4/10 – Schlecht
Gaby B.
16. Juli 2025
Verbesserungswürdig: Sauberkeit
This property should not be listed. We drove over five hours to stay here and within an hour of walking in, we saw the first cockroach. I immediately contacted the customer service number I was provided and sent pictures and was told it didn’t look like a cockroach. By the end of our stay, we had killed over 20 coming out of the dishwasher, crawling around the kitchen, bathrooms, and even the bedrooms. It was absolutely disgusting. The home was clearly not cleaned before we arrived. Dirty surfaces, dishes still left in the dishwasher from the previous guest, and cockroaches everywhere. Walls and floor were dirty. Under the beds were absolutely disgusting with nothing but dust bunnies and garbage. With that many roaches, there is no way this problem was new or unknown. This had clearly been going on for a while, and nothing was done about it.I never even spoke to the host. I was given a generic customer service number, and I contacted them over 10 times during our stay. Every single time I was told someone would follow up with me asap. I asked to speak to a manager and made it clear how frustrated we were. It’s now been almost three weeks, and I’ve heard absolutely nothing back.This wasn’t a small issue, it was a serious health and sanitation problem that was completely ignored. If you’re considering this property, don’t. This was supposed to be a fun family vacation before my son goes off to college and it ended up being a nightmare.
Gaby B.
Aufenthalt von 3 Nächten im Juni 2025
