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Bewertungen von Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4 out of 5
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO

Bewertungen

8,4

Sehr gut

841 von insgesamt 1507 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
321 von insgesamt 1507 Gästebewertungen haben eine Bewertung von 8 - Gut" "
169 von insgesamt 1507 Gästebewertungen haben eine Bewertung von 6 - Okay" "
79 von insgesamt 1507 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
97 von insgesamt 1507 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

8,8/10

Personal & Service

8,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Nicolas

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Alondra Simonin / Expedia Ambassador am 20. Jan. 2024
On behalf of the entire staff at Royalton Chic Cancun, we appreciate your visit and hope that you choose us again on your next vacation.Kind regards

10/10 – Hervorragend

Stefan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Erholsame Ferien
Aufenthalt von 5 Nächten im Oktober 2021
Antwort von Claudia Madrigal Guest Service am 2. Nov. 2021
Dear Stefan, we appreciate your preference and we really appreciate that you continue to choose Royalton Chic as the setting to enjoy your well deserved holiday. What a pleasure to know that our employees are doing their job better and better, this guarantees us greater satisfaction of our guests, which is exactly what we want, to ensure that your stay is completely pleasant, in the midst of a wonderful paradise of the Mexican Caribbean, attending to each of your needs or desires. On behalf of myself and other Royalton Chic staff, I would like to thank you and it will be our pleasure to be your hosts for your next visit. Best regards, Claudia Madrigal| E concierge

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Weiterempfehlung
Alles super, gerne wieder
Aufenthalt von 11 Nächten im Februar 2021
Antwort von Alejandra Vega Guest Service am 2. Juni 2021
First of all, thank you very much for choosing our Royalton Suites Cancún for your last visit to Mexican Caribbean! On behalf of all Royalton Suites Cancún team we appreciate your feedback very much and want to thank you in advance for sharing your personal experience and feelings of your stay with us in social media. We appreciate the time you took sharing your experience with us, we are delighted with the score you gave to our resort regarding your stay with us and would like to take this opportunity to encourage you to share your experience in our Social Media. Your experience will be very helpful for other travelers that are planning their vacations giving them a recommendation for memorable experience and help us to achieve our popularity goals, Thank you very much in advance! Do not forget to mention those that made a difference exceeding your expectations. We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and make new wonderful memories together! Please, do not hesitate to contact us for any further assistance. Kindest regards, Alejandra Vega Guest Services

10/10 – Hervorragend

Jakira

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a good time. The only thing we wished they had more food options. It was an overall great experience.
Aufenthalt von 4 Nächten im März 2024
Antwort von Damian Gomora / expedia concierge am 27. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 – Okay

Duniel Cruz

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Buffet was closed for a few days during my stay at the property, parties at the rooftop were not included within the package.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 27. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 – Okay

Lesly M

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 27. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 – Okay

Fath

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Staff was welcoming, gave us a nice tour of the place, always pulled out our chairs for us. Hotel hospitality was a 4/5. The breakfast buffet was a 3.5/5 my fiancé doesn’t eat pork and there isn’t many options. Dinnertime at the buffet was a 4/5, way more options. Best place to eat was hunters steakhouse, their filet mignon was so tender I give that place a 4.5/5, some of the staff was a little pushy there but other then that, it was good. It was also our first time in Cancun, don’t know if it’s the water filtration or what but the water smells a little funny everywhere you go. The drinking water, sink water, shower water, all smells like sewage. That was one of our biggest problems with the place. We drank each day but make sure you stock up on water bottles!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jessica Kumul am 25. Mai 2024
Thank you so much for all your comments, we do really apreciate your feed backs, looking forward to improve the general experience for all of our guest.We hope to see you again and go above your expectations next time.Best regards

4/10 – Schlecht

Tom

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Our beach staff was amazing and we loved the service they provided. However, our butler was non-responsive and then the ceiling in our room partially collapsed.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 24. Mai 2024
Good morning, DearThank you very much for your comments, you will be followed up accordingly. We appreciate your visit and we are sorry if your experience was not the best. We work hard to guarantee the satisfaction of our guests.

10/10 – Hervorragend

Philippe

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice and fancy hotel! Staff was very nice and always willing to help with anything! They even remembered what drinks you like too! Food was good definitely the buffet I think had the best options. Multiple pools was definitely a nice touch sometimes you just wanted to chill somewhere more quiet! The music could have been a little more mainstream and hip hop, lttlel less techno. Overall really nice place and close to the hotel zone which is like 7 minutes walking down the street.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 24. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

Kara

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful place . Elevators take time sometimes so plan accordingly. Staff is amazing attentive and friendly to everybody . Made a few friends based off staff. Shoutout to Marvin !!!!😘😘😘
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 24. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

2/10 – Ungenügend

Victor

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Don’t fall for the “party hotel” slogan….its far from it. To the point where they no longer allowed me to stay on my last day. I’ve stayed at hotels that are family friendly that are more of partygoers than here. Wayyyyyyy too strict. It’s an adult only hotel which blows my mind. To something as simple as laying on a beach chair at night. Pretty much after 1am you will not be able to get a drink or food anywhere. Honestly I think the late night manager Oscar needs to be trained in client satisfaction. He will be the downfall to this resort and I will never recommend staying here. Even though I do see a lot potential, for right now a lot of improvement needs to be done.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von On behalf of the Royalton Chic Cancun Team, we wou am 24. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards Kindest regards.

6/10 – Okay

Jose

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 24. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

2/10 – Ungenügend

Babi

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Security staff, racial profiled us! They were following us every where we went, will definitely avoid this hotel.
Aufenthalt von 4 Nächten im April 2024
Antwort von Damian Gomora / expedia concierge am 23. Mai 2024
We regret the inconvenience you had during your stay, our main objective is to provide you with the best possible service and we will investigate the situation based on your comments.

10/10 – Hervorragend

WILMA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
everything
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 22. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

Amariah

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love it!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 22. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

Christopher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great resort from the time you arrive they make you feel at home. Never had anyone trying to upsell us on time shares which was awesome. Gilberto our diamond club butler was AMAZING he got us reservations and travel accommodations to anything we asked. He went above and beyond to make our honeymoon memorable. This is truly the hotel Zone everything was within walking distance which made life easy. The ocean was VERY Swimmable here major plus. Kevin the server from the diamond club pool area was awesome he kept us laughing and brought us drinks to try and enjoy even when we didn’t ask. Everyday he went out of his way to say hello even if we didn’t sit in his area.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 22. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

2/10 – Ungenügend

Zareefa

Mit einer Gruppe gereist, Mit der Familie gereist
This property is hot. The ac in our room was not working and the staff really could careless I spent two days of my three day vacation trying to get ac until we finally gave up.
Antwort von Damian Gomora / expedia concierge am 21. Mai 2024
We regret the inconveniences you had during your stay. They will be taken into account. We work very hard to improve the service we provide every day.

6/10 – Okay

Elizabeth

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The reception manager was not that helpful and the food was not so good in some restaurants, also the buffet was closed one day
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 21. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

David Wayne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The ocean here is terrific , pool , rooms and resort are great. Staff is excellent definitely a great time
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 22. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 – Gut

luz, moyock

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its a newer property, nice location, clean. as always we love in Mexico the very good service and nicest employees, We are planning to go back next year yey !!! The only bad thing and wasn’t real terrible, first day when going taking a shower, the water came out dirty and there was a sewage smell as well in the sink the water was dirty , by the rest nice rooms, nice views. We liked the pools. The beach is wonderful, nice area and always was clean The check in process was good and fast, very nice receptionist. The check out was real quick Restaurants and food, The buffet restaurant is good, big, nice set up. they are missing a couple of things in their options,like ceviche! Sometimes mostly in breakfast time they need more employees, because there was a couple of times we werent sitted and the waiter never came over, the Hacienda (mexican food) very small and no a very good menu, just few options, and honestly i didnt like the food The steak house restaurant, was goodthere are some of the employees we loved. Ricardo at the steak house restaurant, Argenly, she works by the pools and beach, we loved her, she is so helpful and super cute personworks real hard all the time CIndi at the buffet restuarant very nice server ENterteinmen and fit team, great, We loved Sabrina A good idea for the hotel to offer transportation from/to Airport Lost and found team, I lost a couple of things, and I had to go about 4 times to check on my stuff, it takes so long
Aufenthalt von 5 Nächten im April 2024
Antwort von Damian Gomora / expedia concierge am 20. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

Mitchell

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
N/a
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 20. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

4/10 – Schlecht

Quenita

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Pros: Close to the beach and in walking distance of the off-resort club area. Short drive from the shopping areas. Nice pool, spa, and night club. The drinks definitely weren't watered down. Pretty room. Cons: We booked a king bed with a sofa, 6 months prior to travel, but upon arrival, were told that they didn't have any available and we had to get double beds. We weren't given an option or compensation. We got lost looking for the elevator and our rooms because staff didn't show us how to navigate. The rooms weren't properly cleaned, but I brought my own Clorox wipes. Could've done without seeing pubic hairs on the toilet that didn't belong to me or mine. The shower/sink water smelled like sewage and left my skin feeling oily. I hated taking a shower there. The staff at some of the bars had attitudes and still expected tips. The entertainment was not great at all, but personally, I can find a way to enjoy myself regardless. The food wasn't good at most of the restaurants on the resort. The top floor had good food, and the grill area by the pool. If you eat by the pool, beware, those birds will get as close as they can until you put that plate down. There was also lots of sargassum (algae) along the beach the entire time. Wasn't a deal breaker, but I could've done without. Someone could have kept it maintained. Restaurants weren't open between 11-12 and none of the staff knew what time the restaurants opened. I was told 3 different times. Room service wasn't good either.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 20. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 – Okay

matti kamil

I didn’t like the food but i liked the room and the staff
Antwort von Damian Gomora / expedia concierge am 20. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 – Okay

Nikita

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The food was not good and there were some staff members that were rude. The service overall was just okay.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 20. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 – Okay

jordan cain

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 20. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 – Okay

Chanice

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 20. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 – Okay

Hector

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
One major issues I was charge for movies I didn’t see.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 21. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

Condy Alan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Damian Gomora / expedia concierge am 23. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 – Okay

Yolanda B

Mit dem Partner gereist
Rooftop was the best but the food wasn’t good
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 21. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 – Okay

Mitch, Hallett Cove

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Pros- -Very good location -Pretty rooms and building -lovely staff -food is edible -drinks all went down well Cons- -cold water was out in my room for half a day -shower smells rather bad -restaurants’ food was more miss than hit -lagoon view rooms having flashing lights at night until midnight -resort is loud and packed even in off season
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 20. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

ty

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 18. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

Shari Beth

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Had a great time at your property!!!! Great vibes!!!! Some meals were great!!!! Others just meh. Entertainment pretty good!!! Staff was excellent throughout the entire property!!!!!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 17. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

Nina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful resort, great rooftop lounge, nightlife, great premium drinks. Food was also good. Service was excellent
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Damian Gomora / expedia concierge am 15. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 – Okay

Helen

Mit dem Partner gereist
Gut: Personal & Service
The beach was amazing but the food was just average and we were overall disappointed with our stay as we thought we were going to have an exceptional time at this resort, especially as we upgraded to diamond class. The entertainment was so lacking at night we couldn’t believe that this is considered a party resort. I was in disbelief when our options were bingo or a terrible lounge dinger and only 1 decent (I’m being generous) show the whole week we stayed there. The situation with the elevators was a huge negative as we felt like we spent half our time waiting to navigate floors waiting for elevators. Would not go back again.
Aufenthalt von 7 Nächten im April 2024
Antwort von Damian Gomora / expedia concierge am 15. Mai 2024
Good Morning, Dearthank you for your comments and we are sorry for the inconvenience you had, we are working hard to keep improving based on your comments. Kind Regards

4/10 – Schlecht

Michelle

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
I had high hopes for this resort. Where to start.. from the moment you land you are bombarded with people trying to sell you excursions. They do not take no for an answer. After being in travel for 12 hours capacity to manage the onslaught was tough. We find our prepaid shuttle because the resort doest have one. We get to the resort and the onslaught continued .. agressivly asking for us to upgrade to "diamond status", this was $50 a day per person, for not a whole lot. We began to check in and of course the room wasnt ready, i cant be upset we were there 4 hours prior to check in. They took our luggage that had our bathing suits and we just had to site for 4 hours in the lobby. Despite choosing and paying for a king size bed with an ocean view, they didnt have it and wouldn't until the next day. So they gave me our room number with 2 queen beds. The receptionist was poor at her job to say the least. She gave us a 300 credit to use. We didnt learn until checkout we needed to go to guest services to redeem and only certian services were covered...me and my partner had an amazing experience at the spa, but im not sure i would have went if i knew it was going to be full price...gone $400. This was never explained and we lost out on that opportunity. We were then greeted by another staff member who decided to try to sell excursions and upgrades. We told him several times we were all set and just needed to get settled...he begrugingly walked away and we never heard from him again
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 15. Mai 2024
Good Morning, Dearthank you for your comments and we are sorry for the inconvenience you had, we are working hard to keep improving based on your comments. Kind Regards

10/10 – Hervorragend

Kashya

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort is absolutely beautiful & the staff keeps the pool area & their stretch of the beach as clean as possible. The property is about a 10min walk to the hotel zone where there are clubs, food, bars & entertainment. If i could change anything it would be the “panhandling” on the beach — coming up to you while you’re lounging in your chair asking if you’d like to buy (insert random items here) all day long. You literally won’t say “no” enough. Also the Mexican restaurant wasn’t very good. I was obviously expecting much more because we are in Mexico. Catching elevators was a drag as well however, the property is pretty big so it’s understandable but other than that amazing & i will be coming back! :)
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 14. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

4/10 – Schlecht

Richard

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like the view of the ocean the pool and the cleanest of the property. The drinks were very weak I did not like the wait time of the elevators and the restaraunt restrictions.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 15. Mai 2024
Good Morning, Dearthank you for your comments and we are sorry for the inconvenience you had, we are working hard to keep improving based on your comments. Kind Regards

2/10 – Ungenügend

Jobanpreet

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The food is god awful and the elevator is a nightmare. Takes 15minutes to even go up or down the thing
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 13. Mai 2024
We regret the inconvenience you had during your stay, and we appreciate your comments which help us to continue improving our service.

8/10 – Gut

Kayla

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing hotel, Amazing staff, Amazing experience. Will be back… My only downfall was the fact that the taxi services that are offered ripping people off. Paid $90 USD to the restaurant which was 8 mins away and to the cancun sign which was 12 mins. When it would've cost $15 USD in a uber. Guess i was paying for the safety. Lesson learned!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 21. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

4/10 – Schlecht

Jessica

Aufenthalt von 4 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 15. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 – Gut

Valery

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the staff especially the bartenders at the swim up bar and the taboo lounge. The AC in our room was not working properly and we reported and nothing was done. Food options were ok. I was hoping for Mexican authentic food but instead we got food that I can get here in the USA. Which they could change the food options.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Jessica Kumul am 12. Mai 2024
Thank you for staying with us at Royalton Chic Cancún, an Adults only, Autograph Collection by Marriott Bonvoy. We appreciate your feedback and will pass it along to the appropriate parties. We look forward to welcoming you back and exceeding your expectations. Best regards.

8/10 – Gut

stefan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very Friendly
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Jessica Kumul am 12. Mai 2024
Thank you for staying with us at Royalton Chic Cancún, an Adults only, Autograph Collection by Marriott Bonvoy. We look forward to welcoming you back and exceeding your expectations. Best regards

10/10 – Hervorragend

Tabitha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a great time
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 11. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

Saphira

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort is beautiful, the staff were so nice, the only downfall in this was the food was not the greatest. An improvement in the food will be good.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 8. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

Shereeka

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good resort.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 8. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

Noor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 9. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

Thaddeus

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stephanie was a good host she had a great competition.
Aufenthalt von 4 Nächten im April 2024
Antwort von Damian Gomora / expedia concierge am 8. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 – Gut

Armaghan

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Damian Gomora / expedia concierge am 8. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 – Hervorragend

Khiree

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I really enjoyed my stay here.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Damian Gomora / expedia concierge am 7. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 – Gut

Erin

Antwort von Damian Gomora / expedia concierge am 27. Mai 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.