Dear Alik, We're grateful for your acknowledgment of our helpful staff members. While we aim for consistent hospitality, we regret any lapses in service encountered. Your feedback regarding payment methods and scents has been duly noted, and we will look into this as we are committed to enhancing our guest experience. We hope for the opportunity to welcome you back for a more seamless stay in the near future

Thank you for taking the time to share your thoughts with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

Dear Leslie,Thank you for your perfect rating! It's wonderful to know you had an enjoyable overall visit. However, we regret falling short of providing memorable hospitality. Your feedback will be shared with our team to ensure professional and courteous service is provided moving forward. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

Dear Erica,Please accept our apologies for any inconvenience you experienced during your recent stay. We strive to ensure every guest has a convenient, stress-free time with us, and we're disappointed to have fallen short of your expectations. Rest assured, we will relay your comments to our team to ensure we are meeting our high standards of guest satisfaction going forward. It was a pleasure having you here, and we hope you will consider giving us another opportunity to change your perceptions in the future.

Dear Pawan,We can’t thank you enough for staying at The Westin Pasadena and for your kind review. It’s great to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!

Dear Charles,Thank you for your honest feedback. We apologize that our room options at the time could not address the outside noise concerns, and we should have explored all possibilities, including offering a different room type, to improve your comfort. We will be reviewing our room assignment procedures to ensure greater flexibility in similar situations. Your feedback regarding soundproof windows and window cleanliness is appreciated and will be addressed with the respective teams. We hope you will consider staying with us again to provide you with a better experience.

Dear Xiaomei,Thank you for taking the time to share your feedback with us. When booking from a third party, their system does not always accurately represent the availability of our rooms, so sometimes changes have to be made when a room type is unavailable. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a seamless experience that exceeds your expectations.

Dear Matthew,The issues you raise are important to us. Please accept our apologies for any confusion with your reservation. This is not a typical experience, and we'll look into your comments further. If any corrective actions are needed, we'll be sure to implement them as quickly as possible. Should you be in the area again, we hope you'll consider coming back to see us.

Dear Christine,Thank you for your positive review! We're glad you found our hotel clean, nice, and peaceful. We look forward to welcoming you back for another pleasant stay at The Westin Pasadena!

Dear Joyce,Thank you for staying with us during your time in Pasadena. We regret to learn of your disappointment with your stay. We'll be sure to have maintenance take a look at the shower to ensure everything functions as it should and any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope to welcome you back for a seamless visit worthy of a perfect rating.

Dear Lori,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret your disappointment with your recent experience. Your feedback will be shared internally to ensure the correct information is communicated moving forward and to seize any opportunity to improve. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

Dear Doug,It was a pleasure to welcome you to The Westin Pasadena. We're happy to know you had a great experience with our excellent team members! We'll be sure to pass along your praise, and we hope to see you again soon for another five-star stay.

Dear Larry,Thank you for your review! We hope you enjoyed your stay, and we'd love to welcome you back anytime.

Dear Susan, Thank you for staying with us during your time in Pasadena. We're pleased you had an enjoyable overall experience; however, we regret your disappointment with room service. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. It was a pleasure having you here, and we hope you return soon.

Dear Courtney,We strive to go above and beyond for our great guests, and we're glad we left such a memorable impression on you. It's great to know that you enjoyed the service from our reliable team, our dedication to cleanliness, and the spectacular views that we offer. It was our pleasure to host you at The Westin Pasadena, and we look forward to welcoming you back very soon!

Dear Jeffrey,Thank you for sharing your thoughts. Though we are glad you enjoyed our breakfast selections, we regret that other aspects of your visit fell below your expectations. Rest assured, your feedback is valued, especially regarding our accommodations and amenities. We always aim to make the appropriate changes and improvements to enhance our guest experience, and we hope you consider returning down the line for a better visit.

Dear Barry,It brightens our day to know that you enjoyed your stay at The Westin Pasadena. Our ideal location, convenient to the Greater Los Angeles area and the walkable and fun surrounding areas are some of the many benefits of staying with us. Should your travels bring you back to the area, we hope you choose us for your stay again.

Dear Lynette,Thank you for sharing your experience with us! We're delighted you found our property conveniently close to Dodger Stadium and felt safe during your stay. It was a pleasure to host you, and we hope to welcome you back to The Westin Pasadena for another enjoyable stay in the future!

Dear Steven,Thank you for staying with us. It's wonderful to hear that our friendly staff was a highlight of your visit. We value your feedback about the pillows and will keep that in mind when making future improvements. Please come see us again when you're in the area.

Dear William,Thank you so much for the high rating. We are so happy to know that our amazing team members, spacious accommodations, and wonderful gym all added up to a great stay! It would be a pleasure to host you again soon, so hurry back.

Dear Jose,Thank you for your compliments on our beautiful property! We're glad our location was ideal for your trip. The next time you're in the area, please come see us again at The Westin Pasadena.

Dear Yvette,Thank you for choosing to stay with us again! We're thrilled you enjoyed the cleanliness, amenities, and our friendly team. It's great to know that the convenience of our location enhanced your experience. We appreciate your compliments and hope to welcome you back to The Westin Pasadena soon.

Dear Ramanbir,While we thank you for being our guest and sharing your feedback, we are sorry you had a disappointing visit. Please know that the service issues you described are an exception to our guest commitment, and as such, we apologize. We are concerned about the inconvenience you experienced with the provided accommodations. Rest assured, we'll look into these issues promptly to ensure everything is as it should be. It is our hope you will allow us to welcome you back and show you a more improved stay.

Dear Conrad,We appreciate your review and would kindly ask for more details on your stay so we can share your feedback with our teams. We seek to keep improving and earning repeat stays from our guests. Please let us know how we can help.

Dear Joseph,Thank you for staying with us at The Westin Pasadena and for your fantastic review. We appreciate your kind words and are glad you enjoyed your visit. Should your travels bring you back to California, we hope to welcome you back for another relaxing stay.

Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

Dear Alma,Thank you for taking a moment to leave a review. We regret to learn of your disappointment with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. We understand your dismay, and we'll be sure to share your feedback with our team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you enjoyed your time in Pasadena.

Dear Yvonne,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at The Westin Pasadena.

Dear Nilson,We at The Westin Pasadena thank you for your review. We are glad you found some time to enjoy our nearby shopping plaza and that you found our comfortable, clean accommodations enjoyable. We look forward to your next visit.

Dear Robert,Thank you for choosing The Westin Pasadena as your home away from home. Your feedback is very beneficial, and we thank you for taking the time out of your day to provide us with such a generous review. We love hearing what our guests loved the most about their stay and we thank you for highlighting our wonderful breakfast offerings, amiable staff, and many amenities to make your stay even more fun. Your return is highly anticipated, so come back soon!

Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

Thank you for sharing your positive experience with us and with your fellow travelers, Carlos! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

Dear Rosa,Thank you for your kind words! We're thrilled you enjoyed our beautiful property and found our rooms quiet and comfortable. It would be a pleasure to welcome you back to The Westin Pasadena for another stay!

Dear Margarita,We take great pride in our clean, comfortable accommodations and are happy you enjoyed them. The Westin Pasadena would love to host you again in the near future.

Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.