Hi Olaf,Thank you for your kind words regarding our staff, including our receptionist and housekeeping team. We pride ourselves on providing exceptional service to our guests, and it's always rewarding to hear when our efforts are appreciated. We strive to create a positive and welcoming atmosphere for all our guests. Your feedback is greatly valued, and we hope to have the pleasure of welcoming you back in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

Hi Lukas,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found our location to be convenient and our reception staff to be friendly. We apologize for any inconvenience caused by the condition of the furnishings in your room. We are constantly working to improve our facilities and appreciate your comments on this matter. Regarding the central heating, we are sorry to hear that it was difficult for you to control the temperature in your room. We will work with our maintenance team to ensure that all heating and cooling systems are functioning properly and that guests have the ability to control the temperature to their liking. We appreciate your feedback and will use it to improve our services and facilities. We hope that you will consider staying with us again in the future and that we will have the opportunity to provide you with a more comfortable and enjoyable experience.Best Regards,Union Square Plaza HotelCustomer Care Team

Sorry, we could not upgrade you to a bigger room as we are running full.

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear Uwe, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

Dear Dorothee, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

Dear Juergen, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

Dear Saifullah, we're glad to hear that you were satisfied with your stay! Our team strives to ensure that all our guests have a comfortable and enjoyable experience. If there's anything specific you feel we could improve upon to make your next stay even better, please feel free to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future! Best Regards,Union Square Plaza HotelCustomer Care Team

Hi Franz,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise from working crews on the street during the night. We understand how important a peaceful night's rest is for our guests, and we regret that this was disrupted during your stay. Please know that we take your feedback seriously, and we will address this issue with the relevant authorities to minimize disturbances in the future. We appreciate your understanding and patience. If there's anything else we can do to enhance your experience or if you have any additional feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more restful stay. Best Regards,Union Square Plaza HotelCustomer Care Team

We do not tolerate false reviews such as yours as you stayed 6 nights two reservations and had not any issues during your stay until you complain on your check out. We had pest control inspect the room and there was no such activity. We will mark this as guest misconduct and please do not ever book with us ever again for staying 6 nights and have the guts to be up a false reviews. If the hotel was not to your liking they it took you 6 days of stay to complain regarding towels and , tub etc. We hope Expedia will mark this as guest misconduct and let be on there record so other hotels can see this.

Hi jamaliah,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the great location of our property. Your comfort and satisfaction are important to us, and we regret any inconvenience caused by the absence of a fan in your room. Please know that we value your input, and we will take your suggestion into consideration as we continue to enhance our facilities. We understand the importance of a comfortable environment for our guests and will strive to improve in this aspect. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Best Regards,Union Square Plaza HotelCustomer Care Team

Hi Vussie,I'm sorry to hear that you experienced poor service during your stay. Providing excellent service is a top priority for us, and we apologize for any shortcomings you encountered. Your feedback is important, and we'll address this issue with our team to ensure that future guests receive the level of service they deserve. If there are any specific details you'd like to share or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Union Square Plaza HotelCustomer Care Team

Dear Guest,Thank you for choosing to stay with us! We're thrilled to hear that you and your girlfriend loved your weekend at our hotel and that we've become your favorite in SF. Providing a comfortable and homely atmosphere is exactly what we aim for, and we're pleased that you find it to be a good value. Our friendly staff is dedicated to ensuring a positive experience for our guests, and we're delighted that you highlighted their efforts. It's great to know that our location and affordability meet your expectations, and we appreciate your recommendation. We look forward to welcoming you both back for another enjoyable staBest Regards,Union Square Plaza HotelCustomer Care Team

Dear Guest,Thank you for your glowing review! We're thrilled to hear that you experienced excellent service during your stay with us. Maintaining a clean and well-kept environment is a top priority, and we're delighted to know that it contributed to your overall satisfaction. Our prime location adds an extra layer of convenience, and we're pleased it enhanced your experience. Your feedback is invaluable, and we can't wait to welcome you back for another exceptional stay!Best Regards,Union Square Plaza HotelCustomer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Hi Janet,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel's location convenient, despite the construction noise, and that you were still able to sleep. We apologize for the broken fan and the temperature issue in your room; your feedback is valuable, and we'll work on addressing these matters to ensure a more comfortable stay for our guests in the future. We appreciate your positive comments and hope to have the opportunity to provide you with an even better stay on your next visit.Best Regards,Union Square Plaza HotelCustomer Care Team

Dear Guest,Thank you for sharing your detailed and insightful feedback regarding your stay at the Union Square Plaza Hotel. We're delighted to hear that you found the hotel's location near Union Square, the cable car, and the theaters convenient for your visit. We appreciate your understanding of the challenges in the area and your ability to adapt. It's wonderful that you found the hotel to be homely with friendly and helpful staff. Your recommendation and your intention to return on future visits to San Francisco are greatly appreciated, and we look forward to hosting you again.Best Regards,Union Square Plaza HotelCustomer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Hi David,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Union Square Plaza HotelCustomer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Hi Lars,We value your feedback regarding our hotel's advantageous location near Union Square. We acknowledge your concerns about the aging property and the noise levels in rooms facing the street. Your comments are important to us as we strive to maintain and enhance the quality of our accommodations. We will be taking your observations into careful consideration, and we are committed to addressing noise-related issues to create a more peaceful environment for our guests. Thank you for choosing to stay with us, and we look forward to improving your future experiences.Best Regards,Union Square Plaza HotelCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Jeremy,Thank you for your feedback. We appreciate your understanding of the value you receive for the price paid. However, we apologize for the oversight in room cleanliness, particularly regarding dust. We take your comments seriously and will work to ensure that rooms are thoroughly cleaned and maintained in the future to provide a more comfortable environment for guests with allergies or asthma. We're glad to hear that you found the location convenient for getting around. If you have any other concerns or suggestions, please feel free to share them. Your input is valuable, and we hope to provide an even better experience on your next visit. Best Regards,Union Square Plaza HotelCustomer Care Team

Hi TAKEO,Thank you for sharing your thoughts about your recent stay with us. We're pleased that you found value in our affordable rates and perceived our hotel favorably considering the price. We appreciate your understanding regarding the older facilities and room size. Ensuring safety and hygiene are priorities for us, and we're glad you felt comfortable in this regard. We hope to have the pleasure of hosting you again, offering you an even better experience on your next visit.Best Regards,Union Square Plaza HotelCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Andrew, thank you for your feedback, and we're glad to hear that overall, you had a good experience during your stay. We take the safety and security of our guests seriously, and we apologize if you felt that our security measures were not up to par. Please rest assured that we will review our security protocols to ensure a safer environment for our guests. Your feedback is invaluable to us, and we appreciate you bringing this concern to our attention. We want to make improvements based on guest feedback, and we'll take your comments into consideration as we assess and enhance our security procedures. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. Your satisfaction is important to us, and we value your feedback. Thank you for choosing our hotel, and we look forward to welcoming you back for another great stay in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

Hi David,Thank you for sharing your feedback about your recent stay with us. We appreciate your recommendation and are glad to hear that you found our hotel and room convenient and relatively inexpensive. However, we apologize for any inconvenience caused by the lack of air conditioning and the noise from the machine outside. We understand the importance of a comfortable and peaceful environment for our guests and will take your feedback into consideration as we strive to improve our facilities. Thank you once again for your review, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

Hi William,Thank you for your review! We're glad to hear that you found our property to be a clean and suitable place to sleep. The convenient location, particularly for tour departures, is a definite advantage. We understand that the cost of restaurants in the area may be expensive, and we apologize for any inconvenience this may have caused. We appreciate your feedback and hope to have the opportunity to welcome you back for another comfortable stay in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi John,We sincerely apologize for the negative experience you had during your stay. It is disappointing to hear about the cleanliness issues and the condition of the property. We take these concerns seriously and will address them with our team to ensure improvements are made. Additionally, the noise disturbances and safety concerns you mentioned are alarming, and we will take immediate steps to address them for the safety and comfort of our guests. We appreciate your feedback, as it helps us identify areas for improvement. If there is anything else you would like to share or if there is anything we can do to rectify the situation, please let us know. We hope to host you more successfully in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team