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Bewertungen von Courtyard by Marriott New York JFK Airport

3 out of 5
Courtyard by Marriott New York JFK Airport
145-11 N Conduit Ave, Jamaica, NY

Bewertungen

8,0

Sehr gut

434 von insgesamt 1009 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
302 von insgesamt 1009 Gästebewertungen haben eine Bewertung von 8 - Gut" "
129 von insgesamt 1009 Gästebewertungen haben eine Bewertung von 6 - Okay" "
77 von insgesamt 1009 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
67 von insgesamt 1009 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,6/10

Personal & Service

7,4/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Sven

Aufenthalt von 1 Nacht im September 2023
Antwort von General Manager am 16. Sept. 2023
Dear Sven, Thank you for choosing Courtyard New York JFK Airport and for your excellent rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to having another opportunity to welcome you back soon.Best Regards, George DrepaulGeneral Manager

8/10 – Gut

MICHAEL

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
ausbaufähiger unterhalt des zimmers
Renovierungsbedürftige zimmer, badezimmertür klappert, haare in der badewanne, angefangene colaflasche im kühlschrank.
Aufenthalt von 1 Nacht im November 2022
Antwort von General Manager am 18. Nov. 2022
Dear Michael, Thank you for your recent stay and for taking the time to give us your feedback. While we are happy to see your nice rating, we apologize for not providing you with spotless accommodations upon arrival. We will revisit procedures with our team so we can be sure not to make the same mistakes going forward. Additionally, we have taken note of your comments regarding rooms that need updating and will share them appropriately for the future modernization plans of the property. We look forward to having the chance to welcome you back at Courtyard New York JFK Airport the next time you are in town.Best Regards, Roman BabekGeneral Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Ausstattung
Das Hotel ist schon älter aber sauber. Es entspricht nicht ganz 4 Sternen. Der Shuttlebus hat gut funktioniert.
Aufenthalt von 1 Nacht im September 2019
Antwort von General Manager am 8. Sept. 2019
Dear Guest, thank you for staying at Courtyard New York JFK Airport. We are glad you liked our well-kept property and convenient shuttle service. Thank you once more, and we look forward to your next visit. Best Regards, Roman Babek, General Manager

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juli 2019
Antwort von General Manager am 13. Aug. 2019
Dear Guest, thank you for choosing Courtyard New York JFK Airport and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Best Regards, Roman Babek, General Manager

4/10 – Schlecht

Alex

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Staff was friendly and for the most part it was a clean hotel. Very inconvenient that there appeared to be no air conditioning in the room just a fan that blows static air. We set the AC to 16 degrees but the room never dipped in temperature and was at 24 degrees which was too warm for me and my wife. We had to request a fan so that we could have it pointed on us during sleep
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 26. Mai 2024
Dear Alex, Thank you for sharing your feedback. We sincerely apologize for the frustrating issues you encountered with the air unit. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed with our maintenance team to ensure it is resolved promptly. On a positive note, we are glad to know that you found our courteous service to your liking. We hope to have another opportunity to welcome you back to our hotel soon.Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

Mike

Only stayed for 4 hours but good sleep
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 25. Mai 2024
Dear Mike, Thank you for choosing Courtyard New York JFK Airport and sharing your feedback. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George Drepaul,General Manager

2/10 – Ungenügend

Radoslaw

Verbesserungswürdig: Personal & Service und Ausstattung
Crazy rude staff. Reception attendant locked herself in the backroom and refused to take care of customers. Spent 1 hour in check in line. Crazy. Avoid avoid avoid
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 24. Mai 2024
Dear Radoslaw, Thank you for your feedback. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait and the service issues you outlined. We certainly understand your disappointment and the frustration you must have felt. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope you will give us a chance to redeem ourselves in the future.Best Regards, George DrepaulGeneral Manager

8/10 – Gut

Alan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Shuttle pick up and return to airport was excellent but JFK doesn’t make it easy. Room was fine, shower, bed and a/c all good. Old carpet with stains on the floor. But I would stay again for a short stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 24. Mai 2024
Dear Alan, Thank you for choosing Courtyard New York JFK Airport for your accommodations. We are pleased you enjoyed our excellent shuttle service and amazing accommodations. However, we apologize for the concern you outlined with the carpet. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We look forward to accommodating you again whenever your travels bring you to the area. Best Regards, George DrepaulGeneral Manager

6/10 – Okay

funmi

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
No parking on premises, you have to find parking on the street. Also poor customer service esp in the night/overnight hours. The one staff on at night wasn’t willing to go above and beyond to meet our needs. You have to go to the lobby to get anything you need. They are not willing to bring up to your room.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Dear Funmi, Thank you for taking the time to rate your experience; we love that you could join us. However, we regret the inconvenience you had with regard to parking as the number of spaces is limited. While this information is mentioned on our website, we are sorry if this went unnoticed by you. Furthermore, we apologize for the lack of assistance from one of our associates at the front desk. We will follow up with the appropriate individuals to ensure this will not happen again. It was a pleasure having you as our guest, and we hope you will choose us when you return to our area.Best Regards,George Drepaul,General Manager

10/10 – Hervorragend

Harneet

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and safe
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Harneet, We want to thank you for choosing to stay with us at Courtyard New York JFK Airport. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Best Regards, George DrepaulGeneral Manager

10/10 – Hervorragend

Yang

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The transportation to airport is conveient
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 21. Mai 2024
Dear Yang, Thank you for taking the time to provide such wonderful feedback regarding your stay at Courtyard New York JFK Airport. We are happy our proximity to the airport was perfect for your needs, and our complimentary shuttle promptly delivered you to our hotel for a flawless check-in and an outstanding visit. We appreciate your business and hope to welcome you again soon.Best Regards,George Drepaul,General Manager

10/10 – Hervorragend

Gary Oneil, Cibolo

Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Mr. Oneil, Thank you so much for the perfect rating of your time at  Courtyard New York JFK Airport. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Best Regards, George DrepaulGeneral Manager

2/10 – Ungenügend

Wesley Peng Hym

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
staff were pretty rude all around
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Mr. Hym, Thank you for staying with us and for taking the time to share your concerns. Our number one priority is thoughtful and excellent service, and we apologize for the behavior of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing. Best Regards, George DrepaulGeneral Manager

8/10 – Gut

Abdullah

Gut: Sauberkeit
Location is convenient.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Abdullah, Thank you for the wonderful review of your recent stay at the Courtyard New York JFK Airport. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,George DrepaulGeneral Manager

2/10 – Ungenügend

kamalprit, Caledon

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 17. Mai 2024
Dear Kamalprit, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Best Regards, George Drepaul,General Manager

8/10 – Gut

Suzanne, Syracuse

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 17. Mai 2024
Dear Suzanne, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New York JFK Airport; we hope to see you again soon. Best Regards, George Drepaul,General Manager

8/10 – Gut

Jeff

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super close to the airport. Very convenient.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 15. Mai 2024
Dear Jeff, Thank you for staying with us at Courtyard New York JFK Airport during your recent trip. We are glad your stay was everything you expected. Our convenient location to the airport and reliable shuttle service make us the perfect hotel for business travelers. We hope you will choose to stay with us again the next time you are in New York, whether it be for business or pleasure.Best Regards, George Drepaul,General Manager

6/10 – Okay

Ayman

Gut: Sauberkeit und Personal & Service
Ok for the area. But it is outdated
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Ayman, Thank you for taking the time to review your experience with us. We truly regret not meeting your expectations with regard to our property. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future. Best Regards, George DrepaulGeneral Manager

6/10 – Okay

Barbara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient. Stayed one night and easy access to airport. Shuttle service was spectacular. The young man was not grumpy and declined our heip to lift bags.... We had many. Smile
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 14. Mai 2024
Dear Barbara, Thanks so much for your recent stay. We are thrilled to hear that you found your stay very convenient, especially with the proximity to the airport. It is wonderful to know that you had a spectacular experience with our shuttle service. We also appreciate your kind words about one of our associates who assisted you with your bags. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back for another convenient and enjoyable stay in the future. We hope you will give us another chance the next time you are in the area.Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

Joe, Poughkeepsie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 12. Mai 2024
Dear Joe, We are thrilled you had an excellent stay at Courtyard New York JFK Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, George DrepaulGeneral Manager

6/10 – Okay

Paul

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit
Hotel a bit out ofb\the way Could not find shuttle at jfk no signs
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 9. Mai 2024
Dear Paul, Thank you for choosing to stay with us and sharing your feedback. We regret to read about the difficulties you faced with finding the shuttle service, and we can understand the frustration this caused. Please know our front desk is available around the clock to resolve such concerns; feel free to reach out to them on your next visit. We appreciate your patience and hope you will revisit us for a more seamless experience.Best Regards, George DrepaulGeneral Manager

8/10 – Gut

MARCIA, JAMAICA

Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 26. Mai 2024
Dear Marcia, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,George Drepaul,General Manager

8/10 – Gut

Bolu

Gut: Sauberkeit und Zustand der Unterkunft
Convenient and close to the JFK airport. Out flight was cancelled at midnight and I was able to book at short notice.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 6. Mai 2024
Dear Bolu, Firstly we are sorry to know about the unfortunate circumstances that got you to us, but we are glad that we could contribute in making your difficult situation better. Thank you for appreciating our convenient location near the airport. It was our pleasure hosting you and we look forward to the opportunity to welcome you again soon.Best Regards,George DrepaulGeneral Manager

6/10 – Okay

MELO DE AYBAR

Mit der Familie gereist
Gut: Personal & Service
A
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 4. Mai 2024
Dear M. Aybar, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

Anne

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 4. Mai 2024
Dear Anne, We are thrilled you had an excellent stay at Courtyard New York JFK Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, George Drepaul,General Manager

6/10 – Okay

Denise, Alexandria

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Very limited staffing has a negative impact on guest services.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 3. Mai 2024
Dear Denise, Thank you for your recent visit and for your feedback. We are very sorry for the difficulties you had during your stay, and we apologize for not being responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are disappointed that we did not meet these expectations. We are working on our staffing issues, and we are very grateful for your patience. Thank you again for your valuable feedback, and we hope you will give us a second chance to make a better impression.Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

Nancy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved the bed!
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 1. Mai 2024
Dear Nancy, Thank you for taking the time to review your experience. We are delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. It was a pleasure having you as our guest at Courtyard New York JFK Airport. We look forward to your next visit.Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

Linda

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 21. Mai 2024
Dear Linda, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at Courtyard New York JFK Airport. We look forward to the pleasure of hosting you again on your next visit.Best Regards,George Drepaul,General Manager

2/10 – Ungenügend

David

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 1. Mai 2024
Dear David, Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we did not meet these expectations. We hope you will consider giving us another chance on your next visit to the area so we can provide you with the outstanding stay you deserve. Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

Tekechand

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was just a one night day stay, but all was good at this hotel/location.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Tekechand, Thank you for your review of Courtyard New York JFK Airport. We are pleased that you enjoyed a comfortable overnight stay, and our location was perfect for your travel plans. We hope you will choose us every time you find yourself in New York City. Safe Travels!Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

Garth

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 16. Mai 2024
Dear Garth, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George Drepaul,General Manager

6/10 – Okay

Gordon

Very professional, clean and convenient for a layover at JFK
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 26. Apr. 2024
Dear Gordon, Thank you for sharing your review of your recent stay with us. We are delighted to hear that you had a restful night's sleep before your flight. Our top priority is to ensure that every guest leaves our hotel feeling happy and relaxed, and we are thrilled that we were able to provide you with this experience. We appreciate your choice of our hotel and hope to have the pleasure of welcoming you back whenever you are in New York.Best Regards, George Drepaul,General Manager

6/10 – Okay

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Tiny room. Bouncy bed. But overall fine for one night. Staff is lovely
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 26. Apr. 2024
Dear Elizabeth, Thank you for taking the time to review your stay with us. We regularly receive high praise for our dedicated team, and we are pleased their service was a highlight of your stay. However, we apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for staying with us, and we look forward to hosting you again soon.Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

Monirah, Columbus

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 15. Mai 2024
Dear Monirah, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Courtyard New York JFK Airport. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

Wende

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 15. Mai 2024
Dear Wende, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

Aishah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautifully designed! Very nice staff and great location.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 25. Apr. 2024
Dear Aishah, Thank you for your recent stay at Courtyard New York JFK Airport. We are pleased that you enjoyed our comfortable rooms, friendly team, and convenient location. Our top priority is to provide an excellent experience for every guest, and we are so glad we succeeded in delivering that for you. We appreciate your feedback, and we look forward to hosting you again soon on your future visits. Best Regards, George DrepaulGeneral Manager

10/10 – Hervorragend

Latoya

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a nice stay
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear Latoya, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard New York JFK Airport.Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

Willy

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s ok except the AC which is on a malfunction
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear Willy, Thank you for taking the time to review Courtyard New York JFK Airport. We were delighted to read how much your overall stay was great. However, we hope you will accept our apologies for the difficulties the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly, and we are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Best Regards, George Drepaul,General Manager

6/10 – Okay

Amanda

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
We were stranded at JFK and needed an unexpected stay. We chose this property for the 24 hour free airport shuttle. The shuttle was clean, on time, and not crowded both ways. The front desk staff was kind, professional, and accommodating. However, for the $$$ price, the hotel was very disappointing. The restaurant was very limited and overpriced (we ordered from a local Indian restaurant and had free delivery. The food was delivered quickly and was excellent). Because of the location, we had to buy water in the hotel. Spent $20 for 2 waters and a ginger ale. Our 2 double bed room was very small. The furniture was worn, and there was no mini fridge for our leftovers. Though the beds were clean, the mattresses were noisy. I couldn’t roll over without disturbing my family. The rain shower head was incredible. Excellent water pressure and temperature. The bathroom sink was cracked. This hotel met our needs but I wouldn’t choose to stay here again due to the poor quality for the exorbitant price.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear Amanda, Thank you for choosing to stay with us during your unexpected layover at JFK. We are pleased to hear that our airport shuttle provided an exceptional experience for you to and fro. Additionally, we appreciate your kind words about the wonderful service our team provided. We are also delighted to know that you loved the shower pressure and temperature of your bathroom. However, we apologize for any disappointment you experienced with the pricing and selection at our restaurant. We will share this with our food and beverage team to see where we can improve. We're also sorry to hear about the several issues you experienced with the room, and these will be shared with our appropriate teams to improve our guest services. While we regret that we may not have met all your expectations on this occasion, we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

Lutishia

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient to the highway. Check in and out was a breeze. Front desk staff were friendly and attentive. Overall, our over night was a pleasant one. Thank you!
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 22. Apr. 2024
Dear Lutishia, Thank you for choosing to stay with us at Courtyard New York JFK Airport. We are delighted to know that our courteous and warm front desk associates made an excellent first impression and that you had a memorable time with us. We also appreciate you mentioning how our convenient location was perfect for your plans. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Best Regards, George DrepaulGeneral Manager

8/10 – Gut

Carleta

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 22. Apr. 2024
Dear Carleta, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had an overall great experience here at Courtyard New York JFK Airport. We look forward to welcoming you back on your next visit to our city.Best Regards, George DrepaulGeneral Manager

2/10 – Ungenügend

Thomas

Mit dem Partner gereist
Room was pretty clean but quiet hours don’t exist here. this is definitely a party hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 21. Apr. 2024
Dear Thomas, Thank you for staying with us and sharing your review. Our goal is to provide a comfortable and relaxing visit to all our guests; therefore, we regret that this was not your experience. We apologize for the noise issues that impacted your time with us, and we can understand the frustration this caused. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future.Best Regards, George DrepaulGeneral Manager

8/10 – Gut

CHARLOTTE

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 11. Mai 2024
Dear Charlotte, Thank you for choosing Courtyard New York JFK Airport and for your positive rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George Drepaul,General Manager

10/10 – Hervorragend

My Linh

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Mai 2024
Dear My Linh, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard New York JFK Airport.Best Regards, George DrepaulGeneral Manager

10/10 – Hervorragend

Joseph, New Suffolk

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A beautiful well staffed hotel immediately accessible to JFK airport. Free shuttle is great. If you are on a long layover this is a great location to rest.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 18. Apr. 2024
Dear Joseph, Thank you for your recent stay at Courtyard New York JFK Airport. We are pleased that you enjoyed our friendly hospitality and convenient location. Our top priority is to provide an excellent experience for each and every guest, and we are so glad we succeeded in delivering that for you. We are grateful for your recommendation, and we look forward to seeing you again the next time you are in New York.Best Regards, George DrepaulGeneral Manager

10/10 – Hervorragend

Moises

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Convenient location. Mildly dated rooms. Ours for example had one bedside light that wasn’t working.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 16. Apr. 2024
Dear Moises, Thank you for choosing to stay with us at Courtyard New York JFK Airport. We are glad to know you had a pleasant stay overall and that our convenient location enhanced your time with us. That said, we regret not meeting all of your expectations regarding the overall condition of your guestroom and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best Regards, George DrepaulGeneral Manager

6/10 – Okay

Fernando

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 6. Mai 2024
Dear Fernando, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards,George DrepaulGeneral Manager

8/10 – Gut

Allison

Gut: Sauberkeit und Personal & Service
The room was clean and comfortable, the food at night was good, the staff was kind and helpful. The shuttle was packed in the morning with a tour group, and the sprinter van wasn’t big enough for everyone (it was also late), so I took an Uber. I paid a little extra for the hotel so I wouldn’t have to do that. If you book here just know that’s a possibility.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 22. Apr. 2024
Dear Allison, Thank you for choosing to stay with us at Courtyard New York JFK Airport. We are glad to know you had a pleasant stay overall and that our thoughtful hospitality enhanced your time with us. We also appreciate you mentioning our delicious dining options and well-maintained accommodations. That said, we regret not meeting all of your expectations regarding the shuttle service and the inconvenience this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your understanding and look forward to welcoming you again.Best Regards, George DrepaulGeneral Manager

10/10 – Hervorragend

Rodney

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk host and the location
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Rodney, Thank you for staying with us at Courtyard New York JFK Airport during your recent visit to New York. We are pleased you enjoyed our convenient location and the courteous service provided by one of our front desk associates. Thank you again for visiting us, and we hope to see you again soon.Best Regards, George DrepaulGeneral Manager

10/10 – Hervorragend

Anirudh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 16. Apr. 2024
Dear Anirudh, Thank you for the wonderful rating for Courtyard New York JFK Airport. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards, George DrepaulGeneral Manager