6/10 â Okay
Andrea
Mit der Familie gereist
13. Juli 2025
Unfortunately, we can only give the hotel a mediocre rating.
The front desk staff was not very accommodating throughout our entire stay. At first, they told us they only had one room for us. However, when we showed them our reservation for two rooms, a second room suddenly became available. Then we were given a room that was already occupied by other guests. When we finally received the correct room, the third bed was not made, and there were no towels for the third person. The response from the reception was quite annoyed, and unfortunately, we never received an apology.
The breakfast was sufficient, and the breakfast staff was very courteous and exceptionally friendly.
Room cleaning was average â a properly cleaned room looks different.
The location of the hotel is very good â Times Square, Bryant Park, the Empire State Building, Macyâs, etc., are all within walking distance. There are also many shops, cafĂ©s, and stores right nearby.
Unfortunately, we did not get a room on one of the upper floors, even though we requested it in advance.
Since we specifically chose the more expensive hotel, we are disappointed. We are usually used to better standards from the Hilton chain.
On a positive note, the Wi-Fi connection was perfect.
Andrea
Aufenthalt von 6 NĂ€chten im Juli 2025