- Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the staff and we’re so pleasantly surprised with the room upgrade that Abigail gave us when we arrived. I would advise paying for the Oceanview upgrade when you make a reservation so that you can be Eligible for an upgrade when you arrive. It was wonderful. Our view was outstanding and we had a little extra room with a closed door for our toddler To sleep soundly. We had never stayed at a 3 1/2 star hotel or all inclusive and we’re so pleasantly surprised that we will tell anyone who will listen about Fiesta Americana. They were amazing to us. Notable mentions to Wendy, Luis, Claudia, Maria, Glendy, Jose, Aaron , Alexandra, ALEXIS, Abigail, Lucinda in housekeeping and Jesus at the lifeguard station. But there were many many more I just don’t have the space or memory to write them all. The food was so much better than larger all inclusives that we have been to, even those with one Or more stars than this. The pool accessibility was great and had enough space for adults to enjoy the bountiful drinks, and for the kids to enjoy the shallow end of The pool. Towels were clean, fresh, and limitless. And the cabanas on the beach were first come, first served which is also a huge bonus. What didn’t make a lot of sense to us was that the stand up paddle boards and kayaks sat unused just about every day we were there. You can’t rent them. You can only use them if you do one of their hour and 1/2 long tours. Those are not an option for us, but a few people took them up