Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Q: Hat Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort einen Pool?

Ja, diese Unterkunft verfügt über 4 Außenpools und ein Kinderbecken. Der Zugang zum Pool ist von 07:00 Uhr bis 20:00 Uhr möglich.

Q: Wie viel kostet ein Aufenthalt im Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Mit Stand vom 21. Dez. 2025 beginnen die Preise für 1 Übernachtung für 2 Erwachsene bei Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort am 20. Jan. 2026 bei 317,0 € (ohne Steuern und Gebühren). Dieser Preis basiert auf dem niedrigsten Preis pro Nacht innerhalb der nächsten 30 Tage, der jeweils in den letzten 24 Stunden gefunden wurde. Die Preise können sich ändern. Wähle deine Reisedaten , um genauere Preise zu erhalten.

Q: Ist Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort haustierfreundlich?

Nein, in dieser Unterkunft sind Haustiere nicht erlaubt.

Q: Wann ist der Check-in bei Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Der Check-in ist zu folgenden Zeiten möglich: 15:00 Uhr–00:00 Uhr. Später Check-in ist zu bestimmten Zeiten möglich.

Q: Wann ist der Check-out bei Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Check-out ist um 12:00 Uhr. Später Check-out ist gegen einen Aufpreis möglich (je nach Verfügbarkeit).

Q: Bietet Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort einen All-inclusive-Service an?

Ja, es handelt sich um eine All-inclusive-Unterkunft.

Q: Wo befindet sich Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Diese Unterkunft liegt am Strand und ist dank der herrlichen Lage (Costa Mujeres) nur 4,5 km von Playa Mujeres Golf Club entfernt. Im Umkreis von 10 km befinden sich zudem: Playa Mujeres und Punta Sam Strand. Ebenfalls in einem Umkreis von 15 km: Ultramar Fähre Puerto Juárez und El Niño Strand.

6/10 – Okay

Georg

Mit der Familie und kleinen Kindern gereist

17. Aug. 2025

Gut: Personal & Service

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft

Restaurants gutes Essen! Buffet zu wenig Kapazitäten für größe des Hotels, Zustand des Zimmers schrecklich - Feuchtigkeits- und Schimmel Geruch, alles Schranktüren verzogen durch Feuchtigkeit. Kein einziger Schrank hat richtig geschlossen. Schubladen schief, Decke unter den Klimaanlagen gewölbt (feucht), Wasser kam aus ALLEN Wassehähnen erst braun, dann gelb, dann klar,… roch nach Rost !!! Und das in einer Präsidenten-Suite! Außenanlagen gut, Show gut,…

Aufenthalt von 7 Nächten im August 2025

2/10 – Ungenügend

Balbir

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist

20. Dez. 2025

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

This trip was intended to celebrate two significant family milestones, my mother’s 60th birthday and my sister’s 30th birthday, but instead resulted in distress, discomfort, and disappointment for our entire group. The reservation consisted of three rooms for a total of eight guests. From the outset of our stay, the accommodations failed to meet even basic standards of cleanliness and hospitality. Upon arrival, bugs were present in the room. Despite calling the front desk four times, it took an excessive amount of time for someone to respond and inspect the issue. Additionally, the bathtub water was visibly yellow, which was immediately reported. We were unable to use the jacuzzi during our stay. The rooms were clearly not properly cleaned,the floors were never cleaned during our stay. These conditions were unsanitary and unacceptable. Furthermore, hot water was only available for two of the seven nights of our stay. For the remaining nights, our family including young children was forced to shower with cold water. This compounded the discomfort and frustration of the situation. Our 6-year-old and 3-year-old children were deeply distressed

Aufenthalt von 7 Nächten im Dezember 2025

10/10 – Hervorragend

Elizabeth

16. Dez. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

Great room, courteous staff. David and Luis, my expedia reps were amazing!

Aufenthalt von 3 Nächten im Dezember 2025

10/10 – Hervorragend

Tracy

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist

11. Dez. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

Overall, the resort was very nice. Luis and David made our trip! If it wasn't for them, our experience would have been far less enjoyable. Our room smelled very 'wet'. We were delivered a dehumidifier, which helped. We started with a clock and scale, and by day 2, they took our scale, and by day 3, they took our clock. The same thing happened with others that we traveled with. No one ever said that they would be taking these from our room. It was very odd for it to happen to every single room our group had (6 rooms) Food overall was average. It was tough to get reservations, which made it disappointing. There is only the buffet for breakfast, which got old on day 3. Pools were great! The swim-up bar was AWESOME! Drinks- plentiful and very sweet. Plenty of bars open in the evening as well. The pictures they took was a very nice touch! Overall, I would recommend this resort. The people were so so accommodating and nice! This was my first trip booking through Expedia with air, hotel, transfers and I would do it again!

8/10 – Gut

Dustin R

Mit einer Gruppe gereist, Mit der Familie gereist

11. Dez. 2025

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

Overall property was great! From The moment we walked in I felt welcomed (love the clapping). Let me say if it wasn’t for Luis and David my rating would’ve been much different. They made our trip. Very knowledgeable and so nice. They are truly the ambassadors of your resort. Food: overall good. There needs to be more later night options to eat. Room service was terrible and nothing else was open. Very disappointing Dining- if it wasn’t for Luis getting us reservations we would’ve been eating the buffet every night. The app didn’t work to make reservations and dining for us is an important factor when choosing a resort. We couldn’t get into anything. Pools- very nice. Temps were good - very clean. We rented the private cabanas for our group and received top notch service. So much we rented one every single day. Room- clean and no frills. Never had an issue with the room. Spa- did 2 treatments and was worth it. Every one was very nice Coffee shop- good but they need more workers. Typical wait time for a coffee was over 30 mins if you went after 7:30 am. It was a nice option at the resort. Workers- every single one of the workers were so nice so so nice. Always smiling, always helpful, and willing to make our trip extra special. I’d come back To this resort because of the workers ( especially Luis and David) Finally let’s talk about the smell they pump into the resort- I need it :). The hotel smells so clean.

Aufenthalt von 5 Nächten im Dezember 2025

10/10 – Hervorragend

Shawn Allen

Mit einer Gruppe gereist, Mit der Familie gereist

11. Dez. 2025

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

We have been to Cancun a dozen times. We've always used Expedia. This is the first time that we have had Expedia contact/concierge on Planet Hollywood staff. José Luis Pérez and David Albahari greeted us and were extremely friendly and helpful! We had a group of 15 and they set up a WhatsApp account group chat so we could all communicate with them for whatever we needed. One or both responded immediately every time and they were so helpful for our large group that we couldn't thank them enough! They made dinner reservations. Cabana reservations. Organized our transportation. And answered every questionwe had. It saved us so much time and was so easy and we appreciate them so much. Normally you have to go to guest services but José Luis and David were just a message away without having to stop what you're doing to have a question answered. Their services were free. There was never anything they were trying to sell just extremely friendly and super cool! José even knew what kind of Monster Energy drink my wife was looking for and no kidding he stopped at a store on his way to work and brought them to us! We even had a few minor room service issues and they were on it, rattling cages for us, fixing it. Expedia liaison is an absolute must when it comes to convenience and peace of mind. The complex is massive the only downside is no rooms on the beach. Its a 100yd walk. There is main pool, lazy river, Flowrider, younger kids water slide park and ton more.

Aufenthalt von 5 Nächten im Dezember 2025

10/10 – Hervorragend

Heather M, Polk City

11. Dez. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

I love that they clean your room and fill your fridge everyday and the room is spotless

Aufenthalt von 5 Nächten im Dezember 2025

2/10 – Ungenügend

Joseph

8. Dez. 2025

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft

Staff was useless, food was mostly bad, front desk people were horrible to deal with. There were too many hidden costs. The complex was pretty dirty. room service went multiple days before being picked up. The restaurants also couldn’t manage the crowds.

Aufenthalt von 4 Nächten im Dezember 2025

10/10 – Hervorragend

Abdelrahman

8. Dez. 2025

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

Amazing resort and an even more amazing staff. The place is clean, vibrant, and perfect for families. Every staff member we met was kind, helpful, and genuinely cared about making our stay great. Their service alone makes the trip worth it. Highly recommended!

Aufenthalt von 6 Nächten im Dezember 2025

8/10 – Gut

Araceli Fuentes

Mit der Familie gereist

4. Dez. 2025

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

La comida en general, desayuno, almuerzo, cena, snack, es buena. Lo que no me gusto es que no tienen mas que un restaurante para el desayuno almuerzo, si no llegas antes de las 11, te toca ir a una cafeteria que esta muy basica. El problema fue en los cuartos, 2 dias no hicieron la limpieza, otro tuvimos que hablar para que la hicieran. 2 dias sono una alarma que no pedimos. Tampoco ponen agua mineral, que porque debes de tener un nivel de habitación o algo asi, eso si es la primera vez que me pasa en un todo incluido. El teato al aire libre no fue muy disfrutable cuando cantan, otro tipo de espectaculo se disfruto

Aufenthalt von 6 Nächten im Oktober 2025

10/10 – Hervorragend

Alrian

1. Dez. 2025

Aufenthalt von 1 Nacht im November 2025

10/10 – Hervorragend

Jun Daniel Hagid

Mit einer Gruppe gereist

30. Nov. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

Good overall. Appreciated the assistance from the Expedia reps at the resort, David and Luis, during my stay, with helping with answering my questions, dinner resos and confirming my shuttle pickup to the airport. David and Luis also kept checking in with me on the daily basis to ensure if I need anything.

Aufenthalt von 5 Nächten im November 2025

6/10 – Okay

Octavio Valencia

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist

28. Nov. 2025

Verbesserungswürdig: Sauberkeit und Ausstattung

La pepsi y refrescos en general sin gas, pura cerveza 2x, tuve que hablar varias veces para que hucieran la limoueza, y para que surtieran el mini Bar, en el restaurante la misma comida estuve 6 días y siempre lo mismo en el desayuno comida y cena, espectaculos muy jodidos, habia bodas y ocupaban restaurantes bares y no se podia entrar, lo unico bueno para mi gusto fue la concierge Adriana Liseth Angel le doya ella 5 estrellas, olvide mi computadora, la recupero y me la enviaron, gracias a ella, el hotel creo que pague una buena cantidad y hay otros hoteles mejores para mi gusto

Aufenthalt von 5 Nächten im November 2025

4/10 – Schlecht

Vue

Mit der Familie und kleinen Kindern gereist

24. Nov. 2025

Verbesserungswürdig: Zustand der Unterkunft

The overall experience was disappointing for what is supposed to be a 5-star resort. It certainly did not feel like 5 stars at all. The rooms and overall facilities were very rundown (broken old drawers in the rooms) and everything was just very outdated. Service is extremely slow. Getting coffee from the coffee shop took forever considering there is usually only one barista taking and making orders for the entire resort. Room service takes about 2 hours (30 min to process an order and another 1.5hours to deliver). Food was mediocre considering that the best meal I had was at the airport during my entire trip. It was also not the easiest to secure restaurant reservations with there being very little availability. Staff were all very kind and welcoming, and the shows were great to watch. The lazy river was enjoyable, but was usually quite busy and took some time to secure a donut. The overall resort did not meet my expectations especially not for a 5-star hotel. I've stayed at 4-star hotels that were better than this one. Amenities were pretty good for kids, but I probably would not recommend this to anyone looking for a luxury 5-star hotel experience.

Aufenthalt von 4 Nächten im November 2025

10/10 – Hervorragend

Denia Berenice Ochoa

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist

23. Nov. 2025

Gut: Sauberkeit und Zustand der Unterkunft

El servicio espectacular.

Aufenthalt von 2 Nächten im November 2025

4/10 – Schlecht

jitesh

Mit der Familie gereist

23. Nov. 2025

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft

I checked in on 16th of November and when I went to room one queen bed is broken and we cannot sleep. I requested to fix that bed as I went with my two of kids, but three days nobody fixed that raised multiple complaints as well as the lady come to clean the rooms. She already did complaints multiple time but nobody fixed after three days. They fix the bed and I’m sleeping with one of my kid on the couch for three days. really bad experience I had.

10/10 – Hervorragend

adam

Mit der Familie gereist

22. Nov. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

Shout out to Super Javi and Mafer! Best star class Staff! Francisco at the pool was boss status great!. The trip was fantastic and we couldnt ask for more. Been the cancun once a year or more for 30 years and this stay was the best!

Aufenthalt von 8 Nächten im November 2025

6/10 – Okay

ADAM C

Mit der Familie gereist

22. Nov. 2025

Gut: Personal & Service

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft

By far the best part about this resort was the staff. Maurice, our concierge, started and WhatsApp group with our party and took care of us the entire trip. The only reason I’d go back is because of him!!

Aufenthalt von 7 Nächten im November 2025

6/10 – Okay

bridget

20. Nov. 2025

Gut: Sauberkeit

Everyone was very nice. The pools, and grounds were beautiful. Restaurant food was decent, although I really wanted to get into the Mexican place bc I had been there before- but they never had space for us. The one bd thing about the resort, was the room. Every door was hanging off the hinge, just dangling from the frame. Our bathroom sliding door would only open about 24inches so we had to shimmy through to use the bathroom and had limited privacy.

Aufenthalt von 3 Nächten im November 2025

2/10 – Ungenügend

Wilson

17. Nov. 2025

Aufenthalt von 5 Nächten im November 2025

10/10 – Hervorragend

Shubham

16. Nov. 2025

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft

Clean Room Excellent service

Aufenthalt von 5 Nächten im Oktober 2025

10/10 – Hervorragend

Ana Cristina

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist

16. Nov. 2025

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

Por reservar con expedia nos dieron una trato súper padre y preferencial para muchas cosas. Lo único malo fue que en el día del cumple de mi hija no nos dieron el restaurante que habíamos pedido, pero fuera de eso fue una estancia muy agradable. Deberían tener alguna opción de snacks cerca de las albercas, y mucha más disponibilidad en los restaurantes. Es súper imposible conseguir lugar para grupos grandes como el nuestro.

Aufenthalt von 4 Nächten im November 2025

2/10 – Ungenügend

Mari

Mit der Familie gereist

14. Nov. 2025

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft

20 family members joined this yearly trip. My husband, teen child, and myself had reserved a 2-bed junior suite. At arrival I was given a 1 king bed with a pullout sofa bed and was told the following day they would switch me out to a 2-bed suite, which didn't happen. When I pulled out the sofa bed, the sponge mattress was so old and full of hair, particles, and yellow stains. There were no bedding items, which usually they are in the closet. When I called to get the bedding, I was brought 2 sheets. I asked for pillows the lady told me they didn't have any. She later brought me one pillow and said that's all they had. I was so apprehensive of even laying on this sponge even with sheets on it, that I had our teen sleep with us on the bed. It was a very uncomfortable night. That same night we asked for waters in our room, they knocked on our door once and let themselves in when we were walking towards the door to open it. we also had the "Do Not disturb sign one the door". Now who does that!! That was a violation of our privacy! The room was dirty with stains on the floor, dead bugs by the bed, and the toilet was not thoroughly cleaned. One of the "clean" bath towels had stains. The filtration system is not good, the shower water smelled bad. It had a sewer water smell. This was a complaint from all our family. We all had room issues. It was windy and the wind was whistling through the cracks on the door all night. I could add more, but I'm only allowed an amount of characters.

Aufenthalt von 3 Nächten im November 2025

2/10 – Ungenügend

Jacob Anthony

Mit der Familie gereist

13. Nov. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

Verbesserungswürdig: Personal & Service

Bars and food selections are great, staff at the front desk is super unprofessional, we upgraded to star class and I paid. The money came out of my account and they said it didn’t go thru yet it wasn’t there, called my bank in the us and they said the vendor was holding my funds on the Mexico side and I couldn’t despite the transaction until they process the payment, then the people up front said they “can’t” call the merchant from our side which is totally ridiculous, stayed for a few days and still haven’t received my 650$ back

Aufenthalt von 3 Nächten im November 2025

10/10 – Hervorragend

Karen

Mit der Familie gereist

10. Nov. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

Everything was excellent

Aufenthalt von 7 Nächten im November 2025

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