Hans, your feedback is invaluable and greatly appreciated. We always look for ways to enhance our guest experiences and will certainly discuss your review internally. We are here should want to discuss your stay further. Please allow us the opportunity to improve your overall impression and earn those last few stars. Thank you.

We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Daniel.

Your excellent score is greatly appreciated, Oliver. Thank you and we can't wait to host you again.

Your candid feedback is greatly valued and appreciated, Sebastian. Please know we offer Valet for a competitive rate for our valued guests and hope you will take advantage next time you visit. Do not hesitate to reach out during your future stays with any concerns as we are happy and eager to ensure a perfect experience. Thank you.

We never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future, Thomas.

David, your feedback is truly appreciated. It's heartwarming to know that our attention to detail and the efforts put into maintaining our hotel's standards were evident during your stay. Knowing that guests like you enjoyed the quality of our rooms and especially our modern bathroom furnishings is especially rewarding for us. We're thankful for your recommendations and look forward to hosting you again here at Sheraton Gateway Los Angeles Hotel

Thank you, Jochen, for your feedback. We apologize for the inconvenience experienced due to the elevator issues and assure you that improvements are underway. Concerns about security and the area around the hotel will be reviewed to ensure the safety and comfort of our guests. Your notes on parking options and pricing are valuable and will be considered in our continual service enhancement efforts. We hope to welcome you back for a smoother stay in the future.

It was wonderful having you here and we can't wait to welcome you back to win you over and earn your five-star praise. Thank you!

We do get busy being so close to LAX and continuously work to adjust our staffing to accommodate our guests' needs. It seems we fell short during your stay and apologize for the inconvenience you endured. We will be discussing this internally so we get it right next time you are in town!

We love to hear from our guests and are just thrilled you had a great time. Thank you and come back soon, Stefan.

Thank you for your review, Ilkan. Once your guest room is ready for your arrival, our team does not re-enter the room unless a refresh is requested and the room is unoccupied. We are sorry this information was not clearly conveyed and will remind our team to do so at check-in. Please know we price our parking competitively within the area for our valued guests. We understand some of our features did not suit your preferences and will discuss those updates internally. We hope for a second chance to restore your complete trust in our Brand.

Christian, we regret your return stay did not provide the same standards you are used to. We have updated our housekeeping procedures, but not due to staffing. We want guests to be able to tailor the service to their preferences. Once your guest room is ready for your arrival, our team does not re-enter the room unless a refresh is requested and the room is unoccupied. We hope this clarifies some of our changes and we hope to be able to regain your confidence in the near future.

Your perfect score made our day and we appreciate your positive feedback. Revisit Sheraton Gateway Los Angeles Hotel anytime!

Your star rating is greatly appreciated! Thank you and it will be our pleasure to welcome you back to Sheraton Gateway Los Angeles Hotel.

Offering you a comfortable home away from home here at Sheraton Gateway Los Angeles Hotel was a pleasure. We hope you will choose us again when you are back in LA.

Kai-Florian, we were happy to ensure your comfort and convenience with our awesome location. I hope you were able to also take advantage of our complimentary shuttle to further ease your travels. Everyone at Sheraton Gateway Los Angeles Hotel hopes you will choose us again whenever you are in town!

We are glad the team was able to swiftly resolve any concerns you had during your stay, and we are grateful you had time to share your experience. We hope you will return so we can show you an improved all-around getaway!

Felix, it is disappointing that we did not provide you with the exceptional stay we wish for all of our guests to have. Hopefully, we may have another chance to turn your impression of us around.

It was a pleasure to have you as our guest, Carl, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

It's regrettable to hear about the series of issues you encountered during your stay. Experiencing low water pressure is understandably frustrating, and we apologize for the inconvenience this caused. We wanted to inform you that we tried contacting you and left a voicemail to follow up with you about your experience. We're pleased to say that the issue with the water pressure has now been resolved. Additionally, the condition of the lobby restrooms and the general upkeep are concerning, and this feedback has been taken seriously to address these areas promptly. The lack of engagement from our team regarding your stay and well-being does not meet the standards of hospitality we strive to uphold and we will be handling this with our team so this does not happen again. We also understand how disruptive it was to have maintenance issues from an adjacent room affect your rest, especially with the added challenge of airport noise. We are looking into the elevator issue to prevent future delays for our guests as well. We hope to have the opportunity to connect with you soon. We are eager to offer a more seamless and comfortable experience on your next visit, with improvements that reflect your feedback.

Knowing that our team's warmth and dedication stood out and made your experience with us memorable is truly heartwarming. Thank you for sharing your feedback, Sylvia. We hope to see you again soon here at Sheraton Gateway Los Angeles Hotel!

We are grateful for your honest feedback, Stephanie. Thank you for sharing how much you enjoyed our location as well as our sparkling clean accommodations. However, we regret you had difficulty with the shower drain as well as noise disruptions. I am happy we were able to connect over the phone, and I am glad we could rectify your concerns. Please also be aware the water drain has been fixed as to ensure no future guests are affected by this challenge. Should you have anything further to share we are always here for you. Hopefully, we will be able to welcome you back for a 10/10 experience one day soon!

Thank you, Maria, for your excellent review! We are proud we provided a perfect hospitality experience for you here at Sheraton Gateway Los Angeles Hotel. We hope you will return soon to enjoy us again!

It was a pleasure hosting you, Anne, and we are thrilled you found your accommodations sparkling clean and comfortable. Hopefully, we have enticed you to choose Sheraton Gateway Los Angeles Hotel the next time you are in the area. See you then!

Thank you for your review, Numan. We are happy you enjoyed your time at Sheraton Gateway Los Angeles. We are eager to win you over completely in the future and hope to learn a few more details about how to do so. See you next time!

We are proud our team impressed you with their warmth and dedication here at Sheraton Gateway Los Angeles Hotel. It's also rewarding to read that Costero impressed your tastebuds! We hope to welcome you back soon, James, for another outstanding experience!

We are happy you found everything pristine and comfortable, but it's concerning that the service provided by the team did not meet the same standard. We strive to ensure that all guests receive courteous and professional assistance, and it's regrettable that this was not your impression. We are addressing these issues directly with our team to ensure a more welcoming and responsive service going forward. Please know that we are eager to discuss your experience further and have reached out via email and voicemail to connect with you. We ask for a second chance to better serve you in the future, demonstrating the high standard of hospitality that is expected from our Brand.

We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon, Peter.

We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, John!

You are correct, Hashan! Our location is ideal for our guests traveling to and from LAX and we are happy this ensured a seamless experience for you. Thank you for choosing Sheraton Gateway Los Angeles Hotel! We hope to host you again soon!

What amazing feedback, Alverto! We loved having you here at Sheraton Gateway Los Angeles Hotel and ensuring an impeccable hospitality experience. We hope we have enticed you to return in the future. See you next time!

Lovy, it’s great to hear that Michael was helpful during your stay and we are grateful you shared this. However, it is concerning to learn that the early check-in fee was a point of frustration for you and other guests. This feedback is invaluable and will be taken into consideration as we evaluate our policies to enhance guest satisfaction. We enjoy connecting with guests to learn more from them on what makes their stays enjoyable and we hope to hear more from you. Thank you for bringing this to our attention, and we hope to welcome you back under more positive circumstances as we are eager to restore your trust.

Jordan, we’re happy you enjoyed your stay! We hope you choose to stay with us again soon.

Thank you for your five-star rating, Hirofumi! We hope to be your preferred property whenever your travels bring you to the area!

Thank you for your five-stars. We look forward to your return and hope it's soon!

Kathryn, we are extremely disappointed to learn about the oversight and lack of communication regarding your arrival. We understand how tiring a long day of traveling is so knowing we disrupted your rest in any way, and worse frightened you, is truly disheartening. We take your concerns seriously and would love to connect soon to discuss your experience further in a more personal forum. We will be immediately reviewing our procedures with our team and providing training so this does not happen again. Your comfort and safety are our top priorities and we hope for the opportunity to show you this during a future visit. Thank you.

John, we are extremely grateful for your insights and take your concerns to heart. The areas you highlighted will be looked into immediately and resolved. This is not reflective of our standards and we apologize for letting you down. We would love to connect with you soon to hear more about your stay and work to regain your confidence. Thank you.

Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future!

Andre, we are thankful for your honesty. It is wonderful to know your stay was pleasant, but we are eager to learn more about how to win you over entirely. We are eager to improve and provide the perfect stay you deserve. Thank you!

Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future!

Being called the best is an incredible compliment, Julisa, and we cannot thank you enough for it! We loved hosting you at Sheraton Gateway Los Angeles Hotel and we cannot wait to share your rave review with our team. All of us hope you will return soon to enjoy us again!

It is concerning to hear that your stay did not meet your expectations, Ossama. The issues you encountered with room cleaning are certainly not up to the standard of service we strive to provide. It is regrettable that despite reaching out to customer service, your room was not attended to promptly, requiring you to directly request a housekeeper. This is far from the seamless and attentive experience we aim to deliver and we are here to listen should you want to share more details about your experience. Your feedback is critical and will be addressed with our housekeeping team to ensure that our guest service protocols are followed more diligently. We hope to have the opportunity to regain your trust and demonstrate the high level of service that you should expect from us on a future stay.

We regret that your experience did not leave you with a better impression. We hope to have another chance to restore your confidence in us.