2 Außenpools, Liegestühle
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Bewertungen von Cancun Bay All Inclusive Hotel

3.5 out of 5
Cancun Bay All Inclusive Hotel
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO

Bewertungen

7,8

Gut

432 von insgesamt 1018 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
263 von insgesamt 1018 Gästebewertungen haben eine Bewertung von 8 - Gut" "
153 von insgesamt 1018 Gästebewertungen haben eine Bewertung von 6 - Okay" "
81 von insgesamt 1018 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
89 von insgesamt 1018 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,6/10

Personal & Service

7,6/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Juergen

Gut: Sauberkeit
Aufenthalt von 8 Nächten im Dezember 2020
Antwort von Cancun Bay Management am 5. Jan. 2021
Thank you Juerguen for staying in Cancun Bay , hope we can have a new opportunity to host you .

8/10 – Gut

Maria

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing I didn't like is that I called the hotel several time to confirmed my reservation, but all I got is an answering machine and when press reservation or 0. It hanged up. Expedia has the same problem and they even e-mail and got no answer. Also, I was trying to make reservation for pick-up at the airport. Expedia was finally able to help me. I hope in the future, you be able to correct this situation. This why I gave 4****
Aufenthalt von 6 Nächten im April 2024

6/10 – Okay

Hemal

Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Victoria, ingersoll

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and spacious. Wish the night life and entertainment had a little more to offer.
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 28. Apr. 2024
Dear Victoria,Thank you for your feedback!Kind Regards

8/10 – Gut

Ruchika

Gut: Sauberkeit
overall good
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 27. Apr. 2024
Hola, Ruchika,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 – Hervorragend

Erickson

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 28. Apr. 2024
Hola Erickson,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 – Hervorragend

Shuvarthy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its a beautiful resort for your friends and family. The staff are super nice! I had a wonderful time there. All inclusive drinks, food, everything. Their entertainment activities are very huge. Recommended!!!
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 27. Apr. 2024
Dear ShuvartyThank you for choosing Cancún Bay Resort, we appreciate your comments.Looking forward to pamper you soon back.

10/10 – Hervorragend

Marcellus Fabricio Bertanha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 28. Apr. 2024
Hi Marcellus,Thank you very much for your comments!

6/10 – Okay

Palak

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Juan Ramirez am 28. Apr. 2024
Hola PalakThank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 – Hervorragend

Dinah Elizabeth

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff and service were amazing! Jordan and Fernando were awesome at the pool/beach side bar. Marta was able to proved us with a warm smile and reservations to dining. Felipe and Angi were friendly and helpful in the main dining room for breakfast service and Arturo helped us many times while we’re stayed at the resort. It was a birthday/girls trip to remember! Thank you Cancun Bay Resort!
Aufenthalt von 6 Nächten im April 2024
Antwort von Juan Ramirez am 27. Apr. 2024
Hola Dinah,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We hope to pamper you and your friends soon.

2/10 – Ungenügend

PATSY PUIUAN

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Property is not very high class. There are not the same as pictures show. I suggest people don’t come this place for vacation
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 27. Apr. 2024
"Dear Patsy,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Kind Regards

8/10 – Gut

William

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice place overall.
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 27. Apr. 2024
Hola William,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We will see you soon.

2/10 – Ungenügend

Angela, Des Moines

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The food was so bad! I didn’t eat for days. Nothing frash. You are not able to swim in the see, it is so shallow and dirty from excursions boats. Staff is nice! It was cheap so I didn’t expect everything like in five star but this was beyond one star. No I don’t recommend to stay here!
Aufenthalt von 5 Nächten im April 2024
Antwort von Juan Ramirez am 25. Apr. 2024
Dear Angela,Thank you so much for taking the time to share your thoughts and comments. Your feedback is greatly appreciated and incredibly valuable to us.We regret your experience with us.Your comments help us to improve.Kind Regards

4/10 – Schlecht

Sherita

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This property was very small. The amenities were limited and you have to request an iron. The sq ft in the rooms were small The toilet kept running The performances were loud outside your room. The alcohol selection was very limited. The room view was parking lot. The hotel was very much more like a motel and a waste of money.
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 24. Apr. 2024
Dear Sherita,First and foremost, we sincerely apologize for the inconveniences you have experienced your feedback help us to improve our services.We hope to welcome you back soon.Kind Regards

10/10 – Hervorragend

maria de los Angeles

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean, close to airport.
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 24. Apr. 2024
Hola Maria,Gracias por tus comentarios, esperamos verte pronto.Saludos

6/10 – Okay

Angela

Mit einer Gruppe gereist
Gut: Personal & Service
The staff was very polite and helpful. The room was perfect for our needs although we had a balcony and view of a parking lot with vans in it, which wasn't very scenic. The pools were clean and nice. The beach area was very small and the view was blocked by piers and sailboats.
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 24. Apr. 2024
Hola Angela,Hope you are doing great.Thank you very much for your comments.Unfortunately, we fell short of meeting your expectations on this occasion.We hope to welcome you back and pamper you as you deserve.Kind Reagrds

10/10 – Hervorragend

JOSE GONZALEZ

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 22. Apr. 2024
Estimado Jose,Muchas gracias por tus comentarios, te esperamos pronto en Cancun Bay.

4/10 – Schlecht

Cynthia

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Food was fairly cold, some staff not attentive.. the mojitos were really good though... it was an ok hotel but doubt I would stay there again.
Aufenthalt von 5 Nächten im April 2024
Antwort von Juan Ramirez am 22. Apr. 2024
Dear Cynthia,We regret we felt short of meeting your expectations in this ocassion.we welcome your feedback to help us improve our processes.Kind Regards

10/10 – Hervorragend

Stuart, PICKERING

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient location, close to downtown Cancun. The beach is small but very clean, super fine sand. We had a 3 bedroom apartment which was great as there were 5 of us, more than enough room. Only down side was it seemed we backed on to the main staff loading dock and the constant carts going back and forth were so loud they woke us up numerous times. Our room was missing a TV, not an issue as there were 2 others. Any issues with the room had a maintenance staff visit within minutes and fixed shortly after. Staff were super friendly, they loved our little one. Laundry is offsite and was returned clean and looked like they were pressed or ironed. Food selection was great and everything tasted great. Some more kid friendly menu options like chicken nuggets would compliment the selection for those who have a less developed palette.
Aufenthalt von 6 Nächten im April 2024
Antwort von Juan Ramirez am 22. Apr. 2024
Hola Stuart,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 – Gut

Adriatnne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Muy bonito todo
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 19. Apr. 2024
Hola Adriaten,Muchas gracias por sus comentarios.Saludos

8/10 – Gut

Anna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Juan Ramirez am 19. Apr. 2024
Hola Ana,Gracias por hospedarte con CancunBay.Saludos

10/10 – Hervorragend

dawn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was my second stay in 10 months. I was so happy to see to see some of the same employees as last time. The food is so good, as fresh as you can get and varied. I honestly will not stay somewhere else and I have stayed at some beautiful resorts in Cancun. Every single thing was perfection and am already planning to go back in two or three months. My husband loves it here and he is a tough customer to please!
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 17. Apr. 2024
Hi Dawn,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We look forwad to pamper you soon.

6/10 – Okay

Susan Jean, Billings

Mit dem Partner gereist
Small resort on hotel zone. Very close to marinas. You must make a reservation to eat at specialty restaurants. Very laid back and a relaxing place to stay.
Aufenthalt von 7 Nächten im April 2024
Antwort von Juan Ramirez am 17. Apr. 2024
Dear Susan,We appreciate your comments.Your feed back help us to improve into our service and quality.Kind Regards

10/10 – Hervorragend

Saba

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 17. Apr. 2024
Hi Saba,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

6/10 – Okay

Andrew

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Entertainment staff were great and kept my kids occupied during the days with beach volleyball, soccer and other games. Food was ok…buffet got boring with the same items all the time. Sushi was was the best part! It’s a very entry level resort. If you’re looking for a budget friendly resort, I would recommend coming here!
Aufenthalt von 6 Nächten im April 2024
Antwort von Juan Ramirez am 17. Apr. 2024
Dear Andrew,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 – Gut

chad

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Great property for the price! Buffet food is often very cold. The food heaters do not keep food warm and need updating. Also coffee and napkins are not easily available. Pool food is great, sushi is great, the pool area is awesome. Reservations for special dinner nights are a joke. Food items for Saturday Italian night was the same as the buffet. Pizza oven broke and it took an hour to get alfredo. Very unorganized and I would get rid of special nights immediately. Spend money on the buffett and you have an awesome establishment. Love the waiters. Strong staff. CE
Aufenthalt von 2 Nächten im April 2024
Antwort von Juan Ramirez am 16. Apr. 2024
Dear Chad,Thank you very much for your comments!Kind Regards

2/10 – Ungenügend

Alexa

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This has got to be the worst resort in the zone. The pools close at 6, the bar closes at 11. The pools are always so cold the only people using them are children. The food is almost inedible, it's not kept at safe temperatures on the buffet. There's maybe 4 total "hot" food options and the rest is soggy, brown salad or apples sitting in brown water. The fruit juice they serve is simply blended up left over fruit from the buffet, seeds and all. The rooms is tiny, can't pass by a single person without having to go all the way to the back or front. There's nothing to eat from 10am-12pm and again from 3-6 pm. The alcohol doesn't start until 11 am and is bottom shelf unless you fork over an additional $55 USD per day. You don't get to see the sunrise or sunset, it's blocked by either trees and the road or other buildings. You can hear the road all night, and people's screaming children due to the no insulation on the door; the front door that bugs and lizards will absolutely be crawling into. They try to sell you a timeshare by trapping you in a "90" minute presentation at their sister hotel across the entire hotel zone from the resort. They don't listen to complains and pretend they don't speak English, even if you had an entire conversation the day before. The wifi only works occasionally. This place is honestly horrible, please for your sanity read and believe all these 1 star reviews at this horrible resort
Aufenthalt von 5 Nächten im April 2024
Antwort von Juan Ramirez am 16. Apr. 2024
Dear Alex,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Juan Ramirez

10/10 – Hervorragend

AMBER

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Very pleased with our stay. It’s a simple small scale resort at the top of the hotel zone. Less frills then some other resorts but for the money, we had amazing food, drinks, and a clean room. Will definitely be back!
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 16. Apr. 2024
Hola Amber,Thank you very much for your comments!Kind Regards

10/10 – Hervorragend

inderjit

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s was my first trip to Cancun with family and it was awesome. Fun and activities.
Aufenthalt von 6 Nächten im April 2024
Antwort von Juan Ramirez am 16. Apr. 2024
Hola Inderjit,Thank you for your comments.Kind Reagrds

10/10 – Hervorragend

Marisol

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were very helpful and nice! The place is clean.
Aufenthalt von 5 Nächten im April 2024
Antwort von Juan Ramirez am 15. Apr. 2024
Hola Marisol,Thankyou very much for staying with us.Kind Regards

10/10 – Hervorragend

Orlando Ido

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the quiet location and staff are very friendly and accommodating.
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 15. Apr. 2024
Hola OrlandoThank you for choosing Cancún Bay Resort, we appreciate your comments.Hope to welcome you soon!

4/10 – Schlecht

Walter

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung
It’s just ok, food options can be much better. But if you’re just looking for a cheap trip it’s not bad. We only chose the place because they had a 3 bedroom suite it worked well for a family of 4. Make sure you see a time share presentation and you can get free activities. We chose the jungle boat tour.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Juan Ramirez am 15. Apr. 2024
Hola WalterWe regret we felt short to meet your expectations.Your comments help us to improve in our service and quality.Kind Regards

10/10 – Hervorragend

Jordan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Juan Ramirez am 15. Apr. 2024
Hello Jordan,Thank you for choosing Cancún Bay Resort, we appreciate your comments.Kind Regards

4/10 – Schlecht

Jenny

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
Food was terrible.
Aufenthalt von 2 Nächten im April 2024
Antwort von Juan Ramirez am 15. Apr. 2024
Hola Jenny,We regret we felt short to meet your expectations.Your feed back help us to improve in our service and quality.Kind Regards

8/10 – Gut

Jason

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Staff, facilities, and food was great. Some minor things on the property could use updating, such as shower heads, towel racks, etc, but not a big issue considering the great price of the resort. The quality of the food and drinks really surprised me. I would return.
Aufenthalt von 5 Nächten im April 2024
Antwort von Juan Ramirez am 15. Apr. 2024
Hello Jason,We appreciate your comments.We will look forward to welcome you soon!

8/10 – Gut

Wendy

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
You get for what you pay. The buffet is small but the food was surprisingly tasty. It's a little resort and perfect for a quick beach getaway. There were a lot of locals and the restaurants hours are very limited. However, the room is always clean. It's a good choice of resort for a short stay.
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 13. Apr. 2024
Dear WendyThank you for choosing Cancún Bay Resort, we appreciate your comments.Looking forward to pamper you soon!

6/10 – Okay

Celso H

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
This was third year in row we stayed at the resort but it definitely took a step backwards in room quality from previous years will be keeping my options open for next season vacation
Aufenthalt von 7 Nächten im April 2024
Antwort von Juan Ramirez am 12. Apr. 2024
Thank you very much for your comments!We regret your experience with us this time.We hope you see you soon to pamper you as deserved.

8/10 – Gut

Anirvan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cancun Bay Resort is a beautiful cozy resort for families and others. The rooms were clean. We had booked a premium ocean view room but were upgraded to a Junior Suite upon check-in; the only hitch was it was not exactly ocean view as we could partially see the ocean just from one corner of the window. Food at the buffet was repititive which bored us to an extent that we didnt want to go into that resturant on the 4th day of our stay. Bars dont have a menu and bartenders and servers speak very limited English that posed an issue for us while ordering drinks. They had a tea/coffee machine in the suite but no tea bags or milk/creamer. Safe Boxes are provided in the rooms that helps in keeping valuables. We used the spa services and it was really good! Great entertainment every evening to keep the guests engaged.
Aufenthalt von 4 Nächten im April 2024
Antwort von Cancún Bay Management am 11. Apr. 2024
We would like to extend our sincere thanks for choosing to stay with us. Your feedback is incredibly valuable to us as it helps us continuously improve and enhance the experience we provide to our guests.

8/10 – Gut

Deborah

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I would return. Nice place!
Aufenthalt von 5 Nächten im März 2024
Antwort von Cancún Bay Management am 11. Apr. 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 – Gut

Leanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a smaller resort and we actually preferred that. No fighting for lounge chairs at the pool. We were upgraded to a suite which was quite nice, but our view was a parking lot with construction going on. Buffet and entertainment could have been better.
Aufenthalt von 2 Nächten im April 2024
Antwort von Juan Ramirez am 15. Apr. 2024
Hello Leanne,Thank you for choosing Cancún Bay Resort, we appreciate your comments.Kind Regards

10/10 – Hervorragend

Christina Hoang Tam

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the atmosphere of the resort. Food was tasteful and different almost everyday for lunch and dinner. Staff were very friendly, helpful and welcoming.
Aufenthalt von 6 Nächten im April 2024
Antwort von Juan Ramirez am 10. Apr. 2024
Hello Christina,We appreciate your comments!Thank you.

10/10 – Hervorragend

administracion

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
excelente servicio y lugar.
Aufenthalt von 5 Nächten im März 2024
Antwort von Juan Ramirez am 9. Apr. 2024
Hola Yahaira, muchas gracias por tu visita a Cancun Bay

8/10 – Gut

ANDREINA

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
It’s an excellent budget friendly option
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 9. Apr. 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.

4/10 – Schlecht

Eva

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Staff was really friendly, but there was a lot of mosquitos.
Aufenthalt von 1 Nacht im April 2024
Antwort von Juan Ramirez am 9. Apr. 2024
Hola Eva,We regret your experience with the mosquitos.Thank you for your comments

10/10 – Hervorragend

Paige

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We booked this trip blindly and because it was a great deal! The staff were absolutely amazing, they went above and beyond to make sure you always had anything you needed or even walking past them they would say hola! Over view facing the ocean was breath taking. The food at the buffet was a 4/10 but the sushi place was amazing I recommend making a reservation there! The mattress was super uncomfortable too but overall this hotel is great and we would definitely stay here again!
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 9. Apr. 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.We will be looking forward to pamper you soon!

6/10 – Okay

sonam

Bathroom condition is bad : has mold and roof was leaking when people upstairs staying in room and flushing.
Aufenthalt von 2 Nächten im April 2024
Antwort von Juan Ramirez am 9. Apr. 2024
We appreciate your comments.Your feed back is very important to us.Kind Regards

8/10 – Gut

Anne

Mit der Familie gereist
Nice hotel for a good price. We had two different rooms- first was a junior suite, which was great. Second was an ocean view with two queens- loved the balcony, but the room was a little more run down (door to balcony was very difficult to open). Food was very good. Nice bar. Each evening there was different entertainment which was nice Both pools were nice. Our only real complaint about this hotel was that the pools closed by 8, which was disappointing because we were usually out past that time and would have loved to relax and cool down in the pool. This hotel is in a quieter part of the strip, which is nice. We just hopped on a bus (12 pesos) to get to the other beaches or hotels. These busses go by constantly. This hotel is perfect for families. If you’re looking for a party atmosphere, this isn’t the place.
Aufenthalt von 5 Nächten im April 2024
Antwort von Juan Ramirez am 8. Apr. 2024
Hello Anne,We appreciate your comments.Your feed back will help us to improve.Kind Regards

4/10 – Schlecht

Ruth

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Property was in a good area. The staff hardly helped or several times said they had no cups so I couldn't get a drink. The food options were terrible. They had two options for lunch and dinner. The Buffett had the exact same thing every night with a different sauce. I got sick of food quick but only other option for dinner was room service for a fee or sushi restaurant for a few days a week with very small portions and reservation needed. Room service was good. Not a lot to do at resort , I have stayed at other all inclusive resorts and liked them a lot better. Definitely not worth the money I spent!!!!
Aufenthalt von 6 Nächten im März 2024
Antwort von Juan Ramirez am 7. Apr. 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.Your feed back will help us to improve, we regret your experience at our property.We will take immediate action in all your comments!

4/10 – Schlecht

matthew marlin

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Front Desk am 8. Apr. 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 – Gut

Shian

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All staff at every level were friendly and accommodating. They were great in every way. It’s a smaller resort so we didn’t expect much from food and activities. The food was great though and the limited activities were made even better by friendly and engaging staff. The only thing we weren’t happy about was the bar closing at 11pm.
Aufenthalt von 7 Nächten im März 2024
Antwort von Juan Ramirez am 7. Apr. 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.Your comments will help us to improve in all areas.