Dear Martin, thank you for your feedback during your recent stay. We are glad you enjoyed your stay with us. We do look forward to welcoming you again. Kind Regards, Alina

Dear Artem, thank you for sharing your review. We are so glad to hear that overall you really enjoyed your stay with us and that you liked our hotel's excellent location, as well as service. Please accept my apologies for any inconvenience you experience during your stay. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards,

Dear Andreas, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and liked our hotel and our digital services in particular. We look forward to welcome you back soon! Best wishes,

Dear Iris, thank you for your review and for choosing our hotel. Whilst we are pleased to see you enjoyed the stay, we are sorry to see that it didn't quite live up to a 10/10 experience - which is always our aim. We hope to see you again soon and wow you with our best services. Kind Regards, Alina

Dear Matthias,Thank you for taking the time to share your feedback from your visit to Park Plaza London Riverbank. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concerned department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza London Riverbank, I look forward to welcoming you back.Sincerely, KristinePark Plaza London Riverbank

Dear Markus, thank you for your review and for choosing our hotel. Whilst we are pleased to see you enjoyed the location, we are sorry to see that your stay didn't quite live up to a 10/10 experience - which is always our aim. We hope to see you again soon and wow you with our best services. Kind Regards, Alina

Dear Jamina, Thank you for your positive feedback regarding the location of our hotel. However, I would like to apologize sincerely if there were aspects of our service that fell below your expectations, which resulted in a negative impression. Your feedback is valuable to us, and we will share it with our team so that we can improve our service. We appreciate you taking the time to share your concerns, and we hope to welcome you back to our hotel for a better experience in the future. Kind regards, Olga.

Dear Anton, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and liked our hotel. We look forward to welcome you back soon! Best wishes,

Dear Florentina, Thank you so much for your kind review and rating.We are delighted that you are happy with the service that we provide.We hope to see you again very soon.Kind regards,Kristine

Dear Stefan, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Ralf, thank you for sharing your review. We are so glad to hear you had a wonderful stay with us and that you liked our hotel and it's fantastic location, as well as your room with spectacular views. We look forward to welcome you back soon! Best wishes,

Dear Jörg-Rüdiger von der, thank you for taking the time to write a review. We truly appreciate your nice comments about our room views and location. I apologize that your room did not meet our high cleanness standards and negatively impact your experience. Please rest assured that we will take your feedback into consideration to improve. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards, Solari

Dear Evin, thank you for your review. We are sorry to learn that your stay with us did not live up to your expectations. Please rest assured we are working diligently to deliver the most excellent experiences at all times, and we are saddened that you felt differently on this occasion. To help us investigate further, we would be grateful if you could contact us directly. We look forward to hearing from you. Kind Regards, Park Plaza London Riverbank

Thank you for taking the time to review your stay, Ma,It is disappointing to learn that your experience did not live up to your expectations on this occasion. We would like to assure you this is not up to our usual high service standards and we wish we could have made this right for you during your stay. Please rest assured we will share your comments with our colleagues to prevent these situations from happening again. We hope for another opportunity to exceed your expectations in the future. Kind regards,

Thank you Siegfried for your review. See you again! Kind regards, Senami

Dear IsabellThank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Park Plaza Riverbank the next time your travels take you to London. Kind Regards,Erdal NebiogluFront of House Manager

Dear Eduard, thank you for taking your time to share your review. I apologize for the concerns you have shared about your experience at our hotel. We are truly sorry to read your room did not live up to your expectations and folding bed was not your satisfaction. We want all of our guests to have a comfortable stay and we apologise you did not have that experience. We sincerely apologize that our hospitality and attention to details left something to be desired on this occasion - this is very unlike us. I hope we can welcome you back and deliver an experience memorable only for the right reasons in future. Kind regards,

Dear Sophia, thank you for taking the time to review your stay. I am sorry your room did not meet our high cleanness standards and negatively impact your experience. I really wish we could have resolved this during your visit.

Dear Tobias, thank you for your feedback. I am happy to read that you enjoyed the location and disappointed to read that the cleaning standard had an impact on your stay. I hope to welcome you back with another opportunity to truly impress you. Best regards,

Thank you for sharing your experience, Roy. I am happy to hear you have enjoyed your stay with us and the service you have received from the team. However, I am sorry to hear that some aspects of your stay fell short of expectations on this occasion particularly the cleanliness of the public areas which wasn't up to our typical standards. Your feedback will be shared with the housekeeping manager who will investigate this and take appropriate actions. We hope to see you again soon and wow you with our best services. Kind regards, Senami

Dear Jorg, thank you for your review. We are glad you loved your stay, however, we are sorry to learn we gave you a negative impression upon arrival. Please rest assured we will share your feedback with our team to take appropriate action, and hope to welcome you back. Kind Regards, Irene

Thank you for your feedback, Adolf. How wonderful to know that our location was in favour during your visit and to the inspiring feedback towards our hospitable team. I am sorry for the concern regarding our pool and cleaning system. We appreciate for bringing this to our attention as we need to ensure that we comply with our hotel standards. It will be communicated to our team that corrective measures will be done. We wish you well and hope to serve you better in the future. Kind regards, Jeffrey

Thank you for sharing your review, Torsten. We are happy to see that you were pleased with the views from your room and our central location. Nonetheless, we are sorry that the cleanliness was not up to our usual standards; your comments have been shared with our housekeeping team. We hope we will have a chance to impress you next time. Best regards, Anna

Thank you for your review, Ulf. I am happy you had a pleasant stay with us, and our beautiful hotel was to your liking. We look forward to your next visit. Kind regards, Natacha