, direkt vor dem London Eye. Zimmer zum Garten schön aber nicht ganz leise.
Aufenthalt von 4 Nächten im Dezember 2019
Antwort von The Royal Horseguards Hotel am 6. Jan. 2020
Thank you for the feedback. Our location is indeed perfect for the NYE fireworks display. You are assured of the ‘best seat in the house’ for the magnificent firework display from the Southbank and iconic London Eye. Happy New Year! Please visit soon for another fantastic stay!

10/10 – Hervorragend

Caro, München

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es war alles perfekt! Tolles Zimmer, super Ausblick, sehr freundliches Personal, wir sind rundum zufrieden und empfehlen das Hotel auf jeden Fall weiter.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von The Royal Horseguards Hotel am 5. Jan. 2020
Thanks for the 5 star rating! We love hearing from our guests and it's always a pleasure knowing that we got it right! We look forward to welcoming back to The Royal Horseguards Hotel for another unforgettable stay in the near future!

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die gemütliche Atmosphäre und die Behaglichkeit. Punkt
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von The Royal Horseguards Hotel am 19. Dez. 2019
Thanks for the 5* review! It's great knowing that you had a lovely time with us. It would be a pleasure to host you for another enjoyable time to our regal hotel!

8/10 – Gut

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von The Royal Horseguards Hotel am 18. Dez. 2019
Hello and thank you for your rating Michael! It is such a pleasure to hear that you enjoyed your stay with us. We would very much like to invite you back for another sensational stay!

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Positiv: Lage, Sauberkeit, Personal Negativ: - King Size Bett 120cm breit??? Wir haben nicht gut geschlafen - Zimmer sehr klein - Infrastruktur im Hotel alt - Zu kleines Restaurant, lange anstehen für Frühstück - Teuer
Aufenthalt von 2 Nächten im November 2019
Antwort von The Royal Horseguards Hotel am 2. Dez. 2019
Hello and thank you for your review. We pride ourselves on our superior levels of service and facilities so it is very disheartening to know that you had a disappointing visit with us. On your next visit please do let us know if you are experiencing any issues and we do our utmost to rectify the problem and ensure you have a truly 5 star stay.It is however, great to know that you found my team helpful and attentive and that you enjoyed our Victoria Embankment location.We do hope that you will return for a far better future visit.

10/10 – Hervorragend

Ralph, Linz

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schönes, traditionelles Hotel mit freundlichem Service. Die Zimmer mit Flussblick, haben eine sehr schöne Aussicht auf London :-)
Aufenthalt von 1 Nacht im November 2019
Antwort von The Royal Horseguards Hotel am 27. Nov. 2019
Hello Ralph. Thank you for confirming that you thoroughly enjoyed your stay at our castle-like hotel. Our river facing bedrooms certainly do boast the best views over the river Thames and iconic London Eye. Our amazing team look forward to welcoming you back very soon!

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 3 Nächten im November 2019
Antwort von The Royal Horseguards Hotel am 11. Nov. 2019
Hello and thank you for your rating. It was our absolute pleasure looking after you on this visit and we very much look forward to welcoming you back for another amazing stay!

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Lage ist hervorragend! Es hätte nicht besser sein können.
Aufenthalt von 4 Nächten im Oktober 2019
Antwort von The Royal Horseguards Hotel am 30. Okt. 2019
Thanks for the great feedback! True we cannot be beaten on our great location in the Capital. By rail, tube, foot, road or boat we are the perfect base in London. We greatly look forward to welcoming you back to our cosmopolitan capital for another superb stay!

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die tolle Lage, das tolle Personal und der ganz besondere Service.
Aufenthalt von 5 Nächten im September 2019
Antwort von The Royal Horseguards Hotel am 8. Okt. 2019
Thanks for the complimentary review! It is always a pleasure hearing from our guests and their experience. We are thrilled to know that you thoroughly enjoyed your 5* stay and were well looked after.

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Zentrale Lage optimal. Einrichtung in die Jahre gekommen.
Aufenthalt von 3 Nächten im August 2019
Antwort von The Royal Horseguards Hotel am 9. Sept. 2019
Thank you for taking the time to review and rate your recent stay with us. I am glad that you found our location useful. We are very centrally located in the heart of the city alongside the iconic River Thames and only a stone’s throw away from London’s many attractions. We look forward to welcoming back for another unforgettable stay in the near future!

10/10 – Hervorragend

Jimmy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic, friendly, accommodating staff. Always a pleasure to stay here.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Faroq am 27. Mai 2024
Dear Jimmy, Thank you for taking the time to leave this warm feedback. It is wonderful to hear that our staff's dedication is reflected in their service. We hope to welcome you back to our wonderful city soon. Kind regards, Faroq - Guest Services Executive

2/10 – Ungenügend

Rory

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are exceptionally rude, the room is tired and falling apart (mirror in bathroom was hanging off), inconsistent treatment by the managers. Crazily noisy, fridge, air con, lifts and if it rains, a puddle forms in the central cavity of the hotel creating a crazy amount of noise. Plus the dilapidated windows dont close Booked a late checkout but called when normal checkout came around and then hung up on when i explained. Let me store my bike with concierge over night but then challenged my entry into the hotel withba bike the following morning
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services Executive am 27. Mai 2024
Dear Rory, Thank you for your review and for choosing to stay with us. We are pleased to read that you found us conveniently located, but we are disappointed to learn of the difficulties you experienced during your stay with us. We regret that we were not aware and thus could not assist whilst you were still with us. Please, be assured that your feedback has been passed on to the relevant department heads, and please, accept my apologies as we continue to close the gaps in order to improve our service. We hope to have the opportunity to welcome you back next time you are in our wonderful city. Kind regards, John Guest Services Executive

10/10 – Hervorragend

Hongling

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services am 26. Mai 2024
Dear Hongling,Thank you for taking the time to leave this perfect review. It is a pleasure to read that you enjoyed your stay.We hope to welcome you back to our wonderful city soon.Kind regards,Szymon - Guest Services Executive

10/10 – Hervorragend

Larry

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent stay
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Services Executive am 24. Mai 2024
Dear Larry, Thank you for taking the time to leave this warm feedback. It is a pleasure to know that the pride the staff takes in their work shines through. We cannot wait to see you on your next trip to our amazing city. Kind regards, John - Guest Services Executive

10/10 – Hervorragend

Reynold, Thornton

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel and staff were amazing. The bartender, Valentine, was probably the best we’ve ever seen. Our only complaint was that every day, at least one or two of the three elevators weren’t working. Long wait times to catch an elevator.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Guest Services Executive am 24. Mai 2024
Dear Reynold, Thank you for the great review regarding your recent stay. We always strive to deliver the best experience to our guests and we are delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back. Kind regards, John - Guest Services Executive

10/10 – Hervorragend

Xinye

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel is nice and facilities are upgraded. The staff are kind. Special thanks and compliment to Yana at the reception desk who is very kind and professional. Wish her good luck! Paul
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Faroq am 23. Mai 2024
Dear Xinye, Thank you for leaving a fantastic 5-star review! We're thrilled to hear that you had a great stay. Your kind words will be shared with Yana. We can't wait to welcome you back to our wonderful city soon. Kind regards, Faroq - Guest Services Executive

8/10 – Gut

ian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Faroq am 23. Mai 2024
Dear Ian, Thank you for taking the time to leave this wonderful review. We can't wait to welcome you back on your next trip. Kind regards, Faroq - Guest Services Executive

10/10 – Hervorragend

Michiel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Faroq am 23. Mai 2024
Dear Michiel,Thank you for this 5* review.It's wonderful to hear that you had an enjoyable stay. We look forward to the opportunity of welcoming you back to our fantastic city in the near future. Kind regards, Faroq - Guest Services Executive

10/10 – Hervorragend

Ryan, Ellenboro

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our time at RHR was amazing! My daughter and I spent 4 nights there! Convenient and close to EVERYTHING! We loved it! And we had afternoon tea there and it was perfect! The staff was so friendly and helpful!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Faroq am 20. Mai 2024
Dear Ryan,Thank you for this 5* review. It is a pleasure to know that you enjoyed your stay. We hope to welcome you back to our wonderful city soon.Kind regards, Faroq - Guest Services Executive

10/10 – Hervorragend

James

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
location which is great for seeing everything
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services Executive am 20. Mai 2024
Dear James, Thank you for the warm review. We are glad to know that you enjoyed our one-of-a-kind location as much as we do. We hope to welcome you back on your next adventure. Kind regards, John - Guest Services Executive

10/10 – Hervorragend

Meghan

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a long day of traveling and the staff warmly accommodated my family a bit early. It was a lovely stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 19. Mai 2024
Dear Meghan, Thank your for choosing to stay with us and leaving this 5 star review. It is fantastic to read that we were able to accommodate all your needs. We look forward to welcoming you back on your next adventure. Kind regards, Szymon - Guest Services Executive

10/10 – Hervorragend

Jennifer

Gut: Personal & Service und Zustand der Unterkunft
Lovely hotel with excellent service
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Services am 19. Mai 2024
Dear Jennifer,Thank you for choosing to stay with us and leaving this kind review. We are glad to know that the pride the staff has in their work shines through. We look forward to seeing you again soon.Kind regards,Szymon- Guest Services Executive

8/10 – Gut

Michael, Valley

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect. The staff was frendly, knowlegable, and helpful. Room was large and very clean. Both breakfast and dinner in the hotel restaurant were exceptional. Taxis always available but often not needed since the hotel is in such a great location.
Aufenthalt von 2 Nächten im April 2024
Antwort von Faroq am 16. Mai 2024
Dear Michael, We are delighted to hear that you had a wonderful stay with us. We are pleased that our team members were able to provide an exceptional and positive experience for you, along with our unbeatable location. We look forward to welcoming you soon. Kind regards, Faroq - Guest Services Executive

10/10 – Hervorragend

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was so friendly and helpful. Hotel was in center of London and grounds were beautiful. Rooms were roomy and clean and beds so comfortable.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Faroq am 15. Mai 2024
Dear Robert,Thank you for choosing to stay with us and leaving this kind review. It is great to know you enjoyed our unbeatable location. We hope to welcome you back to London soon.Kind regards,Faroq - Guest Services Executive

8/10 – Gut

Jasmin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to many attractions
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest Services am 12. Mai 2024
Dear Jasmin,Thank you for choosing to stay with us and leaving this kind review. It is great to know you enjoyed our fantastic location as much as we do. We hope to welcome you back to London soon.Kind regards,Szymon - Guest Services Executive

8/10 – Gut

Ethel

Gut: Sauberkeit und Personal & Service
Very close to all the attractions.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 11. Mai 2024
Dear Ethel, Thank you for choosing to stay with us. We are glad to know you enjoyed our unbeatable location. We hope to see you in our wonderful city again soon.Kind regards, Szymon - Guest Services Executive

10/10 – Hervorragend

Dave

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely staff and location
Aufenthalt von 5 Nächten im April 2024
Antwort von Guest Services Executive am 9. Mai 2024
Dear Dave, Thank you for taking the time to leave this warm feedback. It is a pleasure to know that the pride the staff takes in their work shines through. We cannot wait to see you on your next trip to our amazing city. Kind regards, John - Guest Services Executive

8/10 – Gut

Michael Alan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Million was part of the staff very nice to deal with showed us alot about the Hotel
Aufenthalt von 11 Nächten im April 2024
Antwort von Faroq am 8. Mai 2024
Dear Michael Alan,Thank you for taking the time to write such a lovely review. It's wonderful to hear that you had a great time in our hotel and that you were pleased with the amazing service we provided and our historic location. I will be sure to pass on your kind words to Million. We all look forward to welcoming you back soon. Kind regards,Faroq - Guest Services Executive

10/10 – Hervorragend

Armando Jose, medley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location, 120 meters metro station a many coffee shops. 700 meters London Eye, the hotel and the location are really good
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Services am 8. Mai 2024
Dear Armando Jose,Thank you for taking the time to write such a lovely review. It's wonderful to hear that you had a great time in our hotel and that you were pleased with the amazing service we provided and our historic location. We all look forward to welcoming you back soon. Kind regards,John - Guest Services Executive

10/10 – Hervorragend

Richard

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic experience. Staff was attentive and kind. Close to everything. Highly recommend!
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Amit, Porter Ranch

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Nice location, historical building, friendly staff.
Aufenthalt von 4 Nächten im März 2024
Antwort von Venisia - Guest Services Executive am 4. Mai 2024
Dear Amit, Thank you for your review. We are pleased to read you have enjoyed our unique and historic location. We look forward to welcoming you back for another trip to our wonderful city. Venisia - Guest Services Executive

8/10 – Gut

Françoise

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Services Executive am 3. Mai 2024
Dear Françoise, Thank you for taking the time to leave a wonderful review. We look forward to seeing you again in our wonderful city. John - Guest Services Executive

10/10 – Hervorragend

Karen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rotal Horseguards Hotel i very nice. Easy walk to Big Ben, Westminster Abby, the London Eye, lots of pubs and souvenir shops. Very close to Trafalgar Square and museum. I have stayed here before and will again. The staff is wonderful.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services Executive am 3. Mai 2024
Dear Karen, Thank you for your warm feedback. We are thrilled to know that our entire staff was able to provide you with exceptional service during your stay. We look forward to welcoming you back again soon. Kind regards, John - Guest Services Executive

6/10 – Okay

Valerie

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Reception staff were rude. It took an hour to check in, as rooms were not Twin rooms. Even though I had telephoned reception 2 weeks earlier to check names and re check our Twin rooms booking. After a major discussion with 3 reception staff eventually and thankfully the Manager got us sorted. But it was a very disappointing attitude from reception staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Services Executive am 3. Mai 2024
Dear Valerie, First and foremost, thank you for staying with us at The Royal Horseguards. It is extremely disappointing to hear of the service you have experienced and as a hotel that prides itself on excelling in the service we provide we do apologise for the numerous inconveniences on your trip. I have taken the liberty and escelated this matter to the department heads to investigate further in order to close the gaps in our service.We can only hope for an opportunity to welcome you and display the true high-quality service we are so proud of.Kind regards,John- Guest Services Executive

10/10 – Hervorragend

Stacy Marie

Mit der Familie gereist
It was a great proximity to all the major sights!
Aufenthalt von 5 Nächten im April 2024
Antwort von Guest Services Executive am 3. Mai 2024
Dear Stacy Marie, Thank you for your 5-star review. We are pleased to read you have enjoyed our unique and historic location. We look forward to welcoming you back for another trip to our wonderful city. John - Guest Services Executive

10/10 – Hervorragend

beth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
:Lovely
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Services Executive am 3. Mai 2024
Dear Beth, Thank you for your 5-star review. We look forward to welcoming you back for another trip to our wonderful city. Faroq - Guest Services Executive