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Bewertungen von Rochester Hotel by Blue Orchid

4 out of 5
Rochester Hotel by Blue Orchid
69 Vincent Square, London, England

Bewertungen

8,0

Sehr gut

341 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
387 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
167 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
73 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
33 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,4/10

Personal & Service

7,6/10

Ausstattung

7,6/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Daniel

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Frühstück verbesserungswürdig Betten zu Hart Lage Ruhig
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Blue Orchid Guest Relations am 24. Juli 2022
Dear Daniel, Thank you for taking the time to write to us following your recent stay at the Rochester hotel by Blue Orchid Hotels. We regret that on this occasion we were unable to fully satisfy your expectations. The matter you raised have been escalated to our Management team for them to address in our constant endeavour to improve and enhance the service offered to our valued guests. Should you wish to return to London in the future we would like the opportunity to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 – Hervorragend

Ali

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles tiptop
Aufenthalt von 3 Nächten im April 2022
Antwort von Blue Orchid Guest Relations am 3. Mai 2022
Dear Ali, We are delighted that we fully satisfied your expectations. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

6/10 – Okay

Sascha

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2022
Antwort von Blue Orchid Guest Relations am 3. Mai 2022
Dear Sascha, We are pleased that we generally satisfied your expectations. We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards associated with Blue Orchid. Until then, we remain With kind regards, Blue Orchid Guest Relations

6/10 – Okay

Sergey

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Total abgenutztes Möbel im Zimmer
Aufenthalt von 1 Nacht im November 2021
Antwort von Blue Orchid Guest Relations am 19. Nov. 2021
Dear Sergey, We are pleased that we generally satisfied your expectations with the exception of certain aspects. We have taken steps to address the issues raised in our constant endeavour to improve and enhance the services and facilities offered to our valued guests. Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards associated with Blue Orchid. Until then, we remain With kind regards, Blue Orchid Guest Relations

8/10 – Gut

Peter

Gut: Sauberkeit und Personal & Service
London Oktober 2019
Ich war schon das zweite mal im Rochester. Da ich kein Fan von Hotelburgen mit 1000 Zimmer bin, wählte ich wieder ein Hotel im Britischen Stil. Die Zimmer sind zweckmäßig. Wir hatten ein Zimmer im Dachgeschoss (5.Stock) der Lift geht nur bis in den 4. Stock. Im Zimmer gibt es eine Klimaanlage, da diese anscheinend nicht funktioniert stand eine Mobile Anlage im Zimmer.
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Maria Dellaporta, Reservation team for Blue Orchid am 9. Dez. 2019
Dear Peter Thank you for taking the time to write this review. We look forward to welcoming you to Rochester hotel soon. Kind Regards

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im September 2019
Antwort von Blue Orchid Team am 23. Sept. 2019
Dear Anonymous, Thank you very much for taking the time to leave your feedback, we look forward to welcoming you back in the future. Kind regards, Blue Orchid Team

6/10 – Okay

Markus

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Too warm
Very hot in the room, no air conditioning, and impossible to open a window! Friendly staff and good location
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Reception Team am 27. Aug. 2019
Dear Markus, Thank you for staying with us and providing your much valued feedback. Our sister hotel the Wellington which is just around the corner offers air conditioning in all the rooms. We look forward to welcome you again at the Rochester or Wellington.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Das Personal war sehr hilfsbereit, freundlich und hatte Humor. Die Lage ist super. Ruhig und sehr zentral zu Sehenswürdigkeiten und tube. Die Einrichtung ist sehr in die Jahre gekommen aber nur zum Übernachten absolut ausreichend.
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Grange Guest Relations Team am 20. Mai 2019
Dear Guest, Thank you for sharing your wonderful experience at Rochester Hotel London, we are delighted to hear that you enjoyed your stay very much. It is wonderful to know that you found our staff to offer a great service in a friendly and professional way. Thank you also for highlighting that you enjoyed the central and convenient location of the hotel. We appreciate your feedback that each detail has been thought about and will share your comments with the team. We very much look forward to welcoming you again Kind Regards Grange Guest Relations Team

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolle Lage, nette MitarbeiterInnen. Etwas älter, das merkr man Mobiliar und Einrichtung an. Aber es ist alles ok. Nachts sehr ruhig, im ersten Stock nervt allerdings eine Klapptür ab 8 Uhr. Aber da ist man ja eh schon auf...:-)
Aufenthalt von 1 Nacht im April 2019
Antwort von Grange Guest Relations Team am 30. Apr. 2019
Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Grange Rochester Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We highly value your patronage and genuinely hope you will afford us the opportunity look forward to welcoming you back soon. Kind Regards Grange Guest Relations Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice Hotel, super nice staff. The beds were so comfy. The location was close to perfect! About 8-10 minutes walk to Victoria Station! All in all, I would recommend this hotel to anyone! So, every time it takes me back to London, I would go to this hotel! Nice job! Cute elevator by the way!
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Grange Hotels Marketing Team am 5. Feb. 2019
Dear Guest, Thank you for taking the time to complete an online review following your recent stay at the Grange Rochester Hotel. It is great to hear you enjoyed all the benefits of our superb location and room. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We look forward to welcoming you back to the hotel again in the future. Next time please visit our website and sign up to receive access to our exclusive member’s only offers. Kind Regards Grange Hotels Marketing Team

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Januar 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
in der nähe Victoria Station, ruhig gelegen. Freundliches Personal. Schnelle Check in/out abwicklung.
Aufenthalt von 2 Nächten im Januar 2019
Antwort von Grange Hotels Marketing Team am 11. Jan. 2019
Dear Guest, Thank you for your glowing review of Grange Rochester Hotel London, we are delighted that you enjoyed a great stay in our beautifully appointed hotel with exceptional guest services throughout. We hope that we will have the pleasure of welcoming you on your next visit to London. It is also great to read such kind feedback about our team who take pride in everything they do. We very much look forward to welcoming you again soon. Kind Regards Grange Hotels Marketing Team

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Defekter Fahrstuhl, defektes Klo und Hotel im massiven Renovierungs- und Instandhaltungsstau! Mir ist unbegreiflich, wie es zu einer so positiven Bewertung des Hauses kommt. In unserem Zimmer war das WC defekt, die Dusche tropfte die ganze Nacht, der Fahrstuhl war ausgefallen, die Minibar abgeschlossen, Gäste versuchten offenbar mit einer falschen Karte Nachts um drei Uhr ins Zimmer zu kommen. Das Personal nahm dies freundlich aber gleichzeitig achselzuckend zur Kenntnis. Kommentar: Ja, ja, das mit dem Klo haben wir jede Woche. Außerdem seien eben oft Betrunkene im Haus. Das sei alles sehr schrecklich. Eine Entschädigung bot man uns allerdings nicht an. Der schön britisch plüschige Charme kann jedenfalls nicht ein Zimmer mit verstopfter Toilette ausgleichen. Das Haus ist leicht erkennbar schlecht geführt. Nie wieder.
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von Grange Hotels Marketing Team am 23. Dez. 2018
Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Grange Rochester Hotel. I regret that your expectations were not entirely satisfied on this occasion. Your comments have been noted and passed to the relevant personnel for internal investigation and monitoring purposes. I extend to you my personal apologies for any inconvenience and embarrassment which may have been caused. We hope that you will consider staying on another occasion or in one of our other hotels when we hope that you will be fully satisfied. Kind Regards Grange Hotels Marketing Team

8/10 – Gut

Anton

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2017

8/10 – Gut

Lara, Dormagen

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Süßes Hotel in perfekter zentraler Lage
Wir waren zu zweit für 2 Übernachtungen in diesem Hotel. Das Personal war sehr hervorkommend und freundlich. Die Zimmer waren geräumig und sauber. Die Lage war ideal und alles wichtige (Supermarkt, U-Bahn, Bus, Restaurants) war fußläufig erreichbar. Die Zimmer waren etwas altmodisch, aber gepflegt.
Schreibtisch
Eins der beiden Betten
Badezimmer
Badezimmer

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Sehr nette saubere Hotel, Nähe zu viel Sehenswürdi

8/10 – Gut

Gabi, Stuttgart

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hübsches Hotel in ruhiger Lage.
Nur 6 Gehminuten von Victoria-Station entfernt, sehr zentral und trotzdem ruhige Umgebung. Super-nettes und hilfsbereites Personal. Zimmer klein, aber ausreichend. Sehr sauber und nett ausgestattet. Lediglich das Bad ist ein wenig dürftig. Duschen in der Badewanne war eine etwas rutschige Angelegenheit und durch den fest eingebauten Duschkopf mußte man sich ziemlich verbiegen, wenn man nicht auch gleich die Haare mit waschen wollte. Statt der üblichen Minibar ein hübsches Schränkchen mit Wasser, Tee, Zucker und Milch - hat mir gefallen. Das Hotel hat u.a. eine Weinstube, in der man Kleinigkeiten zu zivilen Preisen essen kann. Guter Wein, keine überzogenen Preise, gute Adresse für Nicht-Biertrinker.

8/10 – Gut

Ch67

Gut: Personal & Service und Komfort des Zimmers
Gut gelegenes Stadthotel
Das Hotel liegt fussläufig zur Victoria Station umgeben von vielen Restaurants. Das Zimmer war abgesehen vom Bad gemütlich und sauber. Im Bad waren am Duschkopf leider schon richtig grüne Ansätze, was bei einem Hotel der Klasse nicht passieren sollte.Dazu lief das Wasser im Becken sehr sehr langsam ab. Für wenige Übernachtungen ok.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Einfaches Hotel für Kurzzeitübernachtungen
Gute Übernachtungsmöglichkeit für unsere Städtereise und Silvesterevent.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
relativ gut zu erreichen (7 Min von Victoria Station), aber dank seiner Lage ruhig gelegen

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Wir haben dort nur für 1 Übernachtung gebucht da wir auf der Durchreise waren. Die Zimmer sind sehr klein aber in gutem Zustand. Zu zweit ist das Zimmer für einen längeren Auftenthalt vielleicht zu klein. Das Bad sah ziemlich neu aus. Die Nähe zu Victoria Station ist ein Vorteil.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel für Städtereisen in zentraler Lage
Buckingham Palace & Westminster schnell zu Fuß erreichbar. Zwischen Underground Station Victoria und St. James's Park

8/10 – Gut

Lisa, München

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Stadthotel in bester Ausgangslage
4 Tage Städtereise London, super Wetter, gutes öffentliches Verkehrsnetz. Wir sind lieber Doppeldeckerbus gefahren, weil die Aussicht genial war und die Tageskarte für Busse lediglich 5 Pfund pro Person kostet. Gutes abwechslungsreichs Essen, da London sehr international ist. Mit dem Bus Nr. 2, kann mann bis kurz vor das Hotel fahren. Von der Viktoria Station ist es zu Fuß nur ca. 15 Minuten.

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
sehr zentral gelegen
Alle Sehenswürdigkeiten sind gut zu Fuß erreichbar. Sehr kleine Zimmer, alt aber sauber. Service gut, nebenan ist ein Lokal, in dem man gut eine Kleinigkeit essen kann.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schönes kleines Hotel in wunderbarer Lage
Dieses kleine saubere Hotel liegt sehr zentral in Westminster. Viele Sehenswürdigkeiten sind einfach zu Fuß zu erreichen. Für weitere Touren gibt es eine sehr gute Verkehrsanbindung. Um die Ecke findet man schöne Pubs. Die Zimmer sind sehr sauber und gepflegt und das Personal ist sehr freundlich uns hilfsbereit.

10/10 – Hervorragend

Joseph

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A great hotel with the politest staff, in all areas, that I have ever encountered. Room comfortable, spacious and very clean. Good choice at breakfast. Only tiny criticism was the hot food was a little on the cold side but still very tasty. Highly recommend this hotel
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Shawn

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Air conditioning was broken and we requeeted to change rooms but they never moved us. Horrible
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Blue Orchid Guest Relations am 24. Mai 2024
Dear Shawn,We regret to hear that your expectations were not fully satisfied on this occasion.When you expressed your concerns with the temperature of the room, the team made every endeavour to arrange an alternate room for you. however, without success.We were unable to reach to you by phone and the room had been on "do not Disturb" for the remainder of the stay.We hope you will give us another opportunity for us to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group.In the meantime, assuring you of our best attention, we look forward to welcoming you back to restore your faith in our hotel group, we remain, With kind regards, Blue Orchid Guest Relations

10/10 – Hervorragend

BYRON

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is extremely nice, the rooms where like new condition. The breakfast was excellent. We loved it.
Aufenthalt von 4 Nächten im Mai 2024

6/10 – Okay

Patrick

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a nice property overall but the room was very small for a family of 4...understand its an older hotel. No control over the thermostat as it did get quite warm in the room...I did try using it on the wall, however, nothing was happening. Very friendly staff and yes, we would stay there again.
Aufenthalt von 9 Nächten im Mai 2024

4/10 – Schlecht

michael

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
There was confusion on arrival because they had no record of my booking the room for an extra night. Check in took a while and I'm not sure why they asked for the identity of my partner. There was no tea or coffee making facility in the room but this was rectified the second night on request.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Emily

Mit einer Gruppe gereist
Not close to transportation, problem with heat in room( solved with small heater)
Aufenthalt von 4 Nächten im April 2024
Antwort von Blue Orchid Guest Relations am 29. Apr. 2024
Dear Emily,Thank you for choosing to stay with us. We are pleased that we fully satisfied your expectations and glad to note that your concerns were addressed during your stay.The team at The Rochester will look forward to welcoming you back again soon for yet another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 – Gut

Lynda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bathtub was too high, and no grab bars available!
Aufenthalt von 3 Nächten im April 2024
Antwort von Blue Orchid Guest Relations am 15. Mai 2024
Dear Lynda,Thank you for choosing to stay with us and we are pleased that we generally satisfied your expectations.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 – Hervorragend

Vinh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quaint and surprisingly spacious
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Blue Orchid Guest Relations am 25. Apr. 2024
Dear Vinh,Thank you for taking the time to share your experience following your recent stay with us. We are delighted that we fully satisfied your expectations.We take this opportunity to thank you for choosing to stay with us and look forward to welcoming you back again soon to experience yet again another perfect stay! Until then, we remainWith kind regards,Blue Orchid Guest Relations

6/10 – Okay

Dan, Rochester

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
If you need internet for work while at this hotel , forget about it. It is painfully slow. Google mail won’t open unless you refresh 5-10 times. Condition of the hotel - dated. Lots of marble, that probably was looking nice in the 70s. No A/C , so prepare to sleep with the windows open. If you do sleep with your windows open, the building near has big A/C units so you will hear that noise the entire night. Stains on the carpet, musty smell. I don’t know why this property is advertised as 4 stars. Should be 1 or 2.
Aufenthalt von 2 Nächten im März 2024
Antwort von Blue Orchid Guest Relations am 19. Apr. 2024
Dear Dan,We regret to hear that your expectations were not fully satisfied on this occasion. Please accept our apologies for any inconvenience which may have been caused. We had no issues with the internet reported, however, please be assured that your feedback has been shared with the IT team and the third-party internet service provider to monitor the situation.We are pleased to inform that we are currently enhancing the guest rooms at The Rochester, including adding air conditioning and uplifting the look.We do endeavour to ensure that we fully satisfy our guests expectations, and we would very much like to have the opportunity of welcoming you back to restore your faith in our hotel group and experience the newly refurbished room together with the enhanced facilities the hotel has to offer.In the meantime, assuring you of our best attention, we remain,With kind regards, Blue Orchid Guest Relations

6/10 – Okay

EVA

Our booking was 2 rooms but at incheck the hotel just gave us 1 room. after showing the bookingpapers to the staff they wanted to give us the second room in the basement which was humid. No good start!
Aufenthalt von 5 Nächten im März 2024

10/10 – Hervorragend

Francisco Javier

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente lugar
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Blue Orchid Guest Relations am 12. März 2024
Dear Francisco,Thank you for choosing to stay with us. We are delighted that your expectations were fully satisfied.The team at The Rochester will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 – Gut

Norman

Gut: Sauberkeit und Personal & Service
First time staying at this hotel, located in a quiet area of Westminster but plenty of shops/cafes around the area (although when we were staying a lot were closed), Big Ben, Westminster Abbey are a 10 minute walk away. The hotel itself is a bit old fashioned but very clean and has all the amenities you would want, a great base! Some work was going on during our stay so we were woken up to drilling noises some days and the water wasn’t working for half the day on one of the days either which wasn’t the most ideal. Our room had a lovely balcony which overlooked a football pitch which was nice to relax on after a long day! Will happily return here.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Blue Orchid Guest Relations am 27. Feb. 2024
Dear Norman,Thank you for taking the time to write to us following your recent stay at The Rochester by Blue Orchid Hospitality. Whilst we are pleased that we generally satisfied your expectations, we regret for any inconvenience which may have caused by the ongoing work.We have started a progressive enhancement and refurbishment program at The Rochester. This is to bring the property in line with The Wellington, our adjoining sister hotel; this will also include the installation of air conditioning.Your comments have been brought to the attention of the Development Team together with the House Manager in our constant endeavour to enhance and improve services and facilities offered to our valued guests.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

8/10 – Gut

Yunjeong

Aufenthalt von 4 Nächten im Februar 2024
Antwort von Blue Orchid Guest Relations am 27. Feb. 2024
Dear Yunjeong,We are pleased that we generally satisfied your expectation.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

6/10 – Okay

Wooin

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Blue Orchid Guest Relations am 22. Feb. 2024
Dear Wooin,Thank you for choosing to stay with us and we are pleased that we generally satisfied your expectations.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 – Gut

Rosemary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Blue Orchid Guest Relations am 22. Feb. 2024
Dear Rosemary,We are delighted that we fully satisfied your expectations.We look forward to welcome you back to The Rochester in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 – Hervorragend

Maria

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, can walk to several touristic places.. quiet hotel . Great and resourceful staff.
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Blue Orchid Guest Relations am 15. Feb. 2024
Dear Maria,Thank you for reviewing your recent stay at The Rochester.We are delighted that your expectations were fully satisfied and pleased to hear that you found our staff professional and also the hotel's location suited your needs.Thank you for choosing to stay with us, our team will look forward to welcome you back in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

6/10 – Okay

Per

Gut: Sauberkeit und Personal & Service
Ok
Ok hotell, ok frukost, bra läge
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Blue Orchid Guest Relations am 15. Feb. 2024
Dear Per,We are pleased to hear you found our location suited your needs and that we generally satisfied your expectations.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

6/10 – Okay

CHRISTOPHE

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Bien situé
Hôtel dans un quartier calme et proche de la station Victoria. L’état général de l’établissement est malheureusement très délabré surtout dans les parties communes
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Blue Orchid Guest Relations am 14. Feb. 2024
Dear Christophe,Thank you for taking the time to write to us following your recent stay at The Rochester by Blue Orchid Hospitality. We are pleased that we generally satisfied your expectations with the exception of certain aspects. We are pleased to inform that The Rochester has started a progressive enhancement and refurbishment programme which will also include the installation of air conditioning, to bring the property in line with The Wellington hotel.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 – Hervorragend

pilar

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Buena relación calidad precio.
Es la segunda vez que me hospedo en este hotel. Está muy bien ubicado, Perfecto para ir a Victoria. Andando se llega a Buckingham palace, al Big ben... El desayuno es completo. El personal del hotel muy agradable.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Blue Orchid Guest Relations am 13. Feb. 2024
Dear Pilar,We are so pleased that you chose to stay with us once again.We are delighted that we fully satisfied your expectations and pleased to note that you found the hotel's location suited your needs and also found our staff professional. .All of us at The Rochester will very much look forward to the opportunity of welcoming you back in the near future. Until then, we remainWith kind regards,Blue Orchid Guest Relations

2/10 – Ungenügend

Gary

Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Really not great at all!
We had no hot water, we had to take freezing cold showers. The iron was broken in my room and when I used it it leaked all over my shirt just before we went out. The kettle in our room was also broken, when I boiled it I had to sit with it and hold the button down. Nothing seemed to work and while it didn’t ruin my partners birthday it certainly put a dampener on what was supposed to be a happy relaxed experience. By the end of the trip we almost found it funny that nothing worked in the room as it should. I don’t like to complain but for the price of the room I expected much more than I got.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Jonathan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Blue Orchid Guest Relations am 6. Feb. 2024
Dear Jonathan,We are delighted that we fully satisfied your expectations.We look forward to welcome you back to The Rochester in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

10/10 – Hervorragend

BRADLEY

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable, convenient and friendly
Staff is amazing. We needed extra pillows and within two minutes, there was a knock on our door to fill our request. The beds were very comfortable and the room was very clean. Location is within a short walk of many iconic places. This was a great find, and we plan on staying again on our next visit.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Blue Orchid Guest Relations am 6. Feb. 2024
Dear Bradley,Thank you for reviewing your recent stay at The Rochester. We are delighted that we fully satisfied your expectations. It's lovely to note that you found our location suited your needs and enjoyed our facilities and also found our staff professional. We take this opportunity to thank you for choosing to stay with us and look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 – Gut

Paul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
En familia, cerca y lejos a la vez, a 8 minutos del tren. Hotel cómodo y confortable
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Blue Orchid Guest Relations am 1. Feb. 2024
Dear Paul,We are delighted that your expectations were fully satisfied during your recent stay with us at The Rochester.We hope to welcome you back in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Impeccable service/high quality
Great stay. Surprise trip away for my girlfriend's 29th birthday. The hotel was great and organised a cake and fruit basket for us at an extra charge. Added the extra touch of balloons and a card (girlfriend said that was very sweet). Had an afternoon tea at The Wellington just around the corner, very nice!! The room was great size wise and even had our own little balcony. The bathroom has a bath/shower combo with great pressure and it was honestly nice to have a bath as we only have a shower at home. The food was of high quality and the staff on duty were always exceeding polite! Even provided us larger drinking glasses for water and an extension cable as there were limited plugs. They even provided complimentary little slippers which was a well appreciated touch! We opted not to have the room serviced as there wasn't really a need, you don’t replace towels/bed linen after every use at home so no need while away, easy to clean up after yourselves. Only downsides were not enough plugs, small teacups, no coat rack for outside jackets, lack of communication with The Wellington regarding having prepaid for afternoon tea and silverfish in the bathroom (reported to reception on departure - not before as it isn't necessarily preventable/their fault, only really reported so they knew and could take action if needed)
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Blue Orchid Guest Relations am 30. Jan. 2024
Dear Guest,Thank you for your lovely review! We are delighted that your stay exceeded your expectations. The team puts in a lot of effort to ensure every guest has a comfortable stay. Thank you for your kind words for the staff; we will ensure that the staff are commended for their services.Your particular comments are noted and appropriate action has been taken to address the issues raised in our constant endeavour to improve and enhance the services and facilities offered to our valued guests.We take this opportunity to thank you for choosing to stay with us and very much look forward to welcoming you back on many occasions. Until then, we remain With kind regards, Blue Orchid Guest Relations

10/10 – Hervorragend

Kees

Gut: Sauberkeit und Zustand der Unterkunft
This is a very good hotel. It is located in a very safe area and is very close to Victoria station (15 min walk). The hotel bed is very comfortable and hygiene and the room overall were very good. This hotel is very good especially given the relatively low price (in january). I really recommend this hotel!
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Blue Orchid Guest Relations am 30. Jan. 2024
Dear Kees,Thank you for choosing to stay with us and for your kind recommendation.We are pleased to hear you found our location suited your needs and delighted that your expectations were fully satisfied.We hope to welcome you back to The Rochester in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations