Planetarium Hamburg: Touren und Aktivitäten

Preis Leistungsverhältnis Super. Personal sehr nett und Hilfsbereit. Frühstücksbuffet reichhaltig, für jeden etwas dabei. Kann ich nur weiterempfehlen.

Its not a 5* hotel. The hotel is nice, but not premium. Plus points: location near beach, gym, sauna, clean. Feedback to consider: far too expensive. Breakfast quite basic. There is nothing special offered. I asked for fresh milk - they didnt have any, only H-milk. Coffee was not good. Eggs were only availble hard-boiled. The ladys at breakfast really nice. Burger at dinner good. Horrible experience twice at reception. Upon check-in I was asked to pay reservation in full in advance, because they didnt trust me. I paid via Expedia, so reservation was already covered. Then same at checkout - we had an outstanding amount of about 50 EUR. I wanted to pay via AMEX - not possible. Unacceptable in a 5* hotel. So I asked to pay via direct bank transfer. Again the lady (same woman) didnt trust me and said I should find another way. So I phoned my husband, but he had already gone out to golf and would be back in 1 hour. I told her I would be back in 1 hour to pay. She didnt accept and asked me after all to do the bank transfer. The whole experience was horrible, once transfer was done, she did not even say once "thank you and sorry for the inconvenience, I hope you had a nice stay, please come again, have a safe trip back home". She left us leaving this trip with a horrible impression. Like I said, not 5* service and quality, which should be premium. In the end it’s all about how you are being treated that leaves an impression.

Wir haben selten so einen schönen Urlaub gehabt. Hier stimmte einfach alles: Sehr freundliches Personal, gute Ausstattung, alles extrem sauber und gepflegt, sowie tolle Angebote für die Kinder. Ich wüsste nicht, was ich kritisieren sollte und das mag in Deutschland schon etwas heißen :-)