Dear Michael, We understand your disappointment and apologize for the inconvenience you experienced during your stay. We acknowledge that our complimentary grab-and-go breakfast and the cleanliness of our property did not meet your expectations. We're committed to making significant improvements to ensure a more satisfying experience for our guests. We're actively addressing these issues with our team and reviewing our amenities to better meet guests' expectations. We sincerely hope you'll give us another chance to provide a much-improved experience. Should you return, please reach out to us directly so we can ensure your stay is comfortable and enjoyable. Your satisfaction is of utmost importance to us.Sincerely,Hotel Management

Dear Shirley, Thank you for sharing your review about your stay at Extended Stay America. We are delighted you enjoyed the clean and comfortable room with the beautiful view of the NYC skyline. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant visit. Sincerely,Hotel Management

Dear BORAMAE, Thank you for taking the time to share about your visit. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Ana, We are grateful to have you as our guest. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management

Dear Tarana, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Your compliments for our team are devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Joseph, Thank you for taking the time to review our hotel. We always strive to provide our guests with exceptional service and top-notch amenities, so we are sorry we didn't meet your expectations during your stay. We ensure that our rates are competitive and in line with other hotels in the area, and our published prices may vary daily depending on the room demand. As a way of transparency, we post all of our fees on our website so guests can access this information before booking their stay. We appreciate your feedback, which helps us continually improve our guest experience. We value you as a loyal guest and would love the opportunity to provide you with the hospitality you deserve and have come to expect from our brand.Sincerely,Hotel Management

Dear Cristobal, Thank you for the positive review and for recognizing our hotel. We are delighted to know how much you enjoyed our clean accommodation and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back.Sincerely,Hotel Management

Dear Valerie, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. While we know this stay did not meet your expectations, we hope for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Mohammad, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels especially our convenient location, but we are sorry you felt our our accommodations needed updating. We are sorry for the inconvenience you faced and thank you for your patience. We will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management

Dear Kariimah, Thank you for taking the time to share about your stay. We are pleased you had an overall great experience here. It is always nice to receive positive comments from our guests. We continually strive to advance our services and appreciate your valuable feedback. It is always a joy to see our guests are excited about returning; we are looking forward to it. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Donald, Thank you for giving us a generous rating. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. However, we are sorry for not meeting your expectations regarding the parking fee, and we will address it appropriately with our leadership team. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

Dear Akire, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share with them. We are delighted we were able to provide a comfortable and relaxing parking space for you. We hope to see you again soon!Sincerely,Hotel Management

Dear Lingyun, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and have a place with excellent facilities. Therefore, we apologize for your disappointment with our complimentary breakfast and the parking lot. We will certainly pass along your feedback to the appropriate team leaders, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back again. Sincerely,Hotel Management

Dear Enriz, Thank you for being our guest and for taking the time to write your review. We apologize for your issues with our front desk and regret your disappointment with the parking fee. These fees are listed on our website, and we will share your comments appropriately. We take our guest comments seriously, as they will help us enhance the experience for future guests, and we hope we will have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are sorry to hear about your problems during your experience with us. We regret not meeting your expectations. Your feedback has helped us identify areas that require more attention, and we will take appropriate measures. We would appreciate it if you would give us another chance to showcase the exceptional service we're known for.Sincerely,Hotel Management

Dear Isabelle, Thank you for choosing us. We are sorry for the disappointing stay you had. While our rooms are regularly treated for cleanliness and pest control, we regret the untimely appearance of these bugs you had in your room. Providing outstanding customer service to every one of our guests is always our top priority. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. Your feedback is shared with our concerned team for further action so that our future guests can avoid having similar problems when staying with us. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management

Dear Julia, Thank you for sharing your experience at Extended Stay America with us. We are thrilled to hear that our desk staff member provided excellent service and was able to provide you with the furniture promptly. We take pride in providing a comfortable and welcoming environment for our guests, and we are glad we could exceed your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Sincerely, Hotel Management

Dear Annie, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope you give us another opportunity to prove ourselves again. Sincerely,Hotel Management

Dear Janice, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay at an excellent location and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit the next time you are in the area. Sincerely,Hotel Management

Dear Fatima, We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our concerned department as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management