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Bewertungen von Mandarin Oriental Hyde Park, London

5 out of 5
Mandarin Oriental Hyde Park, London
66 Knightsbridge, London, England

Bewertungen

8,6

Hervorragend

128 von insgesamt 199 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
30 von insgesamt 199 Gästebewertungen haben eine Bewertung von 8 - Gut" "
20 von insgesamt 199 Gästebewertungen haben eine Bewertung von 6 - Okay" "
12 von insgesamt 199 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
9 von insgesamt 199 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,2/10

Personal & Service

9,0/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 3 Nächten im Oktober 2020

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Frühstücksbüffet dürfte für den Preis besser sein.

4/10 – Schlecht

Katja

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

MK, Hilden

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gemütliche Zimmer
Ich war für ein Wochenende in London, habe mir im voraus auch einen Limousinenservice im Hotel bestellt .....Es war vom Anfang bis zum Ende ein perfektes WE in London . Super Service und im gesamten Hotel sehr freundliche Mitarbeiter . Ich freue mich schon jetzt aufs nächste mal ......

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Mandarin Hyde Prk liegt an der besten Lage
Sehr gut

10/10 – Hervorragend

Andrew

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Staff were simply amazing and made the stay all the more memorable
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Thiago

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ótimo hotel
Aufenthalt von 6 Nächten im Mai 2024

10/10 – Hervorragend

emel

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoy all, except there is no place that van eat&drink outside ehich faced to Hydepark. The door was closed and not opened to sit against Hyde.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Sara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This property was AMAZING! 5 star experience the whole way. Turn down service, fresh flowers everywhere, customized gifts, and a wonderful spa. High tea at the rose bury is a must!! The staff is so nice and helpful. Definitely recommend!! Will stay here again.
Aufenthalt von 4 Nächten im März 2024

8/10 – Gut

Kenan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 3 Nächten im März 2024
Antwort von Jonathan am 19. März 2024
Dear Kenan,Thank you for choosing to stay with us at the Mandarin Oriental Hyde Park, London and for taking the time to write a review.We are happy to see that you enjoyed your stay with us.We look forwards to welcoming you back soon.With kind regards,

10/10 – Hervorragend

Carolina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Incrível, hotel maravilhoso
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Ugur

Aufenthalt von 5 Nächten im Dezember 2023

6/10 – Okay

Necmettin

Gut: Personal & Service
Aufenthalt von 4 Nächten im Dezember 2023

10/10 – Hervorragend

JESUS

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best of the Best
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Faris

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best of London hotels!
Amazing hotel, amazing people!
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Esther

Gut: Sauberkeit
It’s the best hotel..!
Aufenthalt von 5 Nächten im Oktober 2023

10/10 – Hervorragend

feroz

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
top class, better than bulgari
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Felipe

Aufenthalt von 4 Nächten im Juli 2023

4/10 – Schlecht

Marco

Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2023

10/10 – Hervorragend

hamad, pasadena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft

4/10 – Schlecht

Lindsey, Slough

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Great hotel but room was very poor for the price!
Aufenthalt von 1 Nacht im April 2023

4/10 – Schlecht

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Didn’t sleep as the beds are terrible.
We stopped at this hotel fro the one night after arriving back from a flight from Dubai. The hotel is well fitted but the major issue is the bed - it was like sleeping on a slab of concrete. When I mentioned to reception taht we hadnt slept they said they would update our profile and put a topper on the bed. I wouldn’t risk staying at this hotel again untill they sort the beds out. Stay her if you want a nice hotel but aren’t bothered about having a good nights sleep.
Aufenthalt von 1 Nacht im März 2023

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im Januar 2023

10/10 – Hervorragend

Chung Wah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2023

10/10 – Hervorragend

Allison

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
早餐服務很好,飯店房間寬敞及乾淨
Aufenthalt von 6 Nächten im Dezember 2022

10/10 – Hervorragend

Mary

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Simply one of the best hotels in the world. Outstanding service, accommodation, facilities and location. Five star all around. I am a fan. Highly recommend.

10/10 – Hervorragend

Mary

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
World class hotel...amazing service and facilities. One of the best hotels in the world hands down.

10/10 – Hervorragend

Antony

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2022

10/10 – Hervorragend

Ekaterina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Oktober 2022

10/10 – Hervorragend

Rohit

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2022

10/10 – Hervorragend

Benjamin

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Excellent
Aufenthalt von 1 Nacht im August 2022

6/10 – Okay

Jose Eduardo

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2022

8/10 – Gut

Hei Fung Maggie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
房間舒服
Aufenthalt von 1 Nacht im August 2022

4/10 – Schlecht

Oi Lin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
酒店服務質素普通，共住了四天，第一天房間好差，沒有窗戶的，不見天日。最後一天，未夠時間check out 就鎖房咭等你沒法搭升降機回房間，12:00 Check out , 10:30 就鎖門咭，最後，check out 付款已經2 天，想要聽收音機電源燈
Aufenthalt von 3 Nächten im August 2022

10/10 – Hervorragend

Hei Fung maggie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hype park room非常好
Aufenthalt von 5 Nächten im Juli 2022

2/10 – Ungenügend

Eric

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Likes: Location, gym is ok Dislikes: Plenty. I’ll just share 1 thing that happened. The icing on the cake as it were… I was in the gym around 9:30pm one night and had to use the restroom. The door to the pool area was locked. I looked around and there was nobody to be found. Inside the room behind the door labeled “movement” there is a single bathroom. So I decided to use it really fast so I could get going again. As I was about to use it (locked inside already) someone started (aggressively) pounding on the door. I thought it might be an emergency or something by the sound of it so I quickly opened the door to see what was going on. The person that worked down there, a thin dark haired woman, started yelling at me and was visibly angry. “You cannot use this it closes at 9:30.” Or something along those lines with plenty of complaining and anger and frustration. I was shocked. As a guest at a 5 star hotel (or any other hotel I’ve ever stayed at in my entire life) I’ve never experienced being yelled at by an employee. The fact that it was for something benign made it worse. There were plenty of other jaw-dropping things that happened as well. I heard employees talking about other customers calling them a “nuisance.” No you can’t do this, sorry but that’s not available (when it was later verified available) and so on. I feel like the company culture of this location is really bad. Management just allows it, so employees keep doing it. Service isn’t priority.
Aufenthalt von 4 Nächten im Juli 2022

10/10 – Hervorragend

Andrew

Aufenthalt von 1 Nacht im Juni 2022

4/10 – Schlecht

Thaise S

Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2022
Antwort von Mandarin Oriental Hyde Park, London am 20. Feb. 2022
Dear Thaise On behalf of our colleagues, I wanted to thank you for taking the time for leaving your feedback about your recent visit to Mandarin Oriental, Hyde Park, London. We are committed to delivering a wonderful experience to each and every one of our guests while we keep striving to deliver a higher and more consistent level of service excellence, Whilst we can see that your rating was very high in most service areas I was disappointed to learn your overall rating was only 4 out of 10. I would be delighted to further investigate any concerns you may by reaching out to me directly at the hotel. Thank you and we look forward to hearing from you shortly Best Wishes Denny Lane Director of Rooms

8/10 – Gut

JL

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2022
Antwort von Mandarin Oriental Hyde Park, London am 20. Feb. 2022
Dear JL Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review and rating following your visit. If I may kindly ask for some additional feedback on what could have scored is 10 out of 10 it would be a pleasure to know. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future and I look forward to hearing back from you in return. Wishing you a lovely week ahead Thank you Denny Lane Director of Rooms

10/10 – Hervorragend

Chetan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Mandarin Oriental Hyde Park, London am 3. Feb. 2022
Dear Chetan Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review and rating following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Hervorragend

Carlos

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Januar 2022
Antwort von Mandarin Oriental Hyde Park, London am 9. Jan. 2022
Dear Carlos Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Incredible Stay
Totally amazing stay, exceptional service and made us feel very welcomed. Could not ask for a better stay.
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Mandarin Oriental Hyde Park, London am 9. Jan. 2022
Dear Guest Thank you for your recent review following an event you attended at Mandarin Oriental Hyde Park London and your very kind words expressing your experience. It is always such a pleasure to welcome each of our guests whether staying with us or just visiting and receiving such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Hervorragend

Patrick

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great except that it is extremely noisy if you happen to be on the street side
Aufenthalt von 5 Nächten im Dezember 2021
Antwort von Mandarin Oriental Hyde Park, London am 21. Dez. 2021
Dear Patrick Thank you for your recent review following an event you attended at Mandarin Oriental Hyde Park London and your very kind words expressing your experience. It is always such a pleasure to welcome each of our guests whether staying with us or just visiting and receiving such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. I am sorry if you felt that rooms on our Knightsbridge side are a little noisy, we will have your room checked to ensure that there is no fault with the soundproofing of the room. Our courtyard and park view rooms can be very quiet, perhaps on your next stay we can look at one of these for you offering the same comfort but away from the hustle and bustle of Knightsbridge. We hope to have the pleasure to welcome you back in the near future and wishing you the best over the festive period. Thank you Denny Lane Director of Rooms

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent hotel, impeccable service.
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Mandarin Oriental Hyde Park, London am 13. Dez. 2021
Dear Julie Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is such a pleasure to welcome our guests and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Incredible LACK of consideration from the Manager.
Please reconsider satying at this hotel or any Mandarin Oriental property, They do not care at all if you are a LOYAL customer/guest. Had a huge problem with the flights and tried to comunicate and call the MO London to advise about the problem and avoid a no show and they DID not answer the phone it was after ours I know but anyway they MUST have a person to answer or an emergency can not appear after ours ??? We tried to let them know that we were not allowed to board British airways flight and finnaly next day they answered and did not care about our frustation and charged a penalty night, even when we tried many times to advise one night before but nobody was ther to answer the telephone in a 6 star hotel. Very dissapointed never ever will stay at any MO hotel.
Aufenthalt von 4 Nächten im November 2021
Antwort von Mandarin Oriental Hyde Park, London am 22. Nov. 2021
Dear Guest On behalf of our colleagues, I wanted to thank you for taking the time for leaving your feedback about your recent experience with Mandarin Oriental, Hyde Park, London. I am so sorry that you were unable to travel and visit our hotel. We are committed to delivering a wonderful experience to each and every one of our guests while we keep striving to deliver a higher and more consistent level of service excellence, I am so sorry that we were unable to answer any of your calls and allow your reservation as a result in a no show status due to the poor handling of your booking from our side. As luxury hoteliers it is our aim to fully exceed your expectations, which on this occasion we clearly failed. I would be delighted to look further into your comments, as such if you would like to reach out to me directly at the hotel in order to further understand how this terrible situation went so wrong, and more importantly how I can make it right for you. I am so sorry that you were unable to travel and visit our hotel. In the meanwhile I wish you a pleasant day ahead and look forward to hearing from you in due course. Kind regards & renewed apologies Denny Lane Director of Rooms

8/10 – Gut

jaroslaw

Aufenthalt von 4 Nächten im Oktober 2021
Antwort von Mandarin Oriental Hyde Park, London am 22. Nov. 2021
Dear Jaroslaw Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope that on your next stay we would be able to achieve a 10 of our 10. if you don't mind dropping us a few words on where we could have fully delighted you on your most recent visit. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Hervorragend

Hina

Mit dem Partner gereist
Gut: Personal & Service
Stunning hotel with amazing service.
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Mandarin Oriental Hyde Park, London am 22. Nov. 2021
Dear Hina Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Hervorragend

abdulla

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2021
Antwort von Mandarin Oriental Hyde Park, London am 22. Nov. 2021
Dear Abdulla Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

8/10 – Gut

helena

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2021