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Bewertungen von Hilton London Metropole

4 out of 5
Hilton London Metropole
225 Edgware Road, London, England

Bewertungen

8,0

Sehr gut

238 von insgesamt 591 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
203 von insgesamt 591 Gästebewertungen haben eine Bewertung von 8 - Gut" "
74 von insgesamt 591 Gästebewertungen haben eine Bewertung von 6 - Okay" "
44 von insgesamt 591 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
32 von insgesamt 591 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Sabine

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Satisfying stay
Aufenthalt von 3 Nächten im April 2024
Antwort von Bill Fisher am 24. Apr. 2024
Hi Sabine,Thank you so much for your lovely review. I'm delighted to hear you had a good stay with us and I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again soon.Kind regards,Bill FisherGeneral Manager

6/10 – Okay

Steve

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
For a 4 star hotel I had expected more... The furniture was very dated and very dirty under the bed. Carpet felt like it was never vacuumed. Breakfast was the highlight.
Aufenthalt von 3 Nächten im März 2024
Antwort von Bill Fisher am 4. Apr. 2024
Hi Steve,Thank you for taking the time to leave a review. I'm sorry to hear we fell short of your expectations because of the condition of the room. I will have this looked into while we work on planning the update of our West Wing, which we hope will be in the future.Our chefs will be delighted that their breakfast buffet was the highlight of your stay and I hope we'll have a chance to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

8/10 – Gut

Naoko

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Josef Mikulka am 24. Jan. 2024
Hi Naoko, Thank you for providing an 8/10 rating. We value your feedback and are pleased to see that you had a positive experience. I hope to welcome you back for an even more enjoyable experience in the future.Kind regards, Josef MikulkaHotel Manager

6/10 – Okay

Nils

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Josef Mikulka am 2. Jan. 2024
Hi Nils,Thank you for taking the time to rate your stay with us.We use all feedback to help us monitor our standards and make sure your future stays with us are even better. I hope we'll have an opportunity to welcome you back soon.Kind regards,Josef MikulkaHotel Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Good hotel in convenient location
Good hotel in convenient location for exploring london (tube and bus opposite, Paddington 10min walk) Large hotel with many rooms
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Josef Mikulka am 2. Nov. 2023
Hi there,Thank you for taking the time to leave a review of your recent stay with us. I'm delighted you liked our fantastic central London location and all the transport options on our doorstep and hope you had a great time exploring the sights.Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back in the near future.Kind regards,Josef MikulkaHotel Manager

4/10 – Schlecht

Naoko

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Josef Mikulka am 20. Okt. 2023
Hi Naoko,Thank you for taking the time to rate your experience. I'm sad that your experience fell short of your expectations but we use all feedback as a way of monitoring our standards and identifying when we can do better.I hope you'll give us an opportunity to welcome you back in the future.Kind regards,Josef MikulkaHotel Manager

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schlechter Aufenthalt
Gebuchtes Zimmer nicht verfügbar Koffer mussten wir 45min suchen Zimmerwechsel nicht funktioniert Motten im ganzen Hotel Lage des Hotels sensationell, super zum Flughafen und sehr nahe an der Bahn- und Busstation
Aufenthalt von 4 Nächten im April 2023

10/10 – Hervorragend

Rahel

Aufenthalt von 2 Nächten im April 2023
Antwort von Josef Mikulka am 30. Mai 2023
Hi Rahel,Thank you for your 10 out of 10 rating. I'm delighted you enjoyed your stay with us and hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again soon.Kind regards,Josef MikulkaHotel Manager

8/10 – Gut

Marco

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
gute Unterkunft, gute Lage, reichhaltiges Frühstück
Aufenthalt von 4 Nächten im April 2023

10/10 – Hervorragend

Kenan

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gute Erreichbarkeit, Ubahn und Bus station direkt vor dem Hotel. Sehr freundliches Personal. Frühstück war ok, nichts besonders.
Aufenthalt von 3 Nächten im April 2023

10/10 – Hervorragend

Urs

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr guter Service, freundliches Personal
Aufenthalt von 3 Nächten im April 2023

10/10 – Hervorragend

Emel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolles Hotel was ich immer wieder besuchen würde.
Aufenthalt von 5 Nächten im April 2023

8/10 – Gut

Frank

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Wir, 2 Erwachsene und 2 Teenies, waren für eine Woche in London und hatten ein 4er-Zimmer. Die Grösse des Zimmers war absolut ausreichend - wir waren ja auch kaum da. Die Sauberkeit war gut, wir haben das Zimmer nicht täglich reinigen lassen. Die Einrichtung ist in die Jahre gekommen und könnte eine Renovierung gebrauchen, da bezieht den Teppich mit ein. Das Frühstücksbuffet war einfach gut - typisch british. Die Lage war für unsere Bedürfnisse sehr gut: Tube direkt vor der Tür, Paddington 5 Gehminuten und einige Restaurants in der Nähe. Der Preis passt ins Londoner Niveau. Einzige echte Kritik ist das Liftmanagement. Wir haben in einem mittleren Stockwerk gewohnt und mussten mitunter unerträglich lange warten bis ein freier Lift kam. Ein echtes Treppenhaus gibt es nicht, nur eine Feuertreppe. Da habe ich in anderen Hotels schlechterer Kategorien deutlich besser erlebt. Dennoch: ich kann das Hilton London Metropol weiterempfehlen.
Aufenthalt von 8 Nächten im April 2023

8/10 – Gut

Ulf

Aufenthalt von 3 Nächten im März 2023
Antwort von Josef Mikulka am 20. Apr. 2023
Hi Ulf,Thank you for taking the time to rate your stay with us. I'm delighted you had such a great time and I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Josef MikulkaHotel Manager

8/10 – Gut

Matthias

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wenn's zentral sein, eine gute Wahl
Der Zimmerservice ist vorbildlich, das Frühstücksbuffet erfreulich Continental, super freundliches und aufmerksames Security Personal
Aufenthalt von 2 Nächten im Februar 2023

10/10 – Hervorragend

Alfredo

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Das Morgenbuffet war sehr vielfältig und ausreichend. Zudem war das Personal, egal wo, sehr freundlich und zuvorkommend. Sehr angenehme Atmosphäre auch in der Bar. Die Badezimmer könnten ein bisschen sauberer sein, aber das wäre "Jammern auf hohem Niveau".

6/10 – Okay

Frederic

Mit der Familie gereist
Gut: Ausstattung
Bon emplacement, personnel globalement agréable. A améliorer:Les couettes de lit sont trop courte, la poubelle de la salle de bain très abîmée, beaucoup de poussière sur les meubles.
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Kiran

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall nice experience. The property looked really nice in the main lobby and restaurant areas, the staff were friendly and competent, and it is close to a lot of dining options as well as the subway station. Only complaint is that the room we stayed in seemed outdated compared to the rest of the hotel and how the photos looked online.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Bill Fisher am 15. Mai 2024
Hi Kiran,Thank you for taking the time to leave a review. I'm really glad you had a positive experience because of our friendly team and amazing location.We've recently refurbished the East and Tower wings and hope to be able to update the West Wing bedrooms in the very near future. We'll keep your comments in mind for planning this.Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

8/10 – Gut

Belinda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location was excellent for access to transportation. Staff was friendly and courteous.
Aufenthalt von 3 Nächten im April 2024
Antwort von Bill Fisher am 10. Mai 2024
Hi Belinda,I am glad to hear you found our central London location convenient for accessing transportation and that you received friendly service from our team. I hope we'll have an opportunity to welcome you back in the future.Kind regards, Bill FisherGeneral Manager

8/10 – Gut

Christopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bill Fisher am 10. Mai 2024
Hi Christopher,Thank you for your 4 out of 5 rating. We love seeing how much our guests enjoy their stays, and I'm glad you had an excellent time with us. I hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

10/10 – Hervorragend

david

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great hospitality
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bill Fisher am 10. Mai 2024
Hi David,Thank you for your excellent rating. I'm delighted to hear that you had a positive experience during your stay with us. I hope we'll have an opportunity to welcome you back in the future.Kind regards, Bill FisherGeneral Manager

10/10 – Hervorragend

Janice

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Bill Fisher am 10. Mai 2024
Hi Janice,Thank you for your 5/5 rating! I'm delighted to hear that you had such a positive experience during your stay with us. I hope we'll have an opportunity to welcome you back in the future.Kind regards, Bill FisherGeneral Manager

8/10 – Gut

Torey

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect location for our hop on and off bus tour. Decent amount of food options around, and easy to walk 15-20 to nearby Kensington gardens, Little Venice and more.
Aufenthalt von 3 Nächten im März 2024
Antwort von Bill Fisher am 30. Apr. 2024
Hi Torey,Thank you for taking the time to leave a review. I'm so glad you found our central London location perfect for your sightseeing trip and that you enjoyed trying out the delicious food options in our lovely restaurants and bars.I'm grateful for your feedback and hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again in the near future.Kind regards,Bill FisherGeneral Manager

8/10 – Gut

james

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Most rooms have king beds, are modern and in great condition. It has multiple places to eat casually and is often busy with meeting and business groups. It seems to also be a favorite of the pilots and air crew for british airlines. Activity on the first floor continues much later than the rest of london with a very metro bar and cafe staying open late.
Aufenthalt von 1 Nacht im April 2024
Antwort von Bill Fisher am 24. Apr. 2024
Hi James,Thank you for your lovely review. I'm so glad you liked our modern, comfortable rooms and our wonderful restaurants and bars.I'm grateful for your feedback and hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the future.Kind regards,Bill FisherGeneral Manager

10/10 – Hervorragend

Amanda

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice, good service.
Aufenthalt von 1 Nacht im März 2024
Antwort von Bill Fisher am 23. Apr. 2024
Hi Amanda,Thank you so much for your review. I'm absolutely delighted you had a nice stay with us and it will be a pleasure to share your kind words about the service you experienced, with the team.I'm grateful for your feedback and hope we'll see you at the Hilton London Metropole again soon.Kind regards,Bill FisherGeneral Manager

10/10 – Hervorragend

Pascale

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice and well maintained. Oxford and Hyde park are close by. A lot of great restaurants in the back of the hotel and Mark and Spencer is just in front to get some sandwiches and salads if you want to relax in your room after walking all day. We really enjoyed our stay
Aufenthalt von 3 Nächten im April 2024
Antwort von Bill Fisher am 23. Apr. 2024
Hi Pascale,Thank you for taking the time to leave a review. I'm delighted to hear you enjoyed your stay with us and that you liked our amazing location for how close we are to lots of fantastic attractions. I'm grateful for your feedback and hope we'll have the pleasure of welcoming you back to the Hilton London Metropole in the near future.Kind regards,Bill FisherGeneral Manager

8/10 – Gut

Gustavo

Geschäftlich gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Good location close to a metro station. Great service at the bar. Average food.
Aufenthalt von 4 Nächten im April 2024
Antwort von Bill Fisher am 23. Apr. 2024
Hi Gustavo,Thank you for your review. I'm really pleased to hear you experienced great service in our Bow Bar and that you liked our location for how close we are to two tube stations.I'm grateful for your feedback and hope you'll come back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

6/10 – Okay

Mark

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lifts were slow and noisy in the room.
Aufenthalt von 2 Nächten im April 2024
Antwort von Bill Fisher am 17. Apr. 2024
Hi Mark,Thank you for your review. I'm sorry to hear you were disturbed by noise from our lifts and that you found them a little slow. We're currently working on upgrading them all, one at a time, which will eventually see them running much more efficiently in the future. I apologise for the inconvenience caused this time but hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

6/10 – Okay

Kwok Keung

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
When I left the luggage in the lobby. The staff was not cooperative to pass me the name card for storage. He asked me how your luggage can be recognized. How did he know the luggage is mine. It is impolite and not cooperative. This is very bad. I have a feeling of I insultation.
Aufenthalt von 1 Nacht im April 2024
Antwort von Bill Fisher am 15. Apr. 2024
Hi Kwok Keung,Thank you for taking the time to leave a review. I'm really sorry that you had a disappointing experience when trying to store your luggage. Your comments will be addressed with the team. I hope this didn't spoil your stay with us and that we'll have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

10/10 – Hervorragend

Alberto, Torino

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Bill Fisher am 15. Apr. 2024
Hi Alberto,Thank you so much for rating your stay a 5 out of 5. We're thrilled that you enjoyed your time at our hotel and we hope to see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

8/10 – Gut

Ralf Wolfgang

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Bill Fisher am 15. Apr. 2024
Hi Ralf Wolfgang,Thank you for taking the time to leave a review. I'm really pleased you enjoyed your stay with us and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Bill FisherGeneral Manager

8/10 – Gut

Alex

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice stay
Aufenthalt von 3 Nächten im April 2024
Antwort von Bill Fisher am 15. Apr. 2024
Hi Alex,Thank you for taking the time to leave a review. I'm really glad you had a nice stay with us and hope we'll see you again very soon.Kind regards,Bill FisherGeneral Manager

10/10 – Hervorragend

Winfred Ivan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im März 2024
Antwort von Bill Fisher am 15. Apr. 2024
Hi Winifred Ivan,Thank you so much for rating us a 5 out of 5. We're absolutely thrilled that your experience was a positive one and we hope you'll come back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

8/10 – Gut

Simon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Massive hotel on Edgeware Road - clean and efficient. Car park seems to be owned by a separate group and is very expensive. I was charged more than the displayed prices. For the price of the rooms you would expect some kind of discount on parking but I guess that's central london. Location is great for tubes and the restaurants down Edgeware Rd. Paddington Basin is a short walk and worth a visit
Aufenthalt von 1 Nacht im April 2024
Antwort von Bill Fisher am 16. Apr. 2024
Hi Simon,Thank you for taking the time to leave a review. I'm glad you had a clean, stress-free stay with us and that our central London location was convenient for travelling to all the attractions. I'm grateful for your feedback and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed in the older section of the Hotel, the room was quite large. The Bathroom does need upgrading (some mold in the corner) but overall great for a family of 4.
Aufenthalt von 4 Nächten im April 2024
Antwort von Bill Fisher am 16. Apr. 2024
Hi Stephanie,Thank you so much for your review. I'm delighted that you enjoyed your stay with us because of our spacious, family rooms. We are hoping to update these rooms in the near future and will keep your comments in mind.I'm grateful for your feedback and hope for an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

10/10 – Hervorragend

Nelson

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. Paddington and the tube are close to get to any location you would like to go.
Aufenthalt von 6 Nächten im März 2024
Antwort von Bill Fisher am 16. Apr. 2024
Hi Nelson,Thank you for your review. I'm really pleased that you found our amazing, central location so convenient for your time in London and made exploring the sights really easy.I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

8/10 – Gut

Stephanie

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
The hotel is a good location. It is a very nice hotel. The staff were all super friendly. Loved the special Lego in reception. The room was tidy and very quiet. The bathroom lets it down a lot. It needs refurbishing completely and our bath had rusted enamel. Breakfast was no good either. I would definitely stay again and enjoyed myself
Aufenthalt von 1 Nacht im April 2024
Antwort von Bill Fisher am 16. Apr. 2024
Hi Stephanie,Thank you for taking the time to leave a review. It's great to hear you enjoyed your stay with us, and that you particularly enjoyed our Lego activities. I will make sure Maintenance check the bathroom for urgent works and I was pleased to hear that this didn't spoil your stay with us. I do apologise for this shortfall in our usual standards though.Once again, thank you for your feedback. I look forward to an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

6/10 – Okay

Han

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The hotel is for us too much dated and especially with a family room the bathroom is too small. The hotel is close to the underground and a hop on hop off bus drives by, but this together with the cars makes it noisy. Lastly the breakfast is overloaded between 9 to 10 am. On the day we left there was a huge queue so we were glad we went earlier.
Antwort von Bill Fisher am 16. Apr. 2024
Hi Han,Thank you for your review. I was delighted to hear our amazing location was really convenient for your stay but that your room let us down. We are hoping to update our West Wing rooms in the future so will keep your comments in mind for planning this.I'm grateful for your feedback and hope we'll have the chance to welcome you back next time you're in London.Kind regards,Bill FisherGeneral Manager

10/10 – Hervorragend

Mario

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 3 Nächten im März 2024
Antwort von Bill Fisher am 15. Apr. 2024
Hi Mario,Thank you so much for your fabulous rating. It's great to hear you had a positive experience and we hope to see you again soon.Kind regards,Bill FisherGeneral Manager

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, tidy and helpful staff. Good breakfast
Aufenthalt von 2 Nächten im April 2024
Antwort von Bill Fisher am 5. Apr. 2024
Hi John,Thank you for taking the time to leave a review and for your lovely words about our hotel and helpful team. I'll make sure our chefs hear that their amazing breakfast buffet received a special mention and we hope to see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

6/10 – Okay

Freddy

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Room is too old. Lack of toothbrushes, and shavers Room temperature is too hot
Aufenthalt von 2 Nächten im April 2024
Antwort von Bill Fisher am 4. Apr. 2024
Hi Freddy,Thank you for taking the time to leave a review. I'm sorry that you were disappointed with your room and found it too hot. I'll ask Maintenance to take a look at the heating controls and I'm sorry for any inconvenience it caused. I'm grateful for your valuable feedback and hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

10/10 – Hervorragend

Joseph

Aufenthalt von 5 Nächten im März 2024
Antwort von Bill Fisher am 23. Apr. 2024
Hi Joseph,Thank you so much for your kind review. I'm so pleased you had a great stay at our hotel and I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole in the near future.Kind regards,Bill FisherGeneral Manager

10/10 – Hervorragend

Zane

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location is great.
Aufenthalt von 1 Nacht im April 2024
Antwort von Bill Fisher am 4. Apr. 2024
Hi Zane,Thank you so much for your review. I'm so pleased that our central London location was perfect for you time in the city and I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

4/10 – Schlecht

Claire

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
There is no soundproofing between the rooms. We had an awful night’s sleep on our first night because the guests in neighbouring rooms were noisy and we were woken repeatedly by them talking and laughing and people running down the corridor. The next day we asked if we could change rooms and we’re told the only available room was next to a service elevator. The staff member who dealt with us did not apologise for our poor nights sleep or offer any other suggestion or solution or indeed compensation. We had to endure a second night which was much the same as the first.
Aufenthalt von 2 Nächten im März 2024
Antwort von Bill Fisher am 4. Apr. 2024
Hi Claire,Thank you for your review. I was really disappointed to read your comments and hear that you were disturbed by other guests. We will always remind guests to be respectful of their neighbours so please do let us know at the time so we can ask them to keep the noise down. I'm sorry there weren't any suitable alternative rooms to move you to on this occasion. I hope we'll have the chance to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

10/10 – Hervorragend

C

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic
Aufenthalt von 2 Nächten im März 2024
Antwort von Bill Fisher am 4. Apr. 2024
Hi C,Thank you so much for your review. It's great to hear you had a fantastic stay with us and I hope we'll see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The bathroom was a bit dated. Other that that is was a great experience
Aufenthalt von 3 Nächten im März 2024
Antwort von Bill Fisher am 4. Apr. 2024
Hi William,Thank you for your review. I'm so pleased you had a great stay with us, although I'll make a note of your comments about the bathroom as these will help us plan when we update the West Wing, which we hope will be very soon.I'm grateful for your feedback and hope we'll see you at the Hilton London Metropole again soon.Kind regards,Bill FisherGeneral Manager

8/10 – Gut

Sarah

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for Paddington station. Unfortunately shower broken in our room but otherwise would recommend
Aufenthalt von 1 Nacht im März 2024
Antwort von Bill Fisher am 4. Apr. 2024
Hi Sarah,Thank you for taking the time to leave a review. I'm glad that our wonderful location, just a 10 minute walk from Paddington station, was perfect for your stay in London.I'm sorry about the shower though and will pass this onto Maintenance to get fixed. I hope this didn't cause too much inconvenience.Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

4/10 – Schlecht

Mauricio

Aufenthalt von 6 Nächten im März 2024
Antwort von Bill Fisher am 19. Apr. 2024
Hi Mauricio,Thank you for your review. I'm really sorry that your experience fell short of your expectations but assure you that all feedback is used to help us monitor our standards and I hope you'll give us a chance to make it up to you in the future.Kind regards,Bill FisherGeneral Manager

6/10 – Okay

Sue

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Stay good until fire alarm went off 3 times in the night, went down three times. Set off by customer-we learnt later. The staff were disorganised, did not give clear or audible instructions, customers wandering around not knowing what was happening or what to do. Access stairs to first floor not accessible without going up 5 floors and down again which we had to do 3 times. Staff were not proactive in letting customers know what to do or what was happening. Complaint made in morning and given a free breakfast. Learning needs to happen from this as if it was a real fire lives would be at risk.
Aufenthalt von 2 Nächten im März 2024
Antwort von Bill Fisher am 4. Apr. 2024
Hi Sue,Thank you for your review. I'm really sorry you were disturbed by the activation of our fire alarm during your stay. Our emergency evacuation procedures, including evacuation points, are displayed in every guest bedroom and fire marshals will be located there to ensure you are kept fully informed when it situation is investigated and it is deemed safe to return to the building. Please be assured that we have regular fire safety training and audits to ensure our procedures will keep everyone safe.I'm delighted that you were offered breakfast as a gesture of goodwill, in recognition of the inconvenience you'd experienced. I hope we'll have a chance to welcome you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

4/10 – Schlecht

Joseph Alan

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Lots of mould in the bathroom. Also lack of shower gel which was an oversight. totally dissapointing stsy
Antwort von Bill Fisher am 4. Apr. 2024
Hi Joseph Alan,I'm so sorry to read your review and I've asked our Housekeeping team to check this room urgently. I can only apologise that it hadn't been picked by before your stay. They will also address the lack of shower gel with them all and I can only apologise for the inconvenience this caused.Thank you for sharing such valuable feedback with us. I hope you'll give us a chance to make it up to you in the future.Kind regards,Bill FisherGeneral Manager