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„Super“

„Wir waren zum zweiten Mal im Beloved (2019 und jetzt 2026). Normalerweise gehen wir nicht zweimal in dasselbe Hotel, weil wir die Erfahrung gemacht haben, dass das zweite Mal die hohen Erwartungen nicht erneut erfüllt. Hier wurden wir eines Besseren belehrt. Die Anlage ist so wunderschön und top in Schuss, wie vor 6 Jahren. Dasselbe gilt für das gastfreundliche und herzliche Personal! Einfach toll.“

„Everything about this hotel is amazing from the rooms, pool, bar and especially the staff.“

„Sehr sauberes Zimmer und nettes Personal.“

„Great stay. I have stayed at a lot of secrets. It did not disappoint. I am a beach person and would have really liked better beach shade on the non preferred side. Most of them have it. The umbrellas were just not like the huts. Restaurants all great. I didn’t like the drive in the golf cart to there restaurants but the layout just doesn’t permit them within walking distance. Beautiful place. Nice pools. Plenty of seating. Great staff.“

„Everything was wonderful!“

„I got stuck in the elevator, the beach rinse-off showers weren't working properly, they never mopped the room during my stay, and they broke one of my suitcases; I paid for an ocean view but could barely see the sea, and the room didn't really match the photos.“

„Loved the ocean beach. Servers came frequently to ask your beverage orders and fresg coconut water from the husk. Rooms were cleaned daily & fresh towels were plentiful at the beach. Loved the swim bars at the main pool. Excellent services to throughout my 5-day stay June 2026 at Playa de las Mujeres at Excellence Hotel in Punta Sam, Mexico. Staff was very accommodating and courteous.“

„Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.“

„Absolutely loved it here and we for sure will be back.“

„Lotus: Clean rooms. Front desk is very informative. Taxi service is usually readily available right outside Lotus. They also have their own golf carts to rent. Spa treatment was great. Guru restaurant food at lotus was great (two plates we ordered ceviche and the black angus burger with truffle fries - best truffle fries I’ve had anywhere, ask for the habanero hot sauce it’s delicious) although they close the beach access from lotus relatively early in the evening you still have access to it ...

„Sehr freundliches Personal, ausgezeichnetes Frühstücksbuffet und eine sehr saubere, großzügige Unterkunft – eher wie eine Wohnung als ein Hotelzimmer.“

„Best location & staff was very friendly“

„Perfectly located!“

„Wird sind froh, diesen kleinen „Schatz“ gefunden zu haben, abseits der grausamen Hotelbunker. Wir sind keine All- Inclusive Fans und wollen nicht rund um die Uhr verwöhnt werden. Für uns zählte der karibische Ursprung, ein ruhiges und ungezwungenes Flair und kurze Wege. Es ist alles Ansichtssache und eine Frage der Perspektive, uns hat es an nichts gefehlt. Wir haben uns rundum wohl gefühlt. Schade war nur, dass Dinge sehr oft ausverkauft bzw. nicht verfügbar waren (Pommes, verschiedene ...