1/5: Ungenügend
Rochelle W.
6 Okt. 2020
No vacation here because of no communication
As our vacation approached I contacted the property 4 times via VRBO message and left 2 VMs via the VRBO link and did not receive any response whatsoever.
Within 24 hours of check in and still receiving no response we were nervous that we would arrive in Laguna Beach and have no place to stay so I booked another hotel at the last minute (at great expense) in order to save our vacation.
Finally, just one hour before check in I received a text from the property with check in instructions. Of course at that point it was too late since I had already paid in full for the other hotel.
The owner/property manager did not apologize or offer any explanation whatsoever. I filed a dispute with my credit card company for a full refund.
I will never book at this property again!