El Cozumeleno Beach Resort All Inclusive

Perfect place for a family holiday. Magic beach just in front of the hotel. Super friendly staff. Spacey rooms. Wonderful views.

First off, the hotel is pretty far from the downtown area. The people at the front desk were not helpful and acted like they didn’t understand our requests most of the time. No sheet with activities. Room is clean but dated. No fridge/microwave/mini bar of any kind—had to track down maids every day for bottles of water. Bring ear plugs if you plan on getting any decent sleep—the walls are paper thin, and the resort is noisy. Rooms below the 6th floor do NOT get room service—says this nowhere on website. Wi-Fi is spotty at best. Hotel is situated on the worst stretch of coastline near the northern hotel zone. Don’t bother dieting before your vacation to this resort—you will lose the weight here due to the lack of food options. Smallest buffet we had ever seen. This place is bird hell. Birds in the buffet area are crawling and pecking all over the food. Be very aware of the dress code for the restaurant. Drinks have little to no alcohol in them, do not expect to get drunk or even buzzed here. The employees here are fantastic. They are constantly checking on you, if you need a drink, want lunch to your chair, etc. Oscar was our favorite. Pools are freezing and dirty. One day we tried to get a drink at the swim up bar, but the bar area smelled so bad of sewage we couldn’t stand to sit in the frigid water and drink our drinks. All hot tubs are just as cold as the pool. The island of Cozumel is a fantastic place to vacation—do not let this hotel scare you away!