Deluxe-Doppelzimmer | Zimmersafe, Schreibtisch, Bügeleisen/Bügelbrett, kostenloses WLAN

Bewertungen von The Resident Kensington

4 out of 5
The Resident Kensington
25 Courtfield Gardens, London, England

Bewertungen

9,4

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9,6/10

Sauberkeit

9,6/10

Personal & Service

9,0/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Amelie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved our stay here. Staff is very friendly and everything is clean. However the "small room" is indeed very small and if you're unlucky you won't get the one on the picture, but one where the bed is between two walls. To everyone above 1,80 m hight, this is gonna be quiet uncomfortable for sleeping. When we pointed this out the staff was friendly and let us change the room to one with more bed space. Thanks for the lovely stay!
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Gurpreet - Duty Manager am 3. Jan. 2024
Dear Amelie, Thank you for staying at The Resident Kensington and we thank you for taking the time to provide us with feedback regarding your stay with us. Our small double rooms are indeed one of our smaller room categories with 1 small double bed against the wall. We offer larger room categories such as our standard double rooms or king rooms which offer more walk space and larger beds, its wonderful to hear that a team member was able to help a room move, one with a bit more space. We appreciate your comments regarding our reception team and how there were helpful during your stay, we are also pleased to hear that you found the hotel and room to be clean, we will certainly pass this on to our housekeeping team. We would like to thank you for choosing to stay at The Resident and for your 4/5 rating. We hope to welcome you back on a future trip of yours.

6/10 – Okay

Franziska

Gut: Sauberkeit, Personal & Service und Ausstattung
located just around the corner of Earls Court was very practical, the room was tiny though and the bed was the shortest I have ever seen, not suitable for tall people.Breakfast is only to order as room service, but the stuff was friendly and offered a glas of prosecco between 6 and 7 pm. Very expensive overall, but I guess that's London..
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Daniel - Duty Manager am 31. Okt. 2023
Dear Franziska,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your kind words and are pleased to hear that you found our location convenient and our staff friendly. It is wonderful to hear that you enjoyed our complimentary prosecco between 6 and 7 pm.As for pricing, we understand that London can be on the expensive side, we always strive to provide the best value for our guests in this vibrant city.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay.Kind Regards,Daniel - Duty Manager

10/10 – Hervorragend

Carmen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hervorragend
Es ist ein tolles Hotel, sehr sauber, schöne Zimmer und sehr gut gelegen. Sehr freundliches Personal, also jederzeit gerne wieder.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Gemma - Duty manager am 27. Okt. 2023
Dear Carmen, Thank you for your wonderful review. I'm glad you enjoyed the hotel, the location and our team - your comments are very much appreciated! We hope to welcome you back for another great stay at the Resident Kensington Kind regards

10/10 – Hervorragend

Jürgen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hervorragendes Hotel in guter Lage - nur wenige Gehminuten von der U-Bahn-Station entfernt. Sehr schönes Gebäude und sehr freundliches Personal. Wir haben uns rundum wohl gefühlt. Besonders haben wir uns über den Welcome Drink mit Wein am Abend gefreut. Schön im Stadtteil Kensington gelegen - umgeben von schönen Häusern. Viele gute Restaurants in Laufnähe.
Aufenthalt von 3 Nächten im August 2023
Antwort von Gurpreet - Duty Manager am 1. Sept. 2023
Dear Jurgen,We are happy to hear that you had a lovely stay with and enjoyed our welcome drink our and thank you for joining us ! We are glad that you enjoyed the location of the hotel, being close to earls court station. Our reception also had a lovely time speaking to you.Thank you again for taking the time to leave us a review of your stay with us and we hope to see you again some time in the future.

10/10 – Hervorragend

Erna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr gute Lage, sauber, ruhig, nettes Personal, empfehlenswert!
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Gurpreet - Duty Manager am 20. Mai 2023
Dear Erna,Thank you for taking the time out to leave a review and for a 5/5 rating. We are glad to hear that you enjoyed speaking to our reception team, location and overall stay with us. We hope to see you again some time in the future.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very Nice City Hotel
Nice City Hotel. Clean and comfortable! Nearby Earls Court Tube Station!
Aufenthalt von 1 Nacht im März 2023
Antwort von The Resident Kensington Team am 9. März 2023
Dear Michael, Thank you for so much for your lovely review - it is very much appreciated We look forward to welcoming you back soon

10/10 – Hervorragend

Lin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gute Verbindung zur öffentlichen Verkehrsmittel. Sehr ruhiges Viertel. Freundliches Personal.
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Gurpreet - Duty Manager am 3. März 2023
Dear Lin,Thank you for the 10/10 rating we're so happy to hear that you enjoyed your stay at The Resident Kensington. We hope to see you back sometime in the future. Hope you have a lovely day.

8/10 – Gut

Silvana

Aufenthalt von 5 Nächten im Februar 2023
Antwort von Gurpreet - Duty Manager am 23. Feb. 2023
Dear Silvana,Thank you for your rating we appreciate it ! We hope you had a lovely stay with us and hope to see you back some time in the future.

10/10 – Hervorragend

Marc

Aufenthalt von 2 Nächten im November 2022

10/10 – Hervorragend

Oliver

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Schönes Hotel in ruhiger Lage unweit der U-Bahnhaltestelle. Nette Lokale in der Nähe.
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von E am 2. Nov. 2022
Dear Oliver,Thank you for the perfect 5 out of 5 feedback following your stay.I am glad everything was great and we hope to see you again!Kind regards,Edgardo CruzReception Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kleine Zimmer in der einfachen Kategorie, aber nett ausgestattet. Unser Zimmer war auch sehr ruhig, was uns am wichtigsten war. Nespressomaschine und kleine Kitchenette kamen uns sehr entgegen. Schönes Badezimmer. Sehr freundliches Personal.
Aufenthalt von 2 Nächten im Januar 2020
Antwort von EJ am 26. Jan. 2020
Dear Guest, Thank you for the perfect 5 out of 5 review following your stay at The Nadler Kensington. We look forward to welcome you back in the near future. Kind regards, Ejay Cruz

10/10 – Hervorragend

Kirsten, Rheinland

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das sehr gepflegte Hotel liegt nahe der Underground ( Piccadilly line) und ist somit prima vom Flughafen zu erreichen. Supermärke in der Umgebung. Die im Zimmer vorhandene Kitchenette ist hervorragend für die Zubereitung von Kleinigkeiten geeignet. Selbst Geschirr und Weingläser sind vorhanden. Abends gab es ein come together mit wine, beer und snacks. Wunderbar für einen Städtetrip geeignet!
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Ejay am 17. Dez. 2019
Dear Kirsten, Thank you for the review following your stay at The Nadler Kensington. We are delighted that you enjoyed your stay with us, indeed our location is great having the underground station close by and having surrounded with restaurants and supermarkets. And yes our evening drinks is good moment to relax and unwind or to start a great evening. we look forward to welcome you back in the near future. Kind regards, Ejay Cruz Reception Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir haben uns sehr wohl gefühlt. Würde ich wieder hinreisen. Zimmer (kleinste Zimmergröße) sehr klein. Ist zwar zu erwarten in London, wer allerdings ein großes Zimmer sucht ist hier falsch.
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Ejay Cruz am 4. Nov. 2019
Dear Guest, Thank you for the 5 out of 5 review. We are glad that you enjoyed your stay at The Nadler Kensington. Looking forward to your next visit! Kind Regards, Ejay Cruz

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im September 2019
Antwort von The Nadler Kensington Team am 7. Okt. 2019
Thank you for your feedback - it is very much appreciated, and we hope to welcome you back again in the future

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im August 2019
Antwort von Brendan am 19. Aug. 2019
Hello, Thank you for rating our hotel following your stay with us. We hope to welcome you back soon. Warm regards, Brendan Hotel Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Calm, beautifully located, great service, out of the mainstream tourist areas
Aufenthalt von 3 Nächten im August 2019
Antwort von Brendan am 19. Aug. 2019
Dear Guest, Thank you so much for your review of our hotel. We are very glad you enjoyed your stay, particularly our location. We hope to see you again soon! Warm regards, Brendan Hotel Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juli 2019
Antwort von Brendan am 18. Juli 2019
Dear Guest, Thank you for rating us following your recent stay. We hope to welcome you back soon. Warm regards, Brendan Hotel Manager

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 3 Nächten im Juni 2019
Antwort von Brendan am 4. Juli 2019
Dear Guest, Thank you rating us 5 stars following your recent stay at The Nadler Kensington. We hope to welcome you back soon. Warm regards, Brendan Hotel Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
kein Fenster im Zimmer (L18)zu öffnen....nachts dann die Klimaanlage angestellt.....aber kein Schlaf möglich.....wozu auch!
Aufenthalt von 4 Nächten im Mai 2019
Antwort von Brendan am 13. Juni 2019
Dear Guest, Thank you for taking a moment to review our hotel. I am sorry to read that you were not entirely satisfied with your stay. I hope this will not deter you from staying with us again. Should you wish to plan another visit, please do let us know so that we can ensure you are allocated a room on a higher floor. I hope we have the opportunity to welcome you back soon. Warm regards, Brendan Hotel Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
grosses hotel zimmer. freundliches personal. ruhig underground ganz in der nähe zusatzbett für person über 190cm grösse eher zu klein für bequemes schlafen.
Aufenthalt von 2 Nächten im April 2019
Antwort von Brendan am 5. Juni 2019
Dear Guest, Thank you for your kind review following your stay with us. We are delighted you enjoyed your experience, and we hope to welcome you back soon. Warm regards, Brendan Hotel Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im April 2019
Antwort von Brendan am 24. Mai 2019
Dear Guest, Thank you for rating us 8/10 following your recent visit! We are delighted you enjoyed your stay, and we hope to welcome you back soon! Warm regards, Brendan Hotel Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Sehr sauber. Bett wie angegeben 120cm breit. Ist aber nicht emofehlenswert für einen erholsamen Schlaf
Aufenthalt von 3 Nächten im Januar 2019
Antwort von Matt Mejsak am 5. März 2019
Dear Guest, Thank you for taking time to provide us with your precious feedback. We are glad to know that you have overall enjoyed your stay with us. Please let us know when you plan your next trip to London and we will be more than happy to advise a room category that suits your needs best! Warmest regards, Matt Mejsak Duty Manager

10/10 – Hervorragend

A, Schweiz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
schönes Hotel in der Näher der U-Bahnstation Earls Court
Aufenthalt von 3 Nächten im Februar 2019
Antwort von Terry am 6. Feb. 2019
Dear A, Thank you very much for taking the time and sharing your experience with us and the rest of the travellers. We are pleased to know that you had a spotless stay with us. We are looking forward welcoming you back soon. Kind regards, Terry Kalogerakis Duty Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Substandard beds in small double rooms: very small beds (in length and especially in widths) - unfortably small for 2 adults. Other than that nice looking, well kept but tiny rooms and very nice staff.
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von Terry am 19. Dez. 2018
Dear Guest, Thank you very much for your precious feedback. It is through comments from our valued guests, like yourself, that we learn what we are doing well and where we need to improve. We take these reviews very seriously and use them as learning tools with our staff and to better our product. Had we known your discomfort with the beds, we would have organised a different room to make your stay more comfortable. We are available 24/7 for all our guests. Should your plans bring you back in London, please don't hesitate to contact us. I would be more than happy to personally assist you and overlook your entire stay with us and help you restore your faith on us. Kind regards, Terry Kalogerakis Duty Manager

10/10 – Hervorragend

Julie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thank you !
Aufenthalt von 7 Nächten im April 2024
Antwort von Yash am 29. Apr. 2024
Dear Julie,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you overall enjoyed your stay and appreciated our heartfelt hospitality.We strive to provide the best possible experience for our guests and we greatly appreciate your feedback. Team is always open to hearing any suggestions and recommendations you might have.I hope you enjoyed our quiet residential location as well, just 5 minutes away from Earl's Court station and all it offers to our residents. Museums, palaces and parks, Kensington is truly one of London’s treasures, With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. We hope to welcome you back on your next trip to London and if you need any information or assistance, our team is here for you at all times.Have a lovely evening!Best Regards,Yash - Duty Manager

8/10 – Gut

Nicole

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Unique and quaint hotel with lovely service. Incredibly convenient to get where ever you need. Great bakery and affordable restaurants near bay as well. I would definitely stay here again, I would just recommend spend g a bit more on a bigger room, something that doesn’t have construction outside your window. All and all great accommodations with outstanding service.
Aufenthalt von 3 Nächten im April 2024
Antwort von Gurpreet - Duty Manager am 29. Apr. 2024
Dear Nicole,Thank you for choosing to stay at The Resident Kensington and for your 4/5 rating. We are pleased to hear that you had a great experience speaking to our reception team, we hope you felt welcomed and comfortable to speak to our team throughout your stay. We are happy to hear that you enjoyed your stay in the Kensington neighbourhood and visited some of our favourite or recommended restaurants & cafes. Thank your for your feedback regarding your room. We're sorry to hear that you experienced construction noise. Our reception team are available 24/7 for any feedback and to provide you the option to change room for a more quiet stay. The team would like to thank you for taking the time to leave us your feedback, we will look into ways to make improvements towards our future guests stay. We look forward to welcome you back to The Resident Kensington some time in the future.

10/10 – Hervorragend

Maureen Del

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im April 2024
Antwort von Gurpreet - Duty Manager am 23. Apr. 2024
Dear Maureen,Thank you for choosing to say at The Resident Kensington and for your 5* rating. We are so happy to see that you had a great stay with us and that The Resident had met your expectation. We hope to welcome you back some time in the future.

10/10 – Hervorragend

Rose

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to town,walkable! Great pubs!
Aufenthalt von 4 Nächten im April 2024
Antwort von Ronaldo am 21. Apr. 2024
Dear Rose,Thank you so much for staying at our hotel.We do appreciate this wonderful feedback.We hope you have an amazing day ahead and if you ever wish to visit London again we would love to see you visit our hotel.Please do let us know if we can do anything for you.Take care.Kind RegardsNight Reception

10/10 – Hervorragend

Arindam

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
During our week-long stay at Resident Kensington in London over Spring Break, we were thoroughly impressed by the exceptional service and attention to detail that made our celebration of our daughter's upcoming graduation truly special. From the moment we arrived, the staff were incredibly accommodating. Despite our room not being immediately ready, our wait was made comfortable with complimentary tea and snacks in the lobby. The staff consistently went above and beyond, providing excellent recommendations for local dining, sightseeing, and activities that ensured great value for our money. A highlight was the concierge securing us a reservation for a traditional British Sunday roast—an experience we eagerly anticipated and thoroughly enjoyed. Although there were minor issues with plumbing and housekeeping, the staff addressed these promptly and effectively, underscoring their commitment to service excellence. The hotel's location is also a significant advantage. Situated centrally in Kensington, it is just a 4-5 minute walk from Earl’s Court Tube Station, making it incredibly convenient for exploring London with most major attractions within a 10-30 minute Tube ride. The area offers an array of dining and takeaway options, adding to the convenience. While the hotel lacks in-house amenities like a restaurant, gym, or pool, this is more than compensated for by the high standards of service. The rooms were immaculately cleaned daily, and were well-equipped with a microwave,
Aufenthalt von 6 Nächten im April 2024
Antwort von Yash am 15. Apr. 2024
Dear Arindam,We extend our heartfelt gratitude to you for taking the time to share your delightful feedback with us. It brings us immense joy to learn that your recent stay at The Resident Kensington was a memorable experience.Our dedicated reception team is committed to ensuring that every guest receives exceptional service, and your kind words serve as a testament to their hard work. Your satisfaction is our ultimate reward, and we are thrilled to have met your expectations.The Resident Kensington is nestled in a serene residential enclave, a mere 5-minute stroll from Earl’s Court station. Our privileged location offers a gateway to the cultural treasures of Kensington, including museums, palaces, and picturesque parks. Whether you seek hidden culinary gems, cozy pubs, or charming secret bars, this neighbourhood caters to every discerning taste.We hope to welcome you back on your next trip to London, and if you need any information or assistance, our team is here for you at all times.I wish you a lovely evening!Best Regards,Yash - Duty Manager

10/10 – Hervorragend

David Edward

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved this hotel. Staff were nice and helpful. Room was neat and clean. Wonderful neighborhood and just around the corner from Earl’s Court tube station which was very convenient. Would definitely stay here again.
Aufenthalt von 5 Nächten im März 2024
Antwort von Daniel - Duty Manager am 13. Apr. 2024
Dear David,Thank you so much for your kind words! We're delighted to hear that you loved your stay with us and that our team, cleanliness, and convenient location met your expectations.We're glad you enjoyed our wonderful neighbourhood and found our proximity to Earl's Court tube station convenient.We look forward to welcoming you back on your next visit!Kind Regards,Daniel - Duty Manager

10/10 – Hervorragend

Terry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
it was nice, even with a small room.
Aufenthalt von 2 Nächten im April 2024
Antwort von Daniel - Duty Manager am 13. Apr. 2024
Dear Terry,Thank you for taking the time to leave us such a good review! We're thrilled to hear that you had a pleasant stay with us and that you appreciated our service.We understand that room size can vary, but we're delighted to hear that even with a smaller room, you still enjoyed your experience with us. Our aim is to provide a comfortable and enjoyable stay for all our guests, and we're glad to hear that we succeeded in doing so for you.We hope to have the pleasure of welcoming you back again soon!Kind Regards,Daniel - Duty Manager

8/10 – Gut

Michele

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was disappointed in the size of the room they initially put us in. I don’t usually complain or ask for my VIP perks but I mentioned the room was smaller than the one I booked and was told they could upgrade us to a larger room for a fee. When I mentioned the VIP benefit they had advertised on Expedia for a free upgrade when available they told me they didn’t know anything about that, just the welcome bottle of wine. We paid for the upgrade and everyone was courteous and helpful. Normally I wouldn’t have upgraded for just me and my husband but our two suitcases would literally not fit in the room. The larger room was not large by any means but big enough to fit our luggage. I’m a little surprised by their high customer rating.
Aufenthalt von 3 Nächten im April 2024
Antwort von Gurpreet - Duty Manager am 8. Apr. 2024
Dear Michele,We firstly would like to thank you for choosing to stay at The Resident Kensington. We're sorry to hear that we did not meet your expectations upon arrival. I can see that you initially booked a standard double room with us, and had upgraded to a King room. Unfortunately our reception team were unable to offer a free upgrade on this occasion as our team member had to create availability for you to upgrade, due to having a lack of availability in our larger categories. We are pleased to hear that you found our reception team to be helpful, the team try their best to be as helpful and accommodating to our guest and strive for all guest to feel welcomed and for the hotel to feel like a home away from home. We thank you again for staying at The Resident Kensington and for your 4/5 rating.

10/10 – Hervorragend

Maru

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Gurpreet - Duty Manager am 8. Apr. 2024
Dear Maru,Thank you for staying at The resident Kensington, we appreciate you taking the time to rate your stay with us and we thank you for the 5/5 rating. We hope to have the chance to welcome you back some time in the future.

10/10 – Hervorragend

George

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location just a block from an Underground station. The staff was very welcoming and helpful. We had a King room and the space was good. Appreciated the convenience of the kitchenette. Would definitely stay here again.
Aufenthalt von 2 Nächten im März 2024
Antwort von Daniel - Duty Manager am 5. Apr. 2024
Dear George,Thank you so much for taking the time to share your experience with us!We're delighted to hear that you enjoyed your stay and found our location convenient.It's wonderful to know that our team made a positive impression and that you found them welcoming and helpful. Providing excellent service is always our top priority.We're thrilled that you found your King room spacious and that you appreciated the convenience of the kitchenette. We strive to ensure our guests have all the comforts they need during their stay.We can't wait to welcome you back for another fantastic experience! Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Kind Regards,Daniel - Duty Manager

8/10 – Gut

DIANA

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
La ubicación es muy buena, el personal es muy amable, el cuarto es muy pequeño principalmente la cama para dos personas, el beneficio de upgrade ni siquiera me lo ofrecieron
Aufenthalt von 3 Nächten im März 2024
Antwort von Gurpreet - Duty Manager am 31. März 2024
Dear Diana, Thank you for choosing to stay at The Resident Kensington. We are very sorry that we were not able to upgrade you to a larger room category, unfortunately, we did not have availability to offer a complimentary upgrade. We're pleased to hear that you found our reception team to be friendly and enjoyed the Kensington location. Thank you again for staying at The Resident Kensington.

10/10 – Hervorragend

??

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
空港、最寄りからも近く、閑静な場所にあり子連れ旅でしたがら安心して過ごすことができました。 部屋も清潔で非常に満足できる内容でした。
Aufenthalt von 3 Nächten im März 2024
Antwort von Gurpreet- Duty Manager am 26. März 2024
Dear Hirohito, Thank you for choosing to stay at The Resident Kensington. We are pleased to hear that you found the hotels location to be convenient, being a 5 minute walk from earls court station and 1 train ride away from Heathrow Airport. We are glad to hear you found your stay with us to be comfortable and had a peace of mind while travelling with your child. We will certainly let our housekeeping team know that they did a great job when servicing your room.Thank you again for staying at The resident Kensington and we hope to welcome you back some time in the future.

10/10 – Hervorragend

Blake

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location in a quiet neighborhood. Easily walkable to multiple Tube lines.
Aufenthalt von 3 Nächten im März 2024
Antwort von Norberto am 25. März 2024
Dear Blake,I hope you are doing well!Thank you for staying with us in London.We appreciated you taking your precious time to write us a positive review.Indeed our hotel is situated in a great neighbourhood, with a walking distance of 5 - 10 minutes to the tube, restaurants, shops and many places of attraction.We hope to see you again soon.Many thanks,NorbertoNight manager

10/10 – Hervorragend

Stephanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would definitely stay again. Lovely hotel & very pleasant staff with excellent customer service
Aufenthalt von 1 Nacht im März 2024
Antwort von Norberto am 25. März 2024
Dear Stephanie,We hope you are doing well!Thank you for staying with us in London.We really appreciated you taking your valuable time to write us a such nice and powerful review, thank so you much. And we would love to welcome you back to our lovely hotel.Have a great day.NorbertoNight manager

10/10 – Hervorragend

Sharon

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel in a quiet residential area 2 mins walk from Earl's Court tube. Our 3 bed room had a small kitchenette area which I wasn't expecting but appreciated. As a VIP Expedia guest the handwritten welcome note and complementary bottle of wine were a nice touch. Would recommend.
Aufenthalt von 1 Nacht im März 2024
Antwort von Norberto am 25. März 2024
Dear Sharon,I hope you are doing fine!Thank you for a such an amazing review, we really appreciated you taking your valuable time to write us this warm review, we would love to see you again soon. I wish you have a great day.Many thanks,NorbertoNight manager

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient
Aufenthalt von 3 Nächten im März 2024
Antwort von Norberto am 25. März 2024
Dear James,I trust you doing well!Thank you for taking your precious time to write a positive review, we appreciated it. And thank you for staying with us.Have a good day.Many thanks,NorbertoNight manager

10/10 – Hervorragend

Jacques

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
À refaire
Aufenthalt von 3 Nächten im März 2024
Antwort von Norberto am 25. März 2024
Dear Jacques,I hope you doing well!Thank you for have chosen to stay at The Resident Kensington hotel.I'm pleased to know that you would like to visit our hotel back in the future. Thank you for your positive review.I wish you have a nice day.Warm regards,NorbertoNight manager

10/10 – Hervorragend

Christina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The area is quiet. Room is small but has every thing in need. Close to underground station and can walk to the museum St. only complained that one spoon was not very clean, Also, the fridge is too close to the draw on top. Everytime I opened the fridge door, my finger got scratched by the sharp edge of the drawer and my skin was peeled off.
Aufenthalt von 3 Nächten im März 2024
Antwort von Norberto am 20. März 2024
Dear Christina,Thank you for taking your precious time to leave us a constructive review. The small double rooms can feel a bit too small depending on the purpose of the stay, the standard double gives a different feeling as it is a bit more spacious. We have informed our Housekeeping team of the occurrence with the spoon that wasn't very clean, so that appropriate measure is taken to prevent it from happening again. Our maintenance team has also been informed to investigate the positioning of the fridge in the room.Thank you again for your review. This helps us to make improvements and accommodate our guests better.I hope you have a great dayMany thanks,NorbertoNight manager.

10/10 – Hervorragend

Dina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
While the room was on the smaller side all of the amentitues were top nitch. The staff at the front desk was extremely helpful in transportation to the airport and west end experiene planning. Wine hour was great and relaxing. All in all a great place to stay
Aufenthalt von 3 Nächten im März 2024
Antwort von Yash am 15. März 2024
Dear Dina,Thank you for sharing your feedback with us, and we sincerely appreciate your choice to stay at The Resident Kensington hotel.I’m delighted to learn that you had an overall enjoyable experience and that our heartfelt hospitality left a positive impression on you.As a team, we are committed to delivering the best possible service to our guests, and your feedback is invaluable to us. We are always open to hearing any suggestions or recommendations you may have.Our quiet residential location, just a 5-minute walk from Earl’s Court station, offers easy access to the rich cultural tapestry of Kensington. From museums and palaces to serene parks, this area truly embodies London’s treasures. Whether you’re exploring incredible eateries, discovering secret bars, or relaxing in pub gardens, there’s something for every taste.I apologize if the small double room felt compact. It is our smallest room type, designed for two guests. If availability permits, we would gladly arrange a room upgrade for you during your next visit.We look forward to welcoming you back on your future trips to London. Should you require any information or assistance, our dedicated team is available to assist you at all times.Best Regards,Yash - Duty Manager

2/10 – Ungenügend

Alexander

Aufenthalt von 3 Nächten im März 2024
Antwort von Daniel - Duty Manager am 4. Apr. 2024
Dear Alexander,We appreciate you taking the time to share your feedback with us.We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your concerns to improve our services. Please feel free to reach out to us directly so we can address any issues you encountered.We hope to have the opportunity to make things right and regain your trust in the future.

8/10 – Gut

Philip

Aufenthalt von 1 Nacht im März 2024
Antwort von Gemma - Duty Manager am 26. März 2024
Dear Philip, Thank you for your feedback. Your review is much appreciated and we hope to welcome you back again soon Kind regards

10/10 – Hervorragend

Susan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A lot of careful thought has obviously gone into making everything comfortable and efficient. The little kitchenette was especially welcome when i just wanted a microwave snack rather than go out to eat after a busy day sightseeing.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Yash am 1. März 2024
Dear Susan,I would like to express my sincere gratitude for taking the time to provide us with your invaluable feedback. Additionally, I wish to convey our appreciation for choosing The Resident Kensington hotel for your accommodation requirements.It gives me great pleasure to hear about your overall satisfaction with your stay and your recognition of the genuine hospitality extended by our team.Our primary goal is to consistently provide an exceptional guest experience, and your insights significantly contribute to our continuous efforts in this regard. We welcome any further suggestions or recommendations you may have to improve our services.Furthermore, I trust that you found our peaceful residential setting, conveniently located just 5 minutes from Earl's Court station, to enhance your experience. Kensington's wealth of cultural attractions, including museums, palaces, and parks, along with its diverse culinary offerings, undoubtedly enrich the London experience for our esteemed guests.We look forward to the opportunity to host you again on your future visits to London. Please feel free to contact our dedicated team if you require any assistance or information.Wishing you a pleasant evening ahead!Best Regards,Yash - Duty Manager

10/10 – Hervorragend

Martin S

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice staff. Helpful. Close to the underground to get around easily.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Yash am 1. März 2024
Dear Martin,I extend my sincere gratitude for taking the time to provide us with your valuable feedback. Additionally, I wish to express our appreciation for selecting The Resident Kensington hotel for your accommodation needs.It brings me great pleasure to learn of your overall satisfaction with your stay and your acknowledgment of the genuine hospitality extended by our team.Our primary objective is to consistently deliver an unparalleled guest experience, and your insights contribute significantly to our ongoing efforts in this regard. We welcome any further suggestions or recommendations you may have to enhance our services.Furthermore, I trust that you found our tranquil residential setting, conveniently located a mere 5 minutes from Earl's Court station, to be conducive to your experience. Kensington's rich array of cultural attractions, including museums, palaces, and parks, coupled with its diverse culinary scene, undoubtedly enriches the London experience for our esteemed guests.We eagerly anticipate the opportunity to host you again during your future visits to London. Please do not hesitate to reach out to our dedicated team should you require any assistance or information.I wish you a pleasant evening ahead!Best Regards,Yash - Duty Manager

10/10 – Hervorragend

Rami, jerusalem

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top notch room, very comfortable and clean. Pleasant and helpful staff. Location just off Earl's Court is super convenient.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Yash am 28. Feb. 2024
Dear Rami,Thank you for sharing your feedback with us and for choosing to stay at The Resident Kensington hotel.I’m delighted to hear that you enjoyed your stay and appreciated our warm hospitality. Our team is committed to providing the best possible experience for our guests, and we value your input. If you have any suggestions or recommendations, please feel free to share them with us.Our quiet residential location, just 5 minutes away from Earl’s Court station, offers easy access to museums, palaces, and parks. Kensington truly is one of London’s hidden gems, with a plethora of charming eateries, secret bars, and inviting pub gardens to explore.We look forward to welcoming you back on your next trip to London. Should you need any information or assistance, our team is available to assist you at all times.Have a wonderful evening! Best Regards,Yash - Duty Manager

10/10 – Hervorragend

Rachel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was nice and cozy, felt like home and comfortable to be in. The staff was super helpful anytime we needed something!
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Daniel - Duty Manager am 26. Feb. 2024
Dear Rachel,Thank you so much for your kind words! We're thrilled to hear that you found our hotel cozy and welcoming, just like home. Providing a comfortable and accommodating experience for our guests is always our top priority, and we're delighted that our team could assist you whenever needed. We appreciate your feedback and look forward to welcoming you back on your next visit!Kind Regards,Daniel - Duty Manager

10/10 – Hervorragend

Chiho

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was my second stay. The hotel was like a home and very comfortable same as before. The hotel area is safe and it was convenient to go everywhere. We would like to stay again.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Yash am 25. Feb. 2024
Dear Chiho,Thank you for taking the time to share your wonderful feedback with us. We greatly appreciate your continued patronage and are delighted to hear that your second stay at The Resident Kensington felt like home and was just as comfortable as before.Our team is committed to providing heartfelt hospitality, and it warms our hearts to know that we succeeded in making your experience memorable. Your kind words about our reception team are truly motivating, and we will continue to strive for excellence.The quiet residential location of our hotel, a mere 5-minute walk from Earl’s Court station, offers a wealth of opportunities for exploration. From museums and palaces to beautiful parks, Kensington truly is one of London’s hidden gems. And with an array of delightful eateries, secret bars, and charming pub gardens, there’s something to suit every taste.Next time, we will do our utmost to offer you a complimentary room upgrade, subject to availability. We look forward to welcoming you back on your next trip to London. Should you require any information or assistance, our dedicated team is always here to assist you.Thank you once again for choosing The Resident Kensington. We can’t wait to host you again!Best Regards,Yash - Duty Manager